The following terms and conditions apply to all reservations
All costs on this website are based on $NZ pricing and where applicable converted to other currencies using Bank of New Zealand current exchange rates. This means that pricing in currencies other than $NZ may fluctuate as currency values change. This includes the balance amounts due on live reservations.
Our system allows you to pay for your tour in the following currencies :
If your credit card is issued in Australia and you choose to pay in AUD then you should not be charged any currency conversion fees by your issuing bank. Please check this. If you pay for your tour in NZ$ and your credit card is issued in a currency other than NZ$ your issuing bank may charge you a fee for currency conversion. This can be as much as 3%.
By paying in the currency that the credit card is issued in you could make a considerable saving. Please check this.
Note – New Zealand Coach Tours or its payment system or bank do not charge or add additional credit card fees or charges. Any fees or additional charges applied are by your issuing bank.
All pricing on this website includes all New Zealand GST (goods and services tax). All quotes and suggested itineraries are subject to.
Special terms and conditions may apply to group and speciality departure tours. A group tour is defined as a private chartered tour with more than 12 passengers. These special terms and conditions supersede the conditions below and will be advised on each quote and itinerary. Please check or ask if you need clarification.
*Additional deposit amounts may be required for specific items such as domestic airfares or other specialist activities. Your consultant will advise you of this.
**Balance payments for tours may in some cases be due sooner than 45 days prior, e.g. early bird booking special offers, group tours or other specialist items. Your consultant will advise you of this.
Cancellation any time 45 days +
If you cancel your tour at any time prior to 45 days before tour commencement - loss of deposit.
Cancellation 45 - 21 days prior your tour commencement date:
If you cancel your tour 45-21 days prior to your tour commencement date a cancellation fee of 35% of the total tour reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities.
Cancellation 20 - 8 days prior your tour commencement date:
If you cancel your tour 20-8 days prior to your tour commencement date a cancellation fee of 50% of the total tour reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities.
Cancellation 7 days or less prior your tour commencement date:
If you cancel your tour 7 days or less prior to your tour commencement date a cancellation fee of 100% of the total tour reservation applies.
Amendments to dates:
If you choose to move a fully booked itinerary to an alternate date a minimum charge of NZ$250 applies plus any extra costs incurred for the new dates.
We strongly advise you seek advice on and purchase travel insurance that will cover you for these costs should you have to cancel your tour
A travel agent or other third party may have their own cancellation policy and if the reservation was made through such a third party you may be liable for additional cancellation costs. Please check when or if you make your reservation through a travel agent or third party.
You should be aware that New Zealand domestic airfares are 100% non-refundable and you will have been notified of this at the time of making your reservation
Additional cancellation fees may be incurred for, but not necessarily limited to, reservations for other activities and accommodation. New Zealand Coach Tours Ltd reserves the right to reclaim these costs from you.
New Zealand Coach Tours Ltd reserves the right to amend pricing at any time. In the event of an amendment to an itinerary that is beyond our control some services and products may be replaced. We and our partners will always endeavour to make sure these are of the same quality and value.
Any information provided is done so with the understanding that the information may have been provided by a third party and should therefore only be used as a guideline. New Zealand Coach Tours Ltd may use third party suppliers or providers of some services and products and as such acts as agents for those. Any claim or liability resulting from those services or products is the responsibility of the supplier or provider.
These terms and conditions should be read subject to and in conjunction with the provisions of the Consumer Guarantees Act and the Fair Trading Act and do not affect the customers rights as expressed in these acts.
New Zealand Coach Tours Ltd, its employees, independent contractors, suppliers and any person acting on behalf of New Zealand Coach Tours Ltd accept no responsibility for damage or loss to property or person howsoever caused.
Car rental with New Zealand Coach Tours Ltd is limited to the payment of and securing of the rental portion of the hire. All other insurance costs not listed as included are to be settled directly with the car rental supplier. Any other costs incurred by the renter are the sole responsibility of the renter. A full set of terms and conditions for car rental is available on request and you will be presented with these at the time of collecting your vehicle.
It is impractical to list each and every one of our individual hotel, activity or other suppliers terms and conditions and on request we will supply their individual terms and conditions to you. At the time of reservation we will endeavour to provide you with any information we feel you should be aware of but it is ultimately your responsibility to ensure you are happy with these terms.
The specific terms and conditions below relate to the operators below and are their terms of carriage and other useful information. All payment and cancellation terms for these operators are detailed above.
Conditions of Booking
When payment is made to a Travel Agent, they act as your agent until such time as Kirra Tours have issued their confirmation invoice, after which they act as our agent.
(Note that participants for the Greenstone walk option on some tours will need to pay final balance of the walk 75 days prior to departure).
Alterations or Cancellations by Kirra Tours
It is unlikely that Kirra Tours will make changes to your booking once it has been confirmed however Kirra Tours reserves the right to do so on or before the balance due date. These changes are often minor and you will be notified immediately.
All tours require a minimum number of bookings before they will operate and on very rare occasions Kirra Tours may cancel a tour due to low passenger numbers. If there is a major change to your itinerary or if your tour is cancelled, providing this is not due to force majeure*, you will be notified at least six weeks before the tour is due to commence and offered an alternative itinerary. You will have the option of accepting these alternative arrangements, in which case any difference in price will be refunded to you; purchasing another available holiday from us; or cancelling the booking completely whereby you will be given a full refund. A decision to cancel or not accept the alternative arrangements should be received from you in writing no later than 14 days from advice of the new travel arrangements.
*Force majeure is used to describe unusual or unforeseen circumstances such as war, threat of war, riot, civil disorder, terrorist activity, strike, natural or industrial disaster, adverse weather conditions or similar events that are beyond our control.
Amendments to confirmed itineraries
Once your reservations have been confirmed one alteration will be made without additional charges. All subsequent changes will attract a minimum fee of NZ$25 per file. Once documents have been issued, a NZ$25 amendment fee will be applied for any changes.
Passengers under the age of 16 must be accompanied by a parent or guardian at all times during any tour. Children fares are available on application. Unfortunately children under the age of 5 are not allowed on any touring programs and children under the age of 16 are not permitted on any of the Platinum Small Group tours.
Age is calculated at the date travel commences as shown in the passport. Upon request a detailed quote to suit your family or group can be calculated.
Once full payment for your tour has been received by Kirra Tours, the price in NZ$ is guaranteed not to change.
Greenstone Guided Walk Option
All clients choosing the Greenstone 3 Day Guided Walk option within their Ultimate New Zealand tour itinerary may be required to provide a further deposit of NZ$100 per person to secure this reservation. Please also note that any cancellations of the guided walk after confirmation in writing, up until 75 days before departure will incur a cancellation fee of $100 per person and within 75 days will incur 100% of the total cost of the guided walk. These cancellations conditions are in addition to our normal cancellation conditions outlined on this page.
The transport companies or firms concerned are not to be held responsible for any act, omission or event during the time the passengers are on board their aircraft or conveyances. The passenger contract in use by the carriers concerned when issued shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers. Kirra Tours Ltd., and/or its associate companies or agents act only in the capacity of agents for the suppliers in all matters of transportation, tour operation and other services. Seasonal variation in airline transport and accommodation services may necessitate minor variations to itineraries and hotel standards. These will be made to the best advantage with appropriate adjustment to costs. All quotations are subject to tariff and rate variations to itineraries and hotel standards. Kirra Tours Ltd. assumes no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property and all bookings are subject to the usual conditions of bookings of Kirra Tours Ltd. The transportation companies or firms shall be exempt from all liability in respect of any deterioration, delay, loss, damage, sickness, or injury, however, and by whomsoever caused and of whatever kind occurring of/or to the passenger at the time when the passengers are not on board the carrier or a conveyance used or operated by the transportation companies or firms. The passage contract in use by the transport companies or firms concerned shall constitute the sole contract between the transport companies or firms and the purchaser of these tours and/or passengers. All tickets, deposit tickets, coupons and orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, public carriers, managing agents or agents. The right is reserved to cancel or withdraw at any time bookings made by or for the client in which event no liability whatsoever in respect of such cancellation or withdrawal shall fall upon Kirra Tours Ltd., save only that there shall be refunded to the client the monies paid by him in respect of the bookings so cancelled or withdrawn.
It is recommended that Travel Insurance be purchased to cover against loss or damage to luggage, accident or sickness and any legitimate, unforeseen need to cancel your tour.
G.S.T. (Goods & Services Tax)
The New Zealand Government imposes a 15% Goods and Services Tax on all goods and services utilised in the country. This tax is included in all prices quoted for Kirra Tours on this website.
Any airport arrival/departure taxes, charges for excess luggage, personal services, gratuities, laundry, drinks, meals (except those specified as included in your itinerary), pre-travel documentation such as visas, travel insurance, personal accident and medical expenses and incidental expenses including all communication charges incurred on passenger's behalf.
Any problems that occur whilst on holiday should be directed at the earliest opportunity to the local supplier or your coach captain or other representative of Kirra Tours. Complaints must be submitted in writing to Kirra Tours no later than 30 days after returning from your holiday.
These conditions should also be read in conjunction and with reference to general terms and conditions for New Zealand Coach Tours Ltd.
Prices and Concessions
Prices are listed in New Zealand dollar ($NZD) and converted to other currencies using New Zealand exchange rates. These include New Zealand GST and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance.
Children 15 years and under:
When sharing a room with at least one adult, a child receives a discount off the adult coach content price.
Concession Card Holders:
Concession discounts apply to all Australian and New Zealand pensioners. 'Seniors Card' holders are also eligible for the concession discounts. Please advise your consultant at the time of booking if you hold a senior or pensioner concession card.
In addition to the complimentary airport transfers and free travel pack and map, only one AAT Kings Discount is available per booking.
Single rooms are available upon request and a supplement is payable at the time of the booking (see each tour pricing). The supply of singles is limited and in the event we are unable to confirm, they may be reserved and paid for directly on tour with the hotel concerned. Our Tour Director will assist. If you are travelling alone on an Escorted Tour, we may be able to match you up with another client in a twin room and save you paying the supplement. Please request at the time of booking.
In triple share rooms, the third bed may be a 'foldaway', sofa bed or 'rollaway'.
Modification to a confirmed booking may incur a $55 per person amendment fee.
Illness or Absenteeism
In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (eg. cancellation or curtailment expenses, loss of luggage etc).
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver, meals as specified, accommodation on a share twin room basis (unless otherwise specified), travel kit, map and bag. Subject to a minimum number of clients, AAT Kings reserves the right to operate tours using a smaller vehicle with a Driver/Guide.
One medium size suitcase per person, the sum of its length/width and depth not to exceed 140cm (56") plus an overnight bag (airline bag size) which may be carried on-board the coach. Maximum weight of all luggage not to exceed 20kg (44lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. Please note we suggest you have wheels on your suitcase, as there are certain places where assistance is not available (eg. railway station and cruise terminal).
Smoking and Seat Rotation
NZ Government regulations prohibit smoking inside tourist coaches within New Zealand. Smoking is also prohibited in all public buildings and within all cafes, restaurants and bars. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour using a proven seat rotation system.
Clothing and What to Bring
We recommend casual, lightweight, drip-dry clothing, with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, several changes of underwear and socks, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget your hat, camera, film, sunglasses, insect repellent, sunscreen, toilet requisites and a flask for drinking water. Regular laundry facilities are available en route.
Where indicated in an itinerary, complimentary arrival and departure transfers are provided between designated airports and AAT Kings hotels on the scheduled starting and ending days of your tour only or in conjunction with pre/post tour accommodation booked through AAT Kings.
Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours providing they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. AAT Kings reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that AAT Kings cannot guarantee will be available. You agree to not hold AAT Kings responsible for any decision made by AAT Kings or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.
IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Hot Air Ballooning, Rail, Farmstay Options etc.
These excursions are not operated by AAT Kings Tours, nor by persons or companies associated with or representing AAT Kings Tours. These activities involve inherent risk of injury, death, accident, delay and loss, and client assumes all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.
This web document represents the entire agreement between the client and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in this brochure, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this connection. AAT Kings and its agents (collectively 'AAT Kings') act only as agent for the client and upon the express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this trip). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service. In the case of breakdown and other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These coaches will be modern touring vehicles and may not have some of the features described. Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.
These conditions should also be read in conjunction and with reference to general terms and conditions for New Zealand Coach Tours Ltd.
Children’s fares (i.e. 11 years and under) are available on application.
Please note: unfortunately children under five are not suitable on these tours.
Each traveller is entitled to take one suitcase, the sum of its length, width and depth is not to exceed 140cm and weigh no more than 20 kilograms.
Smoking is not permitted in Single to Twin share rooms. If someone is not compatible with the person they have been matched up with, any additional costs incurred to assist with changing their room type will be at the traveller’s expense and will be subject to availability. Acceptance of Single to Twin share basis is subject to the individual’s medical condition being suitable for this type of arrangement.
Room & Dietary Requests
Special room and dietary requests will be accepted and passed on to the hotels but cannot be guaranteed.
Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations.
For the enjoyment of all travellers Grand Pacific Tours operates a daily seat rotation system which all travellers must participate in as a condition of booking.
Travel Insurance is not included but is strongly recommended for all travellers. Speak to your local Travel Insurance provider to arrange this.
Health and Fitness
Payment of deposit by traveller(s) to secure a Grand Pacific Tour acts as a warranty that the traveller(s) is/are reasonably healthy and/or fit to participate in the tour and the traveller(s) indemnifies Grand Pacific Tours from all actions, claims and demands arising out of any want of health and fitness. Grand Pacific Tours reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way. Travelling with a wheelchair is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair passenger.
Grand Pacific Tours advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, Grand Pacific Tours will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, coach companies, hotels or attractions used in connection with the tours.
Grand Pacific Tours does not operate these excursions. As such, no person employed or associated with Grand Pacific Tours has any connection with the operators of these excursions. Accordingly, Grand Pacific Tours cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.
Grand Pacific Tours reserves the right to cancel or to vary the content of its tours should the need arise.
The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.
The traveller(s) is/are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six weeks prior to the date of departure.
Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s)
Senior Card Holders
Senior Card discounts do not apply on Regional departures, Probus Tours or special group departures. This cannot be used in conjunction with any other offer. A photocopy of the Seniors Card must be submitted at the time of booking for the discount to apply. There will be no retrospective discounts.
These conditions should also be read in conjunction and with reference to general terms and conditions for New Zealand Coach Tours Ltd.
Occasionally MoaTrek may need to make a variation to the listed accommodation. This accommodation will be of the same standard. If an included activity is unavailable, MoaTrek will provide an alternative activity of a similar standard. MoaTrek reserves the right to amend/alter an itinerary where necessary.
HAKA TOURS reserves the right to make changes to their itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of HAKA TOURS deems it necessary; including natural disasters, political instability, terrorism, weather, cultural conditions or other external events.
If HAKA TOURS cancels a trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, or non-refundable flights. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.
No refund will be made if you voluntarily leave a trip for any reason. This includes refund of accommodation, transport, sightseeing, activities, meals or services not utilised.
HAKA TOURS offer adventure tours across New Zealand that are designed for travellers aged between 18 to 45. In practice, this means that travellers under the age of 18 or over the age of 45 cannot travel without prior agreement by our operational staff. Please get in contact if you are outside of this age bracket to discuss.
Within New Zealand travel, each passenger is entitled to take one case, the sum of its length, width and depth not to exceed 160 cm (63 inches), weight limit 20 kilos along with a small day pack. Airlines permit only one cabin bag per person, in which personal items such as cameras, make-up etc. should be carried, though you need to check with your airline provider as to their specific requirements. Over-limit luggage cannot be carried. HAKA TOURS operates in a similar way and asks if you have over the above limit to please get in touch before your tour. Baggage is at 'owner's risk'.
Important Information Exclusion of Liability
1. Whilst HAKA TOURS will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. HAKA TOURS further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the The Fair Trading Act 1986, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
2. Your Travel Agent will forward booking confirmations and other payments to HAKA TOURS on your behalf, but your Travel Agent is not our agent for the purpose of receipt of monies. Receipt of booking confirmations and subsequent payments by the travel agent does not constitute receipt of those monies by HAKA TOURS and the Travel Agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of HAKA TOURS in respect to any monies paid to the passenger's Travel Agent unless and until HAKA TOURS notifies the passenger (by way of a booking confirmation advice or payment receipt advice) that monies have been received by HAKA TOURS.
3. The optional tour excursions are not operated by, or at the direction of, or on behalf of HAKA TOURS, its employees or agents or any other persons or companies associated with HAKA TOURS. All Optional Activities are an additional cost to the tour price and by taking bookings for these tours, HAKA TOURS acts as each optional tour operator's agent.
4. These tours include the services of operators other than HAKA TOURS e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of HAKA TOURS, and whilst HAKA TOURS takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators' conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
5. On tours including activities such as trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
6. No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of HAKA TOURS, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. HAKA TOURS will not be responsible for expenses resulting in such persons being precluded from completing the tour.
A charge of $25 NZD will apply to any change of tour departure requested after the original booking has been confirmed (except when change is due to HAKA TOURS cancelling a tour departure). If there is any change to the price of the tour that you change your booking to since the time of your original reservation, the new tour price will apply to the new reservation.
The activities' retail prices are set by other operators and may rise at any time, out of our control. Therefore at 30 days prior to tour departure HAKA TOURS reserves the right to charge customers any difference in price in order to match the most recent price at that time. This includes Extreme Activity Packs. We estimate that activity prices usually go up 2-5% per year. The price difference will appear on your account as "Activity Price Alignment". Furthermore, by pre-booking additional activities, you also confirm your acceptance of our "Optional Activities Booked On Tour" policy below which are also operated by a voucher process.
Optional Activities Booked On Tour
Activities booked on tour will be charged at the standard retail rate. We operate a voucher system with our activity partners which means we pay in full via a "voucher" for any optional activities instead of you paying the activity provider direct. The activities you select whilst on tour will be added to your "Activity Balance Sheet" with the full balance taken at the end of the tour or when your activity balance exceeds $500 NZD. By operating a voucher system with our activity suppliers, we are able to better manage tour logistics. Your activity balance can be paid via MasterCard, Visa or cash. Credit card payments have a 1.5% credit card processing fee. Haka Tours does not qualify for any group booking discount with our activity suppliers. By agreeing to these terms and conditions you agree to our activity voucher process whilst on tour.
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not HAKA TOURS responsibility. HAKA TOURS can give no guarantee as to the exact arrival and departure times for carriers and operators used by HAKA TOURS in the tour and HAKA TOURS will not be liable for failure of any other services or attractions beyond its control.
As is normally the case with group tours, a minimum number of bookings are required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of monies paid). The date on which the decision is made whether a tour will operate is usually four weeks before the scheduled departure date. In the event of a breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than those specified to ensure the operation of a tour.
Government regulations forbid smoking in tourist coaches. The vast majority of hostels also are non-smoking, with some having designated smoking areas outside.
If a problem occurs during your tour, then it is in your own best interests to advise your Tour Manager immediately so that steps can be taken to resolve the matter there and then. If you remain dissatisfied, any complaint must be made in writing to us within 30 days.
We strongly recommend passengers to take out travel insurance to cover any unforeseen circumstances that may arise (including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc). Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability as well as any adventure activities that are not covered under a standard insurance policy. We recommend it also covers any unforeseen circumstances which may arise (including cancellation fees, curtailment expenses, loss of luggage, early departure from tour due to death or illness etc). HAKA TOURS are not liable for any lack of insurance on your behalf.
Fitness and Medicals
Some activities are strenuous of nature. Passengers should be of reasonable health and fitness and carry all required medication. HAKA TOURS must be advised of any prior medical conditions at time of booking.
These terms and conditions should be read in conjunction with the payment and cancellation terms at the start of this page and in conjunction with any other terms and conditions that may be applicable such as third party agents.
These terms and conditions were updated on 18 October 2014 and apply to all new reservations received on or after this date. For terms and conditions relevant to bookings made (firm bookings/paid deposits) please request from your consultant.
All itineraries may vary and/or attractions may be substituted for any cause including seasonal conditions, weather extremes and national park requirements.
What is included?
Transport with a driver/guide as outlined in your trip map. Meals as stipulated on your selected itinerary.
Note: Stray Journeys can cater for vegetarians and other dietary requirements on request but must be informed at the time of booking. Accommodation at each overnight stop – none of our trips include the last night’s accommodation in our final overnight destination. Ferry transfers (southbound) and scenic flight (northbound) between the North and South Island are included on applicable tours. Tongariro National Park concession and Abel Tasman National Park boat transfers are included where applicable.
Travel Insurance is not included with our tours. We strongly recommend that passengers have their own insurance to cover against illness, injury, loss/damage to personal belongings and inability to travel on the confirmed departure date.
Our preferred insurance provide is World Nomads Travel insurance which is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.
Our NZ travel products are not suited to children under 7 years. 7 – 15 year olds may travel if accompanied by a parent or legal guardian. They are entitled to a 15% discount off the full retail price of Stray Journeys based on their age at the time of commencing travel. 16-17 year olds can travel unaccompanied if they have signed parent/guardian consent form and are subject to a full adult fare.
Luggage and belongings
Our vehicles have limited space so please limit luggage to one backpack, bag or case per person with a maximum weight of 15kgs. In addition, we suggest a day pack for cameras, valuables, raincoats and items you will need to access throughout the day. Stray Journeys cannot under any circumstances take any responsibility for any personal effects. We advise that all passengers bring with them all items listed in the "what to bring" section.
Whilst we make every effort to safeguard our clients, we can not be held responsible for personal injury or sickness to any customer or damage or loss of property while they are utilising the services of Stray Journeys. We also take no responsibility for any act of neglect by any company whose services are used as part of your trip including but not limited to activity and accommodation providers.
Conditions of Travel
Stray Journeys reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary.
No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. A minimum number of passengers is required to operate each tour. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. Stray Journeys cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any costs associated in such delays. Components of our trip are weather dependent and we cannot be held liable if they are not available on the day of travel.
Linen is provided free of charge at all overnight stops. The twin/double upgrade option is valid for two people booking and travelling together. Single travellers wanting upgrade accommodation must pay a single supplement and cannot be paired with another single traveller.
If booking an accommodation upgrade, please note that most accommodation in the Coromandel (Hahei) and Doubtful Sound is quad share. Upgrades are limited and so are not included in the upgrade price. If available you can upgrade on arrival and pay directly. The cultural overnight Marae stay is group accommodation in one single room called Wharanui (Maori meeting house).
Itineraries are correct at the time of printing. Occasionally our itineraries change as we make improvements in our product based on customer research, or there are changes in the offerings from operators we use. If we are unable to utilize a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Winter Journeys - Paihia to Auckland travel sector
For SJ Winter Tours (TB3 / ANI9 / ANZ21 / ANZ23), the return bus from Paihia to Auckland on Wednesdays will be with a third party 'inter-city' coach service. Your ticket for this travel sector is included with your tour. Your Driver will guide you from your accommodation to the local bus station in Paihia for this travel sector. Please note, this is an express travel day and does not include featured stops on route
Doubtful Sound Overnight Cruise
This overnight cruise operates through the months September to April inclusive. Outside these months this trip is substituted with a day cruise on Doubtful Sound, a night in Te Anau and a guided half day glacier hike. If for any reason the Doubtful Sound overnight trip is not available through circumstances beyond our control, you will be offered the Doubtful Sound day trip as an alternative.
Stray Journeys is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group.
By travelling with Stray Journeys, you agree to accept the authority of the guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs from that point.
We reserve the right to impose a fuel surcharge should the fuel price increase following pricing/brochure release. This will be at a maximum of $20 per person per tour and payable on tour dispatch.
How fit do I have to be?
Our tours are active so a reasonable amount of fitness is required. We undertake walks throughout the day of 2-3 hours. We offer optional hikes of up to 17kms or 8 hours. If you enjoy hiking, swimming in natural areas and getting out in the natural environment then this is for you. If you have any concerns regarding your suitability for any of our tours, please discuss this with our reservations staff before booking.
Should you wish to raise any issues about your trip – please in the first instance advise your driver guide of your concern. If your issue is not resolved, please write to our Auckland office as soon as reasonably possible, and within 28 days to enable us to research your concern. We will not consider claims made after 28 days. Please supply a postal address if you are emailing us so we can provide a written response.