New Zealand Bus & Coach Tour Reviews

We thoroughly enjoyed our Bus trip and would recommend the journey to others. A few things would have made the trip more palatable 1. Have the bus fleet properly maintained. The other bus we were travelling with had to be replaced as the air condition failed. Our bus had a fan belt fail, so your maintenance crew came and fixed it with the wrong belt - which required them to attend at another point and 'fix' again. 2. Use a Coach or Bus, with toilet facilities. a number of people had to go behind the bus and some stops only had 2 toilets, resulting in a long queue. 3. Ensure the places where the designated stops are scheduled can handle a bus load of 30 people in a reasonable time. 4. Why would you have 2 buses turn up at a facility, swamping them with more than 70 people all wanting service at the same time? Please accept these notes as comments rather than criticism as we did enjoy our time and would recommend the trip to others. Regards David

From start to finish, service was excellent. They were able to handle our unusual situation. All of the providers they work with are excellent, on time, and delivered on their advertised promises. Everything went exactly as planned; there were no problems with reservations or anything. Our salesperson was very responsive, friendly and helpful. The app showed us all itinerary details even when offline (as advertised). While travelling, we met some people who had problems with other providers, and we were glad we didn't have any of their negative experiences.

Tour leader, Driver and Chelsea all excellent.

Quick response and very helpful.

Firstly, our drivers Will, Jonathan, Hannah and Luke (possibly another one whose name escapes us) were brilliant in every respect. They gave us superb commentary on each trip which added very much to our enjoyment and enlightened us too. We have great memories of a great experience which was expertly arranged by Sabina who communicated and assisted us well at booking stage. Highly recommended!

I want to say that Carly was wonderful. We were very pleased with our trip. Staying in the Rydges in Rotorua was great. It was fun to have the geothermal activity going on. Just out our window, we could see the steam continuously. The swimming pool was so nice and warm because they use the hot springs to keep it warm. This was a great recommendation. We enjoyed all the tours. We did a five-day tour in the North Island and then got on a cruise ship for 12 days. In hindsight we would just do a longer tour on land with Carly advising us. I can't say enough good about what we saw and did. Thank you.

We cannot speak more highly of the service we encountered for our trip. Ever so efficient nothing was any trouble. We have now booked for the North Island next year. Well done to all involved.

It was an amazing tour, I loved every part of it. Shelby was great and very professional. Always available to answer my questions and I will happily refer my friends to her if they wish to travel to New Zealand. The tour itself was 10/10+ from the start. I have nothing negative to say. Definitely an ultimate tour. Some of my friends are interested in doing the same tour. Thankyou to all involved

We have nothing but praise for this company, specifically the two people who corresponded with us. Everything that was set up was on time and the places that were booked for us were great. Loved the app. Couldn’t recommend the company more highly and already have to several friends.

Wonderful tour! All the hotels were very nice. The guides were friendly and knowledgeable. All the pick up and drop off guides were on time. Sabina was a wonderful planner. Everything was perfect. I loved this tour!!

All coach drivers/guides did an excellent job. Brendan - RoyalOZ, Xavier Cheeky Kiwi and Joseph Cheeky Kea Travel and others from intercity coaches. Shelby thank you for organising this tour. It was well executed.

Great adventures. Everything was extremely well organised. When I needed to cancel and activity the refund was received in a timely manner without any difficulties. Lisa was very accommodating with my needs and a great communicator with clear and precise information.

Everything that was booked top notch, everything was on time and on scheduled. It was a huge positive experience.

Really enjoyed my week. It was beautifully organised. The Milford Sound day was the best, loved the boat trip up the fiord. In Queenstown it would have helped if the hotel had been at the bottom of the hill instead of the top! A big thank you to Harriet for organising it all for me and for even phoning me in the UK to finalise the itinerary.

Everything was well organised and ran extremely smooth.

It was well planned and executed and was comfortable. Great sights and good guides to explain very clearly and professionally. Very punctual with pickups and drops. Overall pleasant, not very crowded and enjoyable. Thanks

We had an awesome holiday and were so pleased with how smoothly and easily it went. So well organised and it included adventures that we never would have done on our own so thank you for putting together such a fantastic itinerary! Stand outs for us were Te Pa Tu culturally experience in Rotorua as well as the Wai Ariki spa experience. Also all of Bay of Islands is just stunning. We will definitely do this style of holiday next time to see the rest of New Zealand! Thank you!

Trip was high end it seemed and we got in to see lots of New Zealand South Island primarily. Much better than taking a cruise there! All of us on trip got along well and we enjoyed our guide Craig. Did not need our extra bags and jackets. Created more for us to deal with. Your country is beautiful!

Everything went smoothly. The hotels/ apartments were nice and decent. The drivers/ guides were friendly and polite and nice.

The whole trip exceeded our expectations. Apart from the organisation of the two-day journey, we found our driver on the trip from Franz Joseph down to Wanaka with Cheeky Kiwi very helpful informative and a great asset to the company. Our contact with your company. Iwan Jenkins was excellent