New Zealand Bus & Coach Tour Reviews

I think honestly Shelby Hewlett stands apart as being the factor in this trip being one of the best trips of my life. I felt so relaxed; Shelby and her team were so immensely kind and diligent. I felt that they really cared about my experience and that they constantly go above and beyond. I’ve worked with tour companies before as I tend to take 4-5 trips abroad a year. I’ve never experienced the level of customer service I have on this trip. Additionally, the hotels! The hotels have been incredible— centrally located, quietly luxurious. I couldn’t be happier. It has felt like such a dream— I’m sorry the trip is coming to an end!

Jeanette Bagley was extremely professional and timely during the reservation process. Very happy with the tour and enjoyed the beautiful New Zealand.

Being a former travel agent, I really appreciated Angela's suggestions and pace of our trip. The hotels, transfers and car were all perfect! We had to change our trip midway and we got support through the app. That is a great feature!

Sophie McKenzie is a person truly dedicated to her job. She always get in touch and ask if we have any query and always make it sound exciting of our upcoming tour. Perfect picture of an excellent consultant. The tour itself was impressive having first class seat. Bus always spotless clean both inside and outside. Our Captain Coach/driver Lindsay is a safe driver so caring, accommodating, so knowledgeable about NZ and made us feel like one family.

From the initial booking of the tour to the very end, Tia was the best we could have asked for. She kept us informed of everything both by e mail and on the app. This would have been good enough to give her an A rating but she deserves so much more. We were stranded in Franz Josef due to the road closure. Tia kept in touch with us all the time. She went beyond the call of duty in getting us to the airport in Hokitika and to our hotel in Queenstown. She suggested which flight we take too which made booking so much easier. This kind of service (and caring) is hard to find these days. We want to thank Tia for everything she did for us. We think New Zealand is beautiful scenically but it is also their people that add to the beauty of the country. Every person involved in this tour were on time, friendly and knowledgeable. We feel most fortunate to have had all our drivers be so kind. Tia is the best person you could have representing your company.

I had a wonderful trip. New Zealand is so beautiful. My booking with New Zealand Coach Tours was well worth it. The customer service was awesome , they answered any questions I had promptly. The Bus tour was amazing, John one of the bus drivers, was very informative, and alot of fun. He made the trip, with stories about the journey. You should give him a pay rise . 😊 Thanks you to all. Sheryl. (Aust).

Emily-Rose was a fantastic help organising my first trip to New Zealand. She was informative without being pushy in any way and guided me through what would be the best itinerary for me. Everything went very smoothly, no hiccups. Hotels booked were perfect for my needs. I cannot fault the service I received and highly recommend this company. Without hesitation I will be booking another trip as soon as possible!

Our tour guide Legend was the best. He had everything organized and if there was a problem he had it fixed quickly. We all had a great time. I was expecting a mixed age group but we were all around the same age. Great job.

Excellent holiday experience. Louise did an amazing job to make our trip run so smoothly. We would probably take a "chill" day in the middle of doing it again because of the packed itinerary. Thank you all

Tour was extremely well organised. Any queries prior to the tour were dealt with promptly. Hotels were great, coach was great and the driver Craig very knowledgeable and helpful.

My good experience for this trip started with Gina. She had been prompt to help with all my concerns, attending to details with patience and politeness.

Everything was perfect. Country, landscape, people, food, travel group and travel director were all outstanding (even the weather!). All our few special requests were accommodated. Good mix of group activities and time for individual experiences.

My daughter and I had a wonderful time in NZ through your company. We felt supported by Carly and her team and the timing of the tours and transport was always smooth and well timed. The hotel accommodation was mostly of a very high standard and breakfast/lunches included were great. I would definitely recommend this company to others. Carly's support from initial enquiry to in country support was terrific. Thank you. My daughter and I have made precious memories with the help of NZ Tours. Thank you.

Sorry Janette , couldn’t give you all 10’s only Nadia Comaneci gets 10’s. What an outstanding tour you put together. Started with Harbour Dinner Cruise in Auckland & ended with a relaxing & picturesque Tranz Alpine scenic train trip . We are Waterfalled & Mountain-ed out but what amazing scenery we got to see throughout NZ. The transfers you arranged were 1st class, always on time , clean & friendly but above all helpful with things to do & restaurants. The small group tours you arranged were outstanding with the highlight being our own private tour from Queenstown to Franz Josef with Glaciers Shuttles ( Neil) our guide took us to 4 or 5 places that were breathtaking & such a pleasure being there. Who would have thought a day at Hobbiton would be in our top 3 things of the trip. Just had a ball & with the best buffet lunch & finished off the day in a Polynesian thermal spa just the perfect day. And finally you & your staff when we needed help & advice with changes to the itinerary throughout the trip you all provided prompt replies that were always correct & took out whatever stress there might have been for Bernadette & I.

I have not solo travelled in decades and was grateful for the seamless organization. I was so relieved to see my name at 12.30 a.m. at the airport, it being the first time I solo travelled since my 20s. NZ is more beautiful than I could imagine. If I had to make any suggestion, it might be to somehow make more time available in Queenstown. I'm told I missed a great spot but we arrived late, left early for Milford Sound and then arrived back late only to start early on the last day. All drivers were knowledgeable. I particularly liked Jordan and the second Brian. I was so glad I added time to Christchurch. My sincere thanks to Louise who was wonderful to deal with, quick to respond and knowledgeable.

The trip was very well organised and we enjoyed every moment. Many many thanks to Tia.

Dear Harriet, I do hope that this email finds you well. It has been a week since I returned from New Zealand. And although I returned straight back to work, I cannot forget the amazing and unforgettable blessing that this trip was for me. Words cannot begin to describe my gratitude to the organisation of an itinerary that was not just a relief for me but allowed me to experience the best time in New Zealand. Thank you so much for all the recommendations. The drivers of the Cheeky Kiwi tours and the Milford Sounds tours were very engaging with the history and life in New Zealand. The pride they each have for the country as well as the coach transfer drivers came through beautifully in their stories. I may not remember everyone by name, but I would like to thank and appreciate the drivers who helped with the transfers. From the airport, within Christchurch, and I will mention that the driver in Dunedin was exceptional. He picked me up from the coach terminus and dropped off the next morning for my bus to Christchurch. He was amazing, gave me a tour of Dunedin and the warm welcome was really appreciated. The whole tour was amazing Harriett. The accommodation overall was great. The Novotel was exceptional; however, the boutique Millennium Hotel Queenstown stood out for me as a true hidden Gem! My best highlight was the cold weather (believe or not), the amazing scenery, the sun rises and the magical sunsets and the very best; the Blue Penguins – I wish I could bring them home! Thank you Harriett. Thank you so much for all your help. You can be guaranteed that I will be back very soon and would be very honoured to engage New Zealand Coach Tours again. I have been sharing with friends and family of how amazing your team made my trip, and I have no doubt that soon, some of them will be coming through for assistance with booking future trips Thank you again, God bless you all. Beth

Dear Sophie, Sorry to have taken so long to respond. Thank you for organising our tour. Everything went according to plan and it appears you even organised good weather. Although we were happy with all aspects we would particularly like to compliment our driver, Callum, who took us from Greymouth to FranzJ osef. He was a wonderful driver, guide and ambassador for his people and NZ as a whole. Thank you once again. Best wishes, Chris Dunlop

Hi Kayla, I wanted to extend my gratitude and thanks to you for organising a fantastic tour for Wanda and myself of the South Island in NZ. Everyone arrived on time, were, polite, kind, friendly and helpful. We had a fantastic holiday. Thank you once again for making our trip so memorable....until next time. Best regards, Jeana

Thank you Jon. It was a fabulous trip for sure. Everything was just perfect. I realise of course the fine weather made the trip so much more enjoyable as we had clear views of the mountains and scenery. The hotels were just wonderful and the food too. Lindesay was a very competent driver and always gave one a confidence with his driving. He was funny too. Thanks Jon and I shall spread the word. Byeee Julia