A great taste of all the places we went to. Very helpful, an enjoyable experience.
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A great taste of all the places we went to. Very helpful, an enjoyable experience.
Generally, the tour was fabulous.....accommodation, transport, etc. The coach drivers were very informative and clear in their presentation , except for second leg driver on 25th who was mumbling and was eating his words which were so inaudible. Also, no smiles when joining the trip on his coach. The lady driver before him was so professional and polite and friendly. We enjoyed the trip immensely and have been promoting this tour to our family and friends on a daily basis. A big thank you to you.
The trip was amazing, we loved it. The entire process - providing us with the sights that we wanted to see (majestic), our accommodation (amazing) we were so fortunate for the comforts. Our transport from A to B outstanding and the way Chelsea tailored our package to suit what we were looking for in our time frame, we couldn't have asked for better. Thank you so much, we will definitely book through you again.
Shelley rocks! Made me a ten day itinerary for a trip to South Island and especially the West Coast where I had never been. I got two trains included, as I love trains and my comfort and age was catered for. Loved being picked up at each stage and delivered to the accommodation, and took little sightseeing trips around the areas I landed at. Spectacular scenery and experiences. My only regret is that it was too short. Will hope to return, and cannot recommend your company too much. Thanks again for the wonderful service and care.
Hi Christina. thank you for organising our coach holiday. It was brilliant. It was all so easy. Unfortunately, the traffic was really bad on the way to Paihia (the bus driver was excellent and took a shortcut to beat some of the traffic) so we were about an hour and a half late into Paihia but our shuttle driver was there to meet us. The Scenic Circle Hotel was great......only a short walk into town. We had beautiful weather. With all of the tours that you had pre-booked for us all we had to do was sit back and enjoy which is what we did. We will certainly recommend you and also the ease of travelling by coach. Bye for now.
Very happy with the booking with NZ coach tours.
Throughout the consulting phases, you were extremely helpful, giving advice on the best places to visit. Your selection of hotels and motels was good, all rooms were comfortable and spacious. The drivers who met me were all very courteous and friendly, some gave me a wee tour before taking me to my hotel. I was grateful to be met and receive Porter service. Travelling alone is interesting and this service made it feel safer. I suggest you always include the company picking us up, please. Later starts would be good, it's not a holiday, more of a tour. Re the bird sanctuary off Stewart Island, a boxed breakfast would be a must, there are no facilities there and I found 3 hours too long, so managed a ride back to Golden Bay. Otherwise, it was really great. Expensive, but as I won't it do again, worth it. I have a new appreciation for our beautiful scenic country. Thank you.
After numerous changes due to COVID 19 we had a fantastic holiday. Thanks Louise for all the work you did rebooking as things got cancelled. 10 out of 10.
We have now returned home from our holiday! It was wonderful, I must congratulate you on the holiday package you put together for us, you did exceptionally well. Thank You 🙏🙏🙂. All the private transfer people were exceptional and the accommodation was great 👍. It was a bit of a shame about Milford sounds and the Greymouth train trip but that’s the weather and COVID 19. Once again Thank you very much!
Well, an absolutely wonderful time had by all four of us in our travel party. The opportunity to have our own private shuttle and driver was a huge bonus. Richard was a top man who catered to our needs and wants, gave suggestions about the different sites we may like to see. Absolutely fabulous and that's without mentioning the spectacular views and the awesome country of Waipounamu. I am definitely recommending this tour to my friends and family and wish to use this opportunity to thank you, Shelley, from New Zealand Coach Tours and Richard from Glacier Shuttles. MAURI ORA and NGA MIHI MAHANA
Awesome time away.
We enjoyed every minute of our TranzAlpine and Queenstown your. Jo did an outstanding job of organizing our itinerary and everything went smoothly.
We loved New Zealand and the tour was well prepared and everything worked fine. We had, however, some communication problems during the tour. But on the last days of the tour, Christina took over our trip and gave us excellent support.
The places we visited were lovely (as was all of NZ) and the Bay of Islands and Cape Reinga Deluxe tour was really good. I have no criticism of the places and all we saw • You need to revise your outline to show that people travelling need to get their own way to the SkyCity Terminal • The coaches were really good and clean and comfortable. Tony (our driver down and back to/from the Bay of Isles) was great and interesting in his commentary and helpful (and handled the wet conditions on the way back wonderfully well). • The motel was really good both from a room perspective but also the food – breakfast and dinner (we paid for there) was fine! • Tare. The driver on day two was far too chatty and while he drove to places which were good … not enough time was given to the Cape visit so none could get to the light house. He diverted via the new avocado areas and that would have been better spent at the Cape … He pandered to the US and Canadian tourists and reaped his substantial reward in tips … • The lunch on this day was at a lovely location and while the falafel and salad was ok … the fish n chips were dreadful (the worst we tasted in NZ)
We enjoyed our six days away even though the virus threat was uppermost in fellow travelers mind. Weather was perfect and drivers were attentive and entertaining. I would not hesitate to use your services again.
Hi we had a great time and thanks for all your help. Only disappointment is that we didn't receive the forms to order the jackets and hats but otherwise exceptional treatment and help.
I was very pleased with the tour I selected. It allowed me to see many of the highlights in the South Island. Nichole was very helpful when I was booking the tour. She was able to answer any questions I had, and she responded in a timely manner. I appreciate the fact that she followed up once we returned home. One suggestion.. the tour ended in Christchurch on a Saturday, I was then travelling to Picton to catch the ferry on Sunday. Our tour bus was going there as well. However, I was not permitted to travel with the group due to insurance coverage. Perhaps, extra coverage could be purchased, so clients do not have to arrange their own transportation when the bus had room and was going to the same place. I would definitely consider booking with New Zealand Coach Tours again. Thank you.
We spent 9 days on the South Island. Chelsea was our consultant. The tour she set up for us was wonderful and perfectly seamless! It started with our pick up at Christchurch airport. Every hotel was topnotch and centrally located. We could walk about anywhere. The rental car was great and came with navigation so we did not have to use our phones. Every tour we took, jet boat, boat ride to the Mount Cook Glacier, steam boat, Milford sound and the helicopter ride were obviously the best available. If we would have had to book each individually our selves it would have been a monumental task. We ran into many other tourists who used New Zealand Coach Tours and they were all very happy. We have never done a self drive tour like this and when we come back to New Zealand we will contact you again! Thank you Chelsea!
The 5-day Southern Highlights tour incl Milford Sound starting in Christchurch was truly great. The first day was rather long as we had to cover a great deal of activities and visits. The bus also left late from Christchurch because the bus we went on tour with was also the one that picked up all the passengers from their Hotels. We thought several buses would have done that. As a result, we had less time, especially at the Mount Cook area. We felt rushed with lunch and were not able to visit the Edmond Hilary Museum. Queenstown was rather quaint. We spent three nights there and did a cruise on the lake and went up the Gondola for a spectacular view of the city and surroundings. Milford Sound trip was fine but the box meal could have been far better. On the fourth day, we went on a long drive NW to Franz Josef where we walked in the glacier area. Unfortunately we could not go higher because of a recent collapse of path way at the top. Here we stayed at the Rainforest Retreat in a tree hut which was quite innovative. The continental breakfast for which the items were given to us the night before was not wholesome. A better option would have been to serve breakfast at their own restaurant on the front of the complex. The last day took us to Greymouth and the train to Christchurch. Here we must commend the staff at the station who very professionally handled the luggage, boarding arrangements and paperwork for transport to our hotels in Christchurch. Overall we had a good experience and thank you and your company for the guidance provided.
As my first time visiting New Zealand. I was very impressed. The tour guide Heidi Healy and the driver Geoff Painter were both amazing. The tour was so well organised and also due to COVID-19 pandemic, we were always being made aware of what was going on with the tour. Thumps up to everyone, I will go back again. And will even encourage my friends to do so.
We had a very enjoyable time. All of the tour operators were on time for pickups, polite and able to eloquently describe the features and history of the locations visited. It was a worthwhile trip.
Thank you Nicole for your excellent work in regard to the setting up of our itinerary, everything was absolutely spot-on, coaches, drivers, pick-ups, accommodation. We had a really lovely time and will always have wonderful memories of our time on the South Island, once again, thank you for all you did for us.
The three day Bay of Islands and Cape Reinga Tour was good; lovely country and well organised. The main surprise I had was how expensive New Zealand itself has become. Before I went and had a few enquiries of Jane, she was most helpful and reassuring. Thanks
Coach driver from Auckland was very good. All excursions have been very good in particular the visit to Waitangi Treaty Grounds. Then collected our lunch from the office. Vegetarian lunch was good but not impressed with the chicken salad. Mini-tour of Russell was excellent. We then met my wife’s cousin in Russell who was visiting from the UK, we only realised we would both be there at the same by our posts on Facebook! We hadn’t met for over five years so a few glasses of wine was consumed(!) in the Duke of Marlborough Hotel then an early dinner. Yesterday we did the Cape Reinga trip. Very good and very lucky with the weather. We didn’t do dune boarding but some did! Unfortunately, it was misty by the time we got to the lighthouse. BBQ lunch was good. Our driver Paul excellent, very informative. We had about 20 people on the trip including pickups. Breakfast this morning was very good at the cafe while it poured with rain. The trip on R Tucker Thompson, also very good. We had early rain and returned early as it was beginning to rain heavily. Apart from that we were were very lucky with the weather, we also saw dolphins! Captain and crew very informative.
Tour was fantastic. The driver was excellent, knowledgeable, helpful and great to be with. We would certainly recommend your tour to our friends.
I really enjoyed my trip, apart from the early mornings and long days not being able to enjoy the hotels full potential and would have liked longer in each place we visited. Feel it would be helpful that these points were evident when booking.
We had a wonderful time on our coach tour. Our driver, John was very knowledgable and our tour guide, Alan, kept things running smoothly. I would recommend this tour to anyone so you can sit back in comfort and enjoy the beauty of the South Island while someone else does the driving! Most of the hotels we stayed in were very nice and the food was very good. We stopped at many hidden gems while also seeing the tourist sights. It was certainly money well spent!
I have never been on a tour before, it was just great. Alex the coach Captain and Jo. his offsider were both brilliant at doing their job. The information they both had about everything was just great. All the Motels couldn't be faulted, also great meals. Well done.
I really enjoyed the Tour of New Zealand and the support when I was not certain about travelling was excellent. Grand Pacific Tours were excellent and the tour catered for all.
We very much enjoyed the tour. Everything was perfect. Accommodations were great. This was one of the best experiences we have had. The scenery was absolutely beautiful and the glacier views and walk were great. I highly recommend your tour to anyone visiting New Zealand. Jamie did a great job as well as our bus driver and guide. Thanks to all that made this a great experience.
Thanks Jane for helping us plan a memorable and beautiful stay in gorgeous New Zealand. The places we visited on our 20 day Kirra package were magnificent, our driver/guide David was very skilled and knowledgeable! Adding a Bay of Islands stay after the tour was a perfect way to finish off our comprehensive tour! Because we stayed for 3 nights we had time to do the main activities and still feel relaxed. It took some time for us to finalize plans and we went back and forth about options several times - thanks for you patience and for letting us know about all the available options!
My sister (from the UK) and I (from Australia) had such a great time on our trip to NZ. We were fortunate in that it was a couple of weeks after the rain storms in the South Island and just before they closed NZ because of the virus! How lucky were we, also with the weather, wonderful sunny days except for one morning!! All the transfers were smooth, the accommodation great and the food - wonderful! Our driver, Andrew and guide Kerrie, were full of interesting information and went out of their way to make the trip enjoyable. It's hard to pick a highlight, but the food at Walter Peak Station was the tops. Loved the Maori Village concert and meal in Rotorua, just so interesting and 'Uncle' John was such an amusing MC. Would have loved to spend more time at Omauru it was fascinating with lots of galleries. In Dunedin, we did the 'Nature's Wonders' trip which was fantastic and the owner is so passionate about it all. So many good things and interesting people, even on the coach. Thank you so much for arranging it all, if I win Tattslotto I will be back. Hope you and the crew stay safe and well.
Olivia and I had a fantastic time on the tour even though Olivia is sight impaired everyone on the tour was so kind to her. Chelsea Lodge was absolutely fantastic. I would recommend your group to travel with Lorraine, Jan and Andrew they were so fantastic. I would like to do that tour again but on my own this time and am thinking of doing that in 2022. Your group and Chelsea are the ones I would like to deal with. A very big thank you.
Our itinerary covered an array of gentle activities, exactly what we wanted as well as a smooth transition from one to the other during our travel. We had a wonderful three weeks in New Zealand with a combination of road, rail and coach trip. New Zealand has an abundance of natural wonders sprawling across its North and South Islands and at the end of our three weeks, I can say with conviction that Liz Wilson perfectly captured our imagination into a reality, filled with an assortment of delightful experiences ranging from the World famous Milford Sound to the quaint town of Dunedin. Without Liz, we two senior citizens would have found it extremely difficult to link so many different providers in this complex and exhilarating journey. When one of our mornings went drastically wrong due to a poor service provider and we were faced with nearly missing out on one of the highlights of the tour namely Stewart Island, Liz was super efficient and promptly arranged a fantastic alternative that we immensely enjoyed. For those who want to have a close encounter with New Zealand, moving slightly away from the main tourist track, I shall highly recommend seeking help from someone like Liz and I guarantee it would be worth it. Personally, if I or my other family members go to New Zealand, I shall seek out help from Liz again - no doubt about it. A big Thank and a very well done.
I want to thank you for organizing two wonderful tours for me. They were truly amazing and I have memories I will never forget. I will certainly be recommending your company to anyone heading to New Zealand.
Hi Louise, arrived back in the Uk on Monday so just getting sorted. Obviously it was a disappointment not to have the day in Queenstown as we planned. By the time we arrived at the accommodation on the Monday evening it was too late to do anything. After that everything went really well. The accommodation everywhere was superb. Absolutely fine. We had a wonderful day in Franz Josef. We went over the glaciers in a small plane, superb. The train from Greymouth to Christchurch was lovely. It was a superb package, Louise and I would thoroughly recommend you to anyone wishing to do the same.
Our recent New Zealand trip was exceptional....we saw & experienced so much in this beautiful country. Thank you Shelley for recommending this particular tour....was all we were hoping for...would certainly recommend it for those who want to see the BEST of New Zealand!
I’m writing to inform you that Denise Cole and myself both had a great time during our 18-day bus trip through New Zealand. I would also like to praise “Rossco” the driver and guide on his knowledge, humour and assistance during the trip.
Thank you for arranging the tour. It was awesome. NZ is sooo beautiful! Everything worked like clockwork. It was amazing!
Great trip, wonderful service, knowledgeable guides. I have been so impressed with the quality of the trip. Shelley Ryder was particularly helpful and Raphael the driver very good. The only thing I would change is that I wouldn’t get the box lunch there is an abundance of great food close by at all times.
Coach very comfortable with wide windows. Coach drivers very informative and with a great deal of enthusiasm for NZ. Collected and dropped off at given times.. Appreciated being able to see Doubtful Sound when Milford Sound became inaccessible. The beauty of NZ was overwhelming. Thank you.
We had a wonderful holiday. Guide and coach drivers were very knowledgeable. Some of the South Island hotels would have been much enhanced with air conditioning.
Just returned from the Southern Highlights tour arranged for me by Jamie-Lee Dennison. I was traveling alone and quite anxious about this. Jamie-Lee arranged everything very competently. I was met at every change and was given a printed itinerary on my arrival at Christchurch Airport. All tours were very well presented and the accommodation although not 1st class were clean and staff friendly and helpful. Due to bad weather I was not able to go on the Milford Sound tour however Jamie-Lee arranged for me to go on the Doubtful Sound tour which was spectacular. Overall with the exception of the weather on the west coast I had a great time. Then trip back to Christchurch on the Trans-Alpine train was very enjoyable, especially the deep ravines we crossed over and the Otira Tunnel which I understand is over 8km through solid rock. Thank you for all your care and preparation.
Hi Jane, Jan & I loved our highlight tour of NZ, it was so well organised from our airport meet & greet right through to our airport departure pick up. I lived in Auckland for 19 years so new NZ fairly well but for my English friend who hadn't been before we decided an organised tour was the only way to see both islands & get a tour guide's commentary, we thought it extremely good value for the money, all the inclusions were fantastic, as were the optional trips, our hotels were all brilliant, loved the country ones, they added something extra to the rooms to make it just a bit more memorable. The food quality & quantity was plentiful to suit all tastes. I would definitely recommend this company to others.
Thank you Victoria for your great support. We had wonderful time in New Zealand. Looking forward for the next trip again. Surely will recommend you for my friends travelling to NZ.
It has been very smooth and pleasant to deal with New Zealand Coach Tours through Chelsea Lodge. They are very professional and prompt in responding my questions and requests. I told them my available time and desired tour locations, and they arranged itinerary satisfying all my wishes. Especially when Milford Sound was closed due to severe weather and hazardous road conditions, they immediately notified me and suggested alternative choices so that I was able to visit Doubtful Sound instead. I became a 100% happy customer to New Zealand Coach Tours and Chelsea Lodge.
I absolutely loved my trip.....from the tour guide, Katie, to the accommodations, excursions, drivers, not to mention the beautiful sights. And of course, your invaluable help to get me started on this adventure of a life time. Thank you so much Kasmira.
We had a great time thanks! We would have liked more information on costs of the extra activities prior to the tour - this would enable tourists to plan and budget ahead. We didn't realise that the coach would be taking some people to the different activities while the others stayed on the coach. We have never been on a tour like that before other than when we went to Israel. The Israel tour - all the people went to the same activities except for when we had a morning or afternoon off and then each person/couple organised their own activity.
Nichole is amazing! She prepared everything for our trip and we did not experience a single hitch during our journey through New Zealand. AAT Kings is a top-notch tour company and Dexter and Yvonne made the trip fun and informative! I would not hesitate to recommend them to anyone.
Great service. We had a lovely time in the South Island. highly recommended tour. 5/5 stars.
We had a lovely time touring New Zealand for 14 days. All the arrangements made by NZ Coach Tours and AAT Kings worked perfectly well. Enjoyed the comments and wits of our tour guide, Gina. However we missed the Milford Sound, the beauty of which we have heard so much about. Thank you Chelsea for booking us for a great tour.
Thank you, we had a great time, with Ken and the other passages, I can't explain how good it all was, the best coach trip I have been on, so thank you, and keep up the good work.
The tour was everything we had hoped for. The organisation was first class which ensured everything went well.
The most incredible experience of my whole life. As two girls in our 30s, we spent 9 days on this tour with a group of people over 10 years older than us and had the absolute time of our lives. Our driver Kevin was incredible, and knew everything there was to know about the North Island, telling us all kinds of stories everywhere we went and keeping us entertained on the long drives. Jo, our tour guide, was equally as informed and enthusiastic and went out of her way to ensure that the few extra activities we wanted to do were catered for. Throughout the whole booking process we had the amazing Shelley at GP helping us with our daily (endless) questions in a really polite and excitable manner, she never ever made us feel stupid or like we were being a nuisance. I just cannot give enough praise to the whole experience! Thank you Grand Pacific
AAT Kings is a very professional tour company. I enjoyed the trip in New Zealand very much, I won't forget the very good experience for a long long time. The director Katie and Driver Mike did a great job. The lady, Victoria Parrack, also did her job beautifully on help me and arrangement of my South Island and North Island trips. I would like to this opportunity to say thank you so much, and I will be with your company again if I visit NZ again or another part of the world. Once again Thank you very much.
Kia Ora. We have just returned from New Zealand after a truly wonderful holiday. We had a few days in Auckland prior to joining the 8 day tour of the North Island. We found these extra days very beneficial both to get over the long journey from the UK but also to give us time to explore Auckland. Auckland was home from home - we have lived in Bristol for 6 years and throughout that time there have been extensive roadworks and reconstruction! We joined the coach tour and met the tour director, Hope Horsley. Hope was exceptional - it was lovely to hear some of the Maori stories and legends and to be given the Maori perspective on life in New Zealand. This enriched the experience enormously. We found the travel was comfortable - a new coach - in spite of a few long days. The hotels were also very comfortable - all the rooms were spacious and provided all we needed. The food could not be bettered. Hope explained the optional excursions clearly so it was easy to choose between them. I think that the range of excursions was wide and catered for most. The coach travelled on from Wellington to the South Island while we stayed on at the James Cook hotel. Again this gave us the opportunity to see much more of Wellington and to appreciate some of the history of New Zealand. We returned to Auckland by the Northern Explorer train which was quite an experience and then flew down to Tauranga to stay with a niece. Thank you Nicole so mush for organizing the extra nights at the hotels in Auckland and Wellington. We really appreciate all your help and attention to detail.
We had a wonderful time, the tour guide was excellent as was the driver. There we no hiccups and everything was as per the itinerary. Still trying to remember what we did and where we went, but that is normal! Would highly recommend your company. Thank you
We had a great time in New Zealand. The Grand Pacific 19 day Rail Cruise and Coach tour was everything we could have asked for. Louise answered all our queries about the tour and booking was straight forward. She kept us up to date throughout the whole process and we received a detailed digital itinerary. The Tour itself was very professionally run. The NZ coach captains were great as was our Aussie Tour Guide Kerrie who was friendly and cheerful throughout despite what the weather and other conditions threw at her. She was tireless sorting out options and alternatives for everyone so no one was disappointed. You cover some big distances but it is a great way to get introduced to NZ and I wouldn’t hesitate to recommend New Zealand Coach Tours and Grand Pacific Tours to anyone
Very enjoyable tour with Grand Pacific Showcase. Excellent coach captains who gave very informative and entertaining commentary, Kevin in the North Island and Alex in the South Island. Well administered by Jo Moore throughout the tour. Very good accommodation and food and perfect logistics of suitcases being delivered and collected from hotel rooms. Early starts could be a little tiring for some, especially if there was an early finish to the day, but overall and excellent tour. Excellent booking process and very efficient handling of our tour by Kasmira Banks of New Zealand Coach Tours.
We all had a wonderful tour with many fond memories. It’s hard to single out specific ones, but the train journeys were superb and the breakfast up the Gondola in Rotorua was memorable, especially with the cart rides down. Thank you all for your hard work in handling the booking. We look forward to our next trip once the virus is under control. Stay safe.
We just completed our 15 Day New Zealand Splendour tour and it was excellent. We have nothing but great things to say about our tour with AAT Kings nor with our travel agent Chelsea Lodge. Chelsea was very, very attentive and was very quick to respond to our questions. My wife and I were former tour directors and have directed 90-100 tours all over North America. We know when a tour is a good tour. The New Zealand Splendour tour EXCEEDED our expectations. Tour Director Isobel Needham and Ricky the driver were EXCEPTIONAL.
Wonderful company. Great weather. Kerrie, Murray & Peter made an excellent team. Comfort stops and itinerary were perfect.
We thoroughly enjoyed every aspect of the Bay of Islands tour. All of the drivers and tour guides were pleasant, efficient, and knowledgeable. Having just completed a tour of the north & south islands, this tour was the perfect compliment and tied in with much of what we had learned and experienced. It was particularly special to be in Paihia the week of the Waitangi Day celebrations.
19-day rail and couch tour was great!! Your country is beautiful despite being desperate for the rainfall. We were happy to visit and enjoyed it all. some days long but expected. Mother nature interfered with a few days itinerary but that was out of anyone's control and Grand Pacific was willing to reimburse when plans got varied. They were fair to us and did all they could to make it up. Would recommend this company and their drivers, Murray was one of the best you've got I'm sure!! Coaches were kept clean and tidy and most of the meals were very good a few places could have offered more variety at dinners but overall happy with them. We want to express our good communication with the tour office when corresponding (Nisse) prior to the trip was very helpful and provided good and helpful a recommend Kaikoura (up the coast from Christchurch) to stay for an extension post-tour at the Anchor Inn!! The hosts were great Paul & Lyn, 2 thumb's up! for the motel and hosts. would love to come back and see Milford Sound next time round...
Right from enquiry to booking to completion of our pleasant 9 days AAT Kings tour of South Island of New Zealand, Chelsea Lodge has been swift, understanding, knowledgeable and assisted us. I would like to recommend her to our friends planning for such visits. Thank you, Chelsea, and keep it up.
We had a wonderful time in spite of the rain in Queenstown. The lodging and transportation were excellent. We will remember our time in NZ.
The trip worked out well. We were happy with it. Good value for money. You were very helpful. We never got picked up on arrival. We were not crazy about the hotel in Rotorua as it had mould everywhere. But these are minor concerns. We loved the people we met. We got to see a lot of New Zealand and learn about the country and overall we were very pleased.
We thoroughly enjoyed our tour of the south island, our tour guide and driver were excellent, their knowledge was outstanding. Everyone got along nicely, the only downside was missing Milford Sound and Lake Te Anau due to heavy rain and flooding. Most of the hotels were great, however, the hotel in Queenstown was too far from the city centre, and up a very steep hill. Walking was a problem and hazard for most of the older group. Paying for shuttle or taxis back and forth adds up, plus we had to have an extra night there due to rain. Other than that, a great trip.
Thanks for your assistance Kasmira. You assisted us promptly and expertly when we contacted you re the booking and we found your online itinerary invaluable. Your recommendation of AAT Kings was also spot on and we found them an excellent company to travel with. Special mention should be made of their travel director and driver who helped make the holiday so successful. The tour itself was everything we expected, the only disappointment was the cancellation of the Milford Sound visit following the closure of the access road due to storm conditions. As this was due to a natural weather event clearly we were all disappointed but at the same time, we realised that this was not a situation where blame could be apportioned. AAT Kings reacted positively to the situation and their operations director sent us all a letter advising that we would be compensated as a result of missing the Milford Sound visit. We were advised that they would be dealing with the compensation through the visitor's travel agents so I look forward to hearing from you on this point once Kings have been in touch with you. Thanks again for your assistance. We really enjoyed the holiday and would like to think that we will return over the next 2 to 3 years.
Thank you for the superb trip organization for our recent tour! The Edgewater and Quest were exceptional places to stay and we have nothing but the greatest compliments for both locations. The tours you arranged were fabulous!! We are very pleased with everything you arranged! Thanks so much! I will definitely recommend your tour company to anyone needing a well-organized tour.
I am writing to thank both yourself and the company for organising such a fantastic tour from Christchurch to Milford Sound and back for me. All transfers, coach trips, boat trip, food and accommodation were excellent and I'll come to New Zealand Coach Tours again for my next trip! Thanks again
Our experience was outstanding. The tour director, Katie, had a good mix of information. Liked the music and the movie as well. The hotels were first rate. All of the stops were good. Would advise people to take the early flight from Rotorua to Christchurch.
Thank you for a brilliant and exciting three day trip. Everything fell into place and showed excellent organisation. No worries throughout, being reassured by email of a few changes that were made. Awesome-----with many memories of our trip to New Zealand.
We took the Grand Pacific Tours 19 Day Rail, Cruise, and Coach Tour, and it was perfect. Well arranged, saw most all the big sights, and really enjoyed the train and overnight trip in Milford Sound. Would highly recommend this tour and the NZ Tour Group. Great job!
Shelley Ryder was incredibly polite, enthusiastic and helpful! Her responses were spot on and immediate. She got us on the right tour and willingly answered our numerous silly questions. She is a great ambassador for New Zealand!
We were very pleased with our tour. The staff was very efficient and friendly. Although we had some problems due to very bad weather on the South Island, they were able to handle all the difficulties with minimum fuss. The hotels and food were good and the tours, when not cancelled due to the weather, were very interesting and well planned. The only caveat is that 19 days on a bus is hard on the backside!
We had a wonderful time visiting New Zealand. We made several new friends that we are planning future trips together. Overall, the weather was beautiful, we only had one rainy day. We have recommended the tour to several folks. Unfortunately, the current virus concerns will dampen some travel until the so-called crises pass. Again, it was wonderful and AAT Kings did a fantastic job. Also, our thanks to you for a pleasant and smooth process.
I would like to thank you for your expertise and help as Consultant for my recent tour “19 day New Zealand Showcase". I was always kept up to date with the lead up to my trip and all my queries were satisfactorily answered. The trip itself was wonderful however I did have a few negatives. The hotels in Te Anau and Twizel were very outdated and needed much work. However, except for one hotel (can’t remember which one), all the beds were very comfortable. The hotel in Franz Josef was superb. Sadly some of the buffet dinners were very ordinary. It would be nice to have a couple more menu dinners instead of the buffet. On previous tours, the tour director is normally the one giving commentary not the driver so I found this a bit strange. A suggestion would be for soft background music on the bus when no commentary is given. Unfortunately, the visit to the geothermal pools and geysers was a bit of a disappointment. Doing the tour by cart should have been an option as not enough time was given to explore the park so we missed out on a lot. Too much time spent at the school. I understand some people may not be able to walk the distance but a choice to walk or go by cart would be more acceptable. Then to meet at a given point and time for the hangi concert. I must say the hangi feast was fantastic. The time spent together with lunch at Hobbiton also a great day. Perhaps one more day in Queenstown as it is the Adrenalin city would be good. Also it would be nice to have at least one drink (beer, wine or soft drink) provided with dinner, anything after that at one’s own expense. All in all though I had a wonderful time with a near-perfect itinerary and look forward to returning in the near future.
We would just like to say a huge thank you for the well-planned trip we had to the South Island recently. Right from being collected at Christchurch airport, everyone who we came in contact with were so knowledgeable about your beautiful country. The coach drivers were amazing which we were relieved about as we had never done coach tours before. The trips could be several hours long but they entertained us and we gained a lot of knowledge about the island, you could really tell they totally loved what they do! The attractions we had booked were easily accessed by downloading your App which was brilliant (totally recommend this feature!) never once did we feel we didn’t know what to do, it was all there in the App. Even when we couldn’t reach the glaciers due to bad weather, the app gave us other options and we filled our day anyway! I would totally recommend your company (& actually already have done so) & we will be returning in the next 2 years & will definitely use you again. Thanks once again for your professionalism & communications in keeping us up to date, we totally enjoyed every moment of our tour! 5 stars from both of us!
We enjoyed the most wonderful tour of New Zealand travelling with Grand Pacific Tours. Our particular tour included Rail, Cruise and Coach which showcased the highlights and more of your beautiful country. The itinerary was excellent with plenty of comfort stops and nice little towns for lunch on route to the next destination. The tour guide and coach drivers were very informative. The coaches were first class, well maintained and comfortable to travel on. We had a great crowd of guests on board, We all got on very well with lots of laughs and banter. The choice of hotels was in most cases excellent, situated in good locations making it easy for us to explore the cities on foot. The food in all hotels was extremely good with a wide range of dietary choices. We would not hesitate to recommend Grand Pacific Tours to our Family and Friends. Thank you for making this such a memorable holiday.
Thank you, Nichole White, for all your help making me comfortable booking our New Zealand adventure with this previously (to us) unknown company. The Grand Pacific Small-Group Ultimate Tour of New Zealand was beyond our expectations. The company made sure that everywhere we went, the group received exceptional priority and extra care. All of our guides were great and even the weather was perfect. It rained only one day-- when it needed to, to turn on the hundreds of beautiful waterfalls in Doubtful Sound. Travelling with a small group meant we got to know everyone, which made things great fun. I only wish Grand Pacific did tours in America, as I would book with them every time. Thanks again! We wouldn't have had this experience if YOU hadn't made us feel comfortable with your helpfulness and prompt communication every step of the way!
An amazing 17 day trip. I enjoyed every second. The scenery was stunning, awesome, spectacular and it just went on and on. Our bus was comfortable, clean and we had the most wonderful safest driver ever! Our tour director was helpful, informative and never lost his calm demeanour. Both had a sense of duty and looked after us well. I met the most delightful fellow passengers and had enormous fun. I can’t fault a single thing. One or two of the hotels were not as nice as the others, but they were only three stars and you weren’t in them long enough for it to mar your holiday. Thank you AAT (All About Toilets - they do a lot of loo stops) Kings for a terrific trip.
We were happy with the accommodation in Franz Josef and the coach travel from Queenstown and then on to Greymouth. The TranzAlpine train journey was great. Thank you
We thoroughly enjoyed our tour, it could not have been better organised. All the drivers & bus companies were exceptionally friendly. All the hotels you booked for us were amazing. The only tiny bit of feedback I have would be the last day in Mount Cook check-out at the Hermitage Hotel is 10 am and the driver does not come to collect us until 2.25 pm. It means storing luggage and finding things to do for a couple of hours. That’s only a small thing though! Overall really exceptional service & could not have been happier! Thank you so much!
Thank you very much for all your help letting us experience New Zealand in a unique way. We really had good time and will definitely suggest your tour company to others. Christina was very very knowledgeable and was very helpful from planning the trip until it was over. I really appreciated the quick feedback, in a professional manner to every question/concern we had before and during our tour. Your coach service was excellent and coach guide/s were knowledgeable. Their continuous commentary helped us to know every visited place better. There was a little glitch in Mount Cook when we were going for glacier exploration. We needed a voucher for that and we did not have it with us. We called your tour company and your representative kindly talked to the tour desk at the hotel and everything was good in a few minutes. This is what I am talking about your excellent customer service. Once we were considering visiting some spa and accidentally click on ‘book now’ from the app and next minute, we received a call from Christina and ready to help us. Unfortunately, I missed her call, but later I saw that she tried to reach out to us via email too. We really appreciated your extra effort there. All accommodations were good except one in Auckland. I guess it was definitely not 4.5 star. Condition of beds was ok too and the front desk service was so so. I am not complaining but I am giving my feedback on that so it may help you picking something better for 4.5-star apartments for future customers. Overall, we had an excellent trip and everything went so smoothly, as planned. Thank you, Christina and New Zealand coach tours for a wonderful time in New Zealand. We would use your service again and again😊
Thank you for a brilliant four-day break in the Bay of Islands. Our coach driver Rachael was amazing, giving us a well informed and educational commentary on our journey to the Bay of Islands. The whole booking was seamlessly put together and we were amazed at how well everything fell into place without any hassles or stress. We literally didn’t have to worry about anything. We handed our cases over to Rachel and the next time we saw them was in our hotel room. We really enjoyed the trips to the Treaty Grounds, 90-mile beach (BBQ lunch included), Cape Reinga and the Dolphin and Hole in the Rock experience. The hotel was ok. It was clean and the staff very helpful and friendly but not sure why it has a four-star rating though. The restaurant was disappointing. It is really a fast food outlet, ok if you want to eat fish and chips or a burger. There’s no fine dining menu. The breakfasts on two mornings were great but we think there may have been a change of chef on one day as breakfast on this day was very disappointing. That said we would definitely book another holiday with GreatSights. We just wish there was more to choose from other than Hobbiton or Rotorua. Thanks again for an awesome holiday.
Chelsea is perhaps the best I have known in her field of work. Not only was she prompt but exceptional in understanding my need to book a tour that will fit in with my parents requirements and restrictions. She was very helpful and responsive to every question without making it appear even remotely cumbersome! She is definitely a grand ambassador for NZ coach tours as all interaction was via phone and email and having the level of service I received was beyond best!
Our 5 day tour of the South Island was one of the highlights of our trip to New Zealand. We managed to see so much more than would have been possible if we had travelled on our own. The coach was very comfortable and the commentaries from the drivers were informative and fun. We particularly would like to say thank you to Chelsea Lodge who helped to organise our trip. She went to great lengths to be helpful and we felt that simply nothing was too much trouble for her. Thank you so much Chelsea.
We had a lovely time on our trip to New Zealand’s north island. Our tour guide Mary and the bus driver Rick were fantastic. Mary’s knowledge of the areas we visited was exceptional. The inclusions were also impressive. We both look forward to booking another tour with you in the near future when we visit the South Island.
We thoroughly enjoyed the trip. We thought everything was well organised, on time and very good tour guides. Staying in the Tower Block at the heritage was new to us but we loved having the washer/dryer when we got back from Northland - better than socks and undies draped all over the place! The tennis was great and we had the loveliest time. If we went again, the only thing we would change would be to stay in Paihia instead of the Copthorne at Waitangi. Both of us have physical problems and it was too far to walk into town, so I think I would rather stay at Paihia. If you haven't been there you should - so beautiful! Thanks again
Great service from Nichole, very helpful, friendly and on the ball. Great job Nichole
The tour was excellent. The Guide, Driver and Bus were nice. We enjoyed the whole tour. However the hotels were also very good, but in some places especially at Christchurch, Rotorua, Wellington and Auckland, the room was very small. At Christchurch and Rotorua, the room was small and there was hardly any space to move around after putting our luggage. The condition was more adverse in Wellington and Auckland, where even proper bed was not provided (Folding cot / Sofa cum Bed was provided in the room), which was very uncomfortable. It is requested that for family rooms where we are paying the almost same amount each person as a double room, proper bed must be provided as after hectic tour one wants to relax a little bit and if the bed is not comfortable, then there is problem. At Ibis though the room was small, the bed was OK, but in Wellington and Auckland, we faced lots of problems. Overall trip was nice, if the accommodation portion is improved, we can recommend your tour to other people also. Thanks for your support.
Our 9 Day AAT Kings Tour of the South Island was well organized and executed. Our tour guide and bus driver were knowledgeable and fun to travel with. Our hotels were accommodating and located in convenient parts of towns.
Happy New Year!! All of us enjoyed the trip very much. You had put together a great itinerary for us. The hotels were excellent, tour drivers and guide were very friendly are willing to help us anytime we wanted. We were extremely glad about all the drivers/guides and appreciate their knowledge of the places we visited. Food served was also very delicious. In summary, we are very happy with our NZ trip and have recommended to a few friends. Thanks for taking care of us.!! Way to go!!
We had a wonderful trip to New Zealand, arriving in Auckland on 25th Dec night and leaving from Christchurch in the morning of 5th Jan 2020. After exploring a few tour companies, we finally decided to settle with New Zealand Coach Tours mainly because their initial communication was quite effective. Our contact point was Chelsea Lodge and I must say she was extremely cooperative and responsive right from day 1. I explained my overall plan, and requested for things like airport-hotel-airport transfer in Auckland, a half-day local tour in Auckland, airport-hotel transfer in Queenstown, full-day trip to Milford Sound from Queenstown, then from Queenstown to Franz Josef, stay for 2 nights in Franz Josef, a helicopter ride, from Franz Josef to Greymouth, then journey by Tranz Alpine train to Christchurch, hotel transfer in Christchurch, followed by half-day tour in Christchurch, and finally transfer to airport in Christchurch. The flight tickets and hotels were booked by us, and Chelsea supported us in organizing road transport and the driver. As a number of arrangements were involved at multiple locations, the first of all ensured that she understands my requirements clearly. Then she made the first version of the plan and kept on updating it based on a continued discussion between us. During this phase, Chelsea was very prompt, gave very good suggestions, and ensured to take care of all our requirements. It was very easy working with her, very easy to get along, and she was very responsive, friendly, and professional. Then she gave us access to an app which contained our total schedule on day to day basis and useful information, which was very helpful. Now that we have completed the tour, and looking back, all the arrangements were flawless. We faced no problem at any point of time. The vehicles were high end, were in very good condition, and more than that, the drivers in Auckland, Queenstown, and Christchurch were simply outstanding. Very polite, very well mannered, very helpful, and absolutely in the best of the class drivers and guides. New Zealand as such is a beautiful country and the tour was made far more pleasurable given the perfect execution of all the arrangements made by Chelsea. She was available all the time, before, during, and after the tour, and always friendly and ready to help. She also gave us discounts on overall cost where ever she could (though I expected a little more...just in the lighter vein). Our helicopter flight in Franz Josef couldn't take off due to bad weather, and she was prompt in making the refund. Overall, I have a very high appreciation for Chelsea and thank her for making our trip a truly memorable one. I strongly recommend her name to anyone who would like to plan a tour to New Zealand.
It took us about six months planning our second trip to New Zealand with New Zealand Coach Tours again. Fortunately for us, Christina was very patient and provided the information we needed as well as arranged a beautiful experience through the South Islands since I travelled with my 70 plus year old parents. We had a brief yet enjoyable stay at Christchurch--the Novotel Hotel there had excellent service, and onwards to Mount Cook was a scenic splendor. The bus ride through Lake Tekapo and Lake Pukaki was great. Mt. Cook Lodge & Motels is comfortable and the view from the lodge is spectacular. Queenstown was another unforgettable experience. The city itself is very welcoming and we got to stay at the center, where we got to enjoy the lake and local shops. The Doubtful Sound Wilderness Cruise was a delightful experience..nature at its best, and the guides on the lake and land were very informative and entertaining. We were unfortunate in catching two stargazing opportunities due to the cloudy weather, but thoroughly enjoyed the buffet dinner at the Skyline. Our stay at Queenstown Lakeside Novotel was, on the good side: great service at check in, comfortable room, great view from the balcony. Overall, we had a pleasant time from Christchurch to Queenstown and Christina was wonderful.
We just want to say “Thank you!” for doing such an awesome job of putting together such a wonderful itinerary for us in New Zealand. From start to finish, it was the best ever! It was our first trip to New Zealand, and the trip was a very long way from home. So, we were a bit apprehensive and unfamiliar with the country. The way you put our trip together made everything so smooth and enjoyable. You took all the worries out of everything. Because of you, we were able to relax and have a great time. The accommodations were outstanding. Every hotel had amazing staff, beautiful clean rooms with lovely views, and wonderful breakfasts. Transport services you arranged made everything flow so worry-free for us. Excellent drivers with great personalities made our day! The itinerary you pieced together for us was absolutely perfect! We thoroughly enjoyed all the excursions, tours, and sightseeing in New Zealand. Because of you, we now have many wonderful lasting memories. You made a dream-of-a-lifetime trip come true! You listened well to what we wished to do and see. You were diligent in planning our itinerary and easily made changes if necessary. You were one of the easiest and most pleasant individuals to work with. We can’t thank you enough! We loved this trip, and you deserve credit for this a thousand fold!
Dear Jane. Thank you very much for the wonderful itinerary you offered us. It was one of the most beautiful trips we had and we will gladly remember. The professionalism and attention paid in unexpected situations caused by natural causes have gone unnoticed. The tour you chose was wonderful. New Zealand is an incredibly beautiful country that offers amazing scenery. Waimangu (volcanic valley), Lake Wakatipu, Mt Cook are just a few of the ex. The accommodations and conditions offered were excellent. I would like to mention in particular Gunyah Country Estate which gave us a unique experience. We highly recommend FineTour New Zealand.
We have finished our tour of New Zealand and I just want to say how fabulous it was, in all ways, Tour Guide Jo Moore, Lindsay and Peter, our bus drivers, the hotels, food and the beautiful country that you live in, the incredible scenery, culture, specifically the walk-in showers at each hotel, And so much more! Will recommend Grand Pacific to anyone enquiring and also the ease and help I had, doing all the arranging online, so many great pointers, to get me going in the right direction, all very much appreciated. Thank you again, for a wonderful, easy way to book such a great holiday.
This was a terrific trip! I would book Haka Tours again.
I must admit I was a little bit sceptical after I made my reservation because the tour seemed very complex and articulated particularly in terms of having a "tight schedule". In the end, though everything worked amazingly well and I am really happy about each and every aspect of my tour. Thank you so much guys!
We have had an amazing holiday with New Zealand Coach Tours. Booking was easy with Kaz who contacted us personally in the UK making us feel comfortable with our choice right from the start. On arrival at Auckland airport the shuttle bus to the hotel was waiting for us and tour guide already at the hotel. We have nothing but praise for the tour directors at AAT Kings, very knowledgeable and helpful. The hotels used were very different depending on the area but all were clean and food plentiful and enjoyable. We would not hesitate to recommend to friends and family and if we were lucky enough to return to your beautiful country would definitely use again.
I am now back home in Scotland after a wonderful trip to Australia and New Zealand. I am pleased to write and let you know that I was very impressed with the Bay of Islands tour you prepared for me when I was in New Zealand. The instructions and description you gave were very thorough and helpful and the tour went like clockwork. Thanks to Kasmira for organising it and I will recommend it to friends.
Arrangements were good all transfers between airport and hotels covered. GreatSights buses are okay. Bus drivers gave information. It can be 1 person for this kind of itinerary. Unlike the tour in Iceland. New Zealand offers better options. I will recommend this to friends and clients as a travel agent in Hong Kong. We missed the cruise in Milford Sound due to strong wind and heavy rain though.
This was our third trip to NZ and it was great. The scenery and places we saw were memorable and we hope to return for another trip in the future.
I would like to thank Chelsea for great advice. Tour includes all the highlights of New Zealand. Excellent choice of itinerary by Kirra Tours.
This was our first extended coach tour and we enjoyed every minute from the time we were collected at Christchurch airport to our return at the completion of our tour. We will always remember the days we spent in Christchurch from the stark realities of the earthquake damage and loss of life to our walks along the beautiful and peaceful River Avon. Each of the highlights of this trip will remain with us. We were very fortunate to have Euan as our bus driver as we always felt very safe wherever we were and Mel proved an excellent tour leader. The hotels selected were of a high standard and the meals served were generally very good. We would be happy to recommend AAT Kings to any friends interested in one of your tours. We would especially like to thank Euan and Mel for the way they looked after our 89-year-old Canadian companion Gayle Pilling. Finally, a special thanks Shelley for handling our booking so well.
I live in Canada. I was on holiday in Australia and New Zealand in November 2019. I booked my travel in New Zealand through New Zealand Coach Tours. Booking online was easy and the confirmation was immediate. Nichole White at New Zealand Coach Tours prepared my 3-day itinerary. It included every detail of the tour. The coach from Christchurch to Queenstown was comfortable. The coach driver was resourceful and his running commentary about attractions enroute was very helpful. The tour also included photo stops which I personally found useful as I had a full frame DSLR. Night stay at Bluepeaks lodge was comfortable. The second day tour to Milfordsound was memorable. Overall, I had a great tour since everything was meticulously planned and included. At the end of my tour, I felt that New Zealand was a little heaven on earth, though I do not believe in heaven stories! I regretted the short time I had for visiting the truly amazing country. I would like return soon for a long holiday. My thanks to everyone who played a role in making the tour possible. Special thanks to Nichole White.
This was a fabulous trip. The accommodations were top notch and the food delicious. Every small detail of each destination was completely covered. The bus driver was amazing! Since he grew up on the South Island he knew and shared a lot of the Island’s history. We really enjoyed out tour and will recommend it to anyone heading to New Zealand. We feel we got a great value for the price
Kasmira, the 19-day bus trip that was booked with your company was just great. The North Island venues were very interesting and a lot of fun. Transit to the South Island was also very interesting and entertaining. It was just like being home with the Canadian Rocky's, the Foot Hills outside of Calgary and the rolling wine country similar to our vast wheat fields of Alberta, Saskatchewan and Manitoba. So all and all you did provide the service on the extra tours in Auckland which were enjoyed as well. So a job well done and I will recommend your company should any of my friends decide to come to New Zealand for a tour of your interesting islands. Cheers for now.
Holiday was amazing apart from the first day when I was taken to the wrong hotel in Auckland. My itinerary & app had the Cordis hotel, but AAT Kings had changed hotels. After getting to the hotel in the rain the rest of the holiday was amazing. Great tour, beautiful country.
We had such a wonderful trip to New Zealand. The highlights were numerous. Our favourites: Staying that close to Mt. Cook and having the view of a lifetime. The only complaint is we would have loved to stay two nights. The second highlight was Doubtful Sound. We loved seeing the blue penguins on our optional tour and Jim enjoyed his flight over the glaciers. Another “best time ever“ was going on our personal catamaran trip. Our driver and tour guide David did a great job of taking care of us. He is a very safe and good driver and would recommend him to all. If I were to recommend changes I would get rid of the wildlife cruise in Dunedin. We didn’t see much. Also, we had some long days of driving but not sure what you can do. Overall we loved our trip and would recommend it, and David.
I am now back home in Scotland after a wonderful trip to Australia and New Zealand. I am pleased to write and let you know that I was very impressed with the Bay of Islands tour you prepared for me when I was in New Zealand. The instructions and description you gave were very thorough and helpful and the tour went like clockwork. Thank you for organising it and I certainly will recommend it to friends.
Arrangements were good, those transfers between airport and hotels covered. Great Sights buses are okay. Bus drivers gave information. It can be 1 person for this kind of itinerary. Unlike the tour in Iceland, New Zealand offers better options. I will recommend this to friends and clients as a travel agent in Hong Kong We missed the cruise in Milford Sound due to strong wind and heavy rain though
Hi Shelley, Thank you so much for the arrangement for the trip, I had a really great time during the trip. Just a suggestion on Tekapo: the glamping tent area is actually quite a distance from the bus stop, it would be good to still arrange transport in the future; it is a good walk without luggage, if with luggage, it's pretty exhausting. But overall, it's great, thank you so much.
This was one of my best trips. All credit goes to Skye for coming up with itinerary and the suggestions. I was travelling solo and needed customizations to fit my preferences. I did not have enough time to plan and do all the bookings. I only told my requirement to Skye just once and she came up with the best itinerary I could have thought of. Everything went as planned and without a single glitch. I enjoyed every moment of my trip! I would highly recommend New Zealand coach tours! Thanks for all the help and one of the best experiences.
From the 1st experience of communicating with Katie until the end of the trip, I can only say one word...Awesome! The customer experience that she gave is commendable and the trip was one of my best, if not THE best holiday trip ever. Will definitely be back for the 3rd time. Thank you so much for arranging for us.
Our trip AAT Kings 9 day Southern Spotlight was exceptional, It was well organised and Mark the driver and Aaron the tour guide made the trip most enjoyable. Many thanks to Kaz at New Zealand Coach Tours for organising this trip for us.
Hi Laura! We were really pleased with how the tour was organized. All activities and visits in the program were carried out and the tour and scenery were simply amazing. We were pleased with fact that luggage was transported to and from hotel by ATTKings/hotel staff. We thought the prices of the optional tours were a bit expensive but I suppose that fits in the general cost of living of the country. Maybe being informed beforehand of the approximate cost of the tours involved would be appreciated. Nathan the tour leader and Stew the driver were great as well. Last of all Laura, thank you as well for being prompt and efficient in always replying to my queries. It was truly a pleasure travelling with AATKings and will definitely recommend you with friends.
We both had a great time on the tour. Our bus driver Geoff and guide Nick were amazing in the South Island... Geoff was hilarious. The hotels were all good... although breakfast at all wee very redundant.. it was like eating at the same hotel every morning. The sights in the South Island were spectacular. The meal at the Col el’s house in Queenstown really stood out. Wine hour discounts at night were much appreciated as was the unlimited WiFi except in Dunedin where it was a limited offer. The north island was great also although in a very different way... we really missed the natural splendour. We met some great people who we will keep in contact with. The last night in Auckland with the people leaving there was very nice. We had booked the extra night thru New Zealand Tours as we were heading to a cruise on Dec 2. Our only issue there was that our room keys stopped working for the second day so we had to renew and they wanted to charge us for breakfast on Dec 1st which was to be an included breakfast... it took a while but was finally removed from our charges before we left on the 2nd. All in all a great time.
Our trip was awesome & I can't thank you & your company enough! Katie, you, & everyone involved from the moment I called were so knowledgeable, friendly, flexible & made the whole process of planning a dream trip to NZ extremely easy- THANK YOU. I've been posting all my pics on FB & highly promoting you for all the friends who want to go there… I'm actually a Corporate travel agent myself (biz travel only) so it was GREAT to have someone else put everything together for me and take out all of the stress! That APP was amazing, SO useful & I know we didn't even use it to full potential but it made all the difference on the trip too👍👍👍 Cheers & thanks again!
Both my husband & I have absolutely enjoyed our 10-Day South Island travel with Grand Pacific Tours! Many thanks to Kasmira for the very efficient and friendly way she has handled our booking :-) I have previously done a tour of the North Island also with the Grand Pacific Tours, was very happy with the tour and it was for this reason why we went with Grand Pacific Tours when we wanted to see NZ South Island. We were not disappointed at all! Though we had some long hours of road travel, witnessing all the majestic scenery really made us in awe of the beauty of the NZ South Island, spectacular indeed! We would definitely recommend a trip to New Zealand to relatives and friends, and advise them to book their trip with New Zealand Coach Tours :-)
Most memorable trip ever! The combination of many things made this so. It started with the tour driver, David, who was fabulous! He took us to so many places that were not even on the itinerary and that was such a bonus. Our coach and accommodations were superlative. The group we travelled with were such a good time and the initial meeting of all in Christchurch for dinner helped seal the group as a real family. Such a good time! Things we would change is possible - we had a dinner in Christchurch twice. We would change the menu the second day. Also, please inform guests they will receive a pack back with a water bottle. Initial packing from home would change what we brought. Many thanks for such an outstanding trip. We have travelled many places but this one was Golden and we would do it again in an instance!
We had a wonderful time in the South Island but the coach tour was not what we expected. We assumed the tour was going to be specifically designed for the people on that coach trip and not a hop on hop off trip where a lot of time was wasted picking up and dropping off other passengers who were on their own coach tour. Thirteen hours on a large comfortable coach, driving along tight, bendy roads was not our idea of fun. The drivers were amazing and I’m glad I didn’t take on the task myself. The hotels were in good locations, clean and good value. That will be our first and last “ coach tour”. Thank You for putting the trip together. It was a good value for the money and we did get to see what we wanted. Thanks, Mitch
Thank you so much for such a well-planned week in New Zealand. We loved it!
Wonderful trip. Wonderful country. Well organised with great hotels and meals provided. Enjoyed the company of people on the tour. Driver and tour host were professional and friendly. Not having to deal with own suitcases was wonderful. We went through the Hawkes Bay wine region but did not have a wine tasting event - shame.
I would like to thank Nisse so very much for her helpfulness, attentiveness and efficiency. Nisse was always available to answer any questions and responded promptly. The experience exceeded my expectations, and all of the Grand Pacific staff were amazing. I wouldn't hesitate to recommend New Zealand Coach Tours and Grand Pacific Tours. Thank you.
The bottom line is I had a great time in New Zealand. Sissy has done her best. Understand it was a quick plan. A few surprises and hiccups as I was asked to pay more for the hotels when I had already booked my flights. The tour was nearly perfect if I had seen the Milford sound on the day. Unfortunately, the wrong time is given on my timetable for Milford sound tour and despite reconfirming with the booking number and mentioning that I was there. I missed out on the tour. I think Milford sound was the best part of the tour, would have had the best time if I'd seen Milford sound. GreatSights tour from Christchurch to Queenstown was good. Stuart’s live commentary was very interesting..five stars to him. Overall, I enjoyed my time. better communication can make a difference.
We started our 9 day Southern Spotlight tour on the 3rd November, we were anticipating that it would be good, but boy were we wrong it was marvellous, fantastic, out of this world....... I could go on! The weather gods looked kindly at us for the most part of our journey, the scenery was beautiful, majestic and awe-inspiring in turn, but it was the people who looked after us and our fellow travellers, Hope our tour director and Ricky our driver, that made our journey so enjoyable and enabled a group of strangers to join the AAT Kings whanau. The behind scenes organisation was brilliant, everything just appeared to happen with ease. I can’t pick one thing as the best, Milford Sound as always was fantastic and we definitely had all weathers in one day apart from snow! Mount Cook could be clearly seen without any mist, the west coast in the rain was so dramatic! So to say yes, we enjoyed our trip seems mundane, it was brilliant, and a big thank you to all involved from the 5of us.
Grand Pacific Tours was an excellent match for our needs. A few suggestions for the company is to have WiFi on their coach. I also think the coach should provide the cost of water within the tour. I would also ask the coach driver to speak a little slower since it was sometimes difficult to understand the driver. However, the driver was superb. He was helpful and accommodating. The tour guide representing Grand Pacific was a gem. We couldn't have had a better guide on the trip. He always was so interested in attending to everyone's needs. There were a few hotels on the trip that didn't rise to our standards and we noted them on the evaluation form that Grand Pacific had provided. All in all, with Rommy Fisher's guidance, we couldn't have had a better holiday!
A well-organized tour is only possible with folks like Katie and teams who put things together with thought dedication and professionalism. Every aspect of the trip was exactly what I expected it to be, made sweeter by the congeniality of the guide and coach captain. John & Gordon are assets to the industry. Thanks for making my visit so memorable.
I had an absolutely amazing time in NZ thanks to Chelsea who organized everything so well for me. I will surely recommend her to whoever will ask me for advise about an NZ travel.
Christina, I found you very helpful in arranging my trip to New Zealand and my wife and I enjoyed our visit to your country. If I plan a visit to Australia in the future, I will be in touch with you. In the meantime have a good career in your line of work and take care.
We were very impressed with the content of the tour. The accommodation was very satisfactory and the coach very comfortable. Our tour director was amazing with her knowledge. Her presentation and personality were fantastic. Both coach drivers were excellent with their knowledge and especially their driving abilities,[Len Ready in North Island, and Paul in South.] We would have no hesitation in recommending Travelmarvel Tours to anyone.
We had a wonderful holiday and were very impressed with Grand Pacific and New Zealand Coach tours and will gladly recommend to our friends. Well done all!!!!!
Hi Nicole The title of the trip says it all, New Zealand's South Island is indeed spectacular. We enjoyed our tour very much, the scenery was beautiful and the people we met were wonderful. We took many pictures and made many memories. Our thanks to you Nicole for your patience in answering our many questions about the trip and then arranging for additional night stays at both ends of the tour. It was a pleasure dealing with you.
We had a great trip and enjoyed seeing beautiful New Zealand immensely. Everything was so well organized we just relaxed and enjoyed the sightseeing and tours.
The trip was very well organized by Nicole. All hotel accommodations and tours went on smoothly. Complimentary taxi service was provided when needed Nicole used to respond quickly to any query. Te Anau hotel ppl were not updated with our payment but they corrected it. Will recommend to friends.
Kia Ora...We had the most incredible time in New Zealand. Our tour included both islands. Isobel, our tour director, went above and beyond to make our trip memorable. Monica, our bus driver was awesome! We were fortunate to have 14 days of perfect weather. The hotels, excursions, and meals were all well planned out. I highly recommend New Zealand Coach Tours. They handled all of my questions and concerns before the trip. ATT Kings offered many tours. The 15-day Splendor was perfect for us! Thanks to all that helped make our vacation a stress free and memorable one! New Zealand is a spectacular country! Certainly a bucket list destination!
Thank you Chelsea for taking such good care of us while we were visiting your beautiful country. Unfortunately, we were not able to see Mt. Cook, but that was not your fault. We appreciated everything you have done for us. Thank you again.
The tour itself was well organised and Nathan, the tour director did a good job overall. However, the seat rotation did not work very well in our estimation. On the whole, my wife and I both enjoyed New Zealand and hope AAT Takes note of these comments and improve their services in the future. We are both pleased with Christina's efforts in arranging everything.
Great tour and Kaz was exceptionally responsive to all our questions -deserves a raise!
We loved our tour of the South Island! The guide and bus driver were great and very knowledgeable. The scenery was amazing. We even had good views of Mt. Cook. The weather was good until the last 2 days when it rained nonstop. We missed some experiences due to weather, but overall we quite enjoyed the trip.
NZ's wonderful! We enjoyed our trip and joining this tour was a great choice made. Chelsea did a superb job in arranging the itinerary from our list of to-dos. Always surprised at how prompt we get replies for our enquiries; even after the trip. Several of our requests are well met. We will definitely go back to NZ and recommend this tour to our friends.
New Zealand has been on our list of "must sees" for years. When the time finally came that we and our friends could get away for a length of time, we really had no idea how to proceed. Should we plan it ourselves, look for tours, ask friends?? Thankfully, one of our party saw an article about New Zealand Tours, and we contacted Abby Alexander. She asked us to provide her with a list of our "must do's" in NZ. She questioned our interest in driving ourselves or being able to sit back and watch the beauty of NZ. When we agreed that no one wanted to drive on the "wrong" side, and we wanted the freedom to watch and see as we traveled, then Abby took our "want" list and matched it to the best available tour. We think of New Zealand Coach Tours as a "broker" service, and we couldn't be happier that Abby matched us with the Kirra Planinum 18-day NZ Grandeur trip. It was a phenomenal trip, with a mix of scheduled "must sees" and free time that we could choose to fill with suggested activities or not. Looking back, except for the fact that Mt Cook would not show itself in our time near it, we saw everything we hoped to see and more. Our Kirra guide and bus driver, David McNamara, was superb. We had wondered if it was necessary to have the functions of driving and guiding split into two people, but, with the small group experience, it was not necessary. David's wealth of knowledge of his wonderful country and his incredible driving skills on those winding, narrow roads was enough for everyone. Our group bonded, and we had a fun, informative, pampered trip. The bus Kirra provided was new and huge and very roomy and the hotels were all of top quality. Clearly the company valued us as clients and made sure our experiences were more than average. We would recommend the matching job your company did, but also highly recommend Kirra's Platinum trip, as value added.
We had a delightful time on the Grand Pacific tour. Every day presented new opportunities to discover and experience. Our drivers and our guide were first-rate, ever conscious of our needs and worked tirelessly to make our experience special. We bonded with our fellow passengers and were sad to see them part from us. I would have no qualms about recommending this tour to anyone who wants to taste New Zealand for themselves.
New Zealand Coach Tours made our holiday to this beautiful country absolutely perfect. We chose the Thrifty Tours, Majestic Tour and it included all the highlights we wanted to see. As others have said, all of the arrangements went off without a hitch, including all the tours, pickups and our flight to Christchurch. What we really liked was the fact that these tours are customizable. You can add or delete places from their packages, change hotels, etc. It also means you are not on a bus with the same people each day. You do what you want to do, not what a rigid tour company dictates. Although some of the days were long on the buses, we felt we saw so much more of New Zealand this way than if we had flown or taken a cruise to the different cities. And it sure beats driving yourself. We could relax and see the wonderful sights along the way in very comfortable coaches. The buses make many rest and meal stops along the way, and the commentary from all of the drivers was great. New Zealand Coach Tours was excellent to make arrangements with. Communication was exceptional. They gave you very personal attention and worked hard to give you the best possible options. We were very impressed with their professionalism and their prices are very reasonable. Special thanks to Narissa for putting the initial arrangements together and to Christina for following up on all of the details right up to our departure making sure we had all the information we needed to have an amazing holiday. We highly recommend you book your New Zealand adventure with them!
A wonderful holiday! Everything slotted into place. All bookings were made as expected, all accommodation was perfect, all buses picked us up and dropped us off at the right places. Even the bus drivers were full of valuable information, and appeared to enioy the trip as much as their passengers! I would highly recommend this Tour Company for your New Zealand holiday.
Nicole who took over from Abby has been great in helping us plan for a holiday that fit our lifestyle and preference. We managed to fit in cycling, hiking and sightseeing into our 10-day itinerary. We enjoyed ourselves tremendously. Coming back to NZ is a must. If any, perhaps for improvement, I would like to provide feedback on: 1. The BBQ lunch at Walter Peak on Day 5 after our cycling could be better managed. The buffet was not served on time. We had to rush through lunch amidst the large crowd that was impatient (understandably) and we did not quite enjoy it as we needed to get to the boat to take us back to Queenstown as per schedule. We felt we didn't get our money's worth for the BBQ lunch. The fact that we are vegetarian also made it worse. There wasn't any BBQ seafood served, which if there were, there would be something that we could enjoy. Also breakfast times at some of the accommodation places were open rather late. On days where we had to catch our tour early (7ish), we had to forego breakfast. Perhaps, breakfast pack on the go can be arranged in the future for those who can't make it to the breakfast time due to an early tour bus/train schedule. We liked the arrangement at Aspen Court in Franz Josef where continental breakfast platter was sent the day before to our room. Hence we could have our breakfast at anytime that is convenient for us.
Grand Pacific's 19 Day Ultimate Rail, Cruise and Coach Experience was a really terrific tour of new Zealand's North and South Islands. Kaz Banks gets a high commendation from me for the wonderful job she did in handling our booking, keeping her eye on the ball and making sure we were kept informed on every detail of planning and itinerary. The tour itself was of extremely good quality. Every aspect of itinerary, organization. group management, accommodation and food was attended to with the needs of the customer as priority one.The beautiful coach so impeccably driven and cared for by Roger deserves a special mention Indeed, this tour rates very close to the top of the list of all the tours my wife and I have undertaken over the past thirty or so years. Thank you to all involved for ensuring that our travel experience was of such excellent quality.
Thank you so much to Skye for setting up our awesome 5 day vacation to the North Island! We had an amazing time and loved visiting your country. All of our accommodations went very smoothly and were lovely places to stay in. Our rides and tours were prompt and always on time. The people were all wonderful too!! I would highly recommend using Skye and her team for your upcoming New Zealand vacation.
Thank you very much for arranging our tour. Every thing ran smoothly from our first contact with you to the transfer to the airport in Auckland. We would have no hesitation in recommending both your company, especially yourself, and Grand Pacific. A lovely country and a very memorable holiday. Special recognition to Dennis the Tour Guide and Peter and Lyndsey the Tour Captains. Thank you again and best wishes to all involved.
Absolutely amazing . Best tour ever .
Our trip went smoothly apart from an unexpected illness from John on the night of the banquet on the ship. Several people, including our "fearless leader" Chrissie, helped his recovery, She was a tower of strength throughout the whole of our holiday. Our witty driver Ricky was full of information as we travelled as well as helping at stopping places The only criticism that we got very weary of the many short trips when we had to pack and unpack our belongings at the stops we made. The food was great, the bus was great and the countryside was wonderful.
Thoroughly enjoyed the Tour - it was everything I had hoped for. I think we were lucky having only 24 on the tour as everyone mixed together. Raewyn, Andrew & Kevin were excellent, helpful & informative - altogether a very enjoyable holiday, Jenny
Kia Ora! Gaetan and I were very happy with our wonderful trip to New Zealand, even though mother nature was not on our side. Our photos will have nothing to do with New Zealand publicity, but, we have seen its magnificence and travelled over 6200 km on both islands, which was more than expected. I was more than satisfied with Nichole White’s help in planning this trip, she was keen to answer all my queries and did so efficiently and promptly. She made this trip worriless. We enjoyed every hotel stay except in Omarama which was very basic but I think it was the better option in the area. For us, the highlights of the trip were the Canterbury plains, Dunedin, Queenstown, Milford Sound and Fiordland for the South Island. We did not get to see Mount Cook or Fox Glacier because of cloudy weather and rain. For the North Island, I would say Rotorua, Lake Taupo, Auckland and definitely Paihia and Russell. The weather was sunny and warm. Every place had its own particularity and we appreciated that very much. This tour was very well organized by Grand Pacific Tours. Everything was on schedule and we never had to wait for our hotel keys, they were ready upon arrival, which was great. We had no surprises with anything on our tour, everyone did what was expected of them excellently, that is our coach captain and our tour guide. We knew what to do and what was expected at any time during the day. If you want a trip with great quality and no worries, I would strongly recommend Grand Pacific Tours and would also suggest you contact Nichole White for your planning, you won’t be disappointed. Thanks again for all your help. Grand Pacific, we felt we had a good quality/price ratio for this tour. Thanks.
Calder and I loved every minute of our tour. You had preplanned it with us perfect to the last. Return flights were very early but it worked well and we were able to return home in the hippy shuttle bus. Jo and Alex did a wonderful job taking us around the magnificent South Island. They are great people and the best I am sure at their jobs, hotels food bus company all good and worked well to make everything go smoothly. The train and boat experiences added variety and interest to the scenery that speaks for itself. Nice breaks and free time to explore and time for extra activities if needed In all a must-do tour. Thanks for everything.
Kia Ora! Mike and I were very happy with our trip to New Zealand. I was more than thankful to receive help from Servanne for our tour of New Zealand which was my dream. We enjoyed every hotel stay. We cannot think of a favorite place because we love them all. My husband would like to have stayed overnight at Mount Cook and I kind of agree with him versus Te Anau just because the Mount Cook area seemed to have more for us to do but that’s us personally. If you had a 0 to 10 rating, it would be 25. Servanne was more than helpful with any questions I had any time I emailed her ask. She sent us reminders and items for us to prepare perfectly for our trip. We lacked nothing, we had no surprises with anything on our tour, everybody was in place when they needed to be and we knew what we needed to do every second before, during, and after our tour. We would do a tour with Grand Pacific again and we are certainly going to recommend them to our friends. Thank you
This was a great trip, very well organized. We had a really wonderful guide in Hope Horsley who really does NZ proud. Met some lovely people being the only Kiwi on the bus I was asked lots of questions about NZ. Really tested my knowledge of my country.
Fabulous tour. Had a great group of Aussie and Kiwi people. Coach Captains and Tour Guide were fantastic. Best Tour we've ever been on.
Very nice tour, well organized, delicous food and helpful guide and driver. Thumb on!
The South Island tour organised for us was amazing. We had great accommodation, excellent transfers and pick-ups. We were made to feel very special all the time and everyone was very friendly. Nichole White was extremely helpful, professional and friendly every time I contacted her and answered my many questions with friendly patience. Thank you Nichole and thank you New Zealand Coach Tours for a wonderful and memorable tour of NZ's South Island. We highly recommend your tour company to anyone considering a similar tour to ours.
Thank you for arranging the holiday. Communication over such a long distance was made very easy by your courtesy and efficiency. Our queries were dealt with quickly and your help was of great value. The trip itself was a wonderful experience, enhanced by our brilliant guide and our driver. They couldn't do enough to assist us. The itinerary was well chosen and the hotels, food and service highly commendable. All in all an enjoyable and very pleasant experience which I would recommend to anyone. Thank you again for your excellent co-operation and service.
We were absolutely delighted to catch up with you to let you know in person what an amazing job you have did planning our once in a lifetime trip!!! We are sat on the wharf in Queenstown sipping wine and marvelling at our surroundings. Hotel is amazing. Thank you so very very much , you have made this trip really special and stress-free.
The trip around the Southern Island of New Zealand was amazing. We both fell in love with the country and definitely want to come back using this company. The accommodations were amazing, some with amazing views as well. This trip was one for the books. Thank you!
We’ve just completed a wonderful tour of your grand country organized by the folks at New Zealand Coach Tours. Thanks for their detailed planning, their fine followup and their helpfulness when needed.
Thanks for flawless organisation of the tour. It was very easy and efficient. I enjoyed every element of the tour, personally the only thing I wish had tweaked is to have an additional night in Franz Josef as its a great location and the time there felt a little rushed. Accommodation was great particularly Blue Peaks Lodge. Thanks
We had a great time in NZ. The AAT Kings 14 Day New Zealand Marvel is a great value tour — impossible to pack in any more sights within the time frame! Our tour guide Gina and driver Mark were dedicated professionals and good people they did their best to ensure our large group had all the adventures they could handle — including the optional tours available. Probably no country in the world the size of New Zealand packs in such a great variety of scenery and opportunities for adventure.
It was a well organized and hassle free tour. Thank you very much. Will definitely recommend and book again with you.
The only way I can describe my experience on this tour is to say it was one of the best ever tours I've taken. I've long hoped to visit New Zealand, and had it not been that I was searching for a company to use to book 2 clients on a South Island tour, I wouldn't have been in touch with Kaz, and with her encouragement, I signed on for a single-share, for the 19-day Showcase tour. For the most part, there is very little I can comment negatively about. Grand Pacific Tours personnel presented a fabulous product. The Coach Captains and Tour Guide were the star performers. I would highly recommend this tour to any first timer visiting New Zealand.
Enjoyable! Our driver Ross was very knowledgeable and the bus was comfortable.
Oorganisation by you - excellent. The driver and guide - excellent. The hotel accommodation - excellent. The NZ south island country - excellent. THANK YOU. THANK YOU. THANK YOU.
My AAT Kings 14 Day New Zealand Vista was a wonderful trip - NZ is a natural beauty! The tour guide and coach driver provided excellent customer service and their knowledge of NZ was wonderful. Accommodation and meals were very good. This is why I travel with AAT Kings!
The tour was great. The natural beauty was amazing. The coach was extremely comfortable. The driver/guide was professional and very knowledgeable. Dinners ended late and we had to go to bed right after it because of early mornings. Hotels, for the most part, were excellent. Some had a small heating unit that didn't heat both the room and the bathroom. Breakfasts and dinners were excellent, but we were in a dairy producing country and there was no non-fat or low-fat yoghurt, which would have been nice. Overall, it was a very enjoyable trip.
Our tour was amazing Nichole was so helpful a great asset to your company. My sister & I would like to thank all those who made our trip such a wonderful experience.
Keith and I would like to thank you for organising our holiday it was amazing and everything was so well organised thank you, Kathleen!
We had a fantastic time while we were there. We were well looked after from the moment we arrived at Auckland airport. All the facilities we visited were fantastic and we would encourage everyone to spend some time with our neighbours across the ditch. I love the Maori culture, they made us feel like we were at home, we felt like family. In fact, I had the honour to be selected chief on our visit to the Miai Tai village, it was a tremendous privilege.
This was a very good trip, well planned and faultlessly delivered. Good value for money. I would specially commend our guide, Hope Horsley, and our driver, Mark, whose cared for us and knowledgeable commentaries considerably enhanced our pleasure.
From the first time I met Rommy during the quoting process I knew she was the right one to arrange my birthday tour of South Island New Zealand and get this right for us. Everything was arranged to perfection with her help, and arranging travel insurance which was all stress-free. Our once in a lifetime coach tour of our beautiful South Island went without one hitch. Thank you. We will always be eternally grateful for your consideration of our needs and comfort. I will be recommending New Zealand Coach Tours for sure.
Great job by Shelley Ryder in booking our tour and responding to our special requests. We loved the tour and would book with AAT Kings again if we ever get back to Australia or New Zealand.
Servanne was very patient answering all my queries. Thanks for everything!
Had a great time. Things were very well organized and we didn't have to worry about all the details. Beautiful scenery and beautiful animals. Vickie was extremely helpful and thorough on everything. Loved walking on a glacier!
My trip was 100% amazing! Every single transition pick-up was perfectly on time, the bus driver/tour guides were very well informed. Stuart on the trip from Christchurch to Queenstown was especially outstanding! At the end of each day I was exhausted by joy! Thank-you for making my trip so wonderful! ❤️ Meg Kuhner
From start to finish our 9-day tour of the South Island measured up to expectation. It became clear early on that we had made the right choice to use the coach tour as opposed to our original idea to self-drive. It gave us the freedom to sit back, relax and drink in the spectacular scenery, with plenty of photos stops allowing us to have a hard' copy catalogue of the many landmark sights along our route. The accommodation and facilities were in all cases good or very good and the staff we encountered were all very friendly and helpful. The same can be said for the coach drivers who were also careful and competent in their negotiating the varied terrain and conditions whilst informative and entertaining in their commentaries. We were fortunate enough to have some lovely weather and just wish our tour had been longer. We would definitely recommend your services to anyone considering a similar trip and we thank you for the time and effort you put into all the arrangements and helping to make our tour a success.
Great trip! I would certainly recommend this! Apart from some minutes of uncertainty when we got dropped off at Matamata with minimal instructions as to pick up for the next location, everything was well-planned and organized. If you want to be able to do as much as you can in 5 days for the North part of New Zealand, this would be an excellent itinerary. In addition, Katie has been very responsive and helpful. When we were at a loss in Matamata and there were no phone call responses, she responded to my email immediately and informed us regarding our pick up. We would be very interested in planning another tour with this company through Katie in the future! Thanks for a wonderful time!
A big thankyou to yourself, as the trip went like clockwork it was very well organised with the bookings, and the itinerary was very detailed and self explanatory which made the trip easy and simple to follow for first time travellers to NZ.
A special mention to all the bus drivers who gave us a safe on time journeys, with well-informed commentary of NZ.
Staff on the Tranz Alpine Railway, went to extra efforts to make sure we had our check in luggage ready for departure to catch our flight to Melb /AUS the same day/evening.
We will not hesitate to do another trip with NZ Coach Tours, or recommend them to other.
Thankyou for a great trip of South island New Zealand.
Kia Ora Shelley, Thank you so much for your help when we called you to plan our first trip to New Zealand. You were so helpful and knowledgeable with recommendations about ‘must see’ experiences during our visit. New Zealand is the most breathtakingly beautiful country we have ever visited. The trip was fantastic, well organised and whilst there were so many highlights – the stand out for us was Mount Cook. The recommended coach drivers were informative, the accommodation and breakfasts were very good and everyone was kind, friendly and extra helpful. When a problem arose New Zealand Coach Tours staff sorted the problem efficiently so we could continue with our trip. We would recommend Shelley if you’re planning a trip to New Zealand, we’re glad we contacted Shelley – we can’t thank you enough for a very memorable experience.
All arrangements and preparations were on time and according to our expectations. No major issues, it was easy to follow your instructions. We had a wonderful time in NZ and definitely would come back. Bus and taxi drivers were very friendly and helpful, accommodation was awesome, the only thing would be to spend more time on the glacier. The rest was perfect, thank you.
I had a fantastic time with all the activities I booked! :) Chelsea was extremely helpful and patient to answer all my queries and suggest activities based on the things I liked and the fully-packed itinerary I wished for. All chosen companies in New Zealand were really good (e.g Great Sights, Real Journeys), always on time and with friendly drivers. I thought it was expensive but to be honest everyting was worth it. If you are a planner like me and you want to have everything paid and booked in advance to travel free, I totally recommend this. You may lose some flexibility to choose activities depending on weather for example, but to me it´s great to have everything booked since activites start really early and it´s better to think about those in advance! Greatsights is great in the sense that it has options, so you are not forced to do the same exact thing as everybody else in the bus, I thought that was very good to customize what you wanted. You can also just go there and find your tours but to me it was really nice to have an insider giving me feedback depending on my comments to finally choose what was best for me, I do recommend it as I said if you are a travel planner like me! :)
An amazing holiday organised by Lisa Riddington. I will definitely recommend her to anyone who is wanting a fabulous holiday in New Zealand. The organisation and accommodation was outstanding.
We were very pleased with every aspect of our tour, from Kasmira's helpfulness in making the arrangements to how smoothly everything went on the tour. There were many different pieces that all had to fit together, and we were amazed that each of our shuttles arrived perfectly on time and our names were on each list! It was a great way to experience the beauty, history, and diversity of New Zealand.
Following the cancellation of our first tour, we were a bit apprehensive about what you had in store for us, but I have to tell you that we had a wonderful tour and were amazed at how you managed to coordinate everything. We didn't have one hiccup along the way and all the drivers/tour guides were spot on time every time as well as being very informative and accommodating. The accommodation was excellent everywhere we stayed although I must say that the Ibis really needs to get with the times, I mean nobody charges for wi-fi anymore. Once again Louise, thanks so much for making our South Island Tour a most memorable one and we would have no hesitation in recommending your services.
I was very pleased with the tour that you put together for me and thank you for the work you did in arranging it. All of the drivers and guides were very personable and knowledgeable, sharing interesting information about New Zealand, its' history, culture and sights. I thought that the tours you included were excellent and so varied: I thoroughly enjoyed them all. New Zealand and its' people were wonderful! I would definitely recommend your tour company to others. Thank you
We had a great time in Rotorua & Taupo. Everything went well as planned. Thank you for the memorial experience.
I just want to say a big thank you for planning and coordinating my recent trip to New Zealand. You were very responsive and accommodating to all my queries and requests. I really appreciated that. I was also very impressed with how well coordinated everything was and that there were no hiccups.
I thoroughly enjoyed my time in New Zealand. It’s an amazingly beautiful country and the memories of my time there will be long lasting.
Thanks again to you and your team for taking away the headache of the planning and arranging of activities. It allowed me to truly spend the time absorbing the beauty of the country without having to worry about the mundane details😊
I must say a special thanks to all of the drivers who greeted me so warmly and picked me up on time on every leg of the journey. The hotels were also well chosen and met my expectations.
I would highly recommend your company to my friends and family and encourage them to make New Zealand a ‘must visit’ country.
One word comes to mind to describe my New Zealand trip- Fabulous!!!
I liked the tour, especially the accuracy of the schedules, including pick up and return timings. A great experience. Thank you.
I would like to say that it was a wonderful trip that my daughter and I experienced. We were picked up and saw off on time. I just regret that my time is limited so that I missed some attractions. Thanks for designing a Coach Tour which very much matched us! Hope that I someday can return to your country once more.
We have just had the most wonderful holiday, due mainly to your great organisation of our tour. From day one everything was made easy for us, organising the insurance, requests for walk-in showers, transfers from the airport. This was our first coach trip and we will be doing more of them. Also a big thank you to Tanya our tour guide what can I say she was amazing, Ricky our driver I felt very safe with him behind the wheel. We have already told our friends and family it’s the only way to see the South Island.
I would like to say a big THANK YOU to you for the recent trip you organised for me. I arrived home safely and well last night. The trip was very exciting and went off without a hitch. I would like to recommend 2 hotels whose accommodation was really exceptional. The Waldorf Stadium in Auckland and The Bolton Hotel in Wellington. These two were large apartments, very well equipped with every amenity. Thanks for all your help. I will certainly recommend you to any of my friends.
Our Kirra tour was excellent. I was apprehensive about arriving in Wellington at midnight, but our driver was waiting to take us to the hotel. We met Paul, our Kirra driver/guide, the following afternoon. We were surprised that our tour group had 5 people on a 35-passenger bus, but the other couple from Australia were great travelling companions. Paul was excellent and provided us with a lot of information about living in New Zealand. The itinerary was well planned and the hotels were very good, especially the Puka Park resort. It was unusual to have a tour where dinner was included every day. I also appreciated the fact that you alerted us of the new requirement to obtain a NZ tourist visa. Your link to the appropriate website made this a simple process. We heard on TV while we were in NZ that many tourists paid excessive fees because they did not use the official website. We're happy to see that American Airlines will be starting service from LAX to Christchurch. Perhaps we will plan a trip with you to the South Island in the future.
The tour was really good and it met my purpose of exploring the southern island within 7 days.
All went well. Having been on the tour am not sure that the Copthorne was as conveniently located as it could have been. We were unlucky with the boat cruise - so much so that it was a significant negative on the trip. All in all would recommend the trip to others.
The tour was very good! Accommodation was good loved the hotel in Napier. Loved our tour guide and driver. and the Transfers were good.
Our visit to New Zealand (NZ) certainly left a very deep impression on us. NZ, particularly the South Island was picturesque beyond belief, with beautiful lakes, mountains and lush greenery practically everywhere. Coming from a city, this was truly a refreshing change. Our pleasant, fuss-free tour of the South Island would not have been possible if not for Sarah Baumanis of New Zealand Coach Tours. She was super prompt in replying to our email queries as well as extremely helpful in helping me and my wife customise a tour that helped us see as much as possible of the beautiful South Island during the brief one week we spent there. The tours were very well organised and the driver's/guides extremely informative in pointing out to us and explaining how some of the amazing landscape we were passing through was formed. Would definitely recommend booking a tour with New Zealand Coach Tours if you wish to experience the beauty and fun stuff that New Zealand has to offer but in a fuss-free way.
The bus rides offered beautiful views and scenery! The second bus driver was engaging and entertaining. The hotel in Franz Josef was very nice and accommodating.
Jane was truly amazing in helping us plan our honeymoon. We loved that there were no issues in modifying the itinerary. Once we got there, everything was perfect. Pick ups were on time and accommodations were just as described. Would absolutely recommend Jane to anyone planning a trip to NZ!
The Grand Pacific 19 Day NZ Showcase was exactly what we wanted to tour NZ because: it was long enough to get to most of the country it was geared toward really learning about the country the pace was appropriate with a few double nights at the same hotel the food was varied and quite good; there were enough opportunities to eat on our own all the tourist highlights were visited the GP guides and drivers were accomodating, friendly, and authentic. An extra kudo goes to our South Island driver whose name escapes me now who got us off the west coast JUST before the washout of the Waiho River bridge March 25th and thus enabled us to complete the itineraries AND not lose three days stranded there. Your office handled all of the paperwork efficiently, thoroughly, and was available to be phoned any time I needed you. I also appreciate Britt's replacement dealing with additional charges that Air NZ wanted to charge us for changing flights when THEY had changed the flight times which required us to change plans. And she also secured a late check out on the last day in Blenheim before flying to Auckland to return home. Thank you for a wonderful 50th wedding anniversary holiday. Diann Eiserloh
Beautiful country and I would revisit. Thanks to Shelley, all the details of the trip were well organized and this made for smooth, fun travel.
I can’t say enough good things about the tour that Rommy booked for us. At every stage of the trip we were met or the transfer was waiting right on time. Accommodations were great and the coaches very comfortable. The drivers were informative and extremely pleasant. I would highly recommend using Rommy to anyone thinking of taking a tour. As a bonus we had perfect weather the whole week. Thank you for making our once in a lifetime journey so stress free.
The trip was great. For us, on the first tour day, there were too many events and it was a bit much, we preferred the days with two activities instead of four. The rooms are good, overall a good trip. Wellington accommodation, The Bolton was the best we had ever seen and the food and staff were fantastic, highly recommend it. We look forward to the South Island experience in two years time. Thank you !
We toured the North Island, wow, what a fabulous area. We thoroughly enjoyed ourselves. We met some great people. I would like to give a big thank you to Grand Pacific Tours for looking after us so well.
What a wonderful trip, in my life I have traveled to 33 countries. No trip has been as nice as this one. I have rode many buses but never a better driver than Andrew in the South Island. Our guide Barb was great we never had any problems at all. The timing for the trip was perfect very little bad weather and the foliage was beautiful with snow on the mountain tops, it was great! We choose one optional tour that was a bust and I would not recommend it to anyone, it was the (Awesome wildlife tour) in Dunedin. I would do the trip again if the airplane ride wasn't so long. Thank you for all your efforts.
The 14 Day New Zealand Vista tour was amazing. We were able to see both islands and we feel as if we really know New Zealand now. Our guide, Mel, was very knowledgeable, shared personal experiences, and took great care of our group. Our driver, Mark, was very professional, complemented Mel very well, and shared his videos of the places we were visiting. We would highly recommend this tour!
From beginning to end, it was fabulous! Booking was made extremely easy and so affordable Nisse was marvellous and it made such a difference having everything work just like clockwork. Life is busy enough without having hassles when organising your holiday and this was exceptionally good. The TranzAlpine was absolutely stunning. The accommodation at Punga Lodge as lovely. Comfortable bed too. Very central. We decided to take a helicopter trip which was arranged very efficiently with good advice too. That was a real highlight for us!! The coaches to Franz Josef and then to Queenstown were very comfortable and we were given a nice relaxed commentary along the way. We stopped at interesting spots and had plenty of bathroom breaks. I really feel that this deserves 100% !! THANKYOU SO MUCH!!!
We enjoyed a fabulous holiday. Everything went without a hitch. We had some great drivers/guides which helped greatly. Full marks to you Rommy and your team. Thanks.
Chelsea did an exceptional job organising a tour that met my needs and was prompt in responding to any queries I had, any questions I asked and also took the time to make sure any additions to the tour were run by me before being decided on. Chelsea also helped out immensely after I needed to claim back funds from a taxi I had to hire to my accommodation in Queenstown after a coach didn't drop me off at right destination. Overall Chelsea and New Zealand Coach Tours are a joy to work with and I'd defintely consider going on another tour with this team or suggesting them to friends and family.
Absolutely loved my trip New Zealand Coach Tours were amazing at setting everything up for me and answering all my questions!
Our holiday all seems like a distant dream now. The New Zealand Coach Tours itinerary worked perfectly, hotels were good and very friendly, coaches and shuttles were on time, all tickets were booked for the right place at the right time. We were planning to book everything ourselves but NZ Coach Tours made it so easy for us that we were very relaxed and could enjoy our holiday, rather than being stressed about bookings etc. Our itinerary was prepared by Nichole White who was really helpful and it was good to be able to actually talk to a person (we are in England so 13 hrs behind) rather than correspond by email. If Nichole wasn't there then someone else was available to pick up our queries. The one thing we would change, with the benefit of hindsight, is that we would have had a day in Queenstown and in Franz Josef to relax and sight see, rather than constantly being on the move, but that was our fault as we had a limit on our time. I would thoroughly recommend the New Zealand Coach Tour company.
We had a great trip! Everything fit together without any problems, the handovers between the tours were seamless, and we enjoyed ourselves immensely. Several times during the three days, I marveled at the organization required to make it happen. It was clear that this was a refined operation. Thanks!
The accommodation was fantastic, the tour guides and drivers were entertaining and knowledgeable, everything was very well organised and I had a wonderful time. New Zealand is a beautiful country. Thank you so much!
I would like to thank Brigett for organizing my fantastic holiday she went above and beyond, being so helpful and accommodating. The bus I was on was filled with the best 48 people I could possibly have asked for.
Well, we had a really great time. Thank you so much to Nichole for arranging everything for us. Even the weather was kind - no Windy Wellington and only a couple of morning's rain. We particularly liked Wellington. All our transfers were efficient and on time and really everything was as it should be
The South Island tour was wonderful even though the bridge went out. Grand Pacific handled that well! The hotels were wonderful as was the food. Thoroughly enjoyed spending time with all the Aussies! Great group of people! Chris was wonderful and did a great job of keeping us informed and moving! Good guy. Our bus driver on South Island was great too! The bus was in great shape! New Zealand is beautiful, the people are very friendly and you have a great government! Loved New Zealand!
We had a grand trip! All people involved in putting this trip together for us were great! I can't imagine having done this trip without them! Thank you!!!
Thank you for arranging our tour. It was most appreciated. Our tour director John, was a perfect gentleman, most helpful and added to our experience. He was always there to help us off the coach. Our coach drivers, Kenny, for the North Island and Andrew on the South Island, were full of knowledge and were masters when it came to their ability to drive. These three men made what was a good trip into a fantastic adventure. All our accommodation was top notch, and meals great. Breakfast was a buffet with many choices and usually dinner the same. We had great weather and many places of interest along the way. We enjoyed the Waitangi Treaty Grounds, Maori Hangi at Rotorua and Hobbiton. Wonderful boat trip at Milford Sound. Took a helicopter ride and landed on a glacier, which was a great experience. Enjoyed Arrowtown, in an old mining area. Also went to the glow worms caves at Te Anau. Our last night in Christchurch, we had a private room with entertainment which finished our tour off very well. Met so many friendly people on our tour. I would recommend this tour with Grand Pacific Tours to all.
Our trip was great, Paul the driver was very competent behind the wheel and extremely knowledgeable, he organised extra activities with ease. The hotels were comfortable and clean. The breakfasts were superb. Thanks for a wonderful experience. Julie
I’ll write to say I thoroughly enjoyed the trip. It was intense and fast paced, I’d never been on a coach tour like this before. But it really worked with good organization and an extremely capable tour director, and friendly good drivers. It was the perfect things for me to do whilst in NZ in between seeing a couple of friends living there and relatives. I still haven’t downloaded my photos from an SD card but the iPhone pics were fab. Wellington got a bit shortchanged in the itinerary (where I used to live) but we couldn’t see everything everywhere!
Kia Ora Shelley, Thank you so much for your help when I called you last year. I didn't know where or when to go or which trip to choose, but you spent the time to explain all the choices and the things that we really should see on our trip. The 19-day trip was just perfect, and we saw so many things on both of the islands. We were able to add some extra things while we were there and we were also able to just take some time and relax when we had two nights in a hotel. Most of the hotels were top notch, and the tour guide and bus drivers were excellent. When the itinerary had to change because Typhoon Trevor wiped out the Waiho bridge to the west coast, our tour director made all the arrangements to change our accommodations and provide alternate activities for our group. All in all, we had a great time and met some really wonderful people along the way. Thank you for your help!
The arrangement was perfect. Communication during booking was timely and clear. We were met at the airport as arranged even though our flight coming into Christchurch was really late. The trip was made most memorable by our tour director, Tania Simpson. New Zealand is truly picturesque. We will return to New Zealand!
I had a wonderful time in New Zealand, the North and South Islands are so different. The North Island is very much like the east coast of NSW and very beautiful, I loved the Bay of Islands. I did prefer the South Island with its spectacular scenery.
Thank you so much for all your help Laura, our trip was fantastic! We saw so much in our time in NZ, everything you organised went very smoothly, so many highlights. Would definitely use NZ Coach Tours again!
A well organized tour. Will recommend this tour to our friends. Thank you for making our tour so simple and easy, and we really enjoyed listening to our tour leader and made sure everyone is comfortable and relaxed, most of all took lots of photos for memories to enjoy and look back. Thanks for the memories.
Our coach captain was extremely knowledgable and made the trip both informative and fun. I would not hesitate to recommend Kirra Tours and will travel with them again.
I really enjoyed all aspect of the tours - from the first contact with Grand Pacific Staff to the competent bus driver and guide. It was interesting to observe the amount of organization that took place to accommodate (tourists) needs and expectations. The restaurants and staff rated well overall. My fellow passengers were friendly and inclusive and I would highly recommend your company to friends and family.
Chelsea you did a magnificent job organising our first tour ever, we had a wonderful experence and can't thank you enough for all your help, even booking online I had never done before. Thank you again from the bottom of our hearts.
We started our custom made tour in Auckland and finished in Queenstown. We were very pleased with the service. The tour was very well organised and we brought back a lot of great memories.
We had an amazing experience. New Zealand Coach Tours did a magnificent job of setting up a tour we will remember forever.
We arrived home after an amazing Holiday in New Zealand. We were very fortunate as the weather was great, hotel accommodation and meals also. We had two very safe and knowledgable coach drivers, a different one for each island, and a tour director that was a perfect friendly gentleman who made sure all ran smoothly. The crossing of the strait was a very smooth sailing, and at Milford Sound, it was a very sunny day that allowed us beautiful photos and a helicopter ride landing on a glacier. We met some very friendly people from around the world. On the last night Grand Pacific Tours gave us a dinner, with entertainment, in a private room. It was enjoyed by all. Thank you so much for organizing the holiday for us, it was most appreciated.
We found the tour of both islands very well organised. Overall, we enjoyed seeing all the sights and found the meals very good. Both coach drivers Chris in the North Island & Riki in the South Island were excellent. Also, our Tour Guide Alan Chadwick was very caring & explained everything to us.
The 19 day tour was an amazing experience for us. New Zealand is really a scenic country. But we must say that the service we received was above our expectation. The team, from the tour guide to the drivers are performing their duty well. Apart from being informative and knowledgeable, they show enthusiam in their work and were always ready to help. Well done. The activities arranged are entertaining mostly, some we liked very much. We feel that we have make a good choice to join in this tour of your company and would recommend this to our friends too. Last and not the least, thanks to Christina for your helpful attitude, quick and unfailing response to answer any query.
We were impressed with the depth of information given by our three coach drivers/tour guides during the tour and charmed by their friendly chat. We travelled by coach around the South Island, as well as on the train from Christchurch to Greymouth. It was positively educational, sometimes fascinating, and we never got bored. Franz Josef Glacier, Milford Sound and Aoraki Mount Cook were highlights; and Queenstown we could have enjoyed for many more days. The numerous stops along the way made welcome breaks at scenic spots or places of interest, for comfort breaks and refreshment. We were glad we left a day now and then just to relax and break up the travel. We could happily have spent a few more days at some places the coach stopped. The accommodation was always of good quality. Having it all arranged for us by New Zealand Coach Tours made it so easy. We rate the organisation throughout very highly.
Our trip exceeded our expectations. New Zealand truly is a beautiful country. We are so happy to have booked with Grand Pacific and loved all the attention to details. Our tour guide and driver made a wonderful team as they were a wealth of information and shared entertaining stories along the way. We did miss seeing Milford Sound because of the stormy weather but we did see hundreds of waterfalls that not everyone gets to see. There was a plan B and everything continued to go well. We are now talking about returning as we have certainly had a taste of New Zealand. I can heartily recommend Grand Pacific tours and the friendly help of New Zealand Coach Tours, always prompt in answering my questions.
We had a fantastic trip. All the tour staff were amazing and everything worked smoothly. Thanks for everything.
Chelsea was very helpful and friendly before and after the booking process. She provided all the requested information promptly. The tour itself was fabulous. Both the South and North Islands had its own flavours and we enjoyed it thoroughly. The guide was resourceful and provided information throughout the trip. The driver was great and provided us with a clean coach every morning. The trip would not have been same without them. Overall, a pleasant experience!
I had a fantastic trip - saw some incredible places and met some great people - even the autumn weather just about held out along the way. Thanks for a great tour which was so hassle-free to organise!
I thoroughly enjoyed the tour! The first day on the road, I saw my first mountains, then a little later, show-capped mountains! I was thrilled! The highlight of my tour was a helicopter ride onto the Franz Josef Glacier, where I stepped onto snow for the first time ever. The lakes were beautiful; Doubtful Sound breathtaking (however, I wish I'd remembered my motion-sickness pills when we got to the Tasman Sea...!). I loved the Maori cultural show and Hobbiton (LOTR fan here!) I could go on and on, but there wouldn't be enough space to list everything I enjoyed. The hotel accommodation was very good (in fact excellent!). The meals were great everywhere – I managed to put on a bit weight after eating 3-course meals every night for two weeks! 😊 Our driver was a very good and safe driver. He was very knowledgeable about the areas we were passing through and would come up with interesting facts and figures at the drop of a hat. We made a whole lot of new friends from 5 different countries and it was sad to say goodbye at the end of the trip. Thank you!
We had an amazing tour..sunshine and no wind or rain for the whole 10 days! Brian is THE best bus driver ever and so knowledgeable about all aspects of New Zealand! Leanne was very helpful and brought such a relaxed atmosphere into the group. The North Island is still waiting for us and we hope to be booking with you again in the near future, would certainly recommend Grand Pacific to other friends and family.
Thank you so much for arranging our tour in New Zealand. Everything went smoothly, accommodations were excellent, our coach tours were on time, drivers friendly, helpful and courteous. We had a wonderful time in New Zealand, with no complaints.
My niece, Lauren, and I had an absolutely FABULOUS time!!! Your country is an amazing place! The people are wonderful and the landscape beautiful! It was a dream come true for me as I had been there 48 years ago and wanted to see how it had changed - and changed it has. When I was there in the early '70's Auckland had one tall building--the Intercontinental Hotel and many small colourful homes for families to live in. We went to Hobbiton, the Glow Worm Caves, and I went on a wine tour while Lauren went on a Canyon tour then hiked off the gondola for three hours in Queenstown. We loved all of the many and varied tours planned by Grand Pacific, especially the Milford Sound cruise where the Captain pulled right into the base of the waterfall! We stopped at a castle for a tour and tea and scones--YUMMY!!! In Queenstown, we took a cruise on a steamship to a plantation where we had a lovely dinner and sheep demonstration, including a shearing. Rotorua and the geysers, mineral baths, and mud pits were fascinating. I loved seeing Wellington and Dunedin which I had never been to before. The food was fantastic and bountiful--breakfast was always a typical English breakfast plus many other things on a buffet. Dinner was a variety of entrees with all of the trimmings and some delicious desserts! I got reacquainted with "pavlova" a favourite - I couldn't get enough! I think I gained 10 pounds! Our guide was awesome and took care of our every need! She was delightful and had a wonderful sense of humour. Our bus drivers were amazing drivers and great storytellers. We learned SO much about your country through their commentary. Thank you New Zealand Coach Tours for all you did to ensure we had a beautiful, safe, and AWESOME trip!
Just looking at my pictures again of our tour in March. Great memories of a fabulous trip!!!
I realized that I forgot to mention Chelsea, our booking agent, in my review! Thank you, Chelsea, for doing such a wonderful job of helping us plan our trip! You always explained how things worked and answered my emails and phone calls so promptly! You took all the stress out of planning such a far away destination. Thank you for making our trip a dream come true, Chelsea! You, your company, and the people of New Zealand are the BEST in the world!!!!💝
New Zealand Coach tours were very professional booking our tour and the extra night prebooked before hand. We joined the tour in Wellington and were welcomed by all on the coach as most of them had been travelling together a week already. The tour director was very knowledgeable and helpful and the coach driver was excellent. Both of them were fantastic! Kelly kept us informed all the way about the country and Euan being a singer had CD’s from his days in the band and gave us a taste of his music which was great. We had great fun with all and I would highly recommend AAT Kings to all my friends.
I have just returned from the most wonderful trip to the South Island of New Zealand. Even though it was only for five days and organised quite quickly through Christina in New Zealand Coaches the trip covered everything that I wanted to see. Christina was so helpful and a pleasure to deal with. All the arrangements that she made for me, the accommodation, the transfers and the various tours, worked out perfectly. From the start of my trip on the Trans Alpine express train over Arthur’s Pass which took my breadth away to spotting seals in the Milford Sound, travelling over the Southern Alps, to riding the Gondola in Queenstown, New Zealand has stolen my heart and I shall return again to continue my wonderful journey. Thank you.
I just wanted to give a thank you very much for a wonderful trip! We loved everything from the itinerary, the accommodations, the tours, and the transfers. We sincerely appreciate everything you helped us with and hope to come back one day. It far exceeded our expectation. Thank you again very much!!
Thank you for an amazing trip of both the North and South Islands. The Itinerary was full but very enjoyable. Maybe a few additional 2-night stops would ease the early morning starts.
Nichole is a very pleasant, efficient young lady who capably organised a wonderful trip for me and I will recommend her to anyone I know planning a trip to New Zealand.
This was our best trip ever! We love everything about your country. Everyone we met was so welcoming. We enjoyed learning about the history of how New Zealand was discovered and how the Maori people migrated to this island. We saw the most amazing scenery from the most northern part of the island, Cape Reinga to the southern island where we saw some amazing mountain ranges, waterfalls and glaciers. We were so spiritually touched by the Maori people that my husband and I both had Ta Mokas (tattoos) done in Queenstown by a Maori artist. We will always remember our wonderful holiday, as well as, all of our new treasured friendships we made along the way. We would like to thank our Tours drivers and our tour guide for the making our trip such a memorable one.
Well, we arrived in Christchurch to a wonderful welcome. Straight to our hotel the Distinction in Christchurch, What a lovely hotel! We could not fault it, the hotel itself was beautiful, the food was great. The next day we had a great train ride up to Arthur’s Pass that was spectacular. The Scenic hotel in Franz Josef was even better, very friendly welcoming. We loved our coach captain and our tour guide. Overall our trip was a great experience we loved every minute. Good memories.
Thank you for organizing our 9 day trip for us. We had a great time and everything worked beautifully, particularly the shuttles to/from the hotel to train station. We really enjoyed the coastal train trip from Christchurch to Picton and the ferry over to Wellington. Just two things on our end are that we would have stayed 2 nights in Rotorua to take advantage of going to the hot springs rather than rush through to Auckland and spent an extra day in Wellington too. Thank you for organizing a great trip.
We had an excellent time and enjoyed the tour without any hiccup. All activities went to schedule like a well-oiled machine. Our Tour Director, Kelly Bolton, was not only very witty and knowledgeable, he took good care of every passenger on the coach. Our driver-guide, Euan Patsie, was not only great at the wheel, he had a great sense of humour, good knowledge of the country and, as it turned out to our great pleasure, he is a great singer. My wife and I would strongly recommend New Zealand Coach Tours and AAT Kings to our friends. We would also like to commend our booking guide for this trip, Christina Brockie of New Zealand Coach Tours, who guided us with our bookings, travel insurance and clarifications of all our queries. She was very patient and understanding of our anxieties. We would like to book their services again, whenever required.
The tour was excellent and my parents really enjoyed the experience of travelling the South Island of New Zealand. Every day was eventful and they were very lucky with the weather. Shelley, I was very grateful for your speedy and professional communication throughout the tour. Melanie, the tour director was also very insightful and helpful.
Everything was clearly explained, contact was easy, decisions straightforward from deciding what we wanted to making payments. All the information arrived in a timely fashion and experienced no issues from booking to arriving and enjoying the tour.
We had a wonderful time in New Zealand even though we had to cut our tour short by a few days due to a family emergency. Nichole White did a great job planning our trip. All of our accommodations were very comfortable, travel was easy, our guides were quite knowledgeable, and we thoroughly enjoyed the beautiful country. We would certainly recommend New Zealand Coach Tours.
We had a really great holiday Everything was perfect We highly recommend New Zealand Coach Tours the holiday was enhanced by the meticulous planning that they did for us. When we are able to return to New Zealand to tour the North Island we will certainly book with New Zealand Coach Tours.
We thoroughly enjoyed our tour of New Zealand. It is a beautiful country and the tour allowed us to make the most of it. We had an excellent tour director and a very good driver. We thought the whole thing was good value for money. As far as New Zealand Coach Tours are concerned, they made all the arrangements in accordance with our wishes and we encountered no problems. We will be happy to recommend the company to family and friends who may consider visiting New Zealand. Thank you for all you did for us.
Laura was absolutely brilliant in helping us arrange our trip- everything ran so smoothly and the accomodation was wonderful. An absolutely fantastic tour- thank you!!
We both enjoyed the tour very much. The hotels were pretty good, as was the food and we had some wonderful experiences.
I booked this holiday on behalf of my parents, it has been a dream of my mum's to visit New Zealand for as long as I can remember. My parents aren't tech savvy or the most confident of travellers. Their dream trip was planned perfectly by New Zealand coach tours, and leaving them with little stress over organising the trip themselves. My mum said the trip was perfect and she was so grateful for how smoothly it ran, they only had to get in touch with a number provided once and was helped out and guided to where they needed to be with ease and quickly. Would highly recommend. Thank you.
Good communication with Heather and other New Zealand Coach Tours staff made the booking experience positive. The tour was well organised and professionally delivered. The majority of the hotels were very good, however. The selection of food at all the hotels was first class. Overall, the holiday exceeded our expectations. Congratulations to all concerned.
Thank you for all your assistance with booking this holiday. Everything went smoothly and the tour of the South Island with AATKings was brilliant. Scenery amazing, accommodation, tour manager, excellent. We even had a variety of weather, including snow and hail stones! The holiday of a lifetime - but you never know, one day we may be back! Thank you all.
This tour gave you a very full outlook of New Zealand both North and South island. The drivers were very informative about the local areas you passed through. I can thoroughly recommend this tour to see most of New Zealand very comfortably.
This was going to be a real adventure for me. I am used to travelling on my own but this was to the other side of the world! All I knew was that they spoke the same language & drove on the same side of the road as we do! I had limited time to do the South Island and no idea how to organise it as all the ‘organised ‘ tours lasted too many days and I was limited to certain dates & return flights. Looking on the internet I came across your company & after an email or 2 Amanda came to my rescue! She was BRILLIANT in meeting my specifications and nothing seemed to floor her. The emails were prompt and informative & even better the phone calls were free! So off I went! The transport and pick ups were great; the motels were well situated & good quality. The main itinerary trips were informative & all ran smoothly. Amanda’s organisation ticked all the boxes. I just wish that I had longer. Thankyou New Zealand coach tours & thankyou Amanda!
The trip was fabulous! All the arrangements were outstanding. We could tell that great care was taken to choose the best hotels for the budget in each area. Peter, our bus driver, was not only an excellent driver, but he and our guide Chris were quite the comedy team! The two of them were very knowledgeable about the areas we toured, and the local stories added a great deal to our enjoyment. Our travel specialists were very professional, easy to communicate with and extremely patient with our many questions! I would highly recommend this company to anyone who is planning to visit New Zealand.
Hi! We had a wonderful time in New Zealand, thank you for that. A well-organized trip with beautiful guides! They were helpful, well-prepared and cheerful. We recommend your agency to our friends!
This was one of the most special tours into an area of spectacularly natural beauty, guided by a very knowledgable driver/guide. All the accommodation was well received. We look forward, at some stage in the future, to returning and visit other aspects of the Southland. Thank you.
We enjoyed our trip to the South & North islands and were very lucky with the weather, I think we only had rain on one day. We particularly liked Christchurch, we had 2.5 days there on our own to see the sights & are very sad at what has happened there in the last few days. Queenstown, Milford Sound & Roturua were also high on our list of favourite places. We had an excellent Tour guide & driver so everything went very smoothly & to plan.
We had a most wonderful holiday, your attention to detail was incredible and you replied to every little query we had without delay. I am sure at times we made life difficult with so many questions especially as Derek needed to use his collapsible mobility scooter. You checked everywhere and everything to make sure the coaches would take it aboard and I must say the drivers on all the coaches were extremely helpful. All the sights, hotels, just everything made this a great holiday which we will always remember. I have praised you and your company to all my friends and family. Thank you and we will definitely book a holiday with your company again
We had a great time. All of the arrangements worked. Thank you for sharing your amazing country with us.
Loved NZ and this tour. Our guide was extremely knowledgeable and I felt we learned so much every day and not just about the country! Our driver was also great making us all feel safe and getting us to our next stop safe and sound. Even after an exhausting day he still navigated busy downtown areas to give us an idea of our current city/town so we knew where to go later. Loved the experience very much.
I enjoyed my trip very much. The train journey was a great start. Not a lot of time to comfortably get to see the glacier in Franz Josef as we did not arrive there until 5 pm. The scenery was beautiful in the Haast valley and onto Queenstown. Hotels were very good. Took plane back from Milford Sound which was worth it. Drivers all very good and full of information.
We loved all of it.
Very enjoyable; a good overview of where and how to visit NZ. Accommodation ranged from average to good. Food provided was great. Booking and support provided were great. There was not much commentary on tour of where we were and limited stops for photo opportunities, except in prearrange tour stops. The driver was very skilled on narrow roads. We appreciate and enjoyed our experience in NZ.
Lauren helped us decide which tour would be best for us and she definitely chose correctly. We had a wonderful tour guide, bus driver, and a great group of fellow tourists. The itinerary was just right. We were busy many days, but had enough free time on other days to recharge. The accommodations were top notch. I would definitely recommend arriving in Christchurch two days early to recover from jet lag and to have time to tour this remarkable city. We really lucked out because our first half of the tour had 20 in our group but the second half had only 10. We had lots of room on the bus! I would highly recommend this tour and this travel agency.
The whole trip, in general, was super great! Rich and I are very thankful for your excellent service with good arrangements on all accommodations and vehicle pickups and drops. Only One thing if we may mention is that the very first pick at Auckland airport to Hotel wasn't smooth which scared us a bit at the beginning. But afterwards, everything was great!! Thanks Christina.
Wonderful Trip. All accommodations were as described, our coach captain was fantastic, keeping us laughing at every moment while on the bus. Each of our destinations were well planned, lots of fun and interesting. Our bus drivers were particularly helpful. All in all, I would recommend this trip for anyone wanting to see a complete New Zealand. One thing I would have liked to see on this trip was a visit to the Kauri Tree Forests in the north of the North Island. But I realize that time was limited. Again great trip and wonderful coordination.
Thanks to Christina for a totally flawless experience. Everything went to plan and was totally excellent. A great holiday.
You were very helpful and the trip was great. The people of New Zealand were more than helpful, and we thoroughly enjoyed our travel mates. The coach was well designed and we enjoyed moving seats from day to day allowing everyone time at the front and back of the coach. I did not enjoy the lengthy random stops for coffee and shopping. I personally did not want to shop my way through New Zealand and would rather have stopped for a break, bathroom, coffee or lunch and then back onto our designated major area. More time in the city with hotel facilities would have suited me.
Nichole White was exceptional from the day we contacted her to the day we completed our amazing holiday in New Zealand. She planned our whole trip for us and made all the arrangements which went off splendidly and without once incident. All transportation was on time and of the comfort level we would like, our hotels were as requested and during the trip when we made a last minute request to change our next hotels to upgrade due to a back issue, she was on it in no time, being very responsive and taking care of every detail. She was extremely easy to work with, available and made our vacation simply the best. Very highly, highly recommend her and the company and have already been talking to others about our great experience. THANK YOU VERY MUCH NICHOLE!!!
Our 11-day tour of the South Island was perfect. The planning went without a hitch. Paul was a great driver, host, and guide. He is very thoughtful and knowledgeable. Hotels were very nice. Food was extraordinary. Maybe the best part was the people we travelled with -- strangers at the beginning and friends at the end. Staff in the office were great as well. Great work!
Fantastic time - Great Tour!
I had a wonderful holiday, everything was very well organised down to the last detail. Hotels were very good. Food and service at all the hotels were excellent. Our coach tour and driver were well organised, friendly and helpful. My fellow passengers were all friendly and good company. The scenery is wonderful and I took many photos! Thank you again.
My daughter Heather and I could not have been more pleased with our 14 day tour. Barbara our guide and Mike and Steve our drivers made the trips in the coach informative and entertaining as we enjoyed the amazing landscapes and unique features in your beautiful country. When we encountered a change of itinerary due to a slide over our route, New Zealand Coach Tours allowed us a wonderful change and brought us to the Hermitage Hotel and the Sir Edmund Hillary Alpine Center, which we much appreciated. Our travel companions were a congenial group that made the experience even better. Thank you for taking care of us so well!
Thank you for all your help along this truly incredible journey. It seemed like every time we ran into a little bad weather we were on the bus but when we got to our destination it cleared up. The bad weather going into milford sound let us witness a true wonder of nature with all the waterfalls. I must say that the entertainment at the farewell dinner was a perfect ending to the trip of a lifetime. Thanks again for guiding us along.
Marie and I had a wonderful experience on tour in February. Our guide Rae Moors and our driver Rod were excellent and ran a well-organized trip for all. As New Zealanders they added a lot to our knowledge and enjoyment of every place we visited. The itinerary and hotels were expertly chosen. We definitely would recommend this tour to our friends. Thank you for helping us with the arrangements! You were helpful every step of the way!
Picton was really excellent and we had a great view of the harbour and the sea from our room. The accommodation was spotless. The TranzAlpine was a very enjoyable experience and the coach to Franz Josef dropped us at our accommodation in time for the tour up to the glacier. We loved the South Island and hope to return in a couple of years time and spend more time there. Your arrangements worked perfectly and made our trip a wonderful experience - we had no problems at all. Thank you so much.
Excellent tour. The train, bus and accommodation in Franz Josef were very good. The tour driver, was brilliant and very informative. A thoroughly enjoyable 2 Days, well organised thank you. Would definitely recommend it.
I had an absolutely fabulous time. Kevin our driver was an excellent driver and he and Richard worked in well together. Our tour group was good - in part because of the humour and relaxed manner that Richard and Kevin displayed. They were able to assist me to choose a tour I wanted to do on my free day in the Bay of Islands which I greatly appreciated as tours suggested in the booklet had not appealed to me. I am so glad I chose this tour!!
Thank you for all your help and making our trip such a success. It was a wonderful experience, our coach was fabulous and I would never consider anything but the ultimate. Our driver Linda was amazing. Food, for the most part, was exceptional. Accommodations, very good, not all five star but they were acceptable. All of our extra or optional tours were fabulous, only wished I’d of taken one more, the flight over Mount Cook. All of your extra arrangements worked out fabulously. You were such a pleasure to deal with and Rosemarie and I thank you immensely for our wonderful experience to New Zealand. My brother now can’t wait to do the same trip. Thanks again.
We had a wonderful holiday, seeing lots of wonderful sights in the North Island, meeting lots of nice people along the way and we were very fortunate to receive the great care and attention from AAT King's staff. Our thanks also to New Zealand Coach tours for their professionalism and courtesy displayed to us in the organisation of our tour. Would thoroughly recommend this tour to all.
I would like to thank you for your great service. The whole trip when without a hitch from the day I arrived until the day I left. The tour was magnificent and I would recommend it to anyone interested in going to New Zealand. Your constant emails, follow-ups, itinerary, hotel lists and much more that I required was a great help and appreciated. I would recommend for people interested in any tour in New Zealand that they book their travel with your organization. Your web site, the registration, payments and follow-ups were all simple and easy to use.
From start to finish, Marion and I had a wonderful holiday. Excellent organisation, very knowledgeable tour director; friendly and brilliant coach driver. Coach always spotless. Windows clean for good viewing and photography. All in all a great holiday experience.
John and I thoroughly enjoyed the 19 day tour. We went to the most amazing places. It's difficult to choose the highlights as the whole experience was amazing. We flew over the Southern Alps, went on a cruise on the Milford Sound to get close to waterfalls, went on a Jetboat and a Duck. We also went to Hobbiton, rode on gondolas and had breakfast on top of a mountain, and we attended a Maori Hangi and concert. We were very fortunate with the weather, (our Tour Guide said that it was the best view of Mount Cook she had ever seen.) We have lots of beautiful photos of our best holiday ever. Would definitely recommend.
We want to express our thanks for the absolutely once in a lifetime trip that you organized for us. We shall forever treasure the memories, sights, adventures, and experiences that we had.
Thank you for your great service. The whole trip when without a hitch from the day I arrived to the day I left. The tour was magnificent and I would recommend it to anyone interested in going to New Zealand. Your constant emails with follow-ups and all the information I required was a great help and appreciated. I would also recommend that any person interested in any tour in New Zealand book their tour with your organization. From your web site, the registration, payments and follow-ups were simple and easy to use. Again thank you for your professionalism that made this trip so much better.
Wonderful 10 day Scenic Wonders trip that was well organised, well executed and suited our needs to a T. 11 on a scale of 1-10. Thank you for your service.
What a fantastic custom vacation Abby prepared for us around Auckland, Napier and an 8-day tour of the South Island. The highlight of the trip for me was an amazing, exciting, white-knuckled, and literally life-saving (for a couple of kayakers on Lake Wanaka) 4 Wheel Drive tour with Wanaka Water Taxi. Our agent was very responsive to every question and always available by phone. I will be using her again in the future, and have recommended her to our friends who are to visit Napier and New Zealand. We have used agent's before, but never with someone who provides such one on one service.
Everything was well organised. Thank you for giving us great memories.
I have just come back home to Sweden after my stay in New Zealand. Shelley Ryder was my contact who arranged my two trips, one with AAT Kings for the North Island and one with Stray Journeys for the South Island. I felt very secure having Shelley as my contact since she was always available, quick to answer and helpful in all possible ways. The AAT Kings tour was well organized with very nice hotels. The guide Gina was lovely and so was our driver and bus. I was also very impressed that I was allowed to order a shared room with the possibility to share with another woman even though I travelled as a single. It turned out that there was nobody to share with so I ended up having my own room without having to pay the single room addition which was wonderful. I enjoyed Bay of Islands and Rotorua the most. All in all a good experience.
This was a great holiday. I was very impressed with Grand Pacific. There were several totally magical days on both the North and South Islands. The food and hotels were excellent. The day trips were very well chosen. I would highly recommend this tour.
It was fantastic, on the whole tour everyone mixed very well, the guide and drivers were very knowledgeable, and a great laugh. I would recommend and use again.
Thank you very much Nisse for arranging the tour for us. We had a great time and we would definitely recommend New Zealand Couch Tours.
Fantastic BOI & Cape Reinga 3 Day Tour
A great trip, busy programme covering a wide variety of countryside and cities within the two week itinerary. Superb weather was a bonus. Highlights were the uplands and coasts of South Island and the geysers of Rotorua. Driver and tour leaders Ricky and Cam kept us organised and to schedule. Hotels were well situated with good food but several lacked air con regarded as essential in this warmer weather by many European travellers. Thanks to everybody for organising such a fascinating introduction to New Zealand
Jane Zwerrenz did an amazing job of putting together the travel plans in NZ for my parents. Superb communication and responsiveness and great deals. Thanks so much!
Our agent was amazing she listened to every detail that I had given her including the train ride from Wellington to Auckland. There was not a hitch everything went to plan and we were met at the airport and the train station and every hotel that didn't include the tour. I give her more than ten out of ten and would recommend her completely. The Coach Tour was amazing we were a small group but that didn't stop Ross the coach driver and tour director from giving us full details of every place we went through. He had amazing knowledge not only of the areas we visited in NZ but also general knowledge to back up every story he told. Great sense of humour and mostly joined us for meals instead of distancing himself on another table. He comes with our highest praise and I would give him more that ten out of ten as well. The inclusions on the trip were of a very high standard and we learn't a lot about the Maori culture and joined them in activities and meals. Some of the accommodation was fantastic and others were very good. But all were located within walking distance of shops in Wellington and Auckland and smaller locations. This trip comes very highly recommended. Also New Zealand put on fantastic mid-20 degree days in February. Pat & Graeme Williams
Excellent. Jane was always easy to contact and always able to give us a true and correct answer. The bus trip to Paihia was well conducted and very informative by the driver. Our accommodation at Sea Spray Motels was beautiful (10 out of 10) and our luggage was waiting for us on our arrival back from Russell. The tour to Cape Reinga and the sandboarding were both professional and well run. Everything ran smoothly, our names were always on the clipboard. All drivers were very informative. All meals pre-paid were very tasty and fresh. Our free day where we attended the treaty grounds and functions was a pleasure and very enjoyable.
I really enjoyed the range of activities that were on offer and the excellent organisation by yourself and the guide Cam. If I have any friends going to New Zealand on holiday in the future I will definitely recommend New Zealand Coach Tours and AAT Kings.
This tour was amazing, I had so much fun & met lots of great friends. The bus driver and guide were excellent, they knew their stuff & more. Plenty jokes along the way. Looked after well, cases collected outside room each time we moved on to a new place. The places we visited were great with lots of amazing scenery. Enjoyed so much by this first traveller.
One of the best vacations we’ve ever had. The “Ultimate" bus was amazing as were all accommodations, food, service. Everything was perfect. Couldn’t ask for a better way to really see New Zealand.
All we can say is “BRILLIANT”. From the original contact with Narissa right through, the whole thing was handled with expertise, helpfulness and courteousness. The trip itself was well beyond our expectations. New Zealand and its people were friendly and welcoming. We will be back.
Shelley was really helpful in advising me of tour options and keeping in contact along the way so that I was fully ready for my trip. The Grand Pacific 19 Day New Zealand Showcase that was recommended and which I ended up doing was wonderful. The company was extremely professional and efficient. The guides and drivers did their utmost to make sure the clients all had an enjoyable time. The guide, Brenda Taylor, was particularly approachable and helpful. I couldn't recommend this tour and GPT highly enough.
An extremely well organised experience which met and exceeded our expectations. The attention to detail was excellent, even down to the planned comfort stops. The commentary from our guides, and particularly the coach captains, were both informative as well as entertaining. The excursions, both included as well as optional, were well arranged to fit into the overall itinerary, and offered something for everyone. We certainly took part in some thrilling trips which we might otherwise have missed out. Given the time available, we certainly covered a lot of ground, and very much got a good taste of New Zealand.
We came back recently from our 19 days tour of New Zealand (both islands). We had wonderful time. All arrangements from Narissa Phipps and Grand Pacific were excellent. Our tour guide Brenda was wonderful and helpful at all times. I will recommend my family and friends this trip with great joy. Thanks Merai
Excellent service from Grand Pacific. Booking was straightforward and efficient. Tour was of a very high standard. Would thoroughly recommend this tour
Our first organised tour ever. Took some getting used to, but it worked very smoothly and efficiently. An organised tour guide did very well to accommodate everyone’s requirements and optional tours, making sure that those who didn’t go were still doing something interesting. No waiting about for people. Food and accommodation were fine. We were particularly impressed with the two Scenic hotels. I would definitely go with AAT Kings again and feel I can recommend them fully. Thank you for booking our trip
My experiences with the site, Nichole, and the trip itself were very very good. I always got a quick and relevant answer to my questions, received the travel information through the AAT Kings guide because I booked the trip quite late, and the info was valuable and complete. The guide and driver were awesome, very experienced and knowledgeable, gave good info at the right time and were always prepared to answer questions. The itinerary was perfect (checked at the end of the trip whether there was something I missed in Christchurch, but could tick all the TripAdvisor boxes). In all really a trip to remember. Thanks!
We had a fantastic time on our tour. Our guide Paul was fantastic. He shared his love and knowledge of NZ with us and made the tour special. Both of our coach drivers, Lindsay in the North Island and Peter on the South Island, are absolutely the best at what they do. This was our first visit to NZ and we loved every minute of it. Our tour took us to all of the great and scenic spots and included lots of diverse experiences that we would have missed had we gone on our own. The logistics, hotels and meals were also beyond our expectations. Thank you very much Grand Pacific!
The way the tour was arranged was nothing less that SUPERB! Right from the time I started planning my tour, Laura has been very helpful and was quick with her response. Since we were travelling with a big group I was initially concerned about all the bookings and accommodation. But I was pleasantly surprised at how perfectly everything was planned for us. I have already recommended this to many of my friends. I will be surely making all my future booking with them!
Very helpful. Cannot say anything negative about the booking or tour itself. All good. Many thanks
Great trip. We loved it! Easy transportation to most beautiful fiord with seals and waterfalls. Fantastic!
What an amazing time we have had. A truly wonderful experience. We saw so much of the South Islands astounding beauty on a well organised schedule. Everything was so well coordinated and laid on for us. Kirra Tours are amazing. We had one of the best coach drivers and his knowledge is fantastic he made the trip one we will never forget. Thank you so much for encouraging us to go on the trip. I would highly recommend it anyone thinking about touring New Zealand.
Excellent Tour, great accommodation. Loved not having to manhandle my case at every destination...that was a treat! Met some lovely people also on the tour and made good friends. New Zealand is stunning at every corner you turn and our excursions were well organised with time for some exploring on your own. If anyone is thinking of booking this tour...just do it! I'm pretty sure that I will be back. The Guide was perfect, nothing was too much trouble. The driver, was also excellent, always willing to share his local knowledge and help out with any directions or suggestions.
Thanks for organizing our Tour. It was all incredibly well organized. All the tours and pickups were on time as on itinerary and we never have to worry about even a single tour over the fourteen days. All accommodations were great and in the city with easy access to everything. Hermitage with Mount Cook View was the best and we could not get enough of it ! Many of the tours you included were great and exactly of our choice and as we requested. I am sure we would have missed many of those attraction without your help as we would not have heard about them. Once again thank you so much for your great help in organizing a wonderful trip to NZ and I am sure we will be back in a heartbeat if opportunity arises. We will be very happy to recommend you to anyone who is travelling to NZ.
We recently returned from the Grand Pacific 19 Day Ultimate Rail Cruise and Coach Trip and it was fabulous end-to-end. It was a real treat to be in a small group and luxury bus. A regular 48 seat bus custom fitted with only 20 “business class” seats (10 per side). Linda was our coach/guide and she was tremendously knowledgeable and took such good care of us end to end. Narissa of New Zealand Coach Tours helped us with our booking and itinerary and was a pleasure to deal with. This was a trip of a lifetime. We highly recommend both Grand Pacific and New Zealand Coach Tours ! If you are thinking of going, book early as the trips sell out fast ! Great value for what’s included and the quality of the travel, hotels, included tours, meals etc.
All the arrangements went like clockwork. We had no problems, even me with my broken ankle, and were so well looked after at every stop. I would heartedly recommend Grand Pacific tours to anybody visiting New Zealand,we have a myriad of good and happy memories of our tour. We benefited from a well planned itinerary with appropriate time allocated for each visit all except for Napier where we really did need more time to do it justice. Maybe leave out Masterton where time dragged? Our driver, Megan, was excellent along with Brenda who completed the team. We had a wonderful visit and have a far greater understanding now of New Zealand and it’s people. Thank you to Amanda and team at New Zealand Coach Tours.
Thoroughly enjoyed this tour and would recommend to anyone wanting a brief trip to Rotorua which includes the highlights. Our hotel was excellent and we enjoyed the hotpools and swimming pool and the breakfasts!
New Zealand is and was great for us! we enjoyed it every day again and again. Our tour was plan in the best way for us and everything was OK!!!! Thank-you!!!
Excellent tour. We were very impressed by the organisation and think you must have an amazing spreadsheet somewhere to keep account of everything given the disparate directions people were going in once we got to Paihia. We liked the flexibility of having our own time as well as organised time and thought that the bus-driver/guides were excellent providing us with very good commentaries. It would have been good to have spent a bit more time on the Treaty grounds so we could actually see the whare/meeting house up close rather than than just across the pipi. We felt very lucky to have had time with a pod of frolicing dolphins when going to the hole in the rock. We would certainly recommend this tour.
A fantastic week of spectacular scenery and sights with a fantastic itinerary prepared by Nichole. Everything was fantastic. The suggested activities were also a must and we got to do a few of them with no regrets. Thanks for everything.
Over the past 30 years, we have participated in more than 25 guided tours in Europe, Asia, the U.S., South America, Africa and New Zealand. The New Zealand tour IS the best: The tour director (Gina) was friendly, helpful and very knowledgeable. The coach driver (Mark) was courteous and friendly. The only "weakness point" of this VISTA Tour is that it did not include a short detour to Mount Cook Village from Lake Pukaki. We have visited New Zealand before, in 2008. We came back this year hoping we could visit Mount Cook Village again...
The tour was very good in every sense. We like all the arrangement and the food and accommodation were good. Certainly we would recommend it to our friends.
Thank you Jane for organising our overnight tour. We enjoyed our tour from Queenstown to Franz Josef with Great Sights. The driver-tour guide was fantastic and really did great job in entertaining us while driving. At Franz Josef, we didn't get to do the trekking to the glacier due to the rain but we still enjoyed our stay at the Aspen Court Motel - the place is really clean, comfortable and the view from our room was spectacular. Peter and Pam of the Aspen Court had been very accommodating, the service was great. The second day TranzAlpine rail trip to Christchurch was awesome, we really enjoyed the spectacular views of New Zealand. Thanks again
That was the most amazing trip!!! Far exceeded my expectations. Nothing to fault and can't wait to do another one.
Just a line to thank you for organising our South Island tour. We had a wonderful time and everything went perfectly, we would have no hesitation in recommending you to my friends, once again thank you.
We were very happy with all our trips and the way it was organised for us the only thing was our accommodation was good but no air con in rooms they were very hot that time of the year you may have to advise people of this in future.
What a fabulous trip and my introduction to NZ. Timings were spot on. Drivers were great, especially Pete. Drive to Queenstown was spectacular. The weather was superb so Mt Cook was visible in all its glory. The lunch at the Hermitage was excellent and we had a front seat table looking at Mt Cook. Milford Sound cruise was fantastic. Sights were awe inspiring. The helicopter trip onto the Fox Glacier was a once in a lifetime experience. The TranzAlpine train was a beautiful journey back to Christchurch. Thank you for organising such a great trip. Would highly recommend you to anyone planning a sightseeing trip to NZ x
Thanks to Katie and the driver, I really enjoyed the AAT Kings Southern Wonders tour starting Dec 31st. They were both so helpful. I have done many bus tours, and they were as good or better than previous. Pamela Russell
Narissa many thanks for putting together such a wonderful tour. You even organised glorious weather for my trip with only one day of rain in Queenstown and a little rain in Mount Cook park. I really loved Mount cook and Franz Joseph. In both locations I was able to really enjoy walking in such fabulous scenery.There were no real negatives but with the knowledge of hindsight i would have done somethings differently. Queenstown to full of tourists including me but too offset that there was a vast range of activities to choose from. Even on my free day I managed to fill with enjoyable activities. I may have chosen more local activities rather than spending 13 hours round trip to Milford Sound. I have the benefit of seeing many Fijords in Norway and Iceland. Three of the four hotels all excellent in different ways. The organised activities were really special, particularly the heli-hike, the ice lake rib trip and the steam boat farm picnic. The coach drivers had excellent local knowledge and made the travelling enjoyable. The TransAlpine train trip in clear weather was also a joy, Many thanks again Kind regards David
Hi Laura. After a few weeks of busy work in Auckland, I was in need of some respite. I was so confused regarding all the info online, and somehow wandered into your company and site. Not only were you patient with my changing itinerary, but very helpful and organized in your communications and responses. My trip was delightful and everything I wanted it to be. My only loss is I did not spend more time. Thanks for your guidance and your ease at customizing my time, and what I was looking for. I was thrilled at HOLE IN THE ROCK and WAIHEKE Island and the coach and buses were comfortable and clean. I appreciate your guidance. Thanks so much... SCOTT TAYLOR
Great tour. Nichole White did a fabulous job. Everything was so well organised for us. The tour coach drivers were very knowledgable and their commentary were great. Definitely recommend NZ Coach Tours and in particular Nichole who did an exceptional tour itinerary for us.
Narissa, Thank you for all your efforts to make our New Zealand trip wonderful. We did have a great time. Sincerely, Bob Grethel and Enid Miller
Had a fantastic time of the 16 day tour. Haka tours did a great job and the guide was amazing. Thanks to Shelley for recommending this tour, it was perfect for me.
On the whole the trip was good. I enjoyed the tours of Waitangi and Russell. The trip to Cape Reinga was interesting and I thought the coach driver Dan was really good. The Hole in the Rock cruise was really nice but disappointing that we didn't sail through it due to conditions.
Brigett is very pleasant and helpful. The ladies on the after hour calls are also very helpful and efficient. The itinerary was excellent. We have travelled around the world and were happy to meet Stewart, the tour guide and driver for our trip from Queenstown to Christchurch. He is the BEST. He is knowledgeable, organized, shared a lot of interesting things about New Zealand. Nothing was too much for him, he went out of his way to show us things. He won't miss anything, even when it suddenly started raining, just because of a couple of passengers wanted to, he stopped and showed them around. He personally carried ALL the luggage from coach to the door step. Even asked the passengers to wait under the roof while he did it by himself in the rain. We must say he deserves 11/10, yes, more than expected. Happy for your company having such an excellent staff. Please say hello and send our regards from Sydney.
Hello Salli, Thank you for booking our 17 day New Zealand Magic Tour with AAT Kings. We had a wonderful time touring North & South New Zealand. Our tour director, Gina was so helpful & very informative on every place we visited. Our coach driver, Mark was an excellent driver. Gina & Mark both had a very good sense of humor, which made our tour journey so enjoyable. All hotel locations were very good & their food was also very good too. We will definitely recommend AAT tour company to our friends and families. Thank you very much Gina & Mark for providing an excellent service throughout our tour. We had thoroughly enjoyed touring with you both & the coach group. Kind Regards, Maya & Suresh
Thank you to Britt and Nisse for their brilliant organizational skills in preparing a 12 day adventure for us on the South Island. Everything worked perfectly, all the transfers, and the coach journeys.
Thanks so much to Nicole Andrews and her team for organising a seamless trip with unexpected extras for my Mum and sister. It was truly a trip of a lifetime for them and I cannot thank this company enough for going the extra mile to make everything happen. Thank you so much!
Thank you for arranging a lovely stay. We loved our trip and Jane Zwerrenz was really helpful throughout.
We did the 3 day Bay of Islands and Cape tour after flying in from Aus and prior to joining a cruise on return to Aus. The weather was excellent but the tour exceeded our expectations. The intercity buses, the 4wd bus for 90 mile beach, the hole in the rock excursion and our accommodation were excellent. All tour and accommodation staff were courteous and helpful. This tour represented value for money and comes with a high recommendation from us.
I shared this on your facebook page. Nisse Perry customzed our 7 Day Incredible North Island Getaway in such a way as to allow us to see all the sites WE wanted to see. We had several modifications we wanted to do and Nisse fixed us a great package. Especially arranging for more time for us to see Hobbiton the way we wanted to. There was not a single hitch with our trip, every driver/guide was above excellence and on time. There was nothing out of place on the itinerary it all happened like clockwork. If you want the very best tour for the money go with New Zealand Coach Tours. If you want the greatest modifications to your wants see Nisse. I can never thank her and all the staff enough for such a great adventure. Because of them my family and I were able to go there and back again.
I give your tour a 5 star overall rating. The coach was superb. The South Island hotels were very good and dinners enjoyable. Not happy with George in Christchurch when we returned there as they charged 15 dollars for a sparkling wine and don't fill the glass full! North island hotels and food was great. On the last day in Auckland, going round the city was left to the very last. After the visit to kauri museum - my personal opinion - would be to reverse the schedule and finish on a high note after Kauri museum. Our guide and driver Dave Underwood was ultimate!! He was simply the best - meticulous, considerate and his dedication to good service excellent. Lastly if you incorporate contact with New Zealander's on the trip- a farm stay, a family dinner- might enrich the experience. We would recommend to family and friends NZFT AS TOPS!
We had an amazing holiday in the South Island and all the travel arrangements and motels worked perfectly. The coach journeys were comfortable and the drivers very informative and all the motels were of a good standard. The scenery at Mount Cook and Milford Sound was stunning, and Queenstown was great. We went on the Gondola and the yellow jet boat. We walked to the Glacier in torrential rain and got very wet but even that was kind of fun! Thank you and your company for organising such a brilliant tour. We met two others travelling with your company and we all agreed that all arrangements went according to plan. So thank you once again.
I loved my journey! I only wish I had more time. Thank you for your help, Brigett. I hope to be back in NZ soon.
I loved my trip to NZ. The highlight of day 1 was the girl with the sign of my name to take me to my accommodation. After a long ride it was great to see. I loved the beach, shops and vegan cafe. I was disappointed it shut down at 5 but you didn’t control that. I loved Rotorua. The Maori village was so interesting. It was a long ride but I did like the glow worm cave. I walked to the Polynesian Spa - great. Loved the Redwood tree walk. It was close. I did a lot of walking to explore the town and waterfront. I should have headed up to Auckland to fly home but my flights were done before the tour. It was a lot of miles traveled but you have a beautiful country you can be so proud of. Thank you for all your hard work.
Your help in arranging a brilliant NZ holiday was definitely 10 out of 10! We had a lovely attentive & informative coach captain. The Grand Pacific Ultimate Tour itinerary was excellent and we would highly recommend it. The quality of the coach and standard of accommodation and meals was also excellent throughout. Kind regards & thanks
I have had an amazing 14 days in New Zealand. The tour director Isobel and driver Monica were professional, dedicated and lovely people. They really made the tour so very special for me. This was my first time to New Zealand and what an introduction it has been. I loved both Islands but my favourite is North Island with its diversity. The Maori Village show was a great insight into Maori culture. I wish there were more instances where we could be introduced to this ancient culture. The hotels were all generally good for 3 star hotels. I wasn't too happy with the Ibis or the Copthorne in Auckland. The other hotels were all very good with excellent food. The Walter Peak Country House was fantastic, words can't describe the beauty of the gardens there and the surroundings and delicious cuisine. My only input here would be an option for 4 star hotels which would have made my trip more comfortable. Please do thank Isobel for her exceptional guiding skills and knowledge of NZ.
Best Experience that I had.. the arrangements were perfect as explained. Thank you for taking care of everything. Will always be my first choice for next trip.
I had an amazing time in the Bay of Islands. I enjoyed the tours very much especially the dolphin and hole in the rock tour, dune rider, ninety mile beach and Russell island. The Copthorne was very comfortable however I would have preferred a beach view from my room. Ben from Great Sights was my driver during the trip and we all enjoyed his sense of humour and information.
It would be a pleasure to share my feedback on this terrific tour and impressive company. I could write a long list of details that pleased us about this trip as there was nothing to fault! Firstly, our welcome was warm and friendly and the hotel in Christchurch was wonderful. We only had a small group of travellers 10 in all, but the mini bus was spacious and immaculate. The small group meant that we could go places a bigger bus could not. It also meant that we got to know our fellow travellers quickly. Our tour guide/driver, Richard, was truly amazing. His commentary was excellent and his knowledge of every single area was outstanding. He was also very likeable and nothing was too much trouble if we had any concerns. The places we stopped at were well thought out and timed well. Richard gave us lots of opportunities to take photos which we all appreciated. Every place we visited was gorgeous and the scenery throughout the tour was wonderful. I have travelled extensively and wonder now why I did not come to NZ earlier!
I thoroughly enjoyed my trip to New Zealand, which is a truly beautiful country and the people were equally friendly and helpful and the people I was travelling with made it so much more fun, especially as it was my first time travelling alone. The helicopter flight to see Franz Josef & Fox glazier was an out of this world experience!
Perfectly organized and a wonderful trip with beautiful places and funny tours. Thank you!
I had wonderful experience working with NZ coach tours and the trip itself. NZ coach tours is more than just “booked a tour” for me but available to help and assist me with anything at anytime. They are available 24/7. One time, on my way to Coromandel, the coach got flat tire and missed my transfer shuttle and my tour agent, Sarah and the crew worked hard to arrange transportation to my accommodation so that it took away so much stress from me. Besides Sarah helped me create my truly customized tour, she is always there to help me with my questions about what I’d like to see or do during the trip. I have been recommending your company to my friends and family and also I will contact this company again when I come back.
Our tour organized by New Zealand Coach Tours was excellent. Everything was planned and carried out extremely well. Christina was great to work with and was able to make our South Island Tour a part of a trip of a lifetime. I highly recommend this company!
We just want to thank you for the great bus tour of the South island last week. We had a great time and there were no hitches. It is so majestic , spectacularly beautiful country and the people were very friendly and helpful. Thank you for all your help. Merry Christmas and happy new year.
I have just returned home from my wonderful trip to Australia and your beautiful country of New Zealand. Thank you so very much for your help in planning and arranging my itinerary. The arrangements that you made for me went without a single hitch!! The tour guides were very informative and I learned a great deal about your country both past and present. To pick a single experience during my short stay in your country would be impossible but I have to say the tour to the Bay of Islands was exceptional. Thanks for all your help.
I had an amazing time in New Zealand. Christina did an excellent job making sure we were taken care of from the moment we arrived to when we left. Highly recommended.
We were absolutely delighted with every aspect of our recent 7-day stay on the North Island, and we are especially grateful to Heather Mullett for the excellent service she provided when she worked with me to plan our trip. She was always punctual in responding to my inquiries and responded to them in a clear, thorough fashion. At one point during our time in New Zealand, we realized that we had no voucher for one activity, so I emailed her about it. It turned out that we had a confirmation number, which was all that was needed, and I appreciated how quickly Heather responded so that we could put that concern out of our minds. We were also very impressed with Great Sights. The drivers, especially Rachael, provided superb commentary, helping us to better understand the history and geography of the areas we visited. They did a fine job of seeing to it that we knew where to be for subsequent activities, and they always had a vegetarian meal, as requested, for my wife. With all the logistical concerns associated with seven days of constantly being "on the go," we were amazed how smoothly things went. This is a testament to both Great Sights and Heather's careful planning. The trip was wonderful, and we will certainly recommend your company when friends or family members mention that they're planning to visit New Zealand. Thanks for everything!
Your arrangements, paper work, information, organised pick up and departure to airports was excellent, all the Hotels were very friendly and professional in their treatment to us. Vale, the guide, Ricky, the driver were both 5 star. The coach 5 stars. The staff who delivered and collected our luggage to the hotel rooms 5 star. You did well in guiding me to that 15 day tour. I intend to send photos when back on my home internet connection. I thank you for your services, giving us memories for a lifetime, perhaps a return visit.
Really loved this tour! It was well prepared, well planned. Every time I had a question, or a comment, it was answered quickly. I can't wait to go back, and use the same services! A first rate operation.
Great tour! We appreciated having people take care of us our entire stay. Christina was helpful with our lost luggage and she tailored our itinerary to see the highlights and meet our time requirements. Highly recommended!
Met up in Christchurch, greeting meeting with Isobel went very well. She actually wanted to know who we were, which was a vast improvement from our previous experience. On request Isobel issued us with a more detailed itinerary, (which would have been useful to have had before.) Ewan was a very safe driver, and good at his job. While Isobel was very bubbly, and informative, and they complemented each other very well. When it was raining in Dunedin it was Isobel's suggestion the we went on a brewery trip (good idea!). The route was well planned and took in all we expected. The highlight was Queenstown and the special dinner. I was pleasantly surprised that someone had had the foresight to create the package for the specialty dinner. The accommodation and food were excellent. Negatives, train journey was a bit disappointing. The special meal in Christchurch was a big disappointment. That said our service from yourself was very good and helpful.
Everything was fine. We enjoyed very much the tour. New Zealand is wonderful country!
Hello! My 77 year old mum and myself had a great time in New Zealand. We had the issue of making sure both parties were happy as my mum cannot walk very far but I can. Heather was great from the beginning. Telephone calls were arranged in advance and Heather stuck to her word in keeping to the time arranged. Because of the twelve hour time difference this was important. At the beginning I (the daughter found the whole thing overwhelming - where do you start????). Heather listened to the situation - i.e. keeping both parties happy and importantly, making sure the itinerary was suitable for my mum. She got everything perfect. We had a brilliant tour of South Island which included Mount Cook, Milford Sound and Doubtful Sound - all of which was magical. We had unexpected snow but we did not need to worry - we were kept toasty and warm on the coach and the boat but make sure you take the correct clothing!!
One thing I did learn, is you may need to check the travel times as you may want to spread your time in the coach a bit more (I didn't have this choice as I only had a few days). The coaches were great and the coach drivers were absolutely brilliant! A mine of information and they gave a commentary on the tour - we learnt so much and they made the trip. I would be mindful as to what size bag you take as not all coaches have an overhead shelf for you to put a bag on. The driving standard was extremely high and you felt safe at all times - your safety is paramount to them. Lots of toilet stops so need to worry! If you go to Queenstown and decide to go the steamer ship for a BBQ meal DO NOT eat much on the day!!! We were advised at the hotel do this. Had a big breakfast then a coffee and cookie at lunch time - glad we did because nothing can prepare you for the food (both in amount and quality). The organisation was amazing and don't worry if there are only two of you - tables are sorted appropriately for different group sizes - we met some lovely people from all over the world. The hotels chosen were all great - we stipulated hotels that did evening bar snacks/ meals as when you are nicely tired it meant you didn't have to leave the building. The quality of the food was consistently high. So in summary - we would recommend New Zealand and New Zealand Coach tours as the hospitality and organisation was second to none from all parties. By arranging the tour it took away the stress of organisation which was great as we could just go and enjoy ourselves. For internal flights Air New Zealand was great (also for the long haul getting there), and definitely ask for a taxi driver to collect you from the airport - nice to have a friendly face on arrival and help with the luggage. Enjoy your trip!
A thoroughly enjoyable & memorable experience. We have no hesitation in recommending the company to our friends & relatives. Nth. Island is now well & truly on our horizon!
The entire tour exceeded our expectations. The hotels and meals were excellent. The entire tour was well organized and the tour guide plus the coach driver were excellent. The additions to our tour itinerary were very good and we especially enjoyed the Northern Explorer.
Very well organised!! We are so happy with the trip and also with our contact with New Zealand Coach Tours prior to the trip. Everything has been so smooth. It has left us with a wonderful memory for life and a fantastic experience. 5 stars our of 5. We will definitely recommend you.
I had a fabulous time - bit too much travelling on the bus - needed to be more days where we spent 2 nights in the one place
Kia Ora! I finally recovered from super Jet Lag and I just want to run through how amazing my trip was. I got to do most of my bucket lists. But never enough time in wonderful place like this. I love both cities (Auckland and Wellington) that I can't tell which one I like better. I wish I had more time in the cities. Coromandel was my highlight. I like everything about it and I can't tell enough to my friends that they should go visit Hot Water Beach. When I come back next time I would spend more time in the cities along with the South Island. Hopefully soon :).
Tour was great and well organised
I just did a 10 day South Island tour.. What a fabulous time I had. Our driver was fantastic and made some great friends along the way. What a beautiful country NZ is. Thank you Kirra tours for sharing.
Enjoyed the tour very much and NZ exceeded our expectations. Tour was well run and coach drivers and tour guide were excellent. Some of the added extras were too expensive for our budget.
We had a great holiday and it was a very well organized tour, we will do it again 4 1/2 stars! New Zealand was an amazing country, clean air and not congested the tour was very organized especially Mary our tour guide. She was very knowledgeable and helpful. We will do it again in the near future. I will give Mary 5 stars
Our thanks to to Sarah for putting together our tour of the South Island. Although we missed out on the Trans Alpine leg, an alternative was organised and worked. The whole trip was seamless. We were told we were to meet or picked up & this all occurred without issue. The activities booked all were enjoyable - including a wine tour for two people who don't drink ( Got to see Highlands Park as a bonus) We had the privileged in meeting Sarah in Wanaka. We enjoyed the whole experience & would recommend Sarah to anyone looking for a bus tour.
From the organization of the tour, the attention to details and the timely answer to all my questions, I probably spent one of the best vacations ever. Enjoying a very comfortable coach with large windows to admire the scenery, I also appreciated so much Brian, our guide who took extremely good care of us. Caring and so patient, he was the perfect companion for all of us. Present each time we stepped out of the coach, asking for news, giving us all the necessary info and very knowledgeable about everything we saw and visited was amazing! Thank you for this fabulous trip! Loved every minute of it!
Very satisfied with all arrangements
Very enjoyable but would of liked longer at the treaty grounds. Rachele our 1st coach driver was very passionate about country and heritage. Loved Russell. Thank you
Well the whole trip was amazing and very well organised with seamless pick ups. Both hotels were superb although personal taste preferred the smaller hotel in Rotorua. All coach and minibus drivers friendly and answered any questions passengers asked. All pick ups on time. Geyser trip was great and our driver was so good. Cannot recommend him highly enough. Sadly his name escapes me at the moment. We walked to mineral Spa in Rotorua and enjoyed a beautiful morning relaxing. The main point of trip to North Island was Hobbiton and I was not disappointed! it was wonderful. Well organised, no rush, plenty of time and space to enjoy a well put together experience and the guide was excellent again. The meal was brilliant! I would like to say thank for taking on board my request for small tours on minibuses once we arrived in Rotorua. Whether this is how you operate or not it was perfect. Each trip was friendly small and intimate and made the long journey to New Zealand worth it. Although we only had a taster of you country we loved it. Thank you for an excellent experience.
Nice to hear from you again and thank you for every thing you done for me from booking the holiday and keeping me informed start to finish. Also it was nice talking to you on the free 0800 number from the UK it is more of a personal touch than an email. As for the holiday it was amazing and everything went to plan, you have such a lovely country i did not want to come back home the only down side was the flight it was a killer. The sight seeing and hotels were first class and the food was fantastic. The south island is so dramatic compared with the north its a bit like the Scottish highlands as we were heading from Franz Josef to Queenstown the heavens opened up and i have never seen rain like it and it went on for 24 hours but it did not affect us as we were on the coach to our next hotel. The coach driver Linda was fantastic I got on really well with her and because I am an early bird and was up and down for breakfast every morning at 6.30am Linda used to follow shortly afterwards so we used to have a good old chat before the other 13 came down - she did wind me up about the All Blacks beating us at rugby though and was all in good fun. As I said its one holiday I will be talking about for a long time to come. Thanks again for all your help.
Just wanted to let you know how pleased my brother and I were with the Grand Pacific Tour we took on your recommendation. It was great in all respects. The guide Lorraine Alexander was friendly and well organized. The two coach drivers were excellent drivers, knowledgeable about NZ history and the flora and fauna we encountered. The accommodations were fine and the meals superb; especially breakfast. I'm in a scrambled eggs coma! We encountered some difficulties due to the weather but the guide and driver coped with barely a hitch. The road to the Fox Glacier was washed out so they took us to the Franz-Joseph Glacier instead. The Trans-Alpine railroad was washed out so we took the coach back to Christchurch. The Arthur Pass was washed out so we diverted to the Lewis Pass. The tour Schedule was maintained! Finally, the other passengers were totally friendly and congenial which made the trip most welcoming. Further, the South Island is a jewel. The driver (Geoff) told us that New Zealand had fourteen National Parks. My brother's observation was that the whole South Island was a National Park.
It was a great 3 day tour. The Copthorne hotel was great accommodation - even used their hot spa, despite it being a little cool in the evenings. The highlight was Day 2 - the trip to Cape Reinga which included a couple of opportunities to paddle our feet in the ocean and a really fun drive down a river and then 70 km along 90 mile beach. The drivers and tour guides were fun and informative. Many thanks - good value for money.
Our vacation to New Zealand could not have gone more smoothly. The itinerary put together by Shelley at New Zealand coach tours left no stone unturned. The transfers were on time, the hotels were comfortable and perfect for our needs. The tours were the best and all went very smoothly. I would not hesitate to book with this company again and to recommend them. Shelley was patient and very helpful as we worked to customize this itinerary to our needs and time constraints.
We loved every minute of our trip. Everything went so smoothly. The travel guide Hope and driver Stu were fantastic. They were fun, informative and always ready too help. The places we visited were beautiful. We score the trip 10 out of 10. Many thanks also to Christina Brockie for being so helpful and organising this trip for us. She consistently kept us informed. Thanks again.
My Grand Pacific 9 Day Taste of the South Island bus tour was perfect in every way! The bus was very comfortable and clean. Every hotel was very nice and provided excellent service and meals. The locations we visited were absolutely beautiful at every turn. The coach driver (Riki) and tour guide (Dave) were wonderful. They made our trip very enjoyable and took pride in showing their country to us. The activities included in the bus tour added to the value and my personal experience. I loved every minute and hope to return one day!
It was a wonderful experience, especially the South Island. Our bus driver Ricky was very knowledgeable and the tour leader Dave organised everything really well.
Every day was a wonderful experience. Such knowledgeable drivers and first class treatment all the way. Took a number of the optional tours and they just added to the whole experience. Thank you for a great time.
The entire tour was wonderful. Every detail of the trip went flawlessly. Pickups were on time and met us easily. We enjoyed all of the hotels, especially the Hermitage at Mt. Cook National Park, the boutique hotel at Fox Glacier, and the M Social in Auckland. The only sight disappointment was in Queenstown where the hotel was not directly on the lake, as the pictures led us to believe, though the hotel was nice and convenient. All the coaches by Great Sites were wonderful - the drivers were friendly and informative, the photo stops and rest stops were timely and the right length, coaches were clean and comfortable. Highlights of the tour, our favorites, included Mt. Cook National Park - views from the hotel, hike and boat ride on the glacier lake, Queenstown including the LOTR scenery tour and the gondola up the mountain (that we booked on our own at the hotel), the Alpine Train ride from Greymouth to Christchurch. The only disappointment was the glow worm cave boat ride in Waitomo, I guess expectations were too high. Christina and others at NZ Coach Tours were great to work with and very responsive to our interests, concerns and questions. In addition to this tour, we cruised around NZ on a Princess cruise and would highly recommend excursions to Hobbiton, the Weta studios in Wellington, and the Fiords. We cannot give a stronger recommendation for NZ Coach tours.
Very well organized. Very good hotels and dinners. our tour leader and driver were excellent!!! Words are not enough! Thank you for everything!
From first enquiring about my trip from U.K. to New Zealand I have had the most amazing help and advice. Whilst I had organised my flight to stay with friends and relatives, I wanted to experience as much of South Island as possible. Sarah responded to my enquiry. She was most helpful, suggesting a route for me. Everything was arranged so that I could have quality time in places. Accommodation was booked, coach trips booked. As an independent/lone traveller I felt safe. Apart from the heli flight being cancelled due to poor weather, everything was perfect. I met some wonderfully interesting folk along the way. I have had another holiday of a lifetime. Many, many thanks.
Excellent tour efficiently arranged by Louise. Our driver Rachael was very knowledgeable and helpful.
Mary is the best tour director possible, the highest ranking. Ricky is a a careful driver and very helpful. Ten plus out of ten for Mary and Ricky. William and Doreen
My daughter and I thoroughly enjoyed our Best of the North tour on her spring break from Uni in Melbourne. We both got a good appreciation for rural life in New Zealand and she is thinking of returning next year to visit the south island.
My husband and I had a wonderful time. The tour was well organized, informative and educational, and yet not tiring. Thanks Brigett for organizing this for us.
I must say that I was totally pleased with the tour right from the start at Auckland Airport where the Supershuttle was waiting for me. I would like thank the Tour Director, Hope Kewene-Horsley for being so efficient especially in providing information of all the places we were going to visit each day and our calm driver Mark who brought us safely to the destinations & back. I will certainly recommend New Zealand Coach Tours to friends going to New Zealand.
I am really happy I chose New Zealand Coach Tours for organising my trip in South Island. I was in contact with Louise Barrett, who was very responsive and helpful in choosing the right tour and booking suitable type of accommodation for me. I must say that I was impressed how well everything worked out, especially as I have booked the tour while travelling in Australia on a very short notice (less than one week before it has started) and was staying just for few days in NZ. I would recommend New Zealand Coach Tours to my friends and hope to have a chance to use this company service again in the future.
Thank you. It was a wonderful experience and all went exactly as planned.
An absolutely fantastic experience that I would recommend to anyone. We will be back to do the North Island with Grand Pacific!
Chelsea was very helpful in every step of the way. I made some mistakes and changes because I was so busy with work but she addressed them and smoothly. Wouldn't have done this trip efficiently if it weren't for her. Needless to say, the North was breathtaking. Looking forward to see the South with Chelsea's help again!
I enjoyed myself very much. Tania our tour guide was very professional and caring. A special thanks to Jane too for arranging everything for me.
Thank you for your excellent service it made the whole planning and booking service extremely easy. the trip was fantastic, I loved every minute of it. Thanks again.
My wife and I enjoyed the tour very much. We had a wonderful time in Auckland (we walked a lot, travelled a lot and ate a lot). We have seen the scenic beauty of New Zealand many times on the internet but to now experience it in person was wonderful. The instructions you gave us and from the driver were clear and easy to follow especially for us whose mother language is not English. We saw much more than we expected too and especially loved seeing the dolphins on our harbour cruise. It was worth every dollar we spent and we will recommend you to all our friends. See you in NZ next time we come!
Your prompt and efficient service was very much appreciated! Had a great trip overall- met some lovely people and our driver David Underwood was competent, knowledgeable and good company. Loved the Ultimate Coach concept and will be unlikely to travel any other way in a coach!! New Zealand was the star, without a doubt!
Thank you Sarah for doing a sterling job on my recent "Taste of the South Island" tour which went wonderfully well. Highlight was the helicopter scenic flight over Lake Tekapo and all the friendly, mainly Australians on board. Was very memorable, including the rather too early starts some days at 6 a.m. wake up!! Food was wonderful and accommodation very nice. Thanks again for your enthusiasm in making my booking and trip go without a hitch. I was glad to pre-check that the helicopter ride was covered by my insurance policy!! I fully recommend this tour, along with the excursions at each destination.
Our holiday in NZ was memorable with so many highlights. Most of our accommodation was very good and their beds were very comfortable and warm. All our meals were outstanding with so much to choose from with their appetising menus. Our buses were very comfy and having alternate seating each day was a great idea.
Our tour guide Chris was wonderful - very caring and did everything he could to please his passengers, nothing was a trouble and his attention to detail 2nd to none. Your input and planning was excellent, there were no hiccups, all managers of our motels etc greeted and welcomed us on arrival at our destinations, keys and baggage available within minutes. We were not pressured to do optional tours, always our choice and our group were very happy, we met some delightful people, some of whom we will stay in touch with. Weather was great, bus was warm when it was coolish, as was our accommodation. Loved seeing Carving School and Meeting House, concert, farm entertainment, Maori Hangi etc probably highlights in the North island. Highlight in south was the Cruise on the TSS Earnslaw to magnificent Colonel’s Homestead and their gourmet barbecue!!! The food and venue were a great surprise and it was just lovely. I think I have just about covered it all. Thank YOU once again
Many thanks for organising our South Island Tour; it was amazing! The sights were spectacular, every day there was something breathtaking to see. We really enjoyed the coach drivers' vast and extensive knowledge of each area, they kept us very well informed and were extremely professional and careful drivers. The accommodation was excellent and just what we needed; clean and spacious with helpful and friendly staff. The only constructive comment I would make would be the day to Milford Sound was too long on the coach, I don’t know if a stay at Milford would help rather than returning all the way back to Queenstown. It was certainly worth the trip but passengers were tired and seemed to feel there were too many hours on the coach. We had a wonderful time, everything ran like clockwork, timings were adhered to and all itinerary was kept to as stated in our programme; very stress free! I would like to take the opportunity to thank you personally for being so helpful, efficient and accommodating with our booking, for keeping us well informed and updated and helping to make our trip so memorable. I would certainly recommend your company to others!
I had a wonderful experience with Chelsea organising my trip. As a first time solo traveler, Chelsea put my mind at ease, and organised everything for me that i had ask for from transport to and from the airport and tours i wanted to do. She answered all my quires promptly and professionally and i found her very approachable and friendly. I will book through New Zealand coaches again,thanks again :D
We were very happy to have traveled on our New Zealand Coach Tour on 18 Sep 2018. Amanda Dalgleish was our Agent and she was so professional and helpful. She helped us a lot during our trip. Originally we were to have started our trip on 17 September, but there was a big typhoon that reached landfall in Hong Kong on the start date. We were lucky to have Amanda helping us and she re-arranged all our schedule so we could arrive a bit later and continue our NZ holiday. We have such good memories of NZ and we ate all the delicious NZ food recommended by Amanda. We will take a NZ Coach Tour again with Amanda but this time to the South island of NZ in the very near future. Thankyou!
Well, we are just about to leave for Melbourne. I wanted to thank you for organising such a wonderful trip for,the four of us. Everything worked so smoothly, there wasn’t one hiccup! Even taking the car back to the airport wasn’t as difficult as I thought, even though they are in the middle of construction work for rental returns (we did do a couple of loops to find Europcar.). Our drivers were all wonderful, friendly, and so knowledgeable, nothing was too much trouble. Our driver, Alan, from Iconic, was especially lovely, and we have left a comment on trip advisor about that. Again, thank you! I hope we visit again one day. Jackie, Jemma, Jai and Jazmin
My girlfriend and I enjoyed a 9 day Tour organised by Suzanne Barber, all we can say is good things about her and the tour. She organised for us to be collected from Wellington and begin our tour after the New Zealand Vs South Africa rugby match. We wanted to see the sights of the scenic south island but were quite restricted time wise with when and what we wanted to see. Suzanne probably thought I was a nightmare with our requests, she always found a solution to every request I had and made it a trip of a lifetime by arranging pickup from Wellington to start our tour on the Interisland ferry, to stop in Kaikoura to see the sperm whales, Tranz Alpine Scenic Train Tour, Franz Josef Glacier and Milford Sound nature cruise displaying some of the most beautiful scenery in the world. She also organised a session in private hot pools and a buffet dinner up in Queenstown with the Skyline Restuarant up the Gondola. No matter what we requested she fulfilled and we had a trip of a lifetime so thank you Suzanne from Jonathan & Jennifer
Hi Natalie, We had a great time. We had a great group of people on the tour and made many new friends. We had two every good drivers and a very good tour guide. Thank you for recommending Grand Pacific, great company to travel with,so attentive to everyone's needs. Thank you Sheryl Reynolds
Hi - Ben was great- kept me updated as to tour changes. He made it all very simple and easy! The tour was fabulous - very well run - big thanks to Phil our tour director and his driver who both made the trip easy, informative and fun. Would recommend.
Our 3 day TranzAlpine Tour which we started on 12 September was excellent and lived up to all our expectations. The train journey was most enjoyable with its large viewing windows, scenery, excellent cafe and commentary. Our bus journey from Greymouth to Franz Josef and our hour long stop in Hokitika enjoyable. We stayed at the Scenic Hotel in Franz Josef for the two nights which was lovely with excellent room, breakfasts and facilities. Even tho it rained heavily in the afternoon and night we managed to walk up to the glacier in the morning. We enjoyed wandering round the small town with its great views of the mountains and bush. Our journey the next day in a luxury bus was great with the driver stopping at three or four scenic spots to view both the mountains and the rugged West Coast and with the driver giving a most interesting commentary right thru to our destination in Queenstown. All in all it was a great - and even though we were staying in Queenstown for only three nights we were caught up in the closing of the airport with snow and ended up staying an extra two nights which was an added bonus. Also Ben McKay was great to deal with whilst I was planning our trip. Leonie and Tracy Broe.
We had a delightful time during our tour of New Zealand. Christina Brockie was a joy to work with and provided excellent customer service.
Thank you dear Sarah and New Zealand Coach Tours for a perfectly arranged trip to New Zealand! Everything worked splendid! We were able to see most of New Zealand in 9 days, without feeling stressed! We recommend New Zealand Coach Tours to anyone that is thinking about booking a tour in New Zealand! We have memories for a lifetime! :)
We had a fabulous time on the 5 day southern alps tour. Everything went to plan including the weather ... amazing views!
Overall, the tour was a good experience. The hotels and meals were excellent, better than our expectation. Tour director was very knowledgeable and the driver did a great job.
We had a great time and the arrangements all worked out well. The details and the numbers to ring were great. Over all we really enjoyed the experience and my husband had his 70 birthday in Queenstown so quite memorable. Thanks for organising the trip it was very hassle free.
Thank you for all your help with our tour. We particularly enjoyed staying at Blue Peaks in Queenstown, great atmosphere, good view, very clean and comfortable. Milford and its surrounds are always memorable. The coach driver on this route must have an excellent attention span and driving skills. While commentaries throughout the tour were great, perhaps some of us would appreciate if head phones were fitted. Scenic train ride another beautiful highlight to wrap up the journey. Overall we had a very enjoyable and fun trip. Thank you very much once again.
Good evening from Dillan, Elsie,Daniel & Sandra of South Africa after returning home and rested.....Thanks for a great 5 day South Island Tour 10th-14th Aug 2018. Above the great sights and the scenic beauty of the South Island which we thoroughly enjoyed , the tour organisation and all the arrangements were of the highest standard and every item on the itinerary were "right on time" , the coaches and the drivers were great.....the accommodation excellent....the lunches enjoyable. In terms of the Itinerary everything worked out perfect.
On behalf of Vicki and myself I want to thank you for putting together such an incredibly wonderful holiday for us.The accommodation, the transfers, the coach trips and the train trips were all perfect and we loved everything we did. We also appreciated the tour documentation pack you left at our first hotel as it was thorough and informative and combined with the commentary from the various drivers on our trip added to our enjoyment while traveling. Vicki and I chose a great time to visit your beautiful country and we look forward to returning there in the not too distant future, at which time we will be sure to explore another of your amazing tour packages.
We booked a HAKA Tour via New Zealand Coach Tours. Let's start in the beginning. We had a couple of questions in our minds concerning tour dates and of course the payment. Salli Smith was super helpful and every time when we contacted her she replied immediately and every time with a really professional but lovely answer. Just really cool. Then our trip started and it was just awesome. To see NZ with all it's variety and attractions was really stunning (and the weather was perfect). The whole process was really easy as well. So summing up - a really great and professional experience from our agents Salli and Emma, thanks so much for that and just an amazing tour. We'll definitely recommend this agency to our friends and colleges here in Germany and overseas. Thanks so much and hope to catch you soon. Cheers from Germany.
Loved the tour that was put together for me. Great company that worked with the limited duration of my trip and ensured I saw all the areas of this beautiful country that I wanted to enjoy exploring. Anyone going to NZ this is the company I always refer people to. Great product, great service, and what a way to see New Zealand. Thanks again. I will be contacting you again in the future.
My sincere thanks Suzanne for the itinerary you put together for my tour of Northland.The very comfortable coach journey had an informative and enjoyable commentary. I found the day trips were excellent and your arrangements for my pickups all went with ease. As a senior solo traveler I so appreciated that I was obviously listened to and therefore my holiday was really great. I will definitely be contacting you again for your services.My sincere thanks.
Just passing on a big thank you to you and your team for putting together a lovely holiday. Both my wife Lee and I were VERY impressed with all the buses drivers and guides. The accommodation in both Queenstown and Franz Josef was both warm and comfortable with everything we needed. I was also very impressed with how well everyone stuck to timetables - buses arrived when they should've and departed the same. We have already been recommending your company to our family and friends. As Kiwis we felt very proud of the high level of service that was provided along the way. Once again thank you for support and recommendations.
On the whole I had a fun time and had great weather. Going it alone for the holiday was ok too. Hawke’s Bay and wedding was fab - cant beat friends and family. Thanks for your help, prompt responses and constant reassurance.
It is a great experience to join Lord of The Rings tour though New Zealand Coach Tours. All the tour arrangements and hotel were perfect. We still had some free and easy time to explore the place by our own. Shelley, our agent, was very helpful and accommodating to all our requests, especially for the last minute additional tour that we requested. Overall, we had a great journey exploring New Zealand and it is really an awesome place to visit. Thanks for the great service, Shelley!
My experience with Nisse was wonderful and stress free, before booking my trip I was worried how will my trip go since I was travelling alone with my son 11 years old. When Nisse contacted me and we went through what exactly I needed I felt all my worries were handled by Nisse, she made sure my itinerary was tailored made accordingly to our needs, she took care of everything and gave us the best excursions, hotels and time to relax.The hotel was good and so close to all the trip which I had to take. I must say this holiday was very well arranged. Thank you Nisse, you are excellent in what you do and all my trips I will definitely want to go through you since you are the best.
Our Grand Pacific Holiday was really great. Most of the planned trips were really good. The tour guide and coach drivers were also excellent. All in all would definitely recommend - thank you.
My family and I had planned for a trip to NZ to spend my dad's 70th Birthday and we were initially with another tour operator but they last minutely decided to cancel on us and in a frantic mode, I started googling NZ tours on my way to work one morning and that's how I came across New Zealand Coach Tours. I gave them a call, told them my situation and Christina, who was our tour agent, immediately planned and arranged an itinerary that suited our needs and flexibility, changing and tweaking itineraries to cater to our preferences. I am so impressed with her service that I'm here writing a feedback for them and recommending them if you are looking for a tour operator to help plan your trip to New Zealand. Every question that I had, she replied in detailed and promptly. Very helpful and was always there to help you and make the best out of your trip. I'm based in Australia and I remember ringing her one day but she immediately offered to ring me back so that I don't have to pay for international calling fee, so that's how thoughtful and great her service is. A small gesture like that makes a difference with your experience in dealing with tour agents! Very happy and satisfied with New Zealand Coach Tours and their services. Definitely recommended.
Wonderful tour - all the right tourist spots - great commentary and excellent meals.
The trip arranged by Brigett was really great and we enjoyed it so much! Although the weather when we arrived in Franz Josef Glacier was not good, we got a very decent hotel room and I spared a relaxing and warm time with my family! The service by Great Sights was really great and Peter was so informative and nice! Apart from that, all the tickets and room were well reserved by Brigett and I just needed to print out the documents and showed it to the driver or reception. All the transportation was arranged in a perfect way and it really saved us a lot in planning. Thank you so much Brigett and New Zealand Coach Tours!
We were lucky to book the trip through Erynn. She was very helpful and made it very easy for us to chalk out the whole trip. She even helped us with our itinerary after the trip. Our trip was great. Very well organized. We felt welcomed by the whole crew. Again thanks to Erynn for making this experience enjoyable and memorable.
We had a wonderful holiday as planned and booked by you Christina. All the arrangements went like clockwork, the bookings were all in place, the inclusions without any hassles and the pickup arranged were on schedule. The hotels were up to standard, the hotel and tour staff polite, efficient and friendly. We had a truly memorable holiday. Thank you for the excellent arrangements. The weather was also perfect which added to the experience.
I would like to thank Natalie from NZ Fine Touring for organizing our recent NZ Holiday with Grand Pacific Tours. We had a fantastic time, beautiful scenery - very green, amazing locations & very friendly staff, especially the tour guide from Grand Pacific Tours who went above the call of duty to keep us all happy. All of our tours were great, especially Milford Sound and Queenstown, Skippers Canyon and the Shotover jet boat ride were well worth the money. Many thanks to all involved.
Thank you Christina for saving us in a dilemma. You booked such a fantastic tour for us in less than 3 hours and every single place you sent us was more wonderful than the place before. The drivers were so knowledgeable and polite. Our hotels were lovely except Cotswold was just adequate. It needs sprucing up a little but the activities you booked were great and the planning and time management for our short 11 day trip to NZ was seamless. We didn't waste any time "waiting" and our time usage was perfect. I am referring you to my friends and hope to come back to NZ again. Thanks for your quick response to our request.
Thank you so much Shelley for all your help and assistance in booking our tour with AAT Kings as we both thoroughly enjoyed every moment of this tour, as Vale & Mel were both excellent tour operators and we could not have wished for a better driver. We both had the pleasure of staying at some lovely hotels with excellent facilities and have just seen so many wonderful places on this tour which we will never forget. in a few years time and will certainly be contacting yourselves again then. With all our very best wishes.
My wife and I completed the Grand Pacific 14 Day New Zealand Panorama tour and we would like to feedback that the tour was great. The local drivers with their local knowledge and humour were brilliant, keeping us on track to enjoy the 2 weeks and have a great time meeting the others on the tour. The additional offerings were well matched to what we like and the inclusions were largely suitable. Well done. Thanks.
We had an amazing time on our trip. It was organised to perfection by Lauren, and everything was as easy as it could be. The locations, optional/included activities, and the hotels/meals were superb. Great bunch of people in our group, and the driver and tour guide were good fun and informative.
Heather was very accommodating. She answered all my enquiries even if sometimes it was not related to the tour itself. As for the tour, we all enjoyed the itinerary she prepared. We were able to explore the different aspects of New Zealand comfortably. She gave us a very detailed itinerary so that I didn’t have to worry about anything during the trip.
The tour was very well organised. All the pick-up and drop offs were on time. Went with clock-work precision.
Hi Erynn, the coach tour was fantastic! The coaches were clean, comfortable and the drivers were kind. I want to join New Zealand Coach Tours again.
Hi Shelly. The trip was simply FABULOUS!! We loved every minute. Accommodations were all excellent; the planned excursions and activities were all enjoyable; the bus was EVERYTHING we hoped it would be; meals were all high quality. Our tour guide did an excellent job. Trip organization was seamless; from the moment we landed in Auckland and were picked up to be taken to the hotel, to the moment our driver in Christchurch not only took us to the airport, but grabbed both our suitcases and shepherded us to exactly the right counter inside the terminal, we were fully taken care of. This was an amazing trip, and I just wish you and Grand Pacific would open equivalent tours all over the world. Thank you so much for the role you played in making this all happen. You were our first contact, and you made such a good first impression. We are so glad we booked with you. Go ahead and publish whatever part of this you want. Sharon
Lauren, thank you so much for all your help organizing such a great trip. Everything worked out great, we loved the whole experience. Everyone was fantastic, from the drivers to tour guides to hotel agents to the airline agents. Your detail description of our itinerary was extremely helpful. Will highly recommend your company to friends. Again thank you so much. Darcy
From the first moment of stepping onto the bus I loved every minute of our tour. It was superbly organized and ran very smoothly. I especially liked some of the outings which were organized for us as well as the many options offered. We saw a marvelous variety of scenery, bush, towns and the very many sea inlets and outlets and the Trans-Alpine was fabulous with a sprinkling of snow to wish us on our way. Breakfasts and dinners were always welcome and we had a good selection to choose from and accommodation always sparkling clean. All in all I found this a wonderful way to get a good overall view of NZ and it has whetted my appetite for more! Thanks again. Penny Erasmus.
Hi Lauren, Thank you so much for all your help organizing such a great trip. Everything worked out great, we loved the whole experience. Everyone was fantastic, from the drivers to tour guides to hotel agents to the airline agents. Your detail description of our itinerary was extremely helpful. Will highly recommend your company to friends. Again thank you so much Darcy
We cannot fault the service given by Christina Brockie at New Zealand Coach Tours. Everything was organized like clockwork and the Grand Pacific's 9 day Northern Spectacular was an excellent tour.
The hotels and included meals were of a very high standard. The itinerary was interesting and our tour guide and driver gave us lots of information along the way. We all had a great time.
Hi Christina, Just a short note to thank you for making our fantastic New Zealand holiday possible. We enjoyed every minute of our time in Middle Earth. Everything went smoothly.
The airport and train transfers were on time. Elilzabeth who picked us up from Queenstown airport was especially helpful with Cristine’s misplaced luggage. She even drove us around Queenstown for orientation and pointed out interesting spots and shortcuts from the hotel to the town centre. We're so glad you chose it as our base as it is such a beautiful place. The accommodations were clean, comfortable and conveniently located. The tours were very interesting and the guides were very knowledgeable, especially Andrew of Scenic Lord of the Rings Tour and Stuart of Great Sights from Christchurch to Queenstown via Mt Cook National Park. The places were awesome – Queenstown, Milford Sound, Glenorchy, Fox and Franz Josef Glacier, the West Coast, the Southern Alps, Arthurs Pass, Canterbury Plains, Mackenzie Country, Mt Cook National Park, Lindis Pass, etc. In fact, wherever we looked was picturesque! I have been telling my friends about my trip and recommending you and your company for their own “100% Pure New Zealand” experience. Best Regards, Brenda
Thoroughly enjoyed our trip down south with the highlight being Milford Sound. A fine, clear day so we could enjoy the magnificence of the Sound.
We were fortunate enough to see a large pod of dolphins as we went out into the Tasman Sea and seals on the rocks with a baby Blue Penguin to boot! Coach drivers were excellent and accommodation was good. (Punga Lodge at Franz Joseph was the standout). We will be back next year to complete the top half of the South Island after lots of great memories.Sue was 'white knuckles' going into the Shotover but thoroughly enjoyed the jet boat and would now do it again! Kind regards and our thanks for a great trip. Eric & Sue
The trip was well organised. Drivers were good, punctual and going up to Paihia, informative. The weather on day 1 was heavy rain but didn't stop us doing anything. The guide at the Treaty Grounds was full of information but delivered it very quickly and at the same time as we were trying to see the houses and read what was on the walls, so I couldn't take it in.
Gathering the group together at the start and giving us info first and then letting us sander round would have been more helpful for me. The mini bus guide in Russell was excellent. Day 2 to cape Reinga and 90 mile beach was excellent. Good driver. I loved the Cape and found it a moving experience. Watching others sand boarding was fun. The Hole in the Rock cruise was excellent. And we were dropped off in Russell so gave me the chance to see it in the sunshine. The ride back to Auckland was good. My motel accommodation was adequate and clean. The proprietors were friendly and helpful. Overall a good experience. I did feel it was rather expensive (although I don't normally book organised tours so hard to compare). But it was great to have everything organised. Thank you.
We had a good time with the itinerary that Annelise has put together. Thank you! Our schedule was really packed and hectic. We saw, did and walked a lot. The Christchurch Double Decker Bus ride, Mount Cook, Queenstown, TSS Enslaw Steamship / Dinner at Walter's Peak and definitely Milford Sounds were by far the best recommended attractions in this itinerary.
If we did not have to sit in the one of those Great Sights coaches on different days probably totaling approximately 2 - 3 days in this whole itinerary, we felt those hours could be better spent at sight-seeing at smaller attractions instead. The Greymouth Train back to Christchurch was scenic - but prepare for another long day of riding though. The accommodations were comfortable, but I have to say the one in Mount Cook chalet was unexpected as it was a fair walking distance from the main Hermitage hotel drop off. The chalet location was hard to find - there were no signs or lightning along the path and definitely was frustrating as we had to walk in the rain back to the main hotel to ask directions again. But having said that after all we've gone through finding the chalet; the positive outcome was the hotel manager who felt bad for us upgraded our existing chalet which was a blessing. In our opinion, the Rainforest Retreat at Franz Josef is by far the best accommodation of all - that's is only if you get the Deluxe Suite! That definitely made up for to the surprise when we were just dropped off at the foothills of the Franz Josef Glaciers and we had to hike 1 hour to the reach that glacier site when we thought we would be driven to actually see the glacier instead. More walking - so better bring your hiking boots if you have signed-up for this particular mini-tour. The breakfasts at the Ibis Christchurch and Mount Cook were excellent. They have a wide-spread and be sure to fill-up as you will need all the energy to last you through the day if you did not pack lunch or dinner. The coaches will stop along the way so you can pick-up something, but if you are conscious of your budget (and we have to say the food in NZ are expensive!), best option is to find a supermarket and stock-up snacks, fruits and definitely water! One last comment is the Nomad Safari tour - you will definitely get to see some the Lord of the Rings sites and you also get to practice your sword skills as you drink tea and have a cookie (that was packed and supplied with compliments from the tour agent's very own picnic basket) in the one of the forest....that was hilarious! Overall, it was an adventure considering this being our first visit to South NZ....perhaps we'll do North NZ the next time...with better walking shoes and hopefully less riding in coach buses :)
Carol and I were on the Grand Pacific 10 Day South Island Spectacular from 11th March to 20th March. Initially organising the tour with the brilliant assistance from Natalie DeCaro was made very easy. Nothing was too much trouble for Natalie in spite of her having to deal with some very inclement weather during the organising period. We both thoroughly enjoyed the tour.
The coach crew were very helpful, entertaining and knowledgeable in all aspects of the country travelled through, the attractions to visit and the history of the country. John Crummey did his utmost to accommodate everyone's wishes and he was always very pleasant and cheerful. The coach driver, Geoff Painter, was an excellent driver. Never rushed and very safe. One always felt comfortable knowing Geoff was at the controls. Our accommodation was very good with very few problems. We did have difficulty with gettting a room with a walk-in shower. in spite of asking several times. It wasn't arranged until the penultimate night. Carol was unable to access the showers located over the tubs which made life more difficult than necessary. Our disappointment came from knowing that other people in our group had walk-in showers but did not have the mobility problems that Carol had and she needed the walk-in shower. We were very happy with the standard of accommodation throughout the journey. The included attractions were, for the most part, very good. The TranzAlpine Express experience was most enjoyable. One of the highlights for us was the jet boat ride on the Haast River. The night in Queenstown when we travelled by the TSS Earnslaw to Walter Peak Station was a truly great experience. We loved it all including the sing song on the return journey on the TSS Earnslaw. We felt that following the dinner we were rushed a bit to go to the sheep dog show. More time for a coffee following the meal would have been appreciated. The meal at the station was really good. At Te Anau I went on the glow worm cave tour. That was a great experience. Our trip to Milford Sound was good. We were lucky to have good weather that day and, in fact, for most of the trip. At no stage did the weather interfere with our planned activities.Would have liked more time in Dunedin. Looked a very interesting city We were taken to Larnach Castle which was quite interesting but the stairs made it too much of a challenge for some people. We would have preferred to have the opportunity to do a short rail journey from Dunedin along the coast. There was a 90 minute journey available but it was just not possible with our timings. The Haggis Ceremony was a lot of fun and we enjoyed that as a lead up to dinner. The accommodation at Twizel was very good despite our expectations of mediocre accommodation suggested (perhaps jokingly) by our tour guide. The trip to Mount Cook was great. We were lucky to see the mountain clear of cloud and we really enjoyed seeing the snow caps on the mountain and adjacent peaks. On our return to Christchurch we were taken on a tour of the CBD. A number of tour participants had arrived in Christchurch prior to the commencement of the tour and had already done their own tour of the city. Perhaps an alternative arrangement could be offered to people who had already done this aspect of the tour. All in all it was a most enjoyable tour. We were well looked after by the coach staff, the coach was extremely comfortable and the accommodation was very good. I would not hesitate in recommending a similar tour to anyone wishing to have an overview of the South Island. A great experience and thanks to all who made it possible.
Beth & I, Would like to thank you for a really well organized trip to the South Island. All the links worked like clockwork. also the accommodation was of a good standard and all the staff were really helpful. We would certainly recommend you company's services to anyone.
We both loved the tour, but unfortunately I was quite sick the week before we left and perhaps I should have inquired whether we could defer the holiday for a while until I had recovered more. In any event both the Coach Captain Lindsay Ferguson and the Tour Guide Dave Taylor made sure that I was well taken care of during the tour, plus all the other guests looked out for me too.
We liked all the of the hotels we stayed in except for the Sudima Lake at Rotorua where there was no disabled room available nor was there a grab rail or shower stool I had to take a chair from the balcony into the shower, the hotel is somewhat tatty and old not at all disabled friendly I would not like to stay there again. We loved the Scenic Hotel at Piahia I think that was our favourite hotel, windows and door to open large room big disabled bathroom we just loved it. Also liked the Copthorne at Solway Park Wairarapa it also had door opening to a small semi private courtyard overlooking the outdoor pool where you could sit in the quiet cool evening. Sky City in Auckland was also very good though I couldn't cope with the room decor black net curtains and black drapes, dark furniture and dark grey carpet left me feeling somewhat claustrophobic but the amenities were great. The food in all the hotels was very good and the prearranged tours were well thought out as were the optional tours. All in all we did enjoy our holiday with Grand Pacific the whole tour was well thought out and put together the accommodation was great with the exception of the Sudima Lake at Rotorua. We would recommend this tour to anyone wanting to experience a great tour of New Zealand's North Island.
The tour I did was wonderful. The Accommodation was excellent and your tour driver & leader were very good. I enjoyed New Zealand very much as it was 43yrs since I was last there.
Dear Natalie, I am Verena Müller-Mitschke. My son Dominic Mueller has booked for me the Grand Pacific 14 Day New Zealand Panorama Tour. I have just come back and want to thank you very much for all the effort you have into making this tour a memorable experience for me.
First let me thank you that you made my late transfer due to a flight change from Christchurch to the hotel possible. Second thank you for helping me through Dominic find the perfect tour for me. I received a vast knowledge and insight into New Zealand which will stay in my memory for all times. Our bus drivers / tour guides were really great, especially Peter with his all-encompassing knowledge, his excellent driving skills and last but not least his caring friendliness. Thank you very much again and I will definitely recommend you and your travel agency to my friends at home and in Australia. Kind regards Verena Müller-Mitschke
Really enjoyed my trip to New Zealand, it is such a beautiful country with amazing scenery and friendly people. Many thanks to Christina at New Zealand Coach Tours, our trip all went to plan, the coaches were always on time and the motels were very clean and well equipped.
The drivers on all the coaches were very informative and very friendly. I plan to come back to New Zealand in the future and would use this company again to plan my trip.
Hi Erynn, We wanted to let you know that our trip was wonderful and we can not thank you enough for your input and your attention to detail. Everything worked out extremely well – the coaches comfortable, the drivers Warren and Greg great, the accommodation and food to our liking.
Both islands are beautiful and the people most friendly. The weather was very kind including a smooth ferry trip from Picton to windy Wellington. We were also very fortunate that the 48 passengers we started with were most compatible so it made things easier for all. We would recommend your company to others as we were most satisfied. Thanks again to you personally, Regards, Ian Wesche
Well satisfied with all booking arrangements, all carried out in a very professional manner and went through with out a hitch. Regarding the tour I must first compliment both coach captains Alex and Kevin also tour guide Brian who all contributed in making the trip so memorable.
They had a wealth of knowledge on the history and culture of the Islands which they shared with us throughout the tour with quite a few jokes and interesting stories. All hotels were up to standard except the Heritage Gateways at Omarama which had badly stained carpets in the room and the meals were just adequate, others in the group commented on this issue. Despite some early starts and long travelling times in the coach I thoroughly enjoyed the whole tour, each day was so varied regarding terrain, scenery and places of interest. Hard to chose highlights of the tour but my four favourite locations would have to be Queenstown, Fox Glacier, Rotorua (loved the gondola ride and breakfast at the Skyline followed by a luge ride and the thrill of a optional Mount Tarawera Volcano flight and landing via Helicopter) and finally two night of relaxation at the Bay of Islands. Best regards, Alan
Wanted to thank you and Grand Pacific for such a wonderful trip on our first visit to New Zealand. You were an excellent point of contact for our day to day questions and that was important.
We felt the value received for the cost of the tour was very good and the details of the trip were well arranged. Coaches were comfortable and drivers/guides were professional but also enjoyable. I have already suggested this tour company to a friend and will not be hesitant to do it again. We were fortunate with good weather which no one can control but it did make the trip more pleasant. Beautiful country with nice people and we are so glad we made the choice to visit. Thank you for your part in this trip. Dick and Donna Gement
Hi Christina Our trip was one to remember in a very positive way. Enjoyed all aspects. The hotels we stayed at were very good all round and the meals were of a very high standard. Our travel director (Susie Ferkins) was amazing. She knew her job very well and made the whole trip so enjoyable. Her very professional and well organised approach plus her fun attitude was the icing on the cake.
Also the Driver Guide (Monica Buergi) was excellent. We felt very relaxed and safe with her driving style. She was hard working with the luggage as well. Great assets Susie and Monica are to the company. The only part of the tour that was a bit wasteful was a stop at The Makarora Country Cafe just before Cromwell. This place was overcrowded, nothing to see or do and they ran out of food. Other people in our group were complaining about this. It meant that we had very little time in Arrowtown which we all loved. An extra hour or two there would have been better. The social side of the tour was very nice with others from Australia,UK and USA. I think because we are Kiwis they enjoyed talking with us and finding out more about NZ. Over all our trip was wonderful, well constructed and prepared. From a New Zealanders point of view you were turning our overseas companions into raptures. Well done
A friend and I have just returned from a most enjoyable 10 day tour of the South Island organised by Grand Pacific Tours which we arranged via Louise Barrett. We were most impressed with the way the tour was structured, the attention to detail, the personalities and expertise of both the our guide and driver not to mention the friendliness and support we received at all times from others (mainly Australians) on the tour.
Obviously we would have liked to have lingered longer at certain places like Arrowtown and Geraldine but we understood why this was not possible. The weather was perfect for 95% of the time which added to our enjoyment and we have no hesitation is recommending this tour unreservedly to other NZers. Many thanks. Murray Jenkin and Marie Thomas
Thank you for organising this tour for us. Everything went well, all pickups where on time and arrivals were on time too. (1) Pick-up of the coach from Greymouth was a bit disorganised with shoving and pushing to get on the bus. (2) the stop at Franz Josef in the afternoon did not give us enough time to walk to the glacier. By the time we were dropped at the car park by the glacier there was not enough time to walk to the glacier and back to catch the last van back to Franz Josef. Otherwise everything went perfectly well.
Hi Joanna this email finds us both well and very refreshed from our lovely holiday. We cannot speak highly enough of New Zealand, the people, the scenery and our wonderful, wonderful coach trip. It was everything and more than we expected.
The accommodation, meals and hospitality at all the hotels was exceptional. The excursions were an added bonus and our coach driver Steve a real star. Thank you again for all your help in organising this trip. I can honestly say I have never been so looked after from the start to finish! You are courteous, knowledgeable and very aware that these holidays are very important to the persons booking them. You can rest assured I will and have already recommended yourself and the company to family and friends!!! Sheila and David Reed, extremely satisfied customers
Beautiful country and beautiful trip ... the views are unique, above all so impeccable and organized. Next year my daughter and her family will visit New Zealand ... I hope that the family group will receive it with some benefits and discounts.
We really enjoyed the trip and the efforts not only of our guides but those of Salli Smith. That said, I suspect for future vacations we'll be perhaps a bit less 'tour' oriented and more 'vacation' oriented.
For our entire journey there were something like a dozen 'changes of base': Honolulu -- 2 nights Sydney - 1 night Cairns -- 3 nights Melbourne -- 8 nights Auckland -- 3 nights Bay of Islands -- 2 nights Auckland --1 night Rotorua -- 2 nights Napier -- 1 night Wellington - 2 nights National Park --3 nights Waikoloa Village -- 6 nights That's a lot of unpacking and packing -- and the tour portion also entailed 6AM wake up calls. This is not a complaint -- just that it was an ambitious travel plan. Future long trips for us will not have more than 6 base changes. That said we've lots of memories and my wife figures it will take a couple of months before she's finished editing out the thousands of pictures. Best parts of the New Zealand tour: 1) Bay of Islands -- we had two day cruises which we really enjoyed 2) Rotorua -- Hangi -- that was fun 3) Wellington -- Museum tour 4) Hobbiton There were other memories as well. I do think we will return to New Zealand in a few years -- but perhaps doing a different structure -- fewer stops and longer duration.
Hi Emma, Thank You so much for arranging this wonderful trip for us. You did some magic to get us on this trip. Everyone on coach was from Australia except my husband and me were from USA miles away. People were very friendly and made us feel at home. We needed special vegetarian diet and we enjoyed all the meals.
The grand tour took very good care of us; right from pickup to drop off at the airport. It was wonderful experience. We loved the tour. I have been talking about You and beautiful New Zealand to everyone. South New Zealand is very natural, gorgeous and scenic. All the hotels were good except Queensland. It was little bit outdated. Bathroom was old. Our coach Driver/ manager was very friendly, helpful and did fantastic job. Emma communicated with us all the time, prepared us and informed us about the trip. She is very patient, answered all our questions and returned our phone calls. I would recommend this tour team to my friend and family. My only wish is that this tour company offer tours in other countries. Thanks Again, Raju & Jyoti
Professional outfit making guests feel welcomed and cared for. Would have liked to see more active add on activities and less coach time per day, but overall an enjoyable, well run tour with a great guide/driver and genial guests. Would recommend for elderly customers.
Thanks Lauren for recommending GP 16 Day Highlights--it was the perfect tour for me. I was happy with the selected hotels because they were folksy or allowed us to stay in some smaller towns where they're weren't fancier hotels.
I hope travelers will be clear about the level of hotels they want. The coach captains (Alex and Kevin) made the tour great.
We had flights to NZ booked and so had a specific time frame to fit in a tour. Kelly at New Zealand Coach Tours was able to suggest tours that fitted our requirement, replying to my email requests very promptly each time I made changes.
The Grand Pacific 16 day Highlights of NZ was a fantastic way of seeing all the major sights. The coach captains were very friendly and knowledgeable. Having porterage at every hotel saved each guest from having to drag their cases to and from the coach each day. The breakfast provided every day always had plenty of choice, be it cooked or continental style. And having a 3-course evening meal almost every day saved having to go out and look for something in the locality. Trips and experiences included in the package were excellent, some of them giving exclusive access before the public. Highlights would be the Te Papa museum in Wellington, The luge in Rotorua, and Bay of Islands boat tour. There was also a good choice of optional experiences, I recommend the 1 hour tour of Russell as well as the Te Anau glow worm cave. The coach stops for coffee/lunch etc were always in fascinating places. The bus had plenty of leg room and I never felt uncomfortable. Seat rotation is an excellent idea.
Perfect trip - everything worked like a dream. Not a rest though - on the coach for 8 o'clock most mornings but it is the hassle free way to see the whole country. - Thanks Christina and for the car hire too. Viv and Derek
We took the Bay of Islands, Waitomo and Rotorua 6 day tour. Lauren Nevill, our agent through New Zealand coach tours was fantastic! A great and superbly organized tour. At every destination, hotel or attraction we had booked for the tour the people there were on time and had our names on their list.
Considering that we had traveled from the US - half way 'round the world, it was very reassuring to have every detail attended to. Thanks so much Lauren for arranging a great vacation in New Zealand for our little group! I would highly recommend New Zealand coach tours and Lauren Nevill to anyone considering a vacation in New Zealand!
Hi Erynn, I just wanted to let you know that our vacation was incredible. What a beautiful country. We would go back in a heartbeat. I changed the batteries in my camera four times in ten days.
Our guide, Marty, was absolutely wonderful. How he kept 48 people entertained all day, everyday for 10 days, is beyond me. When we come back, we want Marty again. We loved every inch of your country. It was a vacation of a lifetime. Thank you again, Erynn. Peggy Panichelli
My wife and I did the coast to coast 9 days South Island tour. Since it was the Chinese New Year season accommodation was a problem. But Erynn Bell managed to change our itinerary to suit the accommodation.
Instead of traveling from Christchurch to Dunedin our tour was reversed and we took the Trans Alpine train first to Greymouth. This was a blessing as the train service was suspended for a few days after that due to the tropical cyclone that hit South Island during this period. Our accommodation throughout our stay in South Island was really good. The tour coaches were nice and clean and the drivers were knowledgeable and some were just fun to be with. I would use this tour company again if I decide to visit again. Thank you Erynn Bell for the extra effort you took to get our itinerary rearranged.
Heather Mullett was the best. She went above and beyond to help make this tour amazing for me. After 30 years of waiting for this experience, I wanted to see everything. All the planned activities were great, most the bus drivers were very nice, and the drivers were always on time. I wish I had gotten to see more Lord Of The Rings locations, but I'm a movie nerd. I met some pretty amazing people on my 2 week journey!
Only down side was the last day I was on a tour bus a few people were sick and I got the flu when I got home. I will be back to this beautiful amazing country.
We enjoyed a wonderful 17 day tour of New Zealand. (except for the cyclone). Hotels were great, we had comfortable bus rides, we were met at every stop with someone who took us where we needed to go, directions/instructions were flawless and it was SOOOO easy with Christina!
She did all the planning and arrangements after we gave her a rough outline. Hotels were often booked where ever we went so I was doubly glad we arranged it with her. Looking at the prices of hotels and tours available without having coach tours book them, I feel that we got the most economical deal as well. My dad and I have traveled a lot all over the world and this was one of our easiest and most enjoyable trips. I especially liked that we were able to do an “independent tour” so we and our two friends went at our own pace instead of being locked into a fixed itinerary. The only thing I wish we had planned for was more time in Wellington- a cool but windy city. An unexpected find was on the north island- Oamaru. It has a steam punk museum in this quaint little fishing town. I had to explain to all my party what “steam punk” was but they thought the place was fabulous. Very quirky and a “must see” for those that are looking for something definitely different! Kuirau Park at Rotorua has cool bubbling pools of mud and hot springs to soak your legs in. An easy walk from the hotel and free. Botanical gardens are everywhere. Wellington’s is particularly nice. Ferry ride from North to South awesome. Picton where it lands is worth a little time- nice walks. I liked that we had breakfast booked into our hotels every day possible. Made it so easy and the food was excellent. Anyway, I can’t recommend this organization and Christina more. Even for those that don’t like “tours”, they can help you get the most out of New Zealand without having to drive on those scary little roads on the wrong side!
Thoroughly enjoyed our trip,very impressed with everyone involved, Lauren at NZ coach tours, our tour guide and both drivers. All the hotels and meals were excellent.
We really liked all the planned visits and thought the guides were very informative.
Hi Alarna Well we have made it back in one piece and now it seems so long ago, I think we need another one. We had a brilliant time on our trip, could not fault it. Bob’s first trip overseas and he has not stopped talking about it.
Our driver was Steve and he was very passionate about his beautiful country, and so he should be. The scenery is amazing everywhere you look. Steve told us many funny stories and gave us so much insight into culture, scenery every where we went, we enjoyed his tales and had lots of laughs along the way. He sure made our trip that much more interesting. People have asked me the best part it is sure hard to pick one but I was blow away at Walter Peak Station and the singsong as we went back to Queenstown was fun especially as half the boat was tipsy. Food was amazing every where we went and both Bob and my waist lines expanded too much, now to get it off. Accommodation was excellent and we had a great bunch of fellow tourists, some from Aust, NZ and lots from UK. THANKS FOR THE MEMORIES Regards Bob and Pat
Hi Emma, Thank You so much for arranging this wonderful trip for us. You did some magic to get us on this trip. Everyone on coach was from Australia except my husband and me were from USA miles away. People were very friendly and made us feel at home.
We needed special vegetarian diet and we enjoyed all the meals. The grand tour took very good care of us; right from pickup to drop off at the airport. It was wonderful experience. We loved the tour. I have been talking about You and beautiful New Zealand to everyone. South New Zealand is very natural, gorgeous and scenic. All the hotels were good except Queensland. It was little bit outdated. Bathroom was old. Our coach Driver/ manager was very friendly, helpful and did fantastic job. Emma communicated with us all the time, prepared us and informed us about the trip. She is very patient, answered all our questions and returned our phone calls. I would recommend this tour team to my friend and family. My only wish is that this tour company offer tours in other countries. Thanks Again, Raju & Jyoti
Many many thanks to Lauren for the help with the booking. We found the whole trip awesome. This was a great way to do an overview visit of the main places and whet the appetite for future visits.
Both tour captains/drivers were excellent and Kerry was exceptional as our tour guide. It was all over too quickly. I can thoroughly recommend the company and have done so to my friends. Will definitely be going back to the company for future visits. Anne and Pat
A marvellous customised tour organised by Emma Bradley with lots of pre-tour contact and support (notwithstanding the time difference as I was organising things from UK!)
The actual tour began well and according to plan with fabulous coach trip from Nelson to Christchurch via Blenheim. All travel, transfers and hotel arrangements were smoothly and politely conducted on this part of the trip and on fantastic coach tip to Aoraki Mount Cook across the Canterbury Plains with an interesting driver commentary, complete with singing!! Lake Takapo shone in the sunshine and the Hermitage Hotel hotel gave splendid views of the mountain scenery. Accommodation and hospitality here was very good. The journey to and exciting Skyline Gondola experience in Queenstown was just what was needed after a lazy and relaxing 3 days and the TSS Earnslaw cruise to Walter Peak was very interesting - with a feast to die for at the BBQ dinner (especially the sticky date pudding). The Mercure Resort Hotel was a fair distance out of town and the taxis not very reliable so not for the feint hearted!! From then on the trip got interesting and "off piste"when we were stranded at the Heartland Motel in Haast pass due to road closures and destruction caused by the cyclone aftermath! Well done to Emma and the Team who worked all weekend to keep in touch with us and our families waiting at home - and a great thank you to the management and staff at the motel who went to great lengths to keep us all warm and fed! With further weather warnings on the horizon we decided to cut our losses and, music to our ears when Andrew, our driver from Great Sights Coaches said "I'm heading back to Nelson". Although we missed out on a trip to the glacier, a night in Hokitika and the Tranz- Alpine train trip, Emma was able to organise our travel with Andrew back to Nelson with a bit of sightseeing at Hokitika and Punakaiki thrown in! What a great team at New Zealand Coach tours - can't recommend them highly enough!
Would not recommend Kirra tours. So much of a coach experience is predicated upon the quality of the tour guide.
Our guide/driver combo thought his job stopped when he parked the bus. Other tour groups received a level of support and welcome and guidance beyond the bus. Recommendations beyond the buy-up tours were limited. Rarely joined guests for a meal. Guests who joined mid-tour were not welcomed appropriately and the guests had to create a meet and greet opportunity.
Great trip. Everything went well. I will surely recommend it to friends. I will also recommend they book via you folks. Every part of the trip was first class.
The coach was incredible. Driver/guide was great. The side trip which was covered to Doubtful Sound was a highlight. You live in a beautiful country. You were a big reason we booked this trip. All your help was appreciated. By the way they did a good job with Kathryn’s birthday. Thanks again Regards Bruce & Kathryn Hedderig
We had a fantastic time in New Zealand. We enjoyed the North Island as each area was so different from the next. South Island was just full of amazing landscapes.
Thank you so much for organising our stay in South Island everything went so smoothly and we have so many great memories. Derek highlight was the train journey and mine was Milford Sound. We both loved Queenstown and thorough enjoyed our extended stay there. In Franz Joseph we decided on the 3 hour walk to see the glacier as the weather was so warm and dry. In fact we have had glorious weather throughout New Zealand apart from Mount Cook where it poured with heavy rain the whole 24 hours we were there and we had to stay on the hotel, and our 2nd visit to Christchurch where it was 15 degrees. A little cold after 2 weeks of 30+ !! We were very impressed with the coach drivers who provided their passengers with interesting information about each of the areas we visited and plenty of stops. All the hotels were very good and catered for our needs. We had rooms with smashing views and good sized balconies apart from Queenstown, where we had a great room but could have done with a balcony as we had additional time there. But that's a very minor point. We are now coming to the end of our 2 week stay in Australia, where again we have had fanatic weather and managed to do everything we hoped to. So thank you Salli and if we come to New Zealand again we come straight back to you and New Zealand Coach Tours. Kind regards Sally and Derek Staley
From myself and on behalf of my family I profusely thank you for arranging such a wonderful and fully enjoyable 11 day Scenic Tour of Southern New Zealand.
The tour was superb and arrangements everywhere was excellent. We are overwhelmed following such meticulous planning. Each of the Hotels/Motels were nice and our stay was comfortable and hospitality commendable. The Coaches of Great Sights were certainly good and these made our entire tour more enjoyable. We shall always cherish our experience with you and your organisation for this memorable tour and gladly recommend to my friends and relatives who ever plan to visit your beautiful country. With warm regards and best wishes as always.. DIPANKAR BOSE
My wife and I liked the Grand Pacific 14 day New Zealand Panorama. It gave us an introduction of the nice places to see in New Zealand.
The driver kept the bus clean all the time and is a good driver. The hotels we comfortable. Except for a couple of places, food was good. Thank you New Zealand Coach Tours for helping us in booking this tour. Natalie was very friendly and helpful.
My husband and I planned our New Zealand trip for my 50th and his 60th birthday and looked at all different options and contacted Natalie who was really helpful and patient with our list of questions.
When we booked our holiday everything went smoothly and Natalie was always at the end of the email if we had a query, like adding an extra night in the hotel before the tour started, getting picked up from the airport even asking questions about the holiday protection (atol protection in UK) Natalie would always answer promptly allowing for time difference between UK and New Zealand. The tour was a great success, everything went smoothly, better weather perhaps but Natalie couldn't do anything about that. I would book with Natalie if ever we come back to New Zealand. Thanks for your help
Thanks for the great intro week to New Zealand with your Independent Thrifty Tours! Buses clean, on time and with knowledgeable drivers.
Accommodations great - easy check in's and central locations. Terrace in Franz Josef particularly good. No problem recommending your service. Jackie
Hi Emma, New Zealand Fine Touring has done an amazing job in creating a custom package for my group to see New Zealand and areas and activities we wanted to take place during our stay.
They are thorough, thoughtful, friendly, and continuously provide a great level of customer service before, during, and after my tour. I have already recommended this touring companies to others visiting New Zealand and would highly recommend anyone to use them. Thanks Leonard
Thank you Emma and team for the most organised trip and making our holiday so comfortable and memorable.
We thoroughly enjoyed our 6 day stay in South Island. We would love to rate you 5 star. Padmavathi & Umamaheswary
My mum and her partner had an amazing time - thank you so much for organising. Each time I spoke to them they were raving about the scenery and their hotels.
I caught up with them in Queenstown and they took pride in showing me their hotel room. They were looked after so well and said their coach drivers were both helpful and entertaining. This was just the sort of trip a 78 and 81 year old needed. 'The beautul sights are all inprinted on my memory' said my mum's partner when they got back. Would definately recommend! Tracy
Our recent tour of Rotoura was a joyful and memorable experience. Our pick up from our Auckland hotel and the tours were organised by Natalie from New Zealand coach tours who did an excellent job.
The tour of the Glow worm caves at Waitomo and Rotorua was great, we were enthralled at the glow worms which also reminded us of Christmas lights and canoeing down the cave was thrilling! Getting to know the Maori culture through dance and actions was interesting and enjoyable at all times. The drivers on the coaches kept us informed and took good care of us with meals, water and any advise. Hobbiton was great to see and explore. The pies at Green Dragon Inn were delicious. The Waitotapu Termal park was so amazing and awesome being there. Sudima hotel staff, meals and accommodation was good. As mentioned before, we are very happy with this tour and will certainly recommend it. Thank you.
It was one of the best experience to have had with AATKings 15 Days New Zealand Splendor - you cant expect better than this in any way,
top hotels, very good food selections, top tour director Mr Nathan and top of that our guide/driver Monica - she was such an amazing lady, not a single time we have even jerk on the bus and always on time to be ready to move with bare minimum walking to parking of the bus. ONE OF THE BEST EXPERIENCE WE CAN HAVE AND LOVE TO REPEAT THE SAME SOONEST POSSIBLE.
It is our pleasure to state that we had an outstanding tour, comprehensive and breathtaking. Thanks to your excellent team, Isobel and Stu, every moment of the tour was a total pleasure.
Apart from the well prepared itinerary, the accuracy, thoughtfulness and attention to the smallest details made this tour especially memorable to us. Thank you Shelley for your professional advice which well exceeded our expectations. We will definitely recommend the tour to anyone interested in touring New Zealand. Best regards, Naomi & Yona Keidar, Israel.
We really enjoyed our time in NZ and the tour was perfect for the limited amount of time we had in the country, we squeezed a lot in and so it was nice to have the one day to ourselves in the middle of the tour to relax.
The hotel was fine, a little tired around the edges but the staff were good and helpful. Due to the location being outside Paihia and a little too far to walk into town, it would have been nice if the courtesy bus ran later than 5.30pm. Taxis in the area are rare and we were told they were unreliable, so we were restricted to eating at the hotel each night and the menu was a little restricted. Also, the courtesy bus wasn’t reliable, one morning we had booked on and waited outside ready but when we checked with reception 15 minutes after it should have left, the hotel hadn’t got a driver! The tours were great and most of the coach drivers were really good. Yvonne was the driver from Auckland to Paihia and the first day and she was quite rude and aggressive when we were trying to check we were on the right coach – might just have been her personality though. Only small negatives though and we would definitely recommend the tour to others. We might come back to explore the south island so I will contact you again if we do. Thanks very much, your service was excellent J Debbie Prudhoe
Thank you so much for organising our tour of New Zealand. You we're really helpful and guided us to make the correct choices, told us what to expect and how everything worked. We've had an absolutely fabulous tour, thanks to you Joanna.
You really made it our once in a lifetime tour. Everything turned out just perfect to us. Our travel director Nathan Hyslop and driver Monica Buergi were both absolutely fantastic. Nathan was organising everything and telling us all about sights and places we visited. He did it so enthusiastic and professional. We'll always remember lots of what he's told us as wonderful memories. Organising all these activities for everybody everywhere can't be easy, he did an incredible job. At the same time he had to deal with lots of practical things, like people getting delayed to join the tour, illnesses and injuries to some of our fellow travellers. Everything was handled so good and professional. Monica was driving extremely well, so safe, comfortable and always on time. Sometimes the roads were really narrow and winding (like the west coast of Norway). It really stands respect of her secure and professional driving. So it's 10 points out of 10 to all three of you from both of us. Our favourites. Areas. My favourite was the Bay of Islands. The scenery was stunning and we were so lucky with the weather. Here we're just a small group, that got together really well. The Bay of Islands wasn't crowded either, just before the school holiday. Jan's favourite was Queenstown, with his background in extreme sports he felt very much at home. We were both amazed by Milford Sound so beautiful, and all the sights on the way getting there. Activities. We participated in many activities and enjoyed them all. The cultural evening with the Tamaki Family Marae in Rotorua was unforgetable. I found the Kiwi Encounter at Rainbow Springs Nature Park very interesting. Jan was thrilled by his first zip line experience with Canopy Tours. We're excited by the Skippers Canyon Scenic Tour and the jet boat ride in Shotover river. Hotels. They were all excellent, in good locations and really high standard. Breakfast buffet and dinners were extremely good. We've put on some extra kilos so now it's exercising at home. Service was also very good, for example when the air condition didn't work properly in our room, we got another room. The upgrade hotel in Franz Josef was fantastic, with the rainforest just outside the window. We'll always have lots of wonderful memories and be so grateful to all of you for organising this perfect tour to us. We experienced so much in our AAT Kings 18 Day Best of New Zealand tour that we could never have done on our own. Kindest Regards from Kerstin and Jan
This was an amazing tour for the sights and activities we experienced. The booking process was very simple from England. Natalie always provided prompt and friendly answers to any questions we had, despite the 13 hour time difference.
Grand Pacific certainly turned out to be the cream of the tours. So much was included, from the high standard of hotels with really good food to the various sights. Often GP were able to secure private access, such as the Glenbrrok railway or the private lounge on the inter-island ferry. Also we really appreciated not having to handle our luggage throughout. All the little details seem to have been taken care of from the daily timings sheet to the change-round of coach seats every day. We chose this tour because it offered an overnight on a boat on Milford Sound whereas other companies hurried there and back in a day. The highlights for us were two optional trips. The first was the helicopter landing on the Franz Josef Glacier. It was worth every penny and is one of the best things we have ever done! The other was the Skippers Canyon trip from Queenstown. In a 4x4 minibus the drive is always close to the edge of a long drop, but always felt safe. The views of the river far below were amazing. I would thoroughly recommend both of these trips. I was a little disappointed that our booking itinerary still showed the Coastal train on the South Island even though this has not been able to run since the earthquake. It really is time this was changed. This is quite a tiring tour, being out of the hotel by 8.00 most mornings. It is not a leisurely holiday, but to experience so much in the time was exceptional. Nick the tour guide and our two drivers Megan and Peter always provided the right amount of information. We learnt so much about the country and its people. From the moment of enquiring about booking to the farewell dinner we were so pleased with everything. A trip of a lifetime! Many thanks to all concerned. Alan and Susan Harber
We thoroughly enjoyed the AAT Kings New Zealand coach tour of New Zealand. It was great being transferred to and from airport at beginning and end to and from our accommodation and found the drivers very courteous and helpful.
Kevin our tour guide and Stu coach driver kept us informed of places we were seeing and hidden treasures, the loo stops were interesting and choices along the way were varied. The stories from the local lads were entertaining. We loved your ice cream and plenty of opportunities to sample the local produce. A New Zealand ice cream shop was established in our town but unfortunately didn't last the distance. Hotel accommodation was excellent but unfortunately we were constantly on move and didn't have much time to relax. The two nights in one place was good and a chance to catch up with laundry - only the operating times didn't give much time to get this done. Weather was perfect for the duration of our stay and the scenery was amazing. We certainly did see the best NZ has to offer. Thanks for organising - it was a most enjoyable holiday and we enjoyed the luxury it offered.
We have enjoyed our vacation in New Zealand very much. I wanted to see both islands and the itinerary we had covered all the tourist attractions on both islands well.
Especially because it is impossible to see everything in such a short time. We have only positive comments about our stay there. Accommodation was fine and both bus drivers were very accommodating and helpful. Everything was organized well and everything was on time. It will be pleasure for us to recommend NZ Couch Tours to anybody who would like to visit this beautiful country. Merry Christmas and Happy New Year 2018. Regards, Greg and Anna.
We had a wonderful trip. We loved the colour Coach Tours booklet when we first arrived. It was very well organized and informative. It had all the details & hotels name where we stayed for the whole tour. We especially appreciated the assigned hotel at Christchurch at the end of the first week and at the end of the second week.
It was because the extra that came with the room which no other hotel had, a washer & dryer which were very welcome after one week travelling. Most of the people who came to meet us were very helpful & nice & was on time. There were only two incidents with one pick up & one drop of. We had informed you not being picked up at one place. The other was going to Copthorne Hotel. Somehow the driver didn’t know there’s two Copthorne Hotels and dropped us to the wrong one. The one we were booked with was three blocks away. We had to carry our suitcases to the second hotel and the night was getting dark. This was the only hotel was not at the centre of town. Over all, all the hotels were great choices. As for the trip, I was thrilled to visit Hobbiton with the rolling hills, sheep & ponds. It was so peaceful, carefree & happy place just like the movie. The glowworm cave at Rotorua was very impressive. The most interesting place to visit was the evening experience to Tamaki Village. My husband even learned to do the Haka dance just for experience. I think those places are a must for all visitors. I found all lunches were great when included even on the boat tour at Milford Sound. The South Island has a different charm. It was mostly from nature with snow capped hills, wildlife & water. Over all, most planned activities were great. We only found one place didn’t give us enough time for visit. The day we arrived to Wellington was very late in the afternoon and we had to leave the next day at 8:30. It would be good to have one full day to spend at a new place. NZ is such a big country with two islands; it is too bad you don’t have a passenger rail system for travel from top to bottom. We love your country & thanks again for you help. Jane & Ralph Swaine from Canada
We finally are back home after our wonderful visit to your beautiful country, and we both want to thank you so very much for the trip you put together for us. I can't adequately put into words how much we appreciate all your work - everything went like clockwork from the time we stepped off the plane in Auckland.
All the people who met and transferred us were always on time and so very nice. I always feel things happen for a reason, even though we may not know it (when there was only one seat left on the ATAA Kings tour). We actually were much happier being independent rather than on an organized coach with the same people every day. The ATAA Kings bus was with us in several locations (along with a bus from Trafalgar) and watching everyone, we said how happy we were to be on different coaches daily, meeting different people and the nice drivers. We saw so many wonderful things, it is hard to decide what we enjoyed the most! We loved Queenstown and were so pleased to have the gondola ride that replaced the Auckland dinner cruise - we enjoyed being up there and seeing the lovely lake surrounded by the mountains in every direction. The Novotel on the lake there was wonderful - not only having the lake view but the convenience of being really "in town" to be able to walk around. In Franz Joseph, our room faced the mountains and when we arrived we really didn't see them - but the next morning, when we were up early for departure, the mist had cleared and there they were, covered in snow. It was wonderful. Even though we had some wet weather, we generally were on the bus at the time so all was well. We did not see Mt. Cook because of rain (that means I have to go back!) but we had a glorious day in MIlford Sound and also on the Trans-Alpine Express. I could go on and on and I am re-living everything when I look at my pictures (I took close to 1,000 - couldn't stop taking the sheep in the green pastures - loved seeing all the new lambs and I don't think I can ever eat another piece of lamb again!). In Christchurch, we liked the Novotel much better than the Rendezvous and were happy it (Novotel) was our last accommodation before leaving the country. My pictures finally are in order and ready to send. I don't know if you have any way of contacting "Thomas" in Rotorua but he was so enjoyable. We asked if we could have a picture with him, and I am attaching it, in case you can send it on. He would remember the two old ladies, I am sure (I am the short one on the right). Again, Lauren, thank you more than we can say - I hope I can return to NZ in the not too distant future. So much more I would love to see and also re-do. I was talking to another friend who hasn't been on the South Island but that would involve two single rooms so I know would be more costly. When the time comes, I will be back in touch - you are the best! Warmest regards, Toni
Hello Erryn, Shaul and I would like to thank you for the marvellous trip you organized for us. Eveything was perfect! New Zealand is amazing and thanks to you and your company we could see it! We appreciated your efficiency. Many thanks again! Shaul and Patricia Goldberg
Natalie made the booking process easy and materials were very explicit. She even customized the basic tour to meet our needs and made a motel change on the fly. At all of the transfer points we were met by lovely people who made us feel comfortable and at home.
All of the accommodations were clean and safe, and allowed us to save money by allowing us to prepare breakfast in our kitchenettes. The Bella Vista in Christchurch was cramped and noisy from the street, and I would not recommend it, however the Christchurch Airport Motel was lovely and accommodating. All the rest of the hotels were close to stores for food and within walking distance to attractions. All of the tour buses were great and the driver provided great historical commentary. I would stay away from the InterCity bus to Dunedin or use the InterCity Gold option for people on Holiday. Monarch Cruises was great in Dunedin; we saw dolphins. As well as the Penguin Sanctuary. Don’t miss the Museum next to the Dunedin Train Station. Sample the Pinot Noir wines from Central Otago in Queenstown along with the many restaurants and adventure sports. Milford Sound was great and we highly recommend the day hike to the Mount Aroki Glacier at Mount Cook. The guide takes great pictures of you on your camera! Also try the star gazing tour at Mount Cook.
Had the best holiday ever, loved every bit of it. Natalie DeCaro was extremely professional and helpful. She is a credit to your company.
Kath Geipel and I would like to thank you so much for organising our recent tour of the North and South Islands. New Zealand is the most stunning country and we had a wonderful trip.
All the accommodation was excellent and the tour guide, Sarah really knew her stuff and kept us all updated on a daily basis with fact sheets and itineraries. There were plenty of extra activities to suit all ages and tastes - at my age, bungy-jumping was not on my itinerary, but I particularly enjoyed my visits to Hobbiton and Larnach Castle. I would recommend AAT Tours to friends. Thank you too for all your assistance with bookings etc. Win Beston
The apartment and hotels that were booked for us were nice and cosy. Hotel staff and coach drivers were friendly.
For quest apartment room, the housekeeper needs to clean the air con as we saw a thick layer of dust in the filter. There was a thick layer of lint found in the laundry dryer filter. For Sea Spray Suites and Tuscany Villas, the rooms are beautiful and cosy. Just that we hate to carry our luggages up the stairs to our room. The timing for this tour was good. Maybe more time and places of interest should be given on 15th november. Didnt skydive in Paihia. Maybe next time go to Taupo for skydiving. Love the history and the rich culture.
We loved our Grand Pacific 19 Day New Zealand Showcase Tour in October. You had arranged extra days for us both prior to the tour and after it and everything - the hotels and the transfers - went well.
The tour took us to some amazing, beautiful and interesting places and our two coach captains were very knowledgeable and very entertaining. Our tour guide Kerrie was patient, kind and very helpful and made everything fun. We would definitely recommend this tour. Thank you for organising it for us. Best Wishes, Jam and Jim Greaves
We were very satisfied with the service provided throughout, from initial contact with Salli, advice, alterations, additions and final booking. The tour was amazing, hassle free, all transport and accomodations met expectations and more. Thanks for everything. We have already recommended this to others.
Thank you for all your help in arranging my trip to New Zealand. Everything went well with my flights, firstly to Singapore for the three days I spent there (loved it), then the rest to New Zealand and return.
It is a beautiful country and I so enjoyed the coach tour and everything I saw and did. Was a wee bit disappointed that it wasn't as "solo" as I thought it would be. Lots of people seemed to know each other and I felt to begin with there was a feeling of groups. However it wasn't too long before I struck up a couple of friendships. I also came back with a dreadful cold/cough but that cannot be helped. Every other day someone in the coach was feeling poorly so it was only a matter of time before I was affected also! Fortunately on my last day! Thank you again for all the effort you put into making this a wonderful holiday and experience for me. Hope you are well. Kind regards, Jean
Our trip to the South Island was really fantastic. All the pickups and drop offs worked well in Christchurch, Franz Joseph, Queenstown and Mount Cook.
We enjoyed travelling by intercity coaches and appreciated the hardwork and humour of all the drivers. We weren’t expecting the informative running commentary that they gave us so that was a real bonus. We loved the Trans Alpine railway, what magnificent views and the pickup by the intercity coach in Greymouth went smoothly. Our driver also delivered newspapers and packages so it was all very interesting for us stopping at tiny settlements. He then said he had seen the rare Kotuku bird on a previous journey and if anyone spotted it he would stop. We did indeed see this super bird and were able to get that special photo. The accommodation was very good wherever we stayed and we had been able to discuss with Christina the type of hotel we wanted. In Franz Joseph the breakfast was lovely and there we enjoyed walks to see the glacier from a distance and walks through the rainforest. In Queenstown we did a wonderful star gazing session where we learnt to find the Southern Cross and spot other constellations plus Orion which was upside down to us. We saw Mount Cook without cloud and the boat trip on Lake Tasman was great. One of our intercity drivers had stopped to show us the Mount Cook lily growing by the side of the road. Our trip to Milford Sound was spectacular and we were very lucky to see a whale, seals, Fiordland crested penguins, dolphins and an albatross. We had several days in Christchurch but once we got over the surprise of seeing the city still being rebuilt we enjoyed our stay. We spent a lovely morning in the wonderful Botanic Gardens and the interesting Museum and did an excellent walking tour to learn about the city. We also had time to go to the Antarctic Centre which was a mixture of interesting information and fun experiences. We had a couple of minor hiccups with the buses arriving a little later than scheduled but we still made the trips that we had been booked on so these were really just minor points and overall we had a fantastic time. We were pleased that we made the decision not to drive as the driving times are so long. It was exactly the type of independent tailored tour we wanted but with transfers and trips all sorted for us so thank you very much for organising it all for us
New Zealand is amazing and I really enjoyed my stay there. Definitively worth a 27 hour journey. The tour was well organized and both of the coach captains were professional, friendly and helpful. A special thanks to Alarna for arranging everything perfectly.
Thank you for your help in setting up our tour of the South Island, we had a wonderful time. The motels were great especially Merivale in Christchurch and Punga Grove in Franz Josef.
The Bella Vista could be updated, but it was clean and the staff were very nice. Everything on the itinerary went as planned, we were picked up at our appointed time and all the bus drivers were great. We only had one episode on the last pick up in Queenstown, the bus was rerouted because of the marathon that was going on and the detour took the bus down a steep hill and the bus got stuck at the bottom blocking the whole intersection. The rear double wheels were off the ground and we were the first pick up so we were the only passengers on the bus. The driver was very professional and it wasn't his fault. We were very impressed on how the bus company got us to where we were supposed to go that day and on time. The bus that got stuck was new and very long. The Great Sights and Inter City buses should be commended on how they corrected the situation. The places that we went to were fantastic and the scenery is amazing. We enjoyed the boat and the train ride and would recommend this tour very highly. The super shuttles that we took were on time picking us up so everything went smoothly. This is the first time that we have been on a tour with inter city buses and we weren't sure how it was going to be, but we were pleasantly surprised on how well everything went, because it was a standard bus route and we even picked up and dropped people off along the way but we were always at our destinations on time. All the drivers were extremely knowledgeable and friendly and gave us insight on the local areas along the way. Sorry it took so long to get back to you but we just arrived home on the 29th and we are still jet lagged. We really appreciate what you did with setting up our tour and answering all our questions. Thank you!! Mary Patricia and Allyn Medeiros
I had a fab time - very well organised tour, comfortable hotels, tasty food, interesting guides, wonderful sites and all with a group of like-minded folk. I'm trying to work my way through my photos and make a coffee table book but there are so many to choose from... I will certainly recommend Kirra tours to others.
My husband and I have just returned from a 12 day customised tour of the North and South island and can give nothing but praise for the tour.
We started in the Bay of Islands with the highlight being an island cruise watching dolphins play and sharing a lovely bbq lunch on a stunning island. We next went to Auckland and started the main tour experiencing so many wonderful things from glow worms in underground caves, the delights of hot mineral baths, geysers, stunning mountain ranges, beautiful mirrored lakes, cultural displays, glaziers, rain forests, breath taking coast line and beaches and all in 12 days. The coach drivers were so informative and the pickups seamless. Accommodation excellent. The tour had it all. Thank you New Zealand Coach Tours especially Alarna who organised it and coach drivers Ben, Rachel and Pete who made us laugh and made the trip extra special.
As Singaporeans, my family and I usually purchase full-board tour packages. As a result, we approached New Zealand Coach Tours with some trepidation but what a wonderful decision it turned out to be.
Our itinerary was perfect, and all our private transfers and pick-ups were prompt. We had a few setbacks due to weather, but our queries were always responded to very promptly. This has cemented our belief that choosing a reputable local agency, can truly make the difference in providing one with a dream vacation. Correspondence with Annelise in particular was such a breeze, from start to end. She was incredibly patient and knowledgable, always providing sound suggestions with regards to our desires for our itinerary. We will be recommending New Zealand Coach Tours to all our friends!
Jane was very helpful from the beginning until end of our memorable journey. Will surely be back to NZ again. Kindly keep us inform for any good deal family package.
All the accommodations were nice and clean except for the blue peaks apt in Queenstown, we had 3 days stay and on the first day hot water tank is not functioning so no shower for us on our arrival, and second day the stove was bursting and we asked for technician but nothing was being fixed while we were having our excursion the whole day and no information about it. We had a blackout in the evening for an hour without any notice too (not recommended for this premises). We did not have a friendly bus driver from Franz Josef to Queenstown, he don't even allowed my kids to have snacks in the bus during our long trip to Queenstown. We were freezing on the bus where he didn't allow the heater higher and half way through the journey suddenly the bus front door opened by itself and could not closed until the new driver took over the bus and fixed it and while driving the driver was checking his mobile phone? how is the driving regulation there? as for the rest we were fully satisfied. We really satisfied with the arrangement made. Thanks a lot Jane.
The Customised North Island to Mountain Melody tour was meticulously organized with perfection. The tours, the hotels, dinners and the transportation were excellent and we are very impressed with the service.
The Co-ordinated network of guides/Drivers was the highlight of the trips . Although we were initially bit nervous about the ‘independent tour and travel’ package – Our tour organizer Christina B. called us few times (from New Zealand to Canada) and explained how it worked and assured a great experience. She also was quite patient in accommodating a number of customizations we had requested to the tour package. It was great that we were able arrange all our custom travel itinerary for the Customised North Island to Mountain Melody through a single tour company - New Zealand Coach Tours. From the time of our arrival at the Auckland Airport at 5.00 AM on a Sunday until we left Christchurch ten days later, the tour activities and travel were perfectly coordinated and safely organized. All along we felt that we were in safe hands. Throughout, the tour - the organizers, driver guides, and hotel staff were quite courteous, helpful and their hospitality was excellent and beyond our expectation. The tours were filled with variety of activities and took us thru : Majestic mountains, Rolling Grassland filled with sheep and cow, Magnificent Rivers, Waterfalls, Caves, Geysers, Glow worm caves, Maori culture (Rotorua), Polynesian Spa, Trans Alpine scenic rail, Franz Josef Glacier, Mount Cook, breathtaking Milford Fiord and beautiful Queenstown. It was awesome first time New Zealand experience for us. Friendly suggestion: Please include a voucher for the Hangi Dinner at the Mitai Maori Village to avoid confusion at the reception. Also, allocate more time at the Te Whakarewarewa Thermal Valley and geysers. We definitely will come back to explore the rest of the country thru New Zealand Coach Tours. We are already recommending New Zealand vacation thru New Zealand Coach Tours to our friends in Canada. Thank you Christina for your great assistance and patience for organizing a fabulous and unforgettable New Zealand tour. Very much appreciated.
I was delighted with all of the arrangements as everything worked like clockwork. It was a relief to discover how dependable the drivers were; no problems and no delays. I was happy with my itinerary.
Most of the accommodations were great one exception was the Scenic Suites Hotel in Queenstown. Although the room was terrific and staff friendly and helpful, the problem was having to go outside in very cold winter to get to the hotel reception and facilities. It was a nuisance having to put on warm jackets for that purpose. A minor complaint for a thoroughly enjoyable trip and spectacular introduction to New Zealand. I was very impressed with Erynn and all of her arrangements for us. Each driver arrived exactly on time if not a little early and the hotel and transportation arrangements all worked without a hitch.Since I was traveling alone and moving rather quickly it was a great relief to have everything work like clockwork. I much appreciated Erynn's help.
Our tour was exactly as described. Lauren did an amazing job getting us what we wanted and was easy to contact and quick to reply. I would recommend friends travelling to NZ to contact New Zealand Coach Tours.
We really enjoyed learning about the history the drivers provided. The options for add ons and changes in stay was really great. On the 4th day going from Rotorua to Christchurch our day tour was cancelled due to Americas celebration in downtown Christchurch. Lauren contacted us a day prior to let us know and suggested alternate itinerary for us. Even though it was cold day we were able to fit a trip to the International Antarctic center and we thoroughly enjoyed the experience. Would definitely recommend NZ Coach tours to family and friends.
Big thank you to Alarna for helping us arrange this wonderful journey through the North Island. She was ever so patient as we adjusted and updated our plans.
She was also constantly in touch through our whole trip which made us feel secure and comfortable. Hope to return to NZ in the future.
Thank you for such a wonderful and stress-free experience! It was so nice knowing that we didn't have to learn to drive on the left and knowing that all the arrangements were taken care of. Narissa was such a pleasure to work with.
She asked very good questions about what we wanted to see and do and created an entire 2 week schedule for us that was paced exactly the way we liked and allowed us to see the things we wanted to see and then some. We felt spoiled rotten and pampered, which is just the way you want to feel when you're on vacation! Thank you Narissa, for EVERYTHING!
Home and settling into life on the Sunshine Coast, back into shorts and singlet tops love it!!!. We had a marvellous time and want to thank you for the effort you made to ensure things went as smoothly as possible.
Of course there is always a hiccup or two but nothing significant. Our trip from Queenstown to Pukerangi was a treat, Kevin (our driver) was delightful and kept the long drive interesting. Lorraine entertained us on our tour to Larnach Castle and City Sights in Dunedin where it snowed on the ground my husband had never seen snow before at least not on the ground.
The Scenic Group of hotels are great, all meals included and all delicious, yum. The International Antarctic Centre was fabulous just didn’t get to spend enough time there. I guess my one regret was not doing the helicopter ride and glacier walk at Franz Josef, in too late and left too early. All in all a great time had by both of us. A spot of constructive criticism if I may and I must add that a few other travellers I met along the way also felt the same about the itinerary. There is way too much repetition in relation to pick ups, I would only go 24 hours ahead so as not to get lost in all the information. Had to read over and over again just to make sure I had not missed anything in the information. I you take a look at Day 11, 14th May for instance on four occasions it tells us about our transfer, that continues throughout Day 18, 21 May, five different versions of our pick. I realise this is not life threatening but it does make it difficult to discern what is important/relevant for the day. Maybe just highlight once only what the relevant information is for that day. As I said constructive only. Again our most sincere thanks for your efforts and that of the team who had to deal with me when things didn’t quite go to plan, Laura in particular seemed to be at the other end of the phone on numerous occasions. Many thanks. Kevin and Rhonda Donaldson
Had a great time in the South Island with a customised itinerary from Annelise. Response was prompt and our queries were answered almost always within the day. Our itinerary was packed to the brim with activities we wanted to do.
Poor weather caused some activities to be cancelled or rescheduled, and these were done promptly to ensure that we get the best experience possible. The past two weeks was one of the best holidays we ever had. Travelling via the coaches is actually an excellent alternative to driving as the drivers also act as quasi-guides, pointing out things of interest along the way, stopping for photos sometimes and dropping you off at your hotels. You will get plenty of rest and leave the navigation of the difficult terrain to them.
Awesome trip. Annelise is very helpful.
Hi Erynn, Thanks for organising the trip for my family. It was wonderful and you have the most helpful and friendly customer service skill. They loved the trip and said it was beautiful. They said the hotel booked was very good despite they were mostly a budget one. They didn't have any problem following the itinerary during the whole trip. It will even be better if they can stay in tourist spot a bit longer for but they understood it was a rush trip to see so many things in little days. They also commented that every morning, there were lots of different kinds of tour buses at their hotel so they have to be extra careful not to get on the wrong bus. Otherwise they are very satisfied with the trips and once again thanks for your help. Regards, Christy Tsang
It was wonderful, thank you! All perfect! Lauren assisted me very well!
Perfect! I enjoyed every single moment. There are so many beautiful scenarios along the whole journey. The accommodation is great and the people are so nice. Thank you so much Salli for your recommendation and nice support!
The tour is so memorable to me :) I am sure to visit your beautiful New Zealand again!
The trip was smooth and communication was very effective, even without any local number. Really impressed. Have already recommended this to a couple of people. Will post a detailed review in Tripadvisor etc at a later date.
Hi Christina. Well, we are back in Brisbane! :) I just wanted to give a little feedback and let you know that we had the most amazing time. Fantastic tour, awesome people, amazing tour director, wonderful driver, good food, nice hotels (but for a couple) and all in all we just had a most memorable vacation. Kevin (our tour director) was amazing. Very knowledgeable and with a great sense of humour.
Not a boring moment on the coach with him. He came up with some very inventive ideas and took us to some “hidden treasures” which he’d discovered along his travels. Our driver (Geoff), amazed me with his perfect driving. When one does that much driving, you’d think they’d lose focus or concentration but this man was just on top of it at all times. Cant say there was any time where we felt unsafe with him behind the wheel. If I may, there was very little we were not satisfied with on this tour, one of them being the IBIS where we spent the first and last night. Compared to the other hotels (but for one other), it was not great unfortunately. The other was the hotel in Frans Josef. Mainly the food there. I would just say that in comparison to the other hotels we stayed at, these were a little disappointing. But, for the most of it, we had an absolute blast. Thank you too Christina for working with me on this booking and following through to the tour. You were great and so very patient with me. Thank you. ;) Have an awesome day. Kind regards Rene’
Hi Salli, Your organisation contact and professionalism was superb. The trip was wonderful, the coach drivers were interesting and very informative, the stops were timely and well organised. Our hotel accommodation was excellent through Heartland hotels, the rooms were nicely set up and comfortable. The staff without exception were pleasant and helpful. The weather was perfect we were very lucky all the way round we got some snow and no rain at all on the trip only in Christchurch which barely effected anything. We took the tram trip in Christchurch which was worthwhile.
The bus trip was only available at 10am and 2pm in winter which the hotel was unaware after we sat and waited for ages for the (once and hour tour) we rang the company who explained, honestly wasn't a problem the tram was great but just so you know. We loved the Hermitage and were lucky enough to strike Mt Cook clear and sunny the view as the sun went down was for me the highlight of my trip the photos are amazing I will endeavor to send some. The mirror lakes were magic also. Also the day trip to Milford Sound was fabulous, had budget allowed I understand the plane trip back was also well worth the money- as some passengers reported to us. The couriers drivers were excellent there ready to take us to our destination in a pleasant an efficient manner. Also lovely people to chat to! The trip on the Gondolas at Queenstown was very good value and a most enjoyable and pleasant night the food was also very appealing. My husband did the walk up to Fox Glacier and at 74 he did really well, the guide was helpful and patient. Maybe mention there is the facility there to take a short 10 minute helicopter trip up to the glacier and back for $119 as we would have taken that option had we had time and known ahead. The only comment I would make was a lesson for me as well, not to assume. I thought it was a set 9 day tour and we could add further days at either end, I did not realise it was not a tour (as in on the same bus with the same people etc) we would have extended our time in Queenstown and the glaciers instead of the days in Christchurch had we known that that was an option.. so we could have taken advantage of the time to visit Arrowtown ( we had to choose between seeing Queenstown or Arrowtown and Franz Joseph Glacier we paid for the accommodation at Heartland in Christchurch so could have just as easily paid it in Queenstown etc. So just for your future reference with the tours maybe mention that its not absolutely fixed on the days at each Place? But the trip was really well done and organised and we cant fault the service or our dealings with your agents. Thanks again for your help and advice and the above is not a criticism only trying to help with any future bookings you do ( dealing with the grey nomads) We will recommend you personally should we be giving any advice to friends or family here and New Zealand. Thank you Salli it was just a wonderful 9 days. Ive attached a photo will find some and send them on. Kerry and Julie Reid
Our tour was exactly as described. Lauren did a great job getting us what we wanted and was easy to contact and quick to reply. We really enjoyed all the history and highlights the drivers provided. The options for add ons and changes in stay was really great. I would recommend friends traveling to NZ to contact New Zealand Coach Tours.
Hi Jane, I am writing to let you know that my wife and I really enjoyed the itinerary that you put together for out trip to New Zealand. We enjoyed it immensely and everything went according to plan. The accommodation you organised for us was superb, the rooms we stayed in were modern, clean and spacious, and the staff were all very friendly and helpful.
The coach drivers that took us from one place to another were all very informative, giving us a running commentary about the scenery, nature, wildlife, places we were passing through, etc. We loved Queenstown! We went on the gondola and even did the luge run! The Scenic Suites was a lovely place to stay. Milford Sound was a wonderful day out and we even saw dolphins and seals. Fantastic! Franz Josef was a lovely little place and we walked up to the glacier. We really enjoyed staying at the Scenic Hotel. The trip on the Tranz Alpine train was fabulous and we were so glad that it was running again after the wildfires - we saw what damage they had caused, but it didn't spoil our enjoyment of the scenery too much at all. When we got to Christchurch there were lots of taxis waiting outside the station, so we needn't have worried about getting to the airport for our flight to Auckland that evening. We got there in plenty of time. We are back in the UK now and trying very hard to recover from the jet lag! New Zealand is a very beautiful country and we can't wait to come back and visit again. Thank you for all your help and for making our trip a real pleasure. We will definitely use New Zealand Coach Tours again when we come back. Thanks Steve Baker
Hi Sara My mother in law and her friend had a great time and raved about the tour. They thought it was really well organised, was good value when considering all of the entries into activities and transport costs, and they were very pleased with the accommodation too! Thanks for showing them a good time Kind regards, Rob Foster
I loved my tour with Grand Pacific. New Zealand is beautiful. The bus was great, and the driver/guide was very knowledgeable. All of the accommodations were very good, some excellent and food was fabulous. I was lucky to have such a great group of people on my bus to make it very enjoyable. I will highly recommend this holiday to my Canadian friends.
We had a very good time spending 11 days travelling from Auckland to Christchurch. Our travel expert Salli was very helpful and talked to us several times before our trip to assure all is in order. Overall the tour was very well organised. All pick ups were on time. Pick ups were by local tour companies and the drivers gave us a brief tour of the city centre nearby before taking us to our hotel.
We met a couple from a similar tour but their pick ups were by taxi and their hotels were not as ideal. Accommodation was very good. The hotels in each city has a distinct feature and most of them include kitchenette. For the activities, we tried the jet boat Shotover Canyon in Queenstown which was a lot of fun! One thing we could include is the glacier tour at Mount Cook which we did not have time for. There are several days where we took the intercity bus travelling between cities. It was a 12 hour bus ride which was indeed tiring but every journey was filled with amazing scenery. Saw lots of geographical features which I only learnt from books but now got to witness and experience in person! Overall we had good memories, an unforgettable trip! Would definitely recommend New Zealand Coach Tours for a truly Kiwi experience! Marie and Harry
Hi Natalie On our return I thought I must email and thank you once again, for help and advice with our trip. Grand Pacific made it a seamless and trouble free experience, very professional, with a well organised informative tour. with some great excursions and shows included. New Zealand was a great place to visit and would recommend our 16 day tour for anyone looking for an insight to your country with many lasting memories. Yours thankfully Roger & Julie
Dear Shelley, We would like to express our high appreciation for your arrangement of our journey in New Zealand. We have completed the whole journey and the motels and coaches are very nicely arranged. I would like to thank for your swift response and the quick arrangement for the last minute request. Without your professional guidance and support, we wouldn't have had this wonderful journey. Thank you very much again and we will certainly book with your company next time when we come to visit New Zealand.
We had a great time, wish it could have been longer. Everything went on schedule, no mishaps. All accommodations and tours were wonderful.
The tour organization was very good and the sites chosen also. The service from Christina Brockie was great, always helpful, always in touch and resolving our concerns very quickly.
La organización del tour fue muy buena y los lugares elegidos también. El servicio de Christina Brockie fue genial, siempre servicial, siempre en contacto y resolviendo nuestras inquietudes muy rápido.
First and Foremost, my sincere Thanks and Graditude to the entire staffl at New Zealand Coach Tours, Southern Adventures, Great Sights (for the most part) Newmans Coachs, and with a big bravo to REAL JOURNEYS, and it's partners for providing a most "adventuresome" 8 day "experience' on the South Island of your most beautiful, lush, "heaven on earth" country. much to be proud of. Salute! Ka kite ano, Dennis Fleurant and on behalf of Peter Nulle
(Despite the Great Sights snaffle), and I want to make it perfectly clear, the driver couldn't had "made the upmost effort to find us because" 1) We were behind the bus when he pulled out of parking lot if he bothered to look in his rear view mirror he would have spotten us 2) obviously he didn't do a head count prior to departure, 3) He left several minutes PRIOR to the scheduled departure time to admittedly avoid traffic and cut approx 20 minutes off the return trip. My traveling mate Peter Nulle will back me up with each and every one of these details. We are in the discussion stage of planning a return Trip to New Zealand to catch "what we unfortunately missed", the TranzAlpine railway. However we would stipulate that if the TranzAlpine would once again, go out of commission we would appreciate a FULL REFUND of the round trip/return trip of Train Segment. We would also like to include The marae, a Ko Tane Maori Experience,and whare tupuna, Te Arawa Meeting house, We would like to visit Nelson, take The Ferry Boat from South Island to North Island, Explore Wellington, Rotorua and Auckland. We most certainly will book through you and New Zealand Coach Tours. We will avoid as much as possible elongated, cramped, miserable bus excursions the likes I do not ever want to experience in your country or any other for that matter ever again. The Exception. "Real Journeys" more spacious coaches. I will be happy to forward as time permits a collection of pictures of our trip. We also shot a great deal of videos, that I have posted on my facebook page. Feel free to check them out under my name Dennis Fleurant, they have been well received with numerous comments from Friends and Family. In closing Shelley, thanks for the various refunds/credits you have placed back on our credit cards. We most certainly understand that the situations we encountered were of no fault of yours or New Zealand Coach Tours. Keep in mind any return trip will once again involve booking hotel accommodations that will "fit our needs" i.e. necessary Queen/King size beds. It is our Hope and Prayer that the whole of New Zealand will enjoy a full structural and financial recovery from the Earthquakes that have unsettled your people, property and most certainly your Tourism Industry. You Kiwi's have
Howdy, Gday & Kia Ora Shelley, Thank you! I appreciated your very nice response to my review of Peter and I's recent New Zealand Adventure. I am also impressed that my comments were taken to heart and that you and New Zealand Coach Tours are taking proactive steps to avoid future not so great tour experiences. I only want the best for you Shelley and New Zealand Coach Tours, as you did for the two of us I also want to take the opportunity to commend the incredible care, comfort, support and hospitality shown Peter and I by the awesome staff and services of AIR NEW ZEALAND, Together, what you allowed us to experience is far and above and couldn't hold a candle to, ANY American Tour or Airline Operation that I have experienced thus far.
In short Shelley "It was Choice, bro!" You've put the "JOY" in the most of "enJOYable travel experiences! be it quality tour itineraries travel care, comfort and customer service, truly you and yours have much to be proud of. New Zealand is perhaps one of the worlds best and most kept secrets, A secret I'll be most proud to share with others. Most appreciatively and sincerely, Dennis Fleurant, Phoenix, Arizona USA and on behalf of my Aussie traveling mate, Peter Nulle, Noarlunga Downs ,Adelaide, South Australia
The tour was absolutely brilliant, the sight seeing, the tour guide (Mel) the driver (Geoff) and the accommodation was 200%. If I had a repeat of what we had I would definitely go again the weather was good but next time would travel in summer mainly just to see the activities on the lakes like Lake Wakitipu. Overall everything was just great but definitely Mel our tourist guide was a big contributor to the success of the tour We wish her all the best in her future Good work AAT Kings
Hello Shelley We thoroughly enjoyed our stay in North Island All the arrangements worked like clockwork Our first hotel was the Grand Chancellor it was a great location but ... we were on the first floor in a corner and the traffic noise was terrible! It did not help that we had serious jet-lag! We think it is advisable to stay in one hotel – we would have left luggage there rather than taking it along with us! but ... I know that was due to the changes I made or requested! The Scenic is now an old hotel and in need of some repairs but actually I think we personally preferred it! We enjoyed both coach trips and particularly enjoyed our separate trip to Rotorua on the second day but ... the weather was rather dicey – not sure why the cyclones had to arrive when we were there. thank you again and kind regards Sarah Woods
I had a great time on my tour last week. It was the perfect balance of activities and free time. I got to see quite a bit in my short three days, and being able to do so without switching hotels every night made it much more pleasant. The hotel was great, and having breakfast included was a huge benefit, as each days activities began bright and early. Lauren, my consultant was especially helpful in both helping me figure out the best tour for me, and also in keeping me informed and updated.
Overall fantastic experience!! Coordination of pick-ups from airport through all destinations was superb! Tours in Rotorua & Napier were excellent! Would highly recommend New Zealand Coach Tours - Christina B is the best!!
Thoroughly enjoyed our trip around the South Island. Thanks to Christina for a well organised itinerary.
Dear Jane, The tour has been well organized and service is very good; scenery in NZ is wonderful. The service provided by NZ Coach Tour has also been fantastic. Will definitely recommend your company to friends who wish to have an escorted tour in NZ. Best wishes Yvonne
Thanks Shelley. Please thank all the staff involved in our trip, we had a great experience. The last 2 days on the South Island were particularly tiring due to natural disasters. I suggested to find a way to spend less time on the road. But on the whole we appreciate all the work put in. Thanks very much, Zipi & Barry Levinson
The tour was well conducted and covered most of the things I had wanted to see. It was a pity that the Trans-Alpine Railway was out of commission, but on the whole the tour was memorable. This website is very well done, clear and most easy to use. Lauren was most helpful and prompt with replies to queries. I would strongly recommend this site to those searching for tours to New Zealand.
Hi Shelley We enjoyed the trip and were really lucky with the weather though nearly all the coach got hit by a cold bug. Still it boosted business for the pharmaceutical industry. Personally we would have liked it if there were more 2 night stops. For example, Dunedin was a 1½ hour stop. But Queenstown was 2 nights, such a relief to be able to chill.
We had some fantastic meals, the drivers were really good and we (well me) managed a bit of shopping. Pretty much all of us thought it would be a good idea if those leaving us (at Christchurch) could have had a minibus for the transfer. The day going back to Christchurch was a long haul and then another long day up to Picton - they were hard. Honestly I'd love to come back and do it at a slower pace but it is a long flight. I hope the cathedral in Christchurch gets rebuilt old syle. Many thanks Sue
Great holiday and fun times with nice fellow travellers. Natalie at NZ Coach Tours did a great job for us and John our driver was just brilliant, thank you so much. Mr and Mrs G Hall UK
We had a wonderful holiday in New Zealand. Our tour consultant was excellent. She managed our time difference extremely well while we were arranging payment for the tour. All my questions were answered very promptly. The information regarding the train journey that had to be cancelled was given to us before we departed. Most other people on the tour did not receive this information before they arrived. I had never heard of your company before trying to find availability online. No other company I contacted could offer any dates for this tour in February. I would definitely recommend your company to anyone. Thank-you The tour itself did not disappoint on any level.
We have travelled the world on many tours of this type, this was excellent. The organisation and tour guides/drivers were impressive. The check in procedure at hotels was the best we have ever encountered. The hotels were above my expectation for 3 star hotels. Only one hotel had rather small rooms, expected in Wellington City and one did not have the iron and ironing board as it should have had. All accommodation was clean, well equipped and very helpful friendly staff. I could not fault the food at any on the hotels. The knowledge and helpfulness of our guides was excellent. Linda was particularly good when making sure guests with some difficulties had suitable rooms. She did this as a matter of course and didn't have to be asked. The pre arranged activities on the tour were good and the optional trips also varied and good. The tour was made especially memorable because the local people are so lovely, polite, helpful and kind. New Zealand is the only country I have visited that I could live in. Thank-you for a wonderful holiday experience.
Dear Natalie We’ve been so busy and we’ve been meaning to contact you since we got back home. We were actually over in Melbourne to visit our daughter so this was a holiday within a holiday, everything about it was just great, John our driver was just superb, we made many new friends (48 of us on the bus) and we all had a marvelous time. Do let us know about future tours and we would be especially interested in coach tours to the North island or Tasmania. Many thanks Greg and Elaine Hall
All arrangements went well and the tour was fabulous, fantastic scenery and knowledgeable drivers who were able to provide good insight into the history of the area.
Epic Tour with Haka Tours it was amazing. One of the best things Natalie did was to arrange for a private twin bed room for us as I was so glad I did not have to sleep in dorm rooms. the tour fit our budget and was excellent so I would recommend Haka Tours to anyone travelling on their own, wanting a small size group, and having a smaller budget than the cost of other tours. NZ Coach tours was great, answering questions, arranging transportation and giving advice to the best tour for us. Well done!
We truly enjoyed the tour, a great way to see everything in the whole of New Zealand without hassle of driving & where to go, made it easier to enjoy our vacation. Our accommodations were excellent/better that we had expected. Murry our coach captain/narrator was awesome, very patient & helpful, takes time to make sure everyone & their belongings are well taken care of; Kerrie our tour guide/coordinator made sure everyone was alright she was helpful and went beyond to help us without hesitations.
They are exceptionally great assets to Grand Pacific Tour company. Anyway we have a lot of retired friends interested in traveling, some have thoughts of planning to go New Zealand.... we'll highly recommend you and Grand Pacific Tours especially the one we took. Thank You, Evelyn and Alynn Orman
Driver/tour guide excellent. Hotel/food choices very good. Christina Is excellent. Will highly recommend Christina and New Zealand Coach Tours to our friends.
The whole experience was very good. We certainly were impressed by the driver/guides & their enthusiasm & knowledge. We were with a nice group of people.
Only one hotel in Fox was below expectations, Franz Josef was overbooked & we had to sleep in a very small room with no hanging space & no soundproofing, I heard our neighbours snoring. I suggest due to the highway being closed between Christchurch & Picton that an alternative route be sought as the last 2 days on South Island were extremely tiring, I would suggest sleeping closer to Picton. I understand natural disasters are the reason but many people took ill from the last 2 days on South Island. Despite this the overall experience was great.
This was the trip of a lifetime for us and Natalie did a superb job from start to finish. The itinerary had to change quite a bit - earthquake in Kaikoura, fire on the TranzAlpine train line....... Every time Natalie had a solution and the hotels and bus companies all delivered - Well done and thank you. Gillian & Ken Giles P.S If we win the lottery we will be back.
Thanks for all your help Natalie. The trip was wonderful. Accommodations were very good except Queenstown when we had to arrange our own dinner. We were quite far from downtown and the menu at the hotel was very, very limited and very small portions. Otherwise the meals were very good. Great drivers and met some wonderful people that I am sure we will keep in touch with. Thanks again.
We have just finished one of the best guided tours of New Zealand ever. Our tour guide Alan Chiron and our bus drivers, John Rusden and John Taylor made the whole trip easy and enjoyable. They were informative and funny and were an essential part of making the tour work for all of us.
This was our first visit to New Zealand and our first coach tour so we didn't know what to expect, but what we discovered was a beautiful country and a tour company that makes the whole holiday very easy and includes fun and interesting side trips. Our first point of contact when we started thinking about visiting New Zealand was Christina Brockie and she was absolutely delightful and advised us on all the available tours and what was included, so we were able to make an informed choice and in our case we took the Grand Pacific 19 day rail, cruise and coach holiday. If this is going to be your first trip to New Zealand then I highly recommend this tour. If there was a star system, I would give this tour 5 stars +.
Hi Lauren, we had no problems with your input to our tour. When we arrived in Christchurch on 23rd February we did not receive our welcome pack until the evening of the 24th.
There were vouchers in the excursion booklet we could have used but we're not able to because we got them too late. Most hotels on our tour were very good but there were two that did not have air conditioning. They did have heaters but that is no good if the room temperature is warm. I will try to remember the name of the hotels and let you know. We also completed the tour survey with other comments where improvements could be made. Brian Buchanan
Dear Christina Thank you very much for organising the above tour which we did starting from 29th Jan 2017. You also did arrange for us the pre tour arrangements picking us from Picton ferry terminal. It was fantastic. My husband and I enjoyed every thing we saw and did. The coaches were very comfy, guides and drivers were friendly. South Island New Zealand is the most beautiful country we've been. We are thankful to you for your great service. We felt you looked after our needs extremely well. Best Wishes Kanthi
We had great experience in these tours. The quality is excellent The connections are smooth and reliable which make me very comfortable. Thank you, Michelle.
We were very fortunate to work with Jane during our NZ coach tour booking. She was very helpful, thoughtful and patient throughout the process. Her responses were prompt and informational.
The AAT Kings 14 Day New Zealand Vista tour had a good balance of the city, nature parks, gorgeous views, Maori culture and adventure. At times the time spent on the coach seemed a little excessive, but there were enough stops along the way for snacks, bathroom breaks and just to stretch out. Perhaps we didn't realize how big New Zealand was!
Hi Salli, just wanted to say thanks to you and your colleagues at New Zealand Coach Tours for a great trip. We would certainly recommend our friends to take the bus rather than self drive if they are trying to see the best of New Zealand in only 17 days. Everything went like clockwork as far as the travel, tours, pick ups and set down were concerned except for a one hour delay at Akaroa when we had a flight to catch (we made it back to the hotel though with a good half hour to spare). We truly had a great time and saw so much of your lovely country.
I'd like to pass on some feedback on some points along the way: 1) The Skycity hotel, Auckland; fabulously convenient for the bus pick up but not the most pleasant quarter of Auckland, and a soulless building. I'm wondering whether there is a better hotel in terms of presenting your largest city to visitors. We took the ferry over to Devonport and had dinner there; great place and one maybe for your itinerary. 2) Waitangi: such a disappointment in that we had less than half an hour to see it, which meant no time to read the information displays. Given its importance it would have been great to give this place more time, an hour at least 3) Russell; what a great tour guide and what a delightful tour 4) Hole i=In The Rock: another great tour; ditto Sand Dunes and Cape Reinga, but why no safety belts on the bus? 5) It really needs another stop on the Paikia - Auckland route; really got my sciatica going 6) Rotorua/Waitomo Caves/Hobbiton/ Agrodome; all fabulous 7) Novotel Rotorua; turned out to be very good indeed and perfectly located. 8) Wish there had been time to see Tongagriro and Taupo. 9) Wellington; we loved it. tell people to walk the harbour walk to Te Papa. The Bolton hotel was the nicest on our stay; brilliant, staff so friendly and helpful. The LOTR sights tour was great, as was Weta Caves. 10) Christchurch: so sad. 11.) Queenstown. Very disappointing accommodation, very noisy right next to main road and noisy neighbours. I recommend the bird park for anyone going up the gondola. Loved the TSS Earnshaw trip and Walters Peak dinner, even if we had hit Chinese new year. 11) Dart Jet boat tour great, Milford sound great. 12) Only just in time to do the last shuttle bus trip to see the glacier at Franz Joesph. Great motel. 13) Only half an hour at Hokaika... not long enough! 14) The bus from Greymouth to Christchurch was just as good as the train, though it would have made a nice change. Poor kiwi rail, its not been their year, has it. 15) Akaroa; this should be on EVERYONE's itinerary, especially if they have a late flight out of Christchurch. so beautiful...and we saw Dolphins! Again thanks for organising a brilliant trip and also thanks to Great Sights tours. Best Patrick Willis
We had a great experience on the tour of the North Island last year which is why we booked again for a tour of the South Island. This tour was even better as the scenery was spectacular. The tour was very well organised and within the time we covered a large part of the South Island. Jane was very helpful in arranging the tour and the extra nights accommodation and we would recommend this tour to anyone wishing a tour of a lifetime.
We would also recommend doing the tour of New Zealand as two separate tours for the North and South Islands as there is so much to see and one long tour would be exhausting. Thanks again Jane for making our visits to New Zealand so memorable. Best wishes David and Pat Thomas
Thank you very much Jane for helping us to realise our dreams and take a trip to NZ. It was a fantastic holiday for us. We feel like revisiting NZ again whenever we can find bargain airfares to fly to Auckland or Christchurch. The South Island is where we would like to go again.
A wonderful feeling with good service and great accommodation, especially blue peaks Queenstown, which gave me the sense of going home.
We enjoyed the trip, very much and accommodation and activities were superb. Also Sahara and Jeff our coach drivers were very very good and helpful in every way, we miss them. We will recommend our friends and tell them about the AAT Kings tours. Please convey our thanks to Jeff and Sahara. Thank you once again Ramesh and Samy.
Hi Christina, We had a wonderful, most memorable Trip. NZ is the most beautiful country we have seen so far. Everything was great, no complaints at all and the tour was well planned and arranged. We have already recommended your name to our family and friends. Thank You, Sudha and Raj
It was a very enjoyable tour. Our guide, Dexter, was exceptional in terms of his knowledge of NZ history, bng and important also an ability to explain customs, agricultural practices, etc. He is patient and very helpful. The itinerary took us to the right spots, interesting and important.
However, for us, there was too much time on the road. Before the trip we assumed that it would take less time to get from place to place--we can drive 1000 kilometers in a day in the US. For us, fewer miles and therefore fewer sites(more time at each site) would have worked better. It's a case where less is more. This, however, does not negate the good memories we have of the trip. And, much appreciation for Shelley's work in adjusting our schedule for those times after the tour. The adjustments worked well for us. Thank you Shelley. Cal and Kathy Stone
I thought that my trip was wonderful. This is only the second group bus tour that I have taken and I was very impressed by it. A great part of that was thanks to our driver and guide, Paul. I learned so much from his commentary. The tour was so well organized with frequent stops at well selected places.
The hotels were excellent except for the last one for the glacier stop. We were in an older wing that felt damp and musty with insufficient noise control. That also was the most disappointing stop, at the Fox Glacier. If it had been billed as a stop to see the effects of global warming, it would have been more appropriate. I had signed up for the helicopter ride but that had to be cancelled due to the weather. The other optional tours were great, especially the jet boat which was the best part of the entire tour for me. I was acutely horrified by the destruction of Christchurch. It was so eerie walking around the area near the hotel. I think that the tour could have benefited if there had been a group meeting that evening to have a chance to at least say hello to others. I liked the other cities and towns where we stopped, although Franz Joseph didn't have much to see. Dunedin was really nice, as was Wellington with its wonderful Te Papa free museum. I was sorry that I had not signed up for the North Island tour but the town of Napier was a great place for my ten day stay. Lots to do there, especially taking the tractor ride along the beach took see the gannet colony. As for your help, it was always immediate and well suited to your impression of me. I had a great roommate, that was probably just chance. I have certainly raved about my trip here and have sung your praises to my brother who is planning a trip in August. Leslie
Great tour! No complaint about hotels. Tour guides very knowledgeable. Salli Smith is a great tour consultant. Gave me some good advice and always pleasant.
Hello, Natalie. Nancy and I enjoyed our tour (although I was dealing with bronchitis the entire time) and have returned to the U.S. The two NZ$250 travel cards were very useful and minimized our out-of-pocket costs. Thanks Owen Williams
Everything (hotel bookings and transportation) was arranged as we had requested. We really enjoyed our stay at the Heritage Hotel Auckland--friendly and helpful staff from the second we got off the taxi to our departure.
The room was spacious for my parents and I (we were booked with an extra bed that was comfortable). Uncle Harding's transport service was also memorable even though we had a brief ride. He dropped us off at the airport with so many fascinating information about New Zealand!
Auckland itself is a city we could go around with ease. Our Rotorua experience was likewise notable.
The Maori cultural experiences are very educational, the Waitomo Glowworm caves a breathtaking ride--my mother couldn't restrain herself from gasping at the beautiful natural lighting in the caves! It exceeded our expectations.
The Agrodome sheep farm was entertaining, and the geysers quite a sight to see.
Hobbiton was another unexpectedly pleasant adventure. Our guide was helpful and gave plenty of opportunities to enjoy our time there. The Mitai Maori Village was another educational experience with superb meal. We love how the culture is being conserved and passed on.
The Wai-O-Tapu Thermal Wonderland was a warm hiking adventure. We'd book another tour when we get the chance :)
Hello Michelle! I had a lot of fun in my tour. You and all the staff members were really great about helping me out when my flight was delayed few times ;-). My favorite memory is my hotel in Franz Josef, with the room IN the forest!
The South Island tour went very well. The information package had all the details we needed. The drivers/guides were knowledgeable and helpful. The accommodations were exactly as we requested and described. Even the weather was good much of the way. Beautiful country to tour. Sorry we could not visit you personally in Wanaka since it was a Sunday. Keep up the good work. Thanks, Jamey Campbell
This was my first ever coach trip and I had a great time. The coach driver was very well informed about all aspects of NZ which made the journey more interesting. Booking the trip with Salli was really easy and she was very helpful throughout the booking process.
Myself and my wife thoroughly enjoyed a wide range of hotels and sight seeing, not to mention the opportunity to explore cities on our own. The sight seeing was out of this world. I have referred my relatives to AAT Kings. I give high opinion of my tour and experiences.
Hi! Tour was excellent. Your help was most important thing when planning this tour. You were so patient and gave your expertise to our use. Thank you and happy new year for 2017!
I enjoy all the tour & accommodations, reminder that the driver should be more friendly and courteous!
Hi Jane our trip was amazing, pick up services and drop off services perfect. The accommodation was good, Te Anau was a bit like a bach but quirky. Queenstown was really noisy and Dunedin was not great. Thank you we had a wonderful time
Thank you for your prompt response ! On behalf of the whole group, I would also like to say thank you for your recommendation on all the sightseeing points which we all enjoyed thoroughly. The arrangement for the perfect weather with your magic wand is impeccable! We are all truly very thankful for your encouragement for us not to give up the tour post recent earthquake! Your experience must be very invaluable to your company! Simply unbeatable! Ciao Lolita
It was a well arranged, organized tour. The coaches were very clean and comfortable, the coach drivers were very professional and discharged their duties well. They were very friendly and helpful. The hotels arranged for us were great too. The people of New Zealand were very nice friendly people, the sceneries were amazing. Thank you for putting together a great experience for us. We enjoyed our stay very much
Hi Natalie! Thank you so much for helping to organize a fantastic trip. The whole trip was wonderful and has flown right by but at the same time i have so many wonderful memories (and pictures too). I'm just returning back home now via a short stay in Fiji :) Thank you again! Merry Xmas and cheers to a happy 2017!
Hi Salli, My family really loved the trip. They told me that the hotels were very clean, also that the staff from the hotels were in charge of their luggage (they were Happy with that) and the food was good. On the other hand, the driver always asked if they had understood the schedule and he was worried for them. The group was really friendly and open minded. In general, they told me that I could recommend this trip all my friends because it was a luxury trip. As you can see, all good! For this reason, I would like to say to you: thank you very much! Cheers, Judith
Dear Natalie, Thank you for your email. We had the most wonderful time in NZ! The South Island scenery was breathtakingly spectacular. There were too many "favourite" moments! But the Te Anau glow worm caves, helicopter ride on the Fox glacier and the shotover jet boat ride in Queenstown were amazing! The hotels were top notch, food was great and the coach drivers were very accommodating (Riki even used to sing to us...haha!). The only downside was the weather which prevented us from getting to Milford Sound on time. I have many happy memories of NZ to treasure! Kind regards, Stephanie Santucci
Hi Hayley Greetings from Dublin! I hope you had a great Christmas! I was quite jet lagged on the return journey so only getting back to you after my journey to say thanks to you for all of your help with arranging the trip around the South Island! I was so disappointed when I realised that we were not going to go into Wanaka as I planned to call in in person! I really felt able to book this trip because you were so positive and available to discuss the ins and outs of the trip! I had a lovely experience with AAT Kings and would recommend them anytime! Milford Sound was really the highlight though Queenstown was really lovely aswell! So thanks again and happy New Year Siobhan
Hi Michelle, New Zealand is such a beautiful country with very friendly people. The tour was organized perfectly. The hotels were nice the food was marvelous. JP, the guide, knew all the things about New Zealand, remembered our favorite things individually (such as our love of cookies). Scotty the driver smiled a lot, had good interaction with the passengers and drove carefully. Looking forward to joining this tour again when we go back to NZ Best regards, Citra Amelinda
Hi Natalie, We were delighted with our holiday in New Zealand - what an amazing country you have! Such diversity and stunning scenery. The tour was well organised, the guide and driver were excellent and we were happy with the hotels - the Langham in particular. We will recommend the tour to all our friends and would like to thank you for your services - your booking was efficient and very easy to use and you responded quickly to all our enquiries. Best wishes, Anne Dyson
The tour was wonderful, just a few comments. The seat belts on the bus cut into your neck. On the belts in my car I have a soft pad that velcros on. Mercure Queenstown Resort was too far from the city center. And too expensive to get a ride, we walked and it took us about 25 minutes downhill and 40 minutes back uphill. All the tours were great. And we also like the Grand Pacific bag we were given. Megan, Peter & Chris were great guides. Joe & Barbara Salmons
We were very pleased with the tour. Our guide and drivers were first rate. The hotels with the exception of the Scenic hotel Bay of Islands and the Quality Hotel Elms were very good. We were very disappointed with one tour option...the evening dinner cruise at the Bay of Islands. The cruise operator overbooked the cruise. There were not enough tables for the passengers. My wife and I had to eat dinner off of plates in our laps.
Second, passengers were expected to participate in a humiliating introduction skit. Uncomfortable experience for many of us. Third, the cruise for the most part consisted of drifting in the harbor and then traveling a couple of kilometers up a river where we sat for an hour. I feel the dinner cruise was a ripoff and diminishes the overall quality of the Grand Pacific Tour. It should be eliminated as a GP sponsored tour option. I think GP should be upfront in forewarning its tour participants about the damage in Christchurch. We were shocked by the level of damage in the CBD. Overall, we loved New Zealand, the GP tour and the strength of Kiwis in coping with the earthquakes. James Zdon
We just returned 3 days ago from our trip to Australia and NZ. The trip was more than we expected... starting with Dan, whenever I e-mailed Dan there was always a reply the next day and always offering to call me, he was very professional, kind and helpful. I made a comment on the form you had supplied at the end of the tour re the way we were handled by our Coach Manager Ken and our North Island Coach Driver/Tour Guide Linda, she was a terrific driver and very, very knowledgeable, our South Tour Guide was also a good driver but I felt knot quite up to par with Linda. The handling of the earthquake in Wellington was well handled, little confusion with the hotel accommodations after we left the hotel that morning but all in all no problem. I would highly recommend the tour and would most definitely book another tour if and when we would return to New Zealand.....thanks for the wonderful memories.....Christine and Hans Rainyn p.s. again Dan was WONDERFUL :)
Laura Davidson, consultant for NZ coach tours, handled our booking for the AAT Kings 15 day tour. We give her full marks for it. All went well without any problem what so ever. The tour, for us, was marred by me on the first day. I injured my left leg. MUST give the tour Captain & the driver our sincere thanks. They went out of there way to help us. Thanks Vale & Mark you managed to make our tour enjoyable despite my gummy leg.
Thanks for organising the South Island trip for us. We enjoyed the seamless process of transferring from one accommodation to another, as well as visiting Doubtful Sound and Franz Josef effortlessly. Thank you for the delightful tour. Regards, SK Seah
Just wanted to say how much we enjoyed our New Zealand tour and all your arrangements worked out wonderfully, everyone met us on time and was so helpful. Our accommodation was also great and our rooms facing the views and lake were very much appreciated. Many thanks for everything and New Zealand people are most friendly and helpful. Take care Sheila Butt Jean McNally
All 4 of us really enjoyed ourselves and the itinerary that Jaimee put together was excellent. With the exception of a cancelled activity in Mt Cook due to adverse weather, the rest were just fun filled. I would also like to thank Annelise who help both me and Bee who arrived 1 day late due to a delayed flight from Vancouver. I would give a 5 star rating with lots of wonderful memories. Pual
It was a wonderful tour. We had a great time and met some interesting people.
Jane, thank you for arranging our tour and the help given. Everything went smoothly for Veronica and I. Our travelling companions were marvelous, the coach captains were very helpful and knowledgeable. New Zealand is a wonderful and refreshing country. It's a pity the tour did not take us to Wanaka to see your office. Definitely we will recommend you and NZ Coach Tours if any of our fellow countrymen mentions wanting to visit your wonderful country. Best Regards from Veronica & Joseph Emmanuel (Malaysia)
Thanks for a great trip, we had a wonderful time! We particularly appreciated getting picked up at our hotels and the transfers from the bus stations and airports. Having someone waiting for us made things so easy and stress free. Thanks for making the arrangements when our plans needed to change because of the earthquake. Everyone I dealt with at New Zealand Fine Touring during that time was wonderfully helpful and professional during what I'm sure was a tough time.
Our accommodations were just what we were looking for - good basic motel suites that worked well for the three of us. The places were always clean and the staff were lovely. The only exception was the Quest in Auckland, it seems old and run down and the staff were not very helpful when we had questions. The Barclay though for our return to Auckland was exactly what we needed.
The itinerary was very well planned and we had all the information we needed in the package provided. We saw everything we wanted to and a few things we didn't even know we wanted to see until we were there!
The early mornings were fine because it meant we got to places early enough to explore them in the afternoons. Getting to Hobbiton early was a real highlight because it wasn't very busy as one of the first buses in. The one day we'd suggest changing is the trip between Wellington and Rotorua on the Intercity bus. With all of the pickups in the little towns along the way it made what is already a long day feel like wasted hours because a more direct trip could have taken much less time. If there is a nicer bus and a more direct trip we'd suggest using them. Also with the buses, we understood that most of the coaches would have toilets when I had enquired with you. The only one that had a toilet was the very first coach we took. If we had known this, we would have worked with you to find other options or upgrade some of our trips to be sure the coaches had toilets. Overall it all worked out, but maybe something to keep in mind for the future.
Last but certainly not least, thank you for the recommendation to go to the Bay of Islands for our extra couple of days. It was a wonderful way to end our holiday and another highlight among many. New Zealand is a spectacular place and we are so glad we had the opportunity to explore it. If anyone I know is planning to travel there, I will be recommending they talk to you! All the best, Nicole
Good Morning Michelle,
A very Big Thank you and all your Staff Members so much for handling all the arrangements for our New Zealand Holiday. The hotels, sights & meals were great, making this the most unforgettable & wonderful experiences we have ever had. Truly the most amazing best holiday by far. We will highly recommended you to our family and friends when they want to visit New Zealand. "Kia Ora" Thank you Mollie
Just a short note to thank you for your assistance re our recent 2 week coach tour of north and south island of New Zealand. Both of us had a great time and really enjoyed all the included extras. We saw some beautiful scenery and have many wonderful memories. I must admit we were not prepared for the ‘cooler’ weather but to still see a lot of snow on the alps was a bonus. We were very lucky to be just ahead of the earth quake in Kaikoura, we were in Rotorua… I feel for all the people that were affected and especially those in the previous quake in Christchurch… I do hope nature is kinder in the future. Thanks again for your assistance and the coach drivers were also excellent. Kind Regards David & Trish Pearson
We would like to thank everyone from Grand Pacific Tours for a wonderful Holiday. The booking process was easy and Christina looked after us very well. She was very helpful in every aspect and it was nice to talk to her on the telephone as well as communicating via email. She is a credit to your company. I handed my evaluation form in at the end of the tour. Special mention to the staff at Scenic Hotel Blenheim who looked after us the night of the earthquake. I would definitely recommend anyone to travel with Grand Pacific and hopefully will return in the future. Tricia & Roger Fozzard
Our tour was the best bus trip I have been on. Jane our Tour Consultant planned everything and dealing with our last minute changes to perfection. Grand Pacific were amazing from the actual bus to our Drivers Riki and Kevin. Nothing was too much trouble. The hotels were amazing too. Dealing with my food intolerance's, they couldn't have tried harder. We were extremely lucky with our tour just passing through the earthquake epicenter mere hours before reaching Wellington. Our luck held in getting out of Wellington before the Floods locked down the city. The only downside I could think of was not enough time was available from place to place. I realise that to cover the ground we did, that is probably unavoidable. All in all a fantastic experience. Cheers, Denise & Dorothy
We had a fantastic tour of New Zealand. We were able to see all of the highlights of the country during our time there. We really enjoyed Milford Sound and Queenstown. While in Queenstown, we took a Shotover jet boat ride. We'd love to come back to NZ someday. Much thanks to Laura Davidson for helping us arrange our dream vacation! Jane & Jeff Owenby
The tour was great! New Zealand is a beautiful country. Our tour consultant Jane was great. She provided us with all the necessary paper work and answered all our questions. The tour guide, Val and driver Stu were fabulous. friendly, organized and very knowledge about New Zealand. The coach itself was very comfortable. The accommodations were very good. The meals provided on the tour were good as well. We look forward to coming back and perhaps touring north of Auckland. Thank you for showing us New Zealand and we look forward to touring with you again.
Salli, I just wanted to thank you. This trip was fantastic and we really, really enjoyed New Zealand. Everything worked and everyone was on-time. We couldn't have asked for a better experience. Thanks, Kevin
New Zealand – what a beautiful country. A big thank you to you from 5 of us. Thanks for all your help and cooperation in organizing the 9 Day South Island tour for us. Everything went smoothly and we had a fantastic holiday. (But a bit rushed. Especially scenery place drop for 10 to 15 minutes some places we just passed by). Our lovely Manager Mr Kelvin and driver were all very friendly & helpful. Accommodation was well located and comfortable. Food in Christchurch hotel – Worst. Really appreciated everything you did for us. Thank you.
My husband and I had an amazing experience on our tour with NZ Coach Tours. I was instantly at ease with Natalie. This trip is one that may not happen often so I was very particular about the details of the trip. Natalie is knowledgeable, thorough, fast to respond, and friendly. Every single day was a wonderful surprise. Natalie was available while we were on the tour if we had changes or questions. We were really grateful to her for all of her time and effort that she put into making our trip the dream that it was!
Enjoyed our trip in NZ. The arranged accommodations were comfortable and all had friendly staff. Above all, helps from Michelle and other agents were just wonderful.
I am so glad I came and am grateful to Jane for the wonderful tour she arranged for me. I have told my friends that I would use your company in a heartbeat to set up their own tour. I have presented to my co-workers and the ladies at my Mom's church about my trip and they all want to come see it for themselves. I have told them WHEN (not if) they go I will come with them. I had a couple of co-workers who would have come with me this time actually. The Tuscany Villa was wonderful to me. On Thursday 10/27 the Thermal Land shuttle driver was not notified to pick me up. The owner said he had not communicated well with his driver, so came and got me in his own auto and took me to meet with the group. I was impressed by this level of service. I think they thought I would be angry but I was not. I got to see this wonderful site, so all is well. Great Sights also forgot me when they were supposed to pick me up on the way to Auckland. Tuscany Villas called for me again and Great Sights got me a shuttle to make connections and all is well. Just one of those days I think. I only mention it so you know that the level of customer service was exceptional from all these people and I would recommend all of them to any one planning a trip. Loved Uncle at the airport as well, he was wonderful!! Thank you again Jane!!!
There have been more positive experiences then negatives to describe what I thought of the tour. The two drivers, both Steve's, North and South Islands kept us informed with information, they were very good at pulling our legs but accepted the Aussies teasing about Rugby ect very well. Our tour guide , also Steven, had lots of historical information and did a great job for the 30 + passengers on the bus. Both bus drivers and our guide knew where the amazing things to visit and see were. The company's choices for our accommodation were good to very good. The options on this tour catered for everybody, I choose the shot over boat experience [-day 6] , which was exhilarating and great fun, the fly over Milford sound [day 5] was breath taking. Day 7 helicopter flight over Franz Josef glacier and the landing also something to remember forever. I could say a lot more, what I will end with is that the trip gave me an appetite to come back and see more of NZ. Regards, Bert Muysers
Hi Salli. Thanks for the email. Dan was an A1 hands on 100% top guy who gave customer service a really special polish. In fact I found all of your team that I spoke to only too keen to do their utmost to help with any enquiries that I had. The tiki tour itself was amazing. A real one off lifetime experience. Our party were blessed with good company, we had a great crowd and every one got on really well Our drivers were hard working, attentive, personable and professional Thanks one and all to Grand Pacific Tours and to New Zealand Coach Tours.
Dear Laura Thank you very much for your mail. All went very well, thank you very much. Everything was well organized, the accommodation was excellent (locations were good). Highlight was without a doubt Milford Sound, followed by the TransAlpine train journey. If I would have some recommendations I would certainly have written them to you but all was very well organized. Thank you once again. Good luck there, i guess the busy season will be starting soon... Best wishes Davy
The overall 9-day arrangement was good, pretty seamless, except for the first day arrival at Christchurch after checking in to the Terra Vive motel. A 5-minute walk to the city centre turned out to be much longer, and most eateries closed around 5.00pm. I should have been informed that Riccarton has eateries opened till around 9pm. (was only informed on the return trip to Christchurch after checking in to Bella Vista, with the reception being nice enough to call a taxi to fetch us to the eatery that we want to go.) Bella vista's room in Christchurch that we stayed was really cramped, with hardly any moving space.The rest I have no complaints, including the coach and the driver come guide, with the in-between stopovers at rest areas pretty well-planned. Unfortunately, wifi is not commonly available at all rest stations. The 3-course lunch at Mt Cook turned out to be a buffet lunch, fine and no complaints. NZ is really scenic, true to its branding, and very original in its landscape. The coach driver/guide is very responsible in their handling of the coach and passenger safety, well done.
This was a very complicated trip. Between all of the bookings Leah made, and a couple more that I added, this trip included 7 airplanes, 7 hotels, 4 buses, 3 trains, 3 ships and 6 cars. Everything came off without a hitch! We truly feel that we experienced as much of New Zealand as you possibly can in 12 days.
Feedback on my NZ Tour 17th Oct to 2 Nov 2016. Wow! What a fantastic tour. I thoroughly enjoyed myself. Please access my Facebook account under Ian Matanis and read the daily blogs and view the photos I logged. You are welcome to use my photos and commentary. Lots of my friends were touring with me on Facebook and loved the photos I uploaded. Thank you to Rob who was bending over backwards to ensure the Tour was set up to my liking. I also had a wonderful Tour Director Isabel and driver Monica. Both very warm, friendly and knowledgeable. Great sense of humor and great to be around. Having been spoilt with these 2 lovely people it was hard to get used to our new driver and tour director for the Bay of Islands tour. Unfortunately that tour director babbled on and tepeated himself too much. So much so, it was becoming annoying. Overall it was a fantastic tour and I am already recommending you to all my friends. Thanks again. Ian
We have just returned from our 13 day tour of North & South Islands. Our first bus trip and it was a whirlwind trip for sure! But many thanks to Natalie we did get to see and experience a bit of everything from Auckland to the Maori Culture & Hobbiton in Rotorua; from Christchurch to the excitement of Queenstown, Mt. Cook, Milford Sound and the Alpine train ride from Greymouth. Scenery was beautiful and being early spring, the lambs in the fields were plentiful. We felt we were given a great trip in the time frame we had to work with. Thank you again.
We are so happy to take the NZ tour. It was a great tour. It rained a little bit & snowed the night we arrived in Queenstown. The Milford Sound tour was just beautiful especially the cruise. My husband got addicted to flat white. I was able to see my cousin who live in New Plymouth as they took time to drive to Auckland & a high school friend who resides in Auckland. Thanks for the great tour.
The tour was great. Going with Grand Pacific was a terrific choice. And that was because our friend recommended the tour company after her wonderful experience with them. The sites we went to were amazing. The meals were incredible. We liked most of the accommodations. Some were really better than others. We did not do many of the optional tours but the Skippers Canyon was awesome. We were glad we did that.
Wish Grand Pacific had other tours besides NZ. We think GP is a very good company and the staff were very nice, helpful and friendly. Cole Marsh our North Island driver and Andrew of the South Island were very good and very knowledgeable. Steve Withell our guide through out the tour was also very knowledgeable and it was obvious that all of them loved what they were doing. Way to GO.... Grand Pacific!!! Thanks, Alex and Genie
Grand Pacific 9 Day Taste of the South Island was awesome, accommodation was great, food was good, especially enjoyed Walter Peak Station and the Tss Earnslaw, special commendation to our bus driver, he went above and beyond to make sure we had a great holiday and he was a fountain of knowledge. Would give Grand Pacific Tours 10 out of 10 for making it the holiday of a lifetime. Kind Regards, Diana & Kevin
What a wonderful trip. Magnificent scenery, friendly and helpful tour guide and driver. Overnight accommodation was lovely. Meals were great. Fellow travellers were friendly and pleasant. Couldn't have asked for more.
The tour worked out well. We were picked up from the Mercure hotel on time to connect with the coach in Queenstown. We found the coach comfortable and the commentary by the first driver very helpful.
The scenery of the South Island is spectacular, affording numerous great photo opportunities from the bus. We were thankful for the several stops along the route to stretch our legs and use rest rooms.
A bit of rain was encountered as we drove near the west coast, but we arrived in Franz Josef on schedule.
The accommodations (Punga Grove motel) were fine, with the clerk being most helpful. The town, despite its small size, offered good food and entertainment. With a break in the weather, we were able to hike to get great views of the glacier. I am glad we chose to stay the extra day in the village of Franz Josef. The next day (Day 3) a coach picked us up at the motel as planned and drove us the rest of the way to Greymouth.
The Tranz Alpine train ride was superb and most pleasant. Many good photo opportunities all the way into Christchurch. Overall, a fine tour, well worth the cost.
We had an awesome trip with the help of Charlie, who's prompt and accommodating to our request. The coach rides to all the attractions from North to South island was so well planned, transfer from hotel to pickup point or airport was well organised and convenient too! Drivers were all awesome and friendly! The hotels that we stayed are great too. Overall, we enjoyed greatly and glad we choose New Zealand Coach Tours to plan this wonderful journey! Thank you Charlie! Jasmine & Chin Hong. Thank you Charlie once again, and will definitely recommend your service to our friends and relatives. Many thanks Jasmine.
Hi Christina, Thank you so much for organising this tour for us. It went very smoothly and well organised. South Island is very beautiful with stunning landscape. We were very lucky we had such gorgeous weather during our the trip except when we got to Nelson. It was a bit wet but that didn't dampen our spirits. It was a small group of 10 and we got to know each other. Lu is a great tour director, very knowledgeable, a great organiser and resourceful. Monica, our excellent and fearless coach driver. It was a great experience. Milford sound overnight cruise was the highlight. Overall, Ian and I thought it was a 10/10. We will definitely recommend you and AATKings to our family and friends. Regards Amy and Ian
Charlie was the ULTIMATE agent. We emailed 3 travel agencies and only Charlie got back to us in 24 hours (in fact he called us in the US in under 23 minutes) He was always prompt with replies and we loved the personalized web page for our itinerary and payments. The tour was indeed ultimate. Our tour group and driver cried when the two had to part ways at the end. The best parts had to be the White Island Volcano Helicopter landing and seeing penguins in the wild in Doubtful Sound. Can I take my tour coach home?
We had a wonderful time in this beautiful and action-filled vacation in the North and South Island of NZ. Louise Barrett has done a terrific job in customizing our itinerary to suit our taste. I would definitely consider NZ Coach Tours again in the future. Charles Chan, Sandra and Kevin Loo-Chan
We went on a seven day tour of the North Island of New Zealand. My husband and I have never been on a bus tour like this, but Haka Tours far exceeded all of our expectations. It was a fantastic road trip through a beautiful landscape with strangers who quickly became our friends. We really like the concept behind Haka Tours, and our tour guides, Katie and Si, were both excellent. They were super friendly and extremely knowledgeable! Haka took care of getting us from place to place and chose the accommodations, but each person in our group had a lot of freedom in deciding what they wanted to do at each of the places where we traveled.
Since we were on a bus with a small group of people that allowed us to get to know each other, and on some days we all chose the same activities. On other days, we would split up and some of us would do one thing while others chose to do something else. Throughout the tour, we stayed at hostels, which were not super luxurious, but all of them were very comfortable and clean. At each place, Katie and Si gave us a choice of activities that we could do on the given day. They made sure that we all got to do what we wanted, so if there was any specific activity that one of us wanted to do that was not mentioned, they made sure that they could accommodate all of us. We got to do a lot of activities and enjoyed all of them. We went sea kayaking in Coromandel and black water rafting through a cave in Waitomo; we got to see and walk around the Hobbiton set; we soaked in a natural hot spring; and we went on a couple of bushwalks where we got to see some amazing scenery. We also spent an evening learning about Maori culture in Rotorua and we got to make our own souvenir tiki pendant out of bone. We loved every day on our tour and would gladly do it again. NZ is absolutely stunning and Haka Tours is the best tour you can take to see it. A big THANK YOU to Katie and Si for making sure we enjoyed every minute of our trip! We can't wait to come back to see the South Island!
Dear Louise, Thank you for all the bookings you have done for us. We enjoyed every minute of our tour and the stay at each and every hotel. I should praise all the people whom we have met along the way from the coach drivers to those who picked us up from each point. New Zealanders are warm and smiley to their hospitality. Thumbs up to your well planned and informative booklet. Infant i have forwarded your tours to some of my friends back home. Once again Simon and I would like to say a big thank you for making our tour so easy and relaxing. Regards, Lily
Just a quick note to say thanks to Jane Zwerrenz for a well organised & highly enjoyable tour. All connections were as expected, drivers were friendly & informative, accommodation was on the whole very good (with a couple of exceptions that were good, but maybe a little further from town than expected). All in, really please with what we had organised & would definitely recommend friends & family to look at using this company should they be looking to tour New Zealand. Thanks again, Jim & Rachel
Dear Shelley, We had a really fantastic time doing the South Island tour with New Zealand Coach Tours. At the end of the trip we felt that we should have chosen a longer tour than the one we had which lasted 5 days. I suspect we will be back for more. Very impressed with the detail that has obviously gone into the planning of the tour. And the package was executed almost seamlessly. Overall a great experience and highly recommended. Thank you! Ken Lee Malaysia 26/6/16
Dear Charlie, Our trip was good. We were all enjoying it. And all satisfied with your tour arrangement. Thanks you very much. Regards, Fanny Kurniawan
Dear Jane; Good Afternoon. First of all, I and my family would like to thank you for compiling such a magnificent package. We enjoyed the tour and the sites seen. Regarding the tour it self, every thing was fine except staying one night at Mt. Cook, I Think I would prefare to stay at queenstown instead. God bless you and your wonderful country. Best regards, Tareq Al Ali
Hi there, The tour was really good. I enjoyed the transfers and the drivers were very friendly and helpful. Just something my friend and I noted, when we got to Te Anau, we got there late and were put in the motel suite furthest from the main rd. We noted there weren't any others at the motel that night as all the room curtains were wide open. It would be best if you the motel owners would put women travellers in a better location next time. Apart from that very happy with the customer service. Thanks.
Dear Charlie, I am Jenny Toh and my family had just returned to Singapore yesterday after a 12 days holiday in the South Island. We were all very happy and would like to say "BIG THANK YOU' to you! The trip was thoughtfully planned and arrangement for transportation and hotels were with careful consideration of safety and efficient services! The drivers and hotel staffs were responsible and friendly! We enjoyed the scenery especially on the Trans Alpine Train, fantastic and magnificent views with the comfort of accompanying family! Good job, Charlie! Once again, thank you very much! With Regards from Jenny Toh
Michelle, The tour went very well. the weather was less than great, but it did not hamper the tour. There was one area that could be changed. The glacier tour on the Thursday evening did not have enough time. Given time and distance, I am not sure if there is a solution. I arrived at the glacier on schedule but this left only 1 hour of daylight. the walk to the Glacier was at least 45 minutes one way so it was not possible to get to the Glacier. Everything else was great.
We had a fantastic tour! The scenery on the South Island gave us so many wow moments, the things we learnt about the Maori culture on the North Island was interesting and fascinating. We would definitely recommend this tour to anyone interested in New Zealand. Kudos to Laura at New Zealand Coach Tours, she helped us with everything from pre-tour arrangements to re-arrange the entire arrangement when we had to move the trip to NZ. Thanks Laura! Kenneth / Lars-Goran / Helena
Hi Michelle, First of all I would like to thank you for helping us at the beginning of the holiday when we had flight problems. The fact that you were available to liaise with GPT and ensure we were met in Auckland even though we were 7 hours late was superb. Thanks again. This was our first ever coach tour, and we were slightly apprehensive about whether or not we would enjoy it. We needn’t have worried! From the time we were picked up at the airport to the time we were dropped off at the end of the trip, everything was great and efficiently organised. The hotels were all first class, and the tour captain drivers (Rangi Chris and Andrew) were extremely good company and well informed.
Another plus was that the whole group of passengers got on well with each other with no clash of personalities! The scenery was outstanding, as was most of the included stops and excursions. There were one or two instances that weren’t so good, but were obviously included as fillers so that there were no clashes with other coach trips. However they didn’t spoil the overall enjoyment. One other thing should be mentioned happened on the last night. Due to bad weather the trip to the Glow worm caves was cancelled at short notice. we accepted this as you can’t control the weather. However at the farewell dinner we were very pleasantly surprised when GPT refunded the cost of the excursion. I don’t know of many firms that would do that. So, in summary, it was a most enjoyable and memorable tour with very pleasant company. I would recommend this tour and also recommend booking through New Zealand Coach Tours. Thanks again for ensuring this holiday exceeded our expectations. Mike and Janette
Shelley, my wife and I would like to personally thank you for your gracious communication with us while putting our New Zealand trip together in February. Under Brian Cor...(name not at my fingertips), our magnificent guide, Greg and Allan, our bus and commentary drivers, we and 42 others had an amazing trip, where we learned a little bit more about your beautiful country, met new friends, and enjoyed the local hospitality. While we did not make it to Wanaka to thank you personally, this will have to do for now. You and others behind the scenes made this trip possible, so thank you. Have a great day. Whakawhetai koe (if that is appropriate) Dean and Susan Lausten
Dear Charlie, Thank you for your contribution towards a fantastic holiday and lifetime experience. We could not have enjoyed it more! We filled in the normal assessment form but wanted to elaborate our views and have now done so in the attached. Please distribute this as appropriate particularly to AAT Kings. Happy to address any questions you or others may have. Thank you again for all your hard work in making this possible. We could not have done it without you! Kia Ora Kindest regards Mike and Ruth Purves
Really awesome Mark the tour guide new so much and was so helpful as was Trent the driver who's driving was great. The scenery, accommodation food was all top class we would go again tomorrow we have told friends.
Hi we had a lovely time in New Zealand. all accommodation was great except the Camelot Motor Lodge In Christchurch which was run down. All connections between places went smoothly and we didn't have any issues. The drivers were all very good and had a vast knowledge of the area. Enjoyed skippers canyon and the Buffet Dinner was wonderful. Shame the snow wasn't falling (maybe next time!) Would love to travel back to Queenstown it is very beautiful with a good choice of restaurants to choose from. We would have like to have spent more time at Franz Joseph Glacier as it was too late to go to the base and get up close to the glacier. Would have also liked more time in Christchurch. Thanks for a lovely holiday. Angela Greg And Maddie Latham.
Send us your feedback here...Charlie: Thank you for arranged this trip for us since last June. As we go the trip were so interesting , we were joke about it include the air, bus, cruise, kiwi rail and many of other attractions beyond our thought. Everything was so smooth and carefully plan by you , such like limousine pick us up with personal greeting from place to place, travel like VIP. Most importantly you are a top agent with tender thought for your customer/clients. Actually I highly talk about you as much as my trip, gee.....Thanks again.
Thank you for a lovely trip. It gave me a wonderful view of the South Island. Extra days along the way to take it all in would have been nice if there was more time. But I was happy as it was and Nigel our coach driver was excellent. My accommodation was so comfortable and friendly. Thank you for the adventure.
Hi Charlie, Just a note of thanks for the 6 day New Zealand adventure you planned for us for early March. We had a wonderful time, though it was for sure a whirlwind overview of your beautiful country. We just got a taste, but want to return some day for the full meal! Thank you so much for your attention and care in planning for us - Everything went very smoothly. Best, Elizabeth Daskarolis
We had abit of trouble before starting our 13 days tour in New Zealand.. but once we arrived everything started to feel like "the real holidays"! Everything was planned for us & accommodations booked were really quite good & comfortable! We were lucky enough too, to have a great weather whenever we went out for the activities... especially for the Helihike on the Glaciers, jetty on the Glacier lake, Lake tekapo, Mt Cook.. really amazing & beautiful places! The coaches were comfortable & the guides were very informative! I think that the price for the 14 days package was worth giving! thanks again for helping us plan this unforgettable trip!
The tour was very well run and gave the traveler a great initial opportunity to see the wonderful country of NZ. Just a few comments however. Day two over night at the Copthorne Hotel. After return from the Bay of Islands tour at 1645, I was advised the last van to the hotel was at 1700. That would be no problem as there were taxis in the town. I walked around town and found a very nice place to eat. At 11900 hrs I attempted to find a taxi, after looking and walking around to find one for 35 minutes, I walked the 1 km to the hotel. The only reason I knew where it was is the bus driver pointed it out earlier in the day. The walk could be difficult for a person that has issues walking. The following day I was at the wharf 40 minutes early waiting for the "coach". I nearly missed the city bus that was actually the coach. I had no idea the transportation was a bus driving a number of people to different destinations. This was OK but it should have been explained clearer in the Iti. Each day was nicely planned with the suggestion of other activities. Unfortunately at no time did we arrive in time to advantage of any of these suggested activities. The coaches were clean, and the driver very well informed at we drove along. Breaks for tea and lunch were well planned.
Nice trip. Incredible experience in Milford Sound and Franz Josef Glacier. Especially thanks for the owner/management team in Motel on York, Terrace Motel and Amore Motor Lofge. They are so helpful. Also the driver who took us from Christchurch to Kaikoura. Hope have an extra day in Te Anau. Thanks a lot For the tour consultant Michelle Chave. For sure we will come back.
Hi Charlie, I wanted to write and tell you what a fabulous time my husband and I had on our New Zealand tour December 25-January 6. We had never gone on a tour before and we really enjoyed the relaxation of knowing the details were taken care of and all we had to do was sit back and take in the beauty of New Zealand. I told my friends and family that if they lose track of me they should check New Zealand because I probably went back and didn't tell anyone! Thank you for all your help. Sincerely, Sherry and John Reimer
Apology for late feedback. I had a wonderful trip and enjoyed every moment of the beautiful scenery and sumptuous buffet meals. I only received my travel wallet/itinerary towards the end of the trip.
Everything worked like clockwork - all the information we needed was provided and all connections were made easily. The accommodation was more than adequate and the excursions, both those included and the three additional options we had were excellent. The weather was good apart from the Millford Sound trip but was still good, and even then, we got to see the moodiness and all the waterfalls. We felt that all the guides, drivers etc we're all very friendly, courteous and knowledgeable. All in all we thoroughly enjoyed our tour and we would recommend the company to anyone we know coming over to NZ. Many thanks Christina and everyone involved. Regards Margaret Horne.
Dear Hayley, A short note to say thank you for the fantastic tour which you so well organized. The transfers and coaches were always on time and their staff polite and helpful. Will certainly recommend your office. Thanks Elias, Cathy,Charalambos Angeliki
Thankyou to Jane for booking my 19 day Grand Pacific Tour of New Zealand - things could not have worked out any better, perfect.
Dear Charlie, We are back home now. The holiday with Kings certainly lived up to our expectation, we had a most enjoyable time (full marks to all who made it that way). Patricia
We had a wonderful trip to New Zealand. Christina arranged an awesome trip that included a visit to a farm and sheep shearing demonstration. Christina's recommended Maori village tour was outstanding. All of the travel connections worked perfectly! I had some concerns booking a trip over the internet, but after a quick telephone conversation with Christina, I was convinced that her company could deliver.
Hi Charlie, Just wanted to mention that i had a wonderful time in NZ and the trip was great. I had really good weather overall and the organisation of pick ups and coaches was spot on. The motel stay was excellent apart from Edgewater at Te Anau was not of the same standard as the rest of my motels. Overall the trip was really good and thank you for the experience, i shall plan to come back again as i think i need more time to explore the other wonderful places in NZ. Have a great week ahead and thanks again. Btw i did go for the Nevis bungy jump it was awesome ;) thanks again regards, Amol
Had a great time Andrew & Chris both very informative both very different all accommodations & food were excellent,The group were all different and had a great time The only disappointment was the food at the Copthorne Hotel at Auckland the last 2days lot of people complained in our group also notices a few meals being sent back , would recommend you're Tourers to friends thank you Tony/Kerry Hamer Ps did hand in the form as requested in Auckland. Michelle, the itinerary you provided was also excellent Tony /Kerry
My husband and I thought this was a great tour, especially for wanting to see and do as much as possible in an efficient way. Everyone was very kind and nice. All the coach drivers were very nice. The narrative was appreciated but the kiwi accent is hard to understand sometimes. The motels for our category were great although The Camelot Motor Lodge was dingy and I had a bug crawl across my face during the night. People nice there though.Elm Wildlife tour well worth it but it took six hours so we had no extra time to check out Dunedin. We expected more from the Mt Nicholas Farm Experience. Beautiful cruise to the farm but the actual farm tour felt like more of a petting zoo. Apparently the thousands of sheep were very far away because as we were driven around some of the land we saw a couple hundred penned up for the tourists but that's about it. Couldn't understand the driver at all! Then the barbecue was a joke! We had five minutes to eat a sausage we could put on a plain piece of bread plus a few cold pancakes. This meal was a total let down. We were rushed through the entire experience. We were glad we went though.
I had a wonderful time in beautiful New Zealand. At first I was concerned that the bus driver was also serving as guide but it did work out well. The driver/guides were informative about the history and culture of the country and were both extremely competent drivers on some challenging stretches of road. All our pre-tour and post-tour accommodations worked out without a hitch. The tour did have some long days on the bus but in retrospect I would not have wanted to skip anything!
Our trip to New Zealand completely surpassed our expectations. New Zealand was larger and infinitely more varied and exciting than any brochure could capture. From the moment we contacted Jane Zweerrenz at New Zealand Coach tours until we said farewell to our driver, Mark and our guide Mel, we felt like honoured guests for whom nothing was too much trouble to arrange.
Without Jane's patience and thorough knowledge of what was available we would not have had such splendid accommodation in Auckland , nor would we have seen so much in such a short time. Her meticulous planning ensured that we did not have to worry about getting from place to place.Our itinerary was customised to our exact requirements and every aspect, accommodation, trips and chauffeuring was top class. The response to any query was swift both prior to and during our stay and at all times we felt well supported. Our coach trip was a great success. We would never have covered so much of the islands on our own. Travelling was extremely comfortable and was enhanced by the informative commentaries of both our guide and driver. In fact , in one location we knew more than the local guide, due to Mel's potted histories. The seat rotation system helped everyone to get know each other very quickly and ensured a fair distribution of seating. On a fairly full coach this was much appreciated by all . The team's professionalism ensured that a problem with the coach, which necessitated a spell in the garage, did not interrupt our schedule. They worked tirelessly to re-arrange alternative transport, hotel meals and trips and kept us informed. Indeed I have a very fond memory of standing under a bridge on a dry river bed to keep cool while waiting for The school bus to return us to Geraldine! At the end of out coach trip we hired a car to explore the Bay of Islands area. True to form, we were given excellent tips and advice by Mark , the coach driver, that helped us to get the best out of our time in the north. The month went all too quickly.We would have no hesitation in advising anyone planning a trip to New Zealand to talk to you first. They couldn't do better. With grateful thanks for everything, Cathie and Derek Munt
Hi Michelle I had a great time, all the group were all good fun, your drivers are very good at their job. Most of the Hotels were of good standard and had good internet access, only the Chopthorne hotel in Auckland the internet was poor only 30min free. You need good internet access in the last hotel for departure arrangement . All over it was a great Holiday. Thank you Kind regards David Holland
Just want to say we had a great time on our tour.The motels that we stayed in were all very nice and the places we stopped at on the way for morning and afternoon tea and lunches were all fantastic. The bus trips were fun and the train trip at the end just topped it off. It was awesome. Thank you so much for a very enjoyable holiday. Rosalie.
I did submit lengthy written feedback to the rep in Christchurch so I hope that arrived at its destination. Overall the trip was fantastic, and good value for money. For me personally the highlights were Queenstown and Milford Sound - the hotel in Queenstown was fantastic and it was nice to have two nights as the pace of the tour was fast.
Weather throughout was great, hot and sunny, though this caused a few people problems as none of the rooms were air conditioned and fans were in short supply. A major concern was in the Heritage Gateway where the fire alarm went off at 3pm due to a guest smoking in their room. We all gathered in the lobby and outside but no staff were visible and nobody took a roll call which I found worrying as there were lots of elderly people on the trip who may have needed assistance. Another problem for me was the lack of vegetarian main courses in a few hotels, at one I was told there was plenty of choice, nine different vegetables! The Heartland Cotswold food was good and staff very obliging but it's a very dated place, and very brown; in the restaurant in the evening it was almost impossible to read the menu as the lighting was so low. The haggis night at Dunedin was embarrassing, the Scotsman hosting piping in the haggis was very bawdy and the performance was very dated.on a very positive note, the driver Peter was fantastic, patient, knowledgeable, helpful and endlessly cheery. However, he was driving, giving a commentary, organising trips and arranging tickets which seemed a lot for him to cope with and although he never complained, he must have been exhausted at the end of the trip. I think we would have benefitted from a separate tour guide so that Peter could concentrate on the driving. All in all, a good trip, well organised but a few improvements would make it a great trip. It might be worth pointing out in your advice that mosquito repellant is advised, I discovered this to my cost. If you want any more comments, let me know. In the meantime I'll send you some photos. Thanks, Kath
We had a great time on our Bay of Islands and Cape Reinga excursion Feb 1 - Feb 4, 2016. Documents were waiting for us on arrival at Sky City Hotel. We were picked up promptly at 7:10 and boarded the coach. I was a little surprised at how many people were traveling with us but once we arrived in Paihia many went on to other excursions. The arrival in Paihia was a little confusing because the driver had to sort out the arrangements for several of the passengers and give us additional instructions for the day and lunch. Guided tour of the Waitangi Treaty Grounds was interesting and travel by ferry to Russell was nice. I enjoyed the short guided tour of Russell and and it's history, we were also able to walk around the town.
The second day we were off to the Ninety Mile Beach Day Tour, Dune Rider and Cape Reinga lighthouse. We stopped and were able to get off the coach on the Ninety Mile Beach. Our guide was very informative and we watched as he dug up small clams in the surf. My husband followed his lead and enjoyed fresh clams from the ocean. Boogie boarding down the huge sand dunes was exciting although my husband was the brave one. The ride out to Cape Reinga lighthouse was beautiful and we were able to walk out to the Lighthouse and take some great pictures. I felt this was a very spiritual place and the guide provided many little stories about the area. We even observed the point where the two oceans met. Our third day was a welcomed day of rest. Town of Paihia was lovely. A good selection of restaurants and shopping. Fourth and final day was spent on the catamaran to the Hole in the Rock. Although it was a little rocky we were able to travel through the rock. The stop at Otehei Bay for a barbecue lunch was great, the sun finally came out and the lunch was delicious. After the boat ride we had a couple of hours to waste in town but were entertained by the New Zealand Royal Navy Band that put on a musical show in the town park. The coach arrived, we didn't have to worry about our bags as our luggage had been picked up from the hotel, and we were on our way back to Auckland. We were very pleased with our stay at the Kingsgate Hotel Auto-lodge. Although we had to select between a 5 star and 4 star picking the 4 star Kingsgate Hotel was a good choice. Welcoming staff; nice, very clean rooms; adequate breakfast and dinner with attentive and courteous restaurant staff; and walking distance to town. Would highly recommend this hotel to others. Thanks again for organizing this 4 day trip and highly recommend New Zealand Coach Tours. All the guides were very informative, helpful and did not hesitate to answer any of our questions. We loved the area and hope to visit New Zealand again, sometime in the future.
Mum & I thoroughly enjoyed our 14 day tour. Chris & Megan our drivers were skilled drivers & very informative. We were very lucky with having fine weather, there were 2 nights that were too hot for mum to sleep comfortably. (no a/c or ceiling fan) Scenery especially in the South Island was amazing & the activities each day were interesting & fun to participate. We had a terrific crew on board that made the tour all the more fun! Thankyou Michelle for your guidance before the tour:)
In addition to the amazingly beautiful country we have toured, the way you run the tour bus amazed us, too. It is so smooth and so efficient. Yes, we'll come back to visit again but will take our time and use the pick-up-and-drop-off-as-necessary way to tour your country in details. In general, we are very satisfied with the accommodation. Even there was a miscommunication between you and the Blue Peaks but we counted it as minor. One suggestion: a breakfast at the Rydges Latimer on the first day should be included. Think about it: we just arrived the night before where are we going to find food for the second morning as foreigners? Special thanks to Natalie. She has done more than she needs to to make sure we have a good time. Also, thanks to Shelley even the 2-day tour didn't work out for me. That was due to myself's worry that the four-hour cruise will turn my stomach upside down. The people who pick-up/drop-off us were all very nice and pleasant to chat with and very informative. The bus drivers were also amazingly good, especially Tom. Yes, we tipped him and he was surprised. :) My Chinese friend at Auckland already has your information. She will not recommend the "famous" Chinese tour to her friends anymore. Thanks.
Trip was great. Jim did a great job Wish the Dunedin hotel had air conditioning! Thanks
Thank you for the coach tour arrangements. My trip went quite well and the accommodations, coach drivers, and tour staff were all very polite, helpful and knowledgeable. I learned a lot about New Zealand, its sights, history, economy, and the amazing and diverse beauty of the place. While I wish I'd had time to visit Dunedin and the north part of the South Island, the rail ride across the Alps was special. The hotel in Auckland was especially perfect; it was a great location and very nice. "Uncle Harding" is a gem with whom I really enjoyed discussing Maori culture and history while being transported.
We found the whole process of booking the tour efficient and trouble free. Thank you. Our request for three separate beds in one room was met by every place we stayed in. Staff were professional and always helpful which was greatly appreciated particularly as Sally was in a wheelchair. Unfortunately, however, Copthorne Hotel in the Bay of Islands deliberately prevented wheelchair access to the dining room, reception and main exit by erecting an elaborate barrier in front of the doors between our rooms and the dining area. This practice continued despite our requests to make the areas accessible. I hope that this can be dealt with as there were other tourists there with mobility problems who must have found the alternative, stairs (impossible for Sally) difficult to navigate.
Dear Charlie, We arrived back home last night from our trip to New Zealand after a fabulous time. We wish to thank you and your organisation for your impeccable arrangements that helped serve up a lifetime of wonderful memories. Thanks once again, Regards, Dr Prasanth Koyimedath
Send us your feedback here... Your organisation for our AAT Kings 14 day New Zealand Vista tour was flawless. Your instructions/advices were as helpful as they could be. AAT Kings tour met with expectations and was as advertised - their onsight people (tour manager and driver) did everything they could to make this an enjoyable experiance.
We are home still dreaming about our New Zealand trip! It was beautiful and everything went great. We have never been on a tour, and usually drive and plan our selves. However, The independent tour is the way to go in New Zealand. We were very impressed with being picked up at every stop and going on some wonderful planned day tours. It feels like New Zealand has the tourist industry all figured out, and I've never heard of an independent tour before now. We had no headaches of figuring out directions or what we should see. It was well worth it, thank you for your efforts of customizing the trip. We loved having a couple of free days also. We especially enjoyed the glaciers, the fiords, the cruises and the train rides! Lake Wanaka was a pleasant surprise as it was a nice town. We stumbled on a flea market. Overall The food was outstanding and fresh. The motels were nice with kitchens so we never went out for breakfast, but had fresh fruit, cheese, bread and eggs. We especially liked Tuscany Villages for being more updated, and the Punga at the Franz Josef with a fireplace. We are creating our own photo book of the trip for a keepsake! Thank you for for well thought out planning. No worries mate! Joanne and Yuri Morozov
From the moment I arrived in Christchurch to my final hotel I found the tour well-organised, friendly and informative. The coach was clean and comfortable, the driver incredibly hardworking and knowledgeable and extremely competent. It would have helped him, I'm sure, to have had a second driver/courier to help him but he coped admirably. There were some areas of the tour I felt could have been improved upon but I appreciate that the logistics may not have been possible. I would have liked longer in Wellington and wondered if we could have travelled straight to Picton to catch an earlier ferry to have an extra day in Wellington as there was little to do in Blenheim and we arrived there quite early. The tour introduced me to places I would not have known about so if I am fortunate to visit this beautiful country again, I will know what is available and can spend longer there. I can only thank you all for such a wonderful experience. The organisation has been flawless from start to finish and you should be proud of yourselves as a company. Thank you.
Hi Charlie We have just returned from our wonderful holiday wit AAT Kings to NZ Everything went to plan and we had such a good time Many thanks for everything Helen & Ricky Horsewood
had a great time, everything was great. Only thing I would suggest is in the itinerary it would be nice to have a map which shows the route. Otherwise it was great fun. Thanks.
Hi Charlie Have just got back to the U K and must give some feed back I thought the trip was very good and would recommend you . The hotel where all good as the companies who did the pick ups I must say the company at Christchurch was very professional with tidy transport and smartly dress .Once again thank for a very enjoyable trip and would go with your company again
Tour was well organized with bus changes etc all working smoothly. The early starts most days were a problem and made it sometimes impossible to use the full breakfast included - or necessary to rise before 06.00. Whilst the hotel in Rotorua was nice, I had lunch there one day -fish & chips - which was awful. I complained but got no recompense or explanation. breakfast was not buffet style so it was necessary to choose & order making early rise even more necessary. Overall I enjoyed most of the included visits. I did think that the cost was very high - about the same as a month's all inclusive Ocean Cruise in the Carribean.
we were very impressed with New Zealand Coach Tours. All of our tours and tranfers were well organised which allowed our holiday to run smoothly. We had a great holiday and would recommend you to anyone looking at taking a holiday to New Zealand.
It was a well organised tour with good accommodation and the coaches were comfortable. There was good commentary and plenty of stops en route. There was a misunderstanding concerning the trip to the Franz Josef glacier. The itinerary stated that there would be a short trip to see the glacier but on arrival a walk lasting one and a half hours was arranged. We had not anticipated this so spoke to the driver who wasn't very pleased that we didn't feel able to do this walk. He did come back for us after we requested an earlier pick up.
everything was great. One suggestion..there were many on our buses who did not have English as their first language so the drivers were frustrated that often passengers did not get back to bus on time. Perhaps a hand-held sign indicating time of departure would be helpful as sometimes I had difficulty with the N.Z. accent. Velma
Hi Everyone Happy New Year to you all Please excuse my delay in thanking you for organising such a super tour for us. It was perfect from start to finish and we enjoyed every minute of it. The motels were spacious and adequate, especially the one in Dunedin, Motel on York, I enjoyed the 'spa' bath, very welcome after a days travelling. We would have loved to have spent more time in Dunedin. All the drivers on the coaches were friendly and knowledgeable better than any guide book and we had a good laugh with fellow travellers.
Charlie, I'm happy to hear from you and hope you and all the folks there had a wonderful Christmas. My trip was life-changing, and all of the arrangements were flawless. Received everything I needed in the folder of info I got on arrival, all accommodations were completely great and exactly what you described, all transportation worked fine. The South Island was enchanting, and I loved my brief stay in Wellington, so surprised and pleased with the hotel. Your staff was enormously knowledgeable and caring, and went above and beyond to make sure I was comfortable and happy. I felt that all of the care and thought put into the trip was essential for a person traveling solo. Thanks so much for all of the great communication, beginning two years ago and continuing throughout the trip. I've talked non-stop to all of my friends about my great New Zealand adventure, and how you and all the staff made it a beautiful experience. Thanks again for all. Best, Deb
Our private group of 14 enjoyed every moment of the New Zealand trip organized by Andrea Petic with New Zealand Coach Tours. Many fellow travelers agreed that it was trip of a lifetime! Everything went according to the plan. We had great hotels, interesting tours and very comfortable transportation. Our driver/guide Terri was exceptionally very helpful, full of interesting information about places we visited and New Zealand in general – he had an answer to any question! We would be happy to recommend your company to any of our friends! Alex A. + 13 others
Thanks Natalie for all your great advice and organisation for this trip, I had the best time! Everything was planned out exactly as I expected it to without a hitch anywhere along the way. The tour guide, Marty, was awesome :o) that guy deserves some serious recognition. Some feedback for next time though:- - tell me that Trafalgar is actually who I will be touring with as I spent too long at the airport looking for AAT Kings contacts when it should have been Trafalgar ... almost got the wrong transfer twice! - help match age groups better as the average age of my tour was significantly older (at least double my age!) than I expected which impacted on my plans on a few of the days for activities etc - I didn't get any included choice activity on Day 8 and had to pay for every single activity I signed up for and the tour guide didn't seem to know anything about an included choice voucher - Christchurch is still a very run down town and staying an extra day wasn't necessary at all, I spent most of it sleeping Thanks again Natalie for your fantastic service whilst booking this trip, I'll definitely be in touch again for my next one. Sue
Hi Charlie, Thank you for all our travel arrangements. Everything went perfectly and we had a fabulous holiday. Deb Boswell
Hello Andrea! I just wanted to write you to thank for all your help. The tour organization was perfect. All worked perfectly, in time and how you prepared. Hotels were great and I really loved New Zealand. Hope to contact you guys again to arrange a tour for the South Island soon. Regards and thanks so much again, Alejandro
Hi Kerry, Everything was absolutely fantastic! Every place we visited had its own magic, but the Tongariro Crossing was one of the most amazing experiences in my whole life! It really proved to be a challenge since all of us are quite unfit people, but once we got to the summitŠ wow! One of the loveliest images I¹ll have in my mind for the rest of my life! I have no words to describe such perfection of landscape. My husband and I will definitely take the South Island tour, probably next year, not quite sure. Depending on how long it takes us to save some money again. But we will do it for sure. We¹ve seen pictures from the other guys who continued the tour, so we definitely need to take that one too! Oh, and one more thing, Hygi our guide, really cool and friendly guy! Made us feel relaxed all the time and told us nice stories about the places we visited. So thank you so much for all your help, rest assured that we had the most amazing experience and that we are looking forward for the next one!Cheers, Cintya
Hello Charles, We are home and getting our rest. On behalf of my family and myself, thanks to you and your team for putting on a terrific trip. Mother Nature had her moments, but had ours as well. First of all, we all agreed that Mt. Cook was the highlight. Also, getting close to Tasman's Glacier is impressive. Secondly, the strolling in the Botanic Gardens of Queenstown and Christchurch were refreshing and relaxing. Thirdly, all the tour drivers and accommodations in all six cities were top notch. (Charles, the personal drivers to and fro stations/airports were nice touch, thanks) Finally, New Zealand was wet, fresh, airy and green. Thanks for the memories. Happy holidays and best regards, Kenny Quan and family
Natalie was very efficient in setting up all of the details of the tour, and was very professional as well as friendly. It was an easy experience all the way around. We enjoyed all of the venues we visited, and Alex Rollinson, the bus driver on the South Island was excetional in the way he organized and handles 48 people, some of whom became ill. Kudos to everyone. We had an amazing time. Thanks especially to Natalie, who arranged everything, and helped me sift through the options, including self drive, etc.
Charlie We would like to take this opportunity to thank you for organising such a wonderful itinerary, and well co-ordinated "Independent" tour of the South Island. From start to finish everything fitted into place perfectly. We were especially, pleasantly, surprised with the efficiency surrounding transfers to/from coaches to our Motels. In particular the four hour "private" taxi ride from Pukerangi to Queenstown. The accommodation was more than adequate. At worse , it was "fit for purpose", and at best, beyond our expectations. We would have no hesitation in recommending you,and the whole of the New Zealand Coach Tours team. WELL DONE! Very best regards Malcolm and Heather Mckelvie-Seth
The tour went very well! Very good coaches, friendly, knowlegable drivers, good accommodations, good food (for the most part). We would recommend to anyone. Thank you. Ella and Laverne
Hello Christina, As we are coming towards the end of our tour with you I would just like to acknowledge what a well organised, balanced and successful tour you have given us. We were disappointed to have the first activity cancelled due to the weather but as we are from England we are used to that! The highlights have been too many to mention and we have always been met with a smiling face, courtesy and helpfulness. As long as the driver arrives tomorrow morning its 10 out of 10 and that is pretty good from 2 retired teachers! Thank you so much for all you have done to make this first few weeks in New Zealand so very memorable. Yours John and Jacquie Troake
Dear Charlie, Thank you very much for working with us and booking an unforgettable trip of a lifetime. You were absolutely wonderful. Thank you again for everything. Darcy and Marina
I was extremely happy with the tour and it was worth every penny. The South Island of New Zealand was breath taking and our tour guide Lu and our awesome driver were very informative, attentive to our needs and just outstanding individuals! Thank you for a trip i will never forget!
Very good tour john Taylor was top class. Good sense of humour. And put everyone at ease A good ambassador for your company. South Island great. With comfortable rooms and good meals. North Island was good to Alan was seviceable. But not up to johns standard. Again hotels were good and all your reps did a great job. Overall good value for money. Right from office staff to hotel staff. Would recommend your company to friends. Many thanks. GED and Angela
This tour was fabulous !......from the excellent service provided by NZ Fine Touring, the train ride through breathtaking scenery, the charming, entertaining bus drivers, the whitebait fritters in Hokitika, stunning Franz Josef Glacier and the accommodation there ( our new favourite place !), the day two coach trip with its beautiful lakes and perfect weather. It was a very special two days !
I really enjoyed my tour and had no problems with any accommodation and transport bookings. I never had any moments of uncertainty with any aspects of the tour. The people were all very friendly and I recommend to anyone that this is the best way to enjoy New Zealand.
it was a great experience for both of us because it was our first time away from home on our own, being picked up and dropped off throughout the trip made it so easy and without stress. Friendly too.
One of the great highlights of this tour was a personal tour of Dunedin organised by NewZealandcoachtours. Really friendly tour guide and showed us some great sites. Our personal favourite part of the tour has to be Milford Sounds. Amazing.
Thank you Charlie for arranging everything for us.
After a stuttering start (never again will I book a flight that arrives so early), and a keenly anticipated tour cancelled due to snow closing the road on my first day, I had the BEST time. The bespoke tour you organised so expertly for me then went from strength to strength. I quickly became accustomed to being met off the coach, train or plane, my suitcase expertly swept in front of me, to my hotel for that day. My short 15 day tour gave me the perfect introduction to this amazing country. Every driver was very knowledgeable and helpful. I would recommend your company. Thanks Andrea! I'm so glad I emailed you ten months ago!
The tour was carefully organized. Everything went well. My tour arrange staff, Verity, responded in every of my query very fast and handled well. I enjoyed the tour very much !
Hi Charlie, We have reached back home after the most wonderful time we had in New Zealand and thanks to you and your entire team for making it hassle free for us. Am sending you a photo of the two of us before our Skydive experience in Queenstown. Thank you once again for all your help and support. Best Regards Anil
Hi Charlie, Just a quick note to say thank you for helping to organize our holiday. New Zealand is a beautiful country, and we thoroughly enjoyed ourselves. Everything ran like clockwork, and we won`t hesitate to recommend your company to family and friends. Cheers, Nola and Wayne Forbes.
Dear Charlie Firstly could we say that booking the holiday online was simplicity itself. All the information we required was to hand, was flexible to our requirements and very reassuring. On the tour, we did so many things and saw so many places, it's difficult to know where to begin, but here goes: Overall we had a brilliant holiday even though the weather wasn't kind to us, particularly at Mount Cook and Milford Sound. We enjoyed the rather hectic schedule, although on two or three occasions, it was nice to be able to stop at a hotel for more than one night! We thought the organisation of the itinerary was first class, particularly on the part of our Coach Captain, Trevor. He alone handled baggage, arranged wake-up calls, departure and arrival times and juggled with delivering people to their various chosen excursions on time as well as booking them. On top of this, his knowledgeable and informative commentary was entertaining and his driving was absolutely impeccable. On one occasion, the organisation fell down when we were taken early morning to Christchurch train station to discover that the service to Kaikoura had been stopped a month early. We feel that Trevor should have been informed about this. We were very impressed with the standard of the accommodation and the quality of our meals throughout, with a only a couple of exceptions. The included excursions were well chosen and excellent - we particularly enjoyed Larnoch Castle, the Greymouth to Christchurch train, Rotorua and the Bay of Islands cruise. Milford sound was great but would have been superb had the weather not been so foul. We personally found New Zealand generally to be rather expensive, and the optional excursions very expensive. With this in mind, we have come to the conclusion that the complete tour package was excellent value for money and would thoroughly recommend it. Thank you. Kind regards, Trevor and Gerry Dixey.
Hey Charlie, I would have no problem telling everyone who contacts you that your service was the best i have ever had in all of my foreign travel! Your first hand knowledge of every point of interest and tour company was amazing, and so helpful! Your ability to make adjustments and provide alternate itineraries was first class, I would tell everyone i know to use you for help in organizing a trip to the worlds most amazing location! Thanks again Charlie, because of you it was an unforgettable experience! Take care, Jon
Charlie, We cannot thank you enough for steering us in the direction of Grand Pacific small group tours. As far as we know, there is nothing that compares to this tour in the US. We felt our tour guide was extremely knowledgeable, and very compatible with our entire groups needs, which were very diverse. The tour itself covered both islands very well. We have some Kiwi friends that told us that we pretty much saw all the best areas. Our hotels were exceptional, the food was fantastic and we really enjoyed getting to understand the Maori culture. For such a small country, this is a lot of history and beauty! Thank you again for suggesting this tour, Dennis and Sue
Hi Andrea I had a fantastic time, New Zealand is absolutely beautiful. I got along really well with my roommate, Lynne from Scotland and met some truly wonderful people. I now want to save up and go back again, I would love to do a more intensive South Island Trip, something like 14-15 days, if you have anything like that please send me through some info. Thank you for all your help. Kind Regards Leanne Chamberlin
Dear Andrea, We had a great vacation experience. We would like thank you for all the great coordination and arrangement from your end. We came back to Japan yesterday. We traveled with our 2 year old son & we were fingers crossed if we can really do this 9-day tour. We were completely dependent on the arrangement and suggestions from your end. Your great coordinated arrangement in taking care of all minor points of arrangements did help us and motel accommodation option did help us a lot to make the little food for the kid. The arrangement of lacto-vegetarian lunch/dinner in the package was great and we enjoyed the same. The weather was great along for us and it did really made it superb for us. We loved the warm and friendly New Zealanders as they were very cooperative for us with the kid. We were lacto-vegetarians but we were happy to find good choice all along & made it easy for us.The extended stay in Te-anau did gave the opportunity to see the glowworm caves which our 2 years old really enjoyed. On the day to Fox glacier, it would have been great if the option of private hot pools was suggested before as a option. Two subsequent day travel from Queensland to fox glacier and then to Christchurch the next day was tiring. Some activity could have been planned around fox glacier area. We loved the Willow bank Wildlife Reserve & Maori dinner in Christchurch. We loved the motel accommodation in Mt.cook where we could see the glacier across the doors. We additionally did the SKY gazing in Mt.Cook and it was a great to the see the skies from southern hemisphere. The TSS Earnslaw tour was great. My son enjoyed the farm tour. We would plan to visit once again in few years as we loved the experience of touring the country. Regards, Kidambi Narayanan & Jayashree
My first overseas trip & I thoroughly enjoyed it. Travelling single but everyone on the tour was wonderful. Accommodation top class, meals very good & included trips/activities also. The tour guide & coach driver were friendly, fun & very informative. Would love to visit the South Island some time in the future.
Hi Andrea, We just got back to Auckland yesterday and are heading off to Singapore tomorrow so I wanted to thank you for the excellent itinerary arrangements you made on our behalf. It went so well ....until the very end when the weather played havoc and that was no one's fault. We had our Franz Josef glacier excursion cancelled because of road closure and the Tranz Alpine train ride turned into a special adventure due to the track closure. At least we got 3/4 of the way to Christchurch and then got to experience going backwards on the train and a bus ride down the mountain roads in torrential rain! All memorable and I suspect not uncommon with the rains of the west coast. The drivers , Kim, Murray, and James were excellent. Murray was especially exceptional with his wealth of knowledge and own travel experiences. The several hours of the drive from Pukerangi to Queenstown were very informative and entertaining. I learned so much about sheep and farms and the countryside..... We also truly appreciated the accommodation in Christchurch as it was so close to our initial start and proved central for walking, tram, etc. excellent again and we felt very safe! Thanks so much for your coordination. Well done and much appreciated. Gail and Jackie
Hi Andi, I just wanted to drop you a line to say a big THANK YOU for organising all my tour to the South Island. I specifically wanted to tour in Autumn and it was spectacular, change of colours of the trees and a bit of snow on the mountains. The South Island is beautiful and I definitely want to come back and explore more. I can't say enough about the tour, it was Fantastic!! Absolutely loved every minute of it. Hotels were awesome, meals were fantastic, the whole trip went without a hitch. Grand Pacific Tours were great and would recommend to everyone. Our Coach Driver was Steve, kept us all on time, heaps of local knowledge, great suggestions for optional tours and fabulous sense of humour. I've been on tours before but this was the best and Steve was the best, even though he volunteered me to be part of the Haggis ceremony in Dunedin! I admit it was a lot of fun. Met a great bunch of people and staying in contact with a few now. So once again, THANKS!!!!! Kind regards Donna Kelly
Dear New Zealand Tours, We were impressed with the professionalism of our tour guides. We loved the scenery and our highlights were seeing Milford Sound, the Franz Joseph Glacier and the train trip across the South Island. One point of constructive criticism is there were no enough vegetarian lunches on the Milford Island Cruise so we did not get a lunch since we do not eat ham. Otherwise, it was our first tour and it was great to have our lodging and breakfasts taken care of. New Zealand was special not only for our tour but because our oldest son was married on the North Island. The scenery was spectacular and we can understand why the Hobbit and the Lord of the Rings films were filmed there. All the best, Bill and Eliana Reeves, San Francisco, California, USA
Our tour and all its arrangements were wonderful. Our consultant Andrea helped us to find the right tour and sorted out the extras without fuss. And then the tour was everything we dreamed for it and more. Thank you New Zealand Coach Tours - you may it all easy and we loved our holiday to NZ.
We had a great tour! As it was off peak season when we toured, our coach less than full allowing lots of room for everyone and no problems with line ups at attractions.
Hi Charlie Thank you so very much for the most well organized 21 day trip – I enjoyed every bit of it, even the freezing and windy Mt Cook (which I have still yet to see!). I will most definitely return next year and book another long tour through you. You, personally, have been amazing and your organizational skills and attention to detail I rank among the best I have ever experienced. Thank you again. As a sole female traveller, I could not have been in better hands. Warmest Regards Julia Unger
Hi Andi We were highly delighted with the Grand Pacific tour of New Zealand and would recommend this tour company to anyone. The drivers Alec and Russell worked very hard and were so knowledgeable and helpful. Also a big thanks to you for arranging the tour, flights and extra accommodation for us. Everything went to plan with no hiccups, even the weather was kind to us. Thank you once again Linda & Richard Swann (Rosalind & John)
Hi Charlie, We have been back from our trip for about a week now and things are starting to get back to normal at the office. I just wanted to let you know that we REALLY enjoyed the AAT Kings tour of the south island. Our guide was great, the accommodations and food were good, and the sights were beautiful. We were lucky that we visited Milford Sound the day before the snow came and closed the road. It would have been very disappointing to have missed that part of the trip. Thanks again for all your work in helping me to plan our trip. Donna Mantoan
Hi Mr. Charlie, good morning Our trip was great We have to say that this Kirra tour was one of the best we did. Our driver/guide/baggage handler/ Mr. Graham was simply fantastic, helped us and gave all the information we needed, explaining with perfection every detail each new place or city where we've gone. We've been very satisfied with all aspects this trip, from the beginning, through the great attention received by email from you Mr. Charlie (Coach Tours), and throughout the trip. The tour was really good. Beautiful places and great hotels and services, congratulations! Special emphasis by the excellent commitment of our driver Mr. Graham. Kind Regards, Antonio & Amarilis – Brazil
This was my first coach tour of any kind in any country, so I wasn't sure what to expect. We felt we were looked after really well. It was lovely to have our cases carried for us. The accommodation varied. Some had better food, some had comfier beds or better showers, but all were of an acceptable standard. We enjoyed the attractions and activities which were on offer. On a couple of days we felt we packed too much into the day, and would have preferred more time at less attractions. We also appreciated the spare time to enjoy places at our own leisure. Our only real disappointment occurred on the last day of the tour. Having got up really early, we were dropped off in Auckland before lunch, and felt we had been abandoned in favour of the people carrying on to The Bay of Islands. It would have been good to have something arranged for our little group to enjoy together. The Harbour tour or High Tea at the Sky Tower spring to mind. We could of course have arranged something ourselves, but we had no prior knowledge that we would be dropped off so early. However, we did enjoy the tour very much and it was an excellent way to see a beautiful country in comfort. Both our drivers were very knowledgeable, and brought to life a country that they clearly both love.
Hi Charlie, Just to let you know we had a great time and enjoyed the itinerary you put together for us. My visitors have gone back to the UK with many happy memories. Kind regards Margaret.
Hi Charlie, I'm back in Ireland now and have to say had a great time. Thank you so much for your tireless efforts to get me on a tour. You were brilliant, the tour and accommodation were great. Trevor our guide was excellent. We met up with other tours on occasion but our tour was far superior. Would highly recommend your company. Brilliant brilliant brilliant! Best wishes and thank you again for your fabulous service Páraicín Mooney
Back home now. We had a fantastic time. The tour was great (even if a bit tiring), so much to do and see. Never a moment to get bored. Our Tour Guide; John Paul and Patrick our driver were both great and knowledgeable, plus good company. We had every faith in them both regarding our safety and making sure the trip went well for everyone. The hotels and food were extremely good, but one we felt, did not come up to the standard of the Heritage or Scenic hotels and that was the Ibis in Christchurch. The room was very gloomy and the dining area rather basic. We know from some other people that they felt the same. But having said that, they are usually business peoples' overnight stop hotels all around the world and hey- nothing is perfect! Anyway, Barbara thinks that maybe on her visit next time she might consider doing the same in the North Island. Thank you for your help in assisting making our trip a holiday of a lifetime - especially for me as I may not be able to go again. Regards, Pauline Clark and Barbara also.
All went to plan although I was hoping to see a bit more snow on the mountains in South Island. Thank you for helping to arrange the holiday.
Dear Charlie We very much enjoyed our holiday in New Zealand and thank you for making all the arrangements for us to make it into a hassle free holiday. All of your arrangements worked well from arriving in New Zealand to getting back to the airport at the end of the holiday. AAT Kings were very well organised on their trip which helped to make it an enjoyable experience. All the hotels were very good and very well located making it easy to walk around the towns and cities. Activities were as stated in the itinery and we had a reasonable amount of time at each place. Optional extra activities were also well planned. The tour guide was knowledgeable and helpful and the coach driver was very good. We were a large group particularly from Christchurch going south and then back to Christchurch, everything ran smoothly including transfers back to the airport. Thank you once again for all your help in making the arrangements and answering all of our questions. Regards Jonathan and Linda
I just wanted to let you know how much we enjoyed our tour. The accommodations were great, the coaches worked out wonderfully and I couldn't have had a better time. I will definitely recommend your company to my travel agent anyone else interested. Thank you for helping us have a memorable vacation. Wendy Zumbrun
When searching for help in planning our New Zealand vacation we went online and up popped New Zealand Coach Tours. We left our email on their website with the hope or hearing back from them soon. Charlie Burford contacted us in less than 24 hours. From that initial contact, to the end of a perfectly executed one month vacation, we have great praise for Charlie and New Zealand Coach Tours. During the planning phase, Charlie was instructive, knowledgeable, accommodating and gracious at all times. He was always on top of our itinerary, keeping us informed by email or a telephone call. We felt as if we were talking to a good friend by the time we started our journey. We had a long and sometimes complex trip with many side tours. We were picked up at our hotels, sheep station stay, train and bus rides, ship overnight stays and special tours. All were executed like a beautiful pas de deux, in other words, perfectly in step with one another. We remain impressed with Charlie and New Zealand Coach tours. We highly recommend them, without reservation, to anyone contemplating a New Zealand vacation. Betsy Glover Sally McNulty Michael McNulty
We are VERY satisfied with the service that we received. Last minute changes were handled efficiently and everyone was so friendly throughout our stay.-so nice to be met at the airport and be chauffeured about. We are not used to driving on the left and having transportation arranged was quite a relief - my husband actually got to enjoy the scenery. The hotels were clean & cozy. Having small kitchens was an added bonus that we don't get often in North America. -great when you get tired of eating out all the time & just want to fix a simple meal yourself. The Bay of Islands tour was amazing. Those drivers are very well trained and full of interesting facts and stories. (the only bus tour we were disappointed in was the Auckland City Tour. The driver chatted a lot but did not give much information..."a big city is a big city-they are all the same" -not exactly exciting stuff!). The booklet with our itinerary was very helpful and will make a wonderful souvenir. All in all we are very impressed with your company and the tourist industry in New Zealand...You know how to do it right! We would strongly recommend to anyone visiting NZ to use your company. We have travelled throughout Europe and this was the easiest and the best trip ever. Thank you to everyone. /verna & jim
Dear Andrea, This is long overdue - I've been back from my trip a month now, but have been very busy. I just wanted to let you know that all of the arrangements you made for me were perfect. All the drivers were punctual, friendly and professional and the hotels just fine. I loved everything I saw in New Zealand and particularly enjoyed the North Island tour. Any slight disappointments I had were due to my own lack of research. I could certainly have used a few more days in your beautiful country! Thank you so much! I would recommend you to anyone. Sincerely, Susan Lee
Dear Andy, The tour went perfectly. All transfers, accommodations and coach tours were very good and on time when it was the case. The tour you organized gave us a nice idea of the South Island and included wonderful places and fantastic landscapes. Thanks a lot for giving to me and my wife fond memories of your loving country. Best regards, Luiz
The tour was amazing. We were comfortable; we got to see everything that we wanted; and we were well taken care of. Thank you for an unforgettable trip!
Hi Charlie, Thanks for all your support in arranging my custom tour on the dates we wished on such a short notice. The entire booking process was hassle free and you understood very well what our requirements were in just 1 email ... no going back & forth in emails:) My family had come to NZ for a visit and we all had a great time and my family could take wonderful memories home. Everything arranged was perfect and flowed exactly as it was mentioned in the itinerary (i.e) all transfers, accommodation, flights, coach tours, veg. meals were very good and on time... I would definitely recommend New Zealand coach tours to my friends in Auckland as I really preferred this method of seeing South Island. Once again, many thanks to you and I would be your repeat customer soon:) Smruti.
Hi Andrea, Thank you very much for all your help with the organization of our South Island NZ tour and flight to Auckland. We had a brilliant holiday and have taken some wonderful memories home with us of your beautiful country. Our cameras worked overtime, we couldn't fail to take some super photos - some even look quite professional! Thank you once again, Robert and Nicky Sacre
We had a brilliant tour, thank you. The tour director, Ngairi, and driver, Mon, were good-humoured and knowledgeable. They contributed a lot to the tour's success. The itinerary was good though we'd have liked more time in Wellington and Napier and less time on the west coast with the sand flies. We're already recommending the tour to others as it was so good.
Thank you Charlie and New Zealand Coach tours for being so friendly and helpful in organising our AAT Kings tour. We were delighted with the price and you made it very easy for us to sort it out. The tour was amazing and you contributed to a wonderful holiday so thank you.
My husband and I enjoyed our trip to New Zealand. Alan, our guide, was very knowledgable and was passionate about New Zealand. He ensured that my special dietary requirements were met which I appreciated. Mark was a very pleasant and competent driver who focused on safety. We were very happy with the level of accomodation at all of the hotels we stayed in. When we first arrived in New Zealand we caught the shuttle bus as instructed. The driver wanted us to give him a voucher which we had not been given at that time. We received it later that evening at our welcome meeting together with all of the other paperwork. Day 6 - I was disappointed that the trip did not include whale watching as the itinerary said "En route to the whale-watching haven of Kaikoura" and showed a picture of a whale's tail, making me, and others on the trip, think this was one of the things we were going to see. I found Christchurch a very sad place due to the damage caused by the earthquake and would have preferred to only go there once. Whilst there we struggled to find somewhere to eat as it was a Sunday and most places were shut. Did not feel that this was the best place/time to leave us to arrange our own meal. The meal on our last night at Novotel was not of good quality, and the service was particularly poor - they didn't seem able to cope very well with a large group to cater for. Towards the end of our holiday we went on a treetop tour which was not very interesting - just trees! Can't remember where this was. Nobody seemed very impressed by it. New Zealand is a beautiful country and we enjoyed our coach trip very much. Travelling this way meant that we could see as much as possible in the short period of time we had.
Hi Charlie Burford, We have safely arrived back to Austin, TX. The tour was excellent. There was no issues. There was very good food, Hotel & services. We did go to two cricket matches Wellington & Auckland. It was great to see live cricket in stadium after a long time. The people in the group were very friendly & we met lot of wonderful people mostly Australian. We really enjoyed their company. The Grand Pacific tour captain Dexter & Megan provided excellent service. Thank you for helping with the tour booking. Navin & Jasu
Hi Charlie, We had a wonderful time in New Zealand and everything we had wanted to do, we did, and you did a wonderful job in the itinerary as we had requested. Thanks so very much. New Zealand is truly one of the most beautiful countries in the world. Diane For your own information, all the accommodations were wonderful, except, the one in Franz Joseph Glacier, Punga Grove Motel and Suites. the manager at hotel did not start the day until 8 a.m. and couldn't give us a wake up call. we had our own alarm clocks so it didn't really matter but we didn't care for this place. Matter of fact, I would not recommend Franz Joseph Glacier as a stop, although I know I selected it. I would add your town of Wanaka as a place to stay for 2 days. We enjoyed the small towns best, as we usually do and glad that Auckland and Wellington were merely stop over places to go from there to elsewhere. All the buses, and transportation were so well planned and everything was truly wonderful. the driver from Mt Cook to Dunedin was wonderful and we really think highly of him - please let him know. Now that we have been to Dunedin, I think I would skip that town or make it for one less night. Had I known, I would have flown from Dunedin to Auckland and not taken a bus as it would have eliminated one day. WE hiked in Mt Cook and at Abel Tasman National Parks and it was wonderful. We really enjoyed the Dart River Wilderness excursion also. If you have any other questions, please send me an email. Thanks so much. Diane
Hi Andrea We are back in the US after several weeks in Sydney and the New Zealand trip. The experience was wonderful and we thank you for planning it for us. All transports went well and we met many friendly people. The accommodations were nice. Most of all we enjoyed the scenery and the different places we visited. Best Runa and Runa 😃
Absolutely brilliant!!!! :) Everything went like clockwork and we were met exactly as the itinerary said and the hotels were good. We would thoroughly recommend this method to see the South Island. Well done! Fabulous experience. Happy Happy customers!!!!!
Hi Andrea We are back home in the UK after a fabulous holiday in New Zealand and Australia! I just wanted to thank you for all your help and guidance. Everything went as planned, like clockwork and the small group AATKINGS inspirational journeys tour made it all really comfortable with excellent hotels, meals and space on that coach with like minded people. Even our personalised whistle stop cherry picking trips in North Island all went to plan! We are so glad we chose The Southern Drift tour and feel we really explored South Island. Stewart Island was really special and we have the photos to prove it - only 2000 of them to sort through and edit. But all full of unforgettable memories! I remember you saying 'you'll want to come back' and I know we will! The icing on the cake was to be upgraded to a junior suite in The Rendezvous in Auckland on our last night - the very night the Aussies had lost to New Zealand in the World Cup! And it coincided with the last night of Chinese New Year! So, once again many many thanks. Jan and Colin Vigar
Dear Andrea, I am writing to thank you for the wonderful time I had on the 3 day tour. The accommodation at Franz Josef was more than I expected and had a great view of the glacier. The staff and all bus drivers were very friendly courteous and knowledgeable and went out of their way to help. I would certainly recommend this tour to anyone. Regards Janice (P.S. I really enjoyed the hot pools after a day’s walking.)
Charlie, Just a note to say we thoroughly enjoyed the tour and were blessec with good weather throughout. A nice bunch of passengers and special mention must be made of Graham our coach driver/courier who made the tour doubly enjoyable. Thanks for your help throughout. Doug
The hotels were great. The locations were perfect and the rooms clean and quite spacious. All the breakfasts were also great. The tour guide was very friendly and knowledgeable as was the driver. My only problem was a horrible virus that I got early on the tour along with most of the bus. I tried to make the most of the tour inspite of the virus. New Zealand is beautiful especially the South island. Mila
We both had a wonderful holiday in NZ. Tania and the bus driver did a magnificent job. The only accommodation that was not up to par was the Mercure in Auckland - lifts in the hotel were a BIG problem. We would recommend your company to anyone wishing to tour NZ Merilyn Braunsthal
Dear Andrea, I must admit I had some doubts about booking our tour through a company on the other side of the world, but the service we received could not be faulted. From the first contact when you telephoned us back after my first enquiry to the final details we were kept fully informed at every stage, provided with information about travel arrangements and our additional requirements (hotels and internal flights) were organised quickly and efficiently. We are very grateful to you and Charlie for your efforts and would highly recommend your company to anyone seeking to arrange a tour in New Zealand. Our tour, the 18 day Best of New Zealand, was all that we had hoped. The information provided by the tour personnel was outstanding and we visited places we would not have seen if we had arranged a tour independently. On our first trip to New Zealand, the tour provided a marvellous insight to both islands, and gave us the opportunity to judge where we would like to spend more time when we return. Overall, it was a great experience and our thanks again for helping to make it such a success. Best wishes to you both. David and Paulene West
Dear Andrea, Just wanted to let you know we had a BRILLIANT holiday in New Zealand and everything worked out perfectly. We were extremely impressed with your organisation at New Zealand Coach tours and also that of Grand Pacific - we couldn't fault a thing and it was the best organised trip we have ever been on. THANK YOU! We will be recommending New Zealand Coach tours and Grand Pacific to everyone. Christine Phillips
Hi Charlie, Just a quick thank you for our holiday arrangements. Everything went to plan with no hick ups. We had a fabulous time over there and will definitely be back to do more exploring in the North Island, so we may be in contact again one day. I will gladly recommend your tour company to anyone else that is planning to travel there. Thank you again. Julie
We had a terrific tour, our Drivers were superb with a great depth of local knowledge. We would certainly recommend your company.
I have just returned from visiting my brother in Auckland You and he arranged a trip for me around the south island This trip was superb everything went as smooth as silk and it was all fantastic I would like to thank you most sincerely for what turned out to be a holiday of a lifetime ,enjoyable interesting and extremely well organised even down to the taxis that all picked me up and made it more interesting with their friendliness and information. All I can say is many many thanks for your contribution to a truly wonderful holiday Les Paling
2 disappointments. Firstly, being British, it would have been nice to see where the treaty of Waitangi was signed but instead the driver took us onto the peninsular and showed us a Golf Course. I'm sure there was no signing on the 18th green. Secondly the Farewell Dinner left a lot to be desired. The first course was Seafood Chowder or NOTHING. Yes that's right 20 of the party of 31 left at the end just had to watch, including my wife, as the Copthorne Hotel was the only hotel on the tour that could not provide an alternative starter. The 2 lads serving seem to have no idea what they were doing and had to have a recount on deserts. I'm sorry that Grand Pacific use this hotel as it was a let down after the rest
Hello Andrea Well we've just returned home after our trip to NZ. Thank you so much for putting together a wonderful experience. Everything was so well organised - it went like clockwork. We were happy with all of the accommodation you chose for us and found them all to be very centrally situated. The transfers all went to plan as well. The only 1 that I would possibly not reccomend is Quest Apartments, Wellington. The room was fine but the hall way outside our room was smelly with very old carpet and our room facing the street was noisy with traffic (all night). The change in accommodation the 1st night in Christchurch to the Rendezvous actually worked out for the best as seeing how we arrived so late after our delayed flight it was great to be able to get late night room service. When we did eventually get to stay at the Heritage, Christchurch we loved that too. Also fyi the Blue Peaks Motel in Queenstown turned out to be really great. Just 1 thing I will mention is that it would have been good to have had a bit more detail in our itinerary re our transport details ie we didn't always know which bus company we would be travelling with and whether our pickup would be by the bus or private car. But they still all worked out well and we weren't too worried. So thanks again, we were very happy with the service you provided and will recommend to others. Anne Fisher & Michael O'Rafferty
We recently returned home from a most wonderful visit to New Zealand. We booked the 14day AAT Kings Southern Spirit tour through the New Zealand Coach Tours Company. While the country is so beautiful; the thing that will stay with us forever are its’ people. We can’t say enough about the warmth and kindness everyone showed us. It started with Andrea, the New Zealand Coach Tours agent. She was so friendly and helpful; answering even the smallest question in a timely fashion; even calling us on our cell phone when she saw we were struggling to complete our reservation on line. She clearly wanted us to have the tour that best matched our needs and style. AAT Kings provided us with a wonderful tour; however, we did find the information on side trips published by AAT Kings a bit hard to understand before leaving for our trip. We were happy to find out that we could make choices on these extras as the trip proceeded. Another surprise was the fact that the bus had folks on 18 and 21 day tours over lapping with our 14 day tour. This made us a bit sad to leave while others continued. The tour itself was a great overview of the south island with a couple of nights in Wellington for good measure. The accommodations were great, as was the food. Our guide, Tania, was very helpful in going the extra mile to assist us in hooking up with some dear friends that live in New Zealand. Tania clearly loves showing her country to visitors. The one downside for us was her lack of clarity when explaining things to foreigners. While we all spoke English; the differences in pronunciation and expressions made things challenging at times. Also, her enthusiasm, when interjecting bits of information, distracted her from completing her previous message with some frequency. Our bus driver, Stu, was wonderful. We were completely confident in his driving skills; enjoyed his sense of humor; and appreciated his ability to pass on information regarding the sights (he’s a guide in his own right). We had bus trouble on one occasion; and we were truly impressed with Tania and Stu’s ability to troubleshoot this in a most timely fashion. We received a warm welcome from the Kiwis at every turn. If we opened a map to find our way during free time, someone immediately stopped and tried to help; even to the point of walking us to our destination. While a few locals assured us they had their share of “naughty” people; we never met a one. Awesome trip!!!
Hi Andi I had been planning on writing to say how much I enjoyed my trip, so your e-mail was a welcome reminder. Everything turned out beautifully. When I arrived in Wellington, I received the packet you sent and was pleased to have brochures about places I would be visiting. I was particularly happy with the book of spectacular photos by Craig Potton. The Great Sights tour bus driver Tom was nice and very knowledgeable and provided a most interesting commentary on the journey from Christchurch to Queenstown. He also had a sense of humor and a couple of times, as we were passing certain towns, he sang us a song about that place - e.g. Geraldine (in this case, a person). There were quite a few people from Japan on the bus, so there was a Japanese-speaking lady aboard for their benefit. We had many interesting stops on the way and opportunities to take photos of the marvelous scenery. At the Hermitage - where the lunch was wonderful - the view of the mountains from the dining room was perfect. Blue Peaks Lodge and Motel was very good, with a marvelous view, and conveniently situated to town. I thoroughly enjoyed the Highlights tour I did in Queenstown. The driver Chris (a Welchman) was also very informative and willing to be flexible, it turned out, as one of our small group wanted to do bungy jumping and there was a wait for that. Since, by that time, we had already watched some daring jumps, Chris took the rest of us for wine and cheese tasting while the newlyweds stayed behind for the young lady's turn. It didn't seem to matter to Chris that this tour took more of his time - and we were all happy. I didn't expect the Newman's bus driver on the Queenstown - Franz Josef trip to provide a commentary - and he didn't have a lot to say - but it was very scenic trip. The Glacier Valley Shuttle owner/driver told us some interesting facts and the hike to the Glacier was worth it. My accommodation that evening at the Top 10 Holiday Park was really nice. I had an ensuite room and the adjoining kitchen and lounge (with TV) was shared by 3 or 4 other guests. There was other accommodation with communal facilities. Everything was very well kept and the Holiday Park owners were very pleasant and helpful. The final day was all travel - Franz Josef - Greymouth by bus, then to Christchurch by train. It was good to see the lush greenery on the West Coast. The Train ride was super - smooth, roomy and great views out of the big windows. I met some nice people from many different countries on my travels, had lots of good experiences and everything went like clockwork. Thank you for putting my trip together. Sue Stricker
We enjoyed our trip tremendously. All of our arrangements were handled expertly. If there were hitches, even those had been handled expertly in advance! New Zealand Coach Tours are my go-to resource for anyone planning on touring this wonderful country. Their attention to detail, suggestions, and the personnel who took care of us were top notch. They understand the value of customer service quality delivery and they get it right. Kudos to you!
Andrea Thank you and your colleagues for your organising such an enjoyable tour. We are now back home and have been very pleased with what you all did. We were amazed at how quickly you organised a spare coach and repaired ours when it suffered a breakdown on the Sunday afternoon near Milford Sound. We thought that the hotels were, on the whole, very good; the Scenic ones were excellent. Thank you. Philip Dickinson
Hi Andy! I am now back home from my visit to Australia and New Zealand and able to draw breath - and shiver in the wintery winds and snow flurries! I would just like to thank you for everything you did to ensure that my first visit to New Zealand went really really well. The AATKing Tour of North Island was just great. A very nice mix of people and the AATKing personnel - Sarah and Mark - were excellent. My independent bit of travel which you kindly organised for me went like a dream (although I could have done with some of the info that Sarah readily gave us en route!). Having said that the driver from Nelson to Greymouth was very good at keeping us informed. And all the pick-ups and drop-offs worked like a charm. I finished my visit staying with relatives in the Dunedin and Bannockburn areas and enjoyed one of the best summers on record! And the wineries, jet boating but balked at the bungy jumping although I did visit the A J Hackett Centre! I will be back again - hopefully at a different part of the year to experience a change of season - and I am telling all my friends that it should be on their bucket lists - once the kids are off the payrolls!! Take care and many thanks and if you ever make it to Ireland - do let me know! Kind regards Deborah Powell
Dear Charlie, I just want to thank you (and Andrea) from the bottom of my heart for putting together such a wonderful, memorable and exquisite Custom South Island Tour. You had been patiently and skillfully answering my many questions for about 9 months before the actual tour! You both always tried to provide me thorough, practical and intelligent information. Since this was my first trip clear across the world to NZ, I had many concerns and detailed inquiries but you handled them all and were very reassuring. When I finally arrived, I had the most courteous and professional help from the driver who met me at the airport and he even helped me select a phone ‘for emergency use’. Turns out, I didn’t need it; but it was good to have and I wanted one at the time . He pretty much ‘set the tone’ for the whole trip! Everything you planned for me worked exactly as you said it would, and it worked like clockwork! I could not have imagined a smoother trip than this was. I can’t say how much I enjoyed this wonderful trip and experience. To see your beautiful country, to enjoy the delicious food and meet the lovely local people. It was a trip of a lifetime! Though I traveled alone, I never felt lonely. The bus drivers, motel owners/managers, transportation people, tour guides and others all went out of their way to be helpful and accommodating! I enjoyed all the lodging and excursions you planned for me. One was better and different than the next! When I had an issue with one motel in Christchurch (because of noisy patrons) you promptly made sure that I would stay in a different place on my return to Christchurch. Everything was so beautiful but one of my favorite excursions was the Glacial Explorers tour. Being on the glacial lake and seeing the pieces close up – stunning! I took more pictures than I ever have on a trip, since everything just ‘took my breath away!’ To sum up, I would highly recommend you to others, and I am very glad I found you online. I would love to do another coach tour someday – soon! Please keep up the excellent work and enjoy each day. With deepest appreciation and best wishes, RK
Hi Andrea, Just a quick note to thank you for your assistance with booking our Coach Tour of South Island from January 25th to 1st February. The whole trip was brilliant & went off without a hitch, even the weather co-operated! we have now returned to the UK & are getting used to what passes for Spring here. Once again thanks for your help D & V Dwyer.
Dear Charlie, Thank you for the organisation of our New Zealand trip. First of all, thank you for all your assistance as we worked through what we were going to do, and for the changes we had to make when my son decided he wanted to come also. The pacing of the trip was brilliant. It allowed us to see all that we wanted to see, without any idle time considering we visited both South and North Island in just 9 days. The hotels were wonderful. Nice, clean and very central; within a short walking distance to the city centre. The Camelot Hotel gave us our papers when we returned to them following our tour. We got our flight tickets just in time; the day before we were to catch our flight to the North Island. The tours were great. Thank you for organising some of the tours (Milford Sounds and Hobbiton), and your suggestions of others. We ended up booking Kim from Iconic tours to take us to see some wild life. He was a very good tour guide, and a lovely person. The Coach buses were large and comfortable; and the drivers very friendly. An exceptional driver in particular was the driver that took us from Rotorua to Auckland, via the Waitomo Caves. His commentary of the landscape, history and stories was very thorough and interesting. The Taieri Gorge Train and the Intercity train to Greymouth were magnificent addition to the coaches. All in all, it was a fantastic trip, and again would like to thank you for your assistance. I would recommend you to my friends. Regards Souad
Hi Andrea and New Zealand Coach Tours, we visited NZ during three weeks in dec-jan. and you took care of one of the weeks for us. We just want to thank you and confirm that everything worked out fine. We had a fantastic trip, and if we can we will return. Your schedule for us worked smooth and all the people we met took care of us in a splendid way. Especially the guides. They were really great. So thanks again and we wish you all good. Best regards, Torsten Hild
Hi Charlie, Just to say 'thanks' for arranging our wonderful trip round the South Island! Everything worked a treat, and we even had great weather for Franz Josef, Mount Cook and the rail Journey, which must be better than average for the course. Motels great too. Again our sincere thanks, John and Margot
Hi Charlie ! Just a few words to let you know that the tour I went on in the South Island from Christchurch to Christchurch from the 10/01/15 to the 19/01/15 was absolutely great ! The organisation ,the places we visited ,the coach ,the guide and the driver were fantastic .Back in France I remember with great pleasure every day of this tour . May I insist that the guide " Tania " was really exceptional :very informative about all cultural ,historical ,social aspects of the South in particular , and about New Zealand in general. Her various skills enhanced the tour and made it very entertaining . I shall certainly come back to N.Z. and I would highly recommend ATT King to anyone. Regards . Jeannette Tappy
Wwe had an amazing time. Arrangements, via email, and an initial (and unexpected) telephone call from Charlie Burford, in response to my enquiry, went smoothly. Ted, the tour guide, was engaging, enthusiastic, and entertaining. Monica, the driver, was knowledgeable and a fantastic driver. Trips were well organised, varied and informative. Giving a well balanced view of New Zealand life and culture. All hotels were great but The Langham was excellent.
When you travel so far away, it is often difficult to ensure you are getting what you want, unless you join a pre-planned overall vacation tour. I wanted some of the convenience of a planned tour, but also the ability to be flexible and add things into my tour that were not necessarily part of a package. Working with Andi and New Zealand Coach Tours gave me the benefits of a package tour, without any of the restrictions. I was flying in to New Zealand from the US and it really helped to have the initial part of the overall vacation planned and secured before leaving. Andi worked with me to ensure that the pre-tour and during-tour activities were secured and also made sure there was transportation to and from every activity. Everything was thought of - from making sure we got picked up early for our Milford Sound Tour to booking us on a late afternoon bus to get us to Franz Joseph Glacier. During the 'free day' in Queenstown, Andi made sure we were coordinated to take an early morning Jet Boat Tour AND we were able to return in time for a really great boutique winery tour around the area. It was great not to have to worry about the details, everything seemed to be covered. One small detail I think would have been helpful, since we spent 3 nights in Queenstown, a map with a listing of restaurants, types, price ranges, etc., would have been great to help us out while staying in that area. Overall, working with New Zealand Couch Tours and Andi really did get our vacation off to a tremendous start. Thank you for everything!!
A very scenic and interesting coach tour with excellent commentary and helpfulness from our very experienced tour director and driver. N Z highlights were spot on, however personally we would have preferred perhaps an additional night in Auckland and/or Wellington rather than 2 nights in Rotorua and Christchurch..Excellent choice of hotels for a 3 star tour apart from Mercure and Ibis. Good hotels in the more rural locations - more hotel for,your money! Thanks for prompt email replies,to,any queries sent and joining instructions.
Hi Charlie, I would like to congratulate and appreciate "New Zealand Coach Tours " and you on behalf of myself and Asif for arranging such an planned tour for us. It was very professional , all commitments were taken care off and everything delivered as promised. We had a very relaxed and fun filled holiday and could enjoy the amazing South Island and beautiful "New Zealand". The highlight for us was "Milford Sound " and to describe it better the first time we saw it we went "Speechless ". We felt we are blessed to see this place and happy that it is on our beautiful Earth. Thanks for everything you made us fall in love with "NewZealand" and we just want to keep coming back :). Have a Great Day. Cheers, Tanu and Asif
Andrea My wife and I have just returned to the UK after spending four weeks in New Zealand. I arranged a Southern Spotlight trip through you between 4-12 January. Everything about the trip was excellent and I am very grateful for all the arrangements you made which went like clockwork. I will have no hestitaion in recommending you to anyone who is considering a coachtrip in NZ. Alan Ball
Hi Charlie I'm back home in Australia today. I would like to say thank you for your help in organising my holiday and touring in New Zealand. The AAT Kings tour was really good and I enjoyed seeing the sights of the South Island. I thoroughly enjoyed my time in New Zealand and was very happy with the extra accommodation and tours that you suggested then booked for me. The train journeys were magic. I did cancel the whale watching tour in Kaikora as it was much rougher than I anticipated and I didn't want to ruin my good memories of my cruise at Akaroa the day before when the weather was amazing and I saw the Hector dolphins swimming with the boat and little blue penguins swimming as well. Overall my trip was fantastic and thanks for suggesting the additional tours for me. Thanks Rhonda Hansen
Everything, from our initial exploratory chat with Andi, to ensuring we caught our (very) early flight home was professionally executed. The itinerary is amazing - we could not imagine a better one for this tour! The tour guide and bus drivers provided a relaxed and fun atmosphere that enabled our large, eclectic group of strangers to quickly bond into a very fun-to-travel-with group(it seemed we were always laughing)who looked after each other. The one recommendation we have is to allow more time in places like Oamaru and Dunedin. On a scale of 1 to 10, this was definitely a 20! Thanks to all of you at NZ Coach Tours for making our trip a once-in-a-lifetime experience!!!
Booking this tour from the UK was made very easy through your website and any questions promptly answered via email. Very competitive price and accurate tour description, overall a great tour. Thank you
Send us your feedback here... Fantastic tour. Great accommodation. It was wonderful not having to worry about anything. All the drivers/receptionists we met along the way were extremely helpful. Made for a really fun trip.
The tour was excellent and exceeded my expectations. It was well arranged and every day was good. I enjoyed every aspect of it, the quality of the coach, driver and hotels was very high. New Zealand is a wonderful country and New Zealanders are lovely people. The service in arranging this tour was excellent and gave me great peace of mind here in the UK before I left.Thank you for a wonderful tour
Send us your feedback here... I would like to say what an excellent tour this was. We were very well looked after by Tania Simpson, our guide, whose knowledge and sense of humour really made the holiday. The hotels were very clean and the food we had was excellent, and our travelling companions were most interesting and varied. What a beautiful country New Zealand is.
Just a note to thank you so much for your help in arranging our recent tour of the South Island with Kirra Tours. Loved the way you answered all my queries straight away and were very reassuring in connection with our participation in the Tour. We had a wonderful time, met some lovely people, saw some amazing scenery and stayed at some excellent hotels. Kevin our driver/escort was very professional. I learned a lot about my own country and he gave a different perspective on things I already knew about. His instructions were always clear and accompanied by his lovely sense of humour. My only gripe would be our coach. Apparently the one we were supposed to have was out of action and we had a substitute instead. We found the legroom very limited, worse than the airlines. My knees were hard up against the back of the seat in front which was very uncomfortable. Fortunately, as there were only 18 in our party and the coach was 38 seater, Kevin said we could spread ourselves out so my husband sat in the row in front so we had two seats each and were able to turn slightly side-on to give us more room. Also the step up into the coach was very high and made getting in and out very awkward. I was not the only one who found this and we thought there should have been a small portable step on the bus which could have been put down to help passengers to mount and dismount the coach. Nevertheless, we thoroughly enjoyed the trip and are very glad we went. Many thanks for your help and advice.
Overall we were very happy with NZ Coach Tours in their organisation and support - setting up what we needed, with extra days, was booked quickly and trouble free, as well as our airport transfers. Shame that NZCT could not have arranged much better weather in the North Island for our tour! Would recommend to friends etc.
.Hi Andrea, Thanks for the note. Yes, we had a great time in South Island. Thank you for all the arrangement. The coach transfer were great and definitely a great help. Our coach transfer at Dunedin was excellent, he went out of the way to give us a quick look of Dunedin. Pleasant chap who loves his job. Much appreciate. Would also like to record a thank you to your staff of Alpine coachlines for taking the trouble to drop my wife's hat which we had left behind. Much appreciate. Overall, great and wonderful trip and thank you Andrea for the arrangement. Merry Christmas and a Blessed 2015.
Andrea, I just wanted to let you know that my Mom, Marilyn Bakewell had a fantastic tour this weekend. She was overwhelmed with the level of service the hotel provided even when the Scenic Hotel was overbooked and she was upgraded to the one across thr street. Thank you! We will definitely book with you again. Bill and Mary Mohs
Thanks for every thing. It was a wonderful experience. Both the driver ans tour director were very nice and helpful. Wish you all happy and merry chrishmis
Dear Andrea This is to say a massive THANK YOU for organising a wonderful tour of your beautiful country for both myself and my daughter Rusiru. We were so impressed by the punctuality of your colleagues who came to pick us up at various destinations and their knowledge of the locality which they imparted to us voluntarily. We were particularly impressed that you organised a 4 hour transfer from Pukarangi to Queenstown where we had the coach to all ourselves! The hotels were very good quality and value for money, special mention need to be made of the Heartland Hotel in Queenstown and Scenic Hotel in Franz Joseph. All in all, we were very well taken care of during the 8 day journey and had a wonderful time, thanks to your organisation of the itinerary. We are hoping to do a tour of the North Island in the near future and wondered whether you are able to arrange it too. I have already recommended your company to my friends in Brisbane who are also interested in doing a tour next year. Thank you & Merry Christmas! Ayomi Kariyawasam
From outset I have had nothing but great help from New Zealand coach tours.. I had an independent tour with specific things I wanted to see and dates to fit in. Charlie and his team sorted it out and it went as smoothly and without any hassles at all. I had an amazing time and covered everything I wanted to see. The Motels were fine and near eating places and easy access to supermarkets. I Would highly recommend this company and am really grateful for all their help with my trip. Thank you.
Send us your feedback here... Very well organised and enjoyable. Accommodation varied from excellent to satisfactory. Meals included were excellent. Tour director excellent and very informative. Local guides and optional excursions well chosen. However more time at stops would have been an enhancement.
Hi and Merry Christmas. We thank you so much for setting up the Coach Tour with Kirra Tours. We quite enjoyed the whole tour, people were great and friendly, everyone mixed well. Especially liked that Ross, our tour guide socialized with the group for dinner. He did a great job as driver and tour guide, very informative, we learned a lot about your lovely country. Hotels and food were good, some better than others but all in all no complaints. We would recommend the tour to others, thought we got good value for our dollar (cost). This was the first time we did a coach tour, would definitely do another. Our only recommendation would be that you include a little about the weather, chances of cold or hot especially for those coming from northern countries (Canada, US, etc). We were expecting a little warmer weather and not quite prepared for the colder weather we experienced for that time of the year (our ignorance we’re sure). Again thank you so much for your help. We have some wonderful memories and great photos. Cheers, Dennis & Muriel Miller
We had a wonderful 8 days in a beautiful and wondrous country- rolling farmland, impressive high country, majestic mountains and glaciers and unforgetable lakes and fiords. As good as all this was, it was the superb organisation, the excellent documentation and your friendly and knowledgeable coach drivers and all the other staff who looked after us, these were the icing on the cake for us. Thank you Andrea, Joanne and John Nairn from Melbourne
A truly great experience that exceeded my expectations. The attractions we were shown were all very good and well paced. Arrangements at the various accommodations were very slick and the check in/out was simple and efficiently handled. The driver/guide was probably the best I have come across with a wealth of local knowledge delivered in a relaxed and entertaining manner. We would recommend this tour as a great way to see the wonders of New Zealand
Hi Andrea, Thank you for the email. I was intending to do this. Firstly your organisation was excellent and everything flowed efficiently like clockwork. Murray, our driver picked us up exactly on time at the Airport Gateway. He was informative, personal and made some recommendations. We enjoyed his conversation. He asked for a voucher, but accepted our assurance we did not have one. Rydges Latimer was excellent,.
Bloody Mary's restaurant was very good, but the wine list overpriced. We had to barter with reception over our breakfast at 6.30am, because the dining room did not open until 7.00am. Eventually they were agreeable and it was fine. The breakfast buffet is excellent. Our bus arrived at 7.10am, a little early but it was ok. The trip to Mount Cook was well commentated with appropriate stops. The weather was unbelievable, so we saw Mount Cook. The Heritage room was dated, but the view was good. The buffet at $NZ 62 per head is up there, and not that good. The restaurant menu in a word is weird, so we did not take it. We took the Argo Tour which was good. Graham the tour guide was very good and personable. For our trip to Dunedin we were surprised when Kim turned up in a car for us, as we were were waiting for a bus. Reception at the Heritage told us we had to wait at the back of the Hotel for the pickup, but we stayed at the front and Kim from the Tour Company found us. Kim also asked for a voucher. He was ten out of ten. He was engaging in his conversation, but a reflective listener,who took us off the main track a couple of times. Kim is a young man who is passionate about his country and his job. He shared himself with us. As a retired senior executive of an extremely large organisation, I would have employed him in a eye-blink, and probably promoted him a week later. He went out of the his way to show us a Maori Art sight, and parts of Dunedin he did not have to after a very long drive. Kim picked us the next day precisely on the time and continued his proud commentary, of the other part of Dunedin he had not shown us the day before. The bus drive from Dunedin to Te Anu was official, with little commentary as you advised. However, the bus driver dropped off everyone at their Hotel, including backpackers. We opted to s tay on the bus, as we had a shuttle connection. It was there. We got on and the women driving took us 200 metres to the Hotel, where others had got off. Bit of a joke in fine weather. She demanded a voucher. We were not impressed with the Distinction Hotel Arriving at 7.00pm ish, the reception people were uninterested, insisting we had a car. The room we were given was as far as you could get from reception, we had to carry our own bags up two flights of stairs and I am guessing wheeling them 300 metres. I have not had to walk to planes as far as this was! The room had no balcony, and minimal view because of the trees planted in front of it. It is also dated. We did eat at the restaurant because of the reviews on Trip Advisor. At breakfast we were joined, by others who were in adjacent lower class Hotels, who did not have to walk as far as we did. However, the breakfast buffet was ok. Real Journeys shuttle picked us on time, and took us the 70 metres to the bus station. This was a total joke. wanted a voucher. We then were told to wait inside for the bus, which was outside locked. The passengers from Queenstown had priority seats, so we were split up. Stuff happens. Milford Sound was incredible in brilliant weather. Bus trip back to Queenstown was fine. The Scenic Apartments was very good. However, if you have to walk, and have a bad knee like me, the trip up the hill. and then the driveway is not good. The breakfast buffet was excellent. The trip over the lake for the BBQ was evening was fine. Tip for Queenstown or Christchurch is to go to Pedros House of Lamb, see Tripadvisor, unbelievable and fed us for three days for $NZ40, The bus to Franz Josef was good. The Scenic Hotel Suite we had was the disabled room, at street level. However, no noise. Breakfast was very good. The trip to the resort by bus was good with informative bus drivers. The resort we stayed at was not really suitable unless you had your own transport. The eco room was 500 metres across the highway, up hill. We had to leave our luggage why we waited for a vehicle to take the luggage. Then we had a 1.5km walk up a steep hill on the side of the highway to Pancake rocks. It was good. Then walk it back again. The restaurant menu, and there is no other place to eat, has not changed for three years. Fortunately, we had some self catering supplies, because we had 500 metre walk to a restaurant to spend a lot of money, on stuff we do not normally eat. Bus arrived on time and took us to Greymouth. The train tickets were fine. We wanted to tick of this trip ad one of the great train trips of the world. We have done the Orient Express, the Bernbau and the Swiss Alps this year. The TransAlpine is good but it is not great! Our pickup at Christchurch was waiting for us with our name on a board. I do not not his name, as he never introduced himself. Our silent trip to Rydges Latimer, was only made interesting, when he decided to follow us into reception, which we had already booked in on line, seeking a tip. He did not get one. We enjoyed ourselves, and the organisation, and in general the service we received very good. Thank yo. Not criticism, just feedback.
Hi Charlie, We both really enjoyed our Kirra 12 day Classic Southern Discovery Tour. Thank you so much for organizing and booking the tour for us, your service to me was exceptional and I will recommend New Zealand Coach Tours whenever I can. The accommodation met expectations with the Scenic Hotels just a bit above the others with extras in the bathrooms. We did enjoy the evening dinner at Walter Peak Station, the deserts and the sing song on the return journey were great.We did the River scenic cruise on the Haast River with a little excitement thrown in. The highlights were Milford Sounds and a scenic helicopter flight over and onto the west coast glaciers. We did the 40 minute trip and it was fantastic. We were so lucky with the weather for Milford and the glaciers. Having never been beyond Christchurch I would recommend that tour to anyone that wants to see most of the South Island. Thank you once again, Kind Regards, Ruth
Dear Charlie and team, Thank you very-much for organising our coach tour! Everything went according to schedule and our accommodation (bedding in particular) worked out well. We had a memorable experience in NZ - South Island was definitely the highlight. Breathtaking scenery. Excellent tour operator. Thanks again, Charlie Regards, Michael L
Both my wife and I enjoyed this tour very much. We were very impressed by the knowledge and organisational skills of our driver Trevor. There wasn't anything he didn't know about the South Island or any situation he couldn't deal with in calm way. All the accommodation and food was very good. We especially enjoyed the lake trip on the steamer TSS Earnslaw and visit to Walter Peak Farm and the cruise on Doubtful Sound, as we were unable to get to Milford Sound because of bad weather. We would recommend this tour as an excellent, comfortable and stress free way to see the sights on the South Island.
My husband and I had a great tour - it went very smoothly and we took excellent pictures. The drivers of the coaches and the trains were very informative and we learned a lot about New Zealand's South Island. The Tranz Alpine Scenic Train is not to be missed. All our accommodations were great - lots of room, great views and easy to explore from. Wonderful trip.
One of the Most Memorable tours for my Family. New Zealand Coach Tours were brilliant, they took all care right from Landing in Christchurch late in night to Completion of Tour and Leaving NZ from Christchurch. Special Thanks to Charlie and Andrea, they were quick in their response , guiding us on activities suitable for our family and facilitating whenever we required their support. The Motels and Booking for all activities at Franz Josef, Queenstown- Skyline Gandola, Milford Sound Cruise, Glacier Explorer at Mt Cook etc were Top in class as per our requirement. We were Family of Four and having Dietary requirements during our trip were well taken care. I would 1000% recommend their company to all my friends and friends.
Hi Andi Just want to thank you for the fabulous tour you put together for us. Everything went so smoothly. All pick-ups and tours were there exactly on time. The boat trip on the lake at Mt. Cook was great – as you said it would be. The shuttle to Franz Joseph was perfect. I never would have known we needed that – we met another couple who did not have that organized and never got to the glacier. We were the only people there as it was late in the day and what a spectacular experience – surrounded by the mountains, waterfalls and glacier with no one there but us! The hotels were all lovely, the locations were perfect. We were very lucky to have wonderful weather for the whole trip. We never saw any rain. Thank you again for all your work and wonderful suggestions. I will definitely pass on your name to any of my friends planning a trip to New Zealand. Warm regards, Marcia Ostrover
Andrea. It was basically perfect. U did wonderful I suppose a super minor thing was not being able to enjoy a couple of breakfasts at our Christchurch hotel because of our early departures. We loved all our hotel accommodations. Queenstown was terrific and loved our Fergberger. I thought of you when we had our bus stop inWanaka. You guys have a wonderful life inNZ!' We are grateful for lucking out and contacting you. Fondly, Brian
It was the most well planned and enjoyable trip we have taken. The transfers are seamless and the accommodations were as described. We will return to New Zealand Coach Tours for our next trip.
The tour was excellent. Everything went very smoothly. We loved all the train journeys. We were very impressed with Pam who drove us to Franz Glacier and whom we hired the next day to take us to Fox Village. She was full of good advice and went out of her way to help. We LOVED the location of the Hermitage Hotel at Mount Cook and were lucky enough to have fantastic views of the mountains in the sunshine. The drivers all turned up promptly to ferry us to the stations or,on our last day, to the airport, and were very friendly and helpful. All in all a great tour.Thank you.
Send us your feedback here...Thank you very much for planning our Explore New Zealand Tour. The Birthday cake at the Queenstown Gondola Restaurant was great. The only thing that didn't come to expectation was the transit in Christchurch . Blue star taxi pick us up and didn't know where to proceed. Didn't have final destination.Got Lost in the Square area. Had to walk about a block half to ask the bus driver if it was right bus.Taxi driver had to cross red light. very upset w us
Dear Andrea, We arrived back in the UK yesterday and finally getting over the jetlag. I just thought to drop you a line re our recent trip with NZ Coach Tours. We had a great time. Very well organised with almost military precision, which really impressed me as I am a retired veteran with over 37 years service!! Everyone we met new what they had to do, they were all very knowledgeable about their own areas, friendly, polite and helpful throughout. We would heartily recommend a tour to anyone with you in the full knowledge that they will be in safe hands. The South Island of New Zealand is really beautiful. Very well done indeed. Yours sincerely, Doreen and Jim Prior
I thoroughly enjoyed my holiday thanks for the efficient arrangement of all the coaches, pick-ups and hotel accommodation. Everything went well and hassle free. Thank you for making my holiday in NZ wonderful and memorable
We took this tour for 2 weeks from mid-end September, 2014. I will briefly describe our experience. For: Well arranged, good breaks, good commentry. Against: Costly, lots of excursions are extras, no proper vegetarian food. This tour covers both North and South islands and covers a large area. ou will be able to see most of the Newzealand's famous areas. There were enough breaks and weather was nice. Our driver Mark was excellent. The tour is not cheap. We have come from England and having travelled Europe and USA, our expectations were high. Unfortunately, it did not fulfill them. We were particularly disappointed by lots of extras. We expected Sky Diving, Safari tours etc to be extra but not to include small things such as Chocolate factory or Castle trip was disappointing. Anywhere in Europe, these would have been included in coach tours. My wife, son and myself are vegetarians and only two out of ten dinners had vegetarian option otherwise we were asked to take Pasta and boiled rice! I gave this information in feedback form and to Charlie but there is no real response. One more thing, NZ hotels do not provide internet which is norm even for Bed & Breakfast hotels in Europe. In summary, if you find it difficult to arrange by yourself, want suitability of coach and guide, this is a good trip. However, if you can do some more internet search, want to have same fun with lot less money, there are cheaper, better alternatives. Vegetarians - look elsewhere as neither our tour director nor AAT kings have any idea about it. Hope this helps in deciding. Good luck. Dr.Gandhi
Hi Charlie, We really enjoyed our trip to New Zealand. Your itinerary was very good. We liked your choices for activities. Our favorite was the Mita Village in Rotorua. The entertainment and food was wonderful. Our main problem was the Rendevous Hotel. I understand that there are few hotels in downtown Christchurch. It had only two slow elevators. On our three night stay one of the elevators was broken. When tour groups arrived or left, we couldn't get on the elevator for an hour. We had to use the stairs. The breakfast was very over priced for what we received. The chef would not make me an omelet. Thank you for your assistance. We will recommend your service to our friends.
Hi Andrea, Thanks, I really enjoyed the tour and thought it was fantastic!! The accommodation was really great and the tours with Great Sights were great as well. Everything worked out perfectly, thank you very much for your help! Cheers, Olena
Hi Andrea, The tour arrangements, especially the hotels were absolutely superb! The itinerary of the tour was great, the transfers (from the train to the bus or catamaran or boat) were coordinated VERY well. Our tour package was delivered the day we arrived at our hotel. Everything (all the arrangements done by you) was just excellent, just like the spectacular sights during the whole tour! This is the BEST tour we have ever had (and we have travelled the world).. Best Regards, -Charlie.
A good trip which I would be happy to recommend. Itinerary fine, good people, accommodation, meals and bus. Careful driver, good commentary. Scottish haggis business in Dunedin a bit dated. Christchurch is depressing.
My husband and I thoroughly enjoyed our tour of New Zealand. Our driver and our tour guide (Ted) were both wonderful -- friendly, attentive, knowledgeable, and fun. Can't think of anything to criticize -- the hotels, the tours, the food, the schedule, all were just right for us! We highly recommend your tour and we have already told our friends. Thank you!!!
Hello Andrea: I’m sorry that it has taken so long for a reply/review relating to our trip. We have just arrived home having had a month in Australia/Singapore. Firstly, let me congratulate you and the company for the fantastic tour that you arranged for us. Working ‘remotely’ via e-mail to sort out details of such tours was very new for us, but from the very first meeting with your agents (at Auckland airport) the whole thing was brilliantly well organised. There were many pick ups via transfers or actual bus journeys involved; the timings on every single one of them was excellent. Many actually arrived slightly early, which for us was very welcome! All of the drivers were a credit to their respective companies, with a particular mention here to our driver who took us from Mount Cook to Queenstown. The road conditions were treacherous (black ice) but he was a real professional and he deserved a medal! Strangely, another highlight for us was that due to a road closure the trip to Milford Sound had to be cancelled. This allowed us to go to Doubtful Sound, and I cannot believe that Milford would have been half as much fun as the really wonderful time we had on this trip. The Real Journeys people were truly brilliant in taking us on this tour, even though the change was made at short notice. All of the arranged trips were very worthwhile and enjoyable, with perhaps the exception of the Franz Joseph glacier for which there was too little time, mainly because of early nightfall during winter. An extra couple of hours would have been perfect! At some stage I will try to write up a review on the website, but it was essential for us to write you personally to thank you for the great job that you did with regard to the organisation of the whole tour. We had a really wonderful time. Thank you so much! Adrian & Marianna
Hi Andrea It was great. The tour exceeded my expectation. Well done! Cheers Christine
We would like to express our sincere appreciation for the arrangements made by you, all of which were met as per our entire satisfaction. A vacation worth remembering!!
I really appreciate your great arrangement. I and my wife really enjoyed my 4 day trip in South Island. Mount Cook, Queenstown, Milford Sound are really nice places to visit. The pristine scenery is a great blessing not only for New Zealand but also for people and tourists. One minor thing was not good for us. When we arrived at Glacier Josef, the person to pick us up came late and we had to run into the glacier but couldn't reach the glacier because of the darkness. All other thins are really perfect, and I and my wife really thanks for your perfect arrangement. God Bless New Zealand and You! Sincerely Yours, Jeong Duk Yi
All tours were efficiently and professionally done no hiccups at all. I would like to single a couple of people out for their outstanding work. Kym from Iconic was fabulous. The trip from Mt Cook to Dunedin was excellent with Kym even thinking of supplying nibbles of New Zealand products to eat along the way. His knowledge on any question asked was second to none and also took us to the steepest road in the world in Dunedin which was fun . If anyone wants to tour off the tourist trail I would recommend this route and using Iconic. Another was driver Steve (Intercity) who took us from Franz Josef to Greymouth. He kept us entertained the whole trip (He should be on the comedy circuit) and stopped in at a cafe at a small town (of which name escapes me at the moment) which bake their own cakes and savouries . The cafe is according to Steve was featured in a film called "goodbye pork pie". The motel accommodation was very good. The view from The Blue Peak in Queenstown has spectacular views across the lake and peaks. The York in Dunedin was nice but if you are a smoker I wouldn't recommend it. as one has to go off the property to have a smoke . No smoking in the carpark even. Security cameras are set up everywhere which is good for safety though. Kym (Iconic) asked if we could have a ground floor room as my back was playing up and I was limping. The bloke at reception although helped carry our cases was almost rude. (We all have bad days I guess). I wouldn't recommend (This was my own fault as I asked to stay there) staying at Mt Cook national park , unless you can hike or want a rest. The resort is very nice and the backpackers pub friendly. The place is expensive and nothing much to occupy ones time. I would suggest going in there on the coach and get some stunning photos of Mt Cook during the lunch break there and head on to elsewhere to stay. Bernie and Tim at the Pungi Grove Franz Josef were excellent hosts and the room spacious and cosy looking out to beautiful tree ferns. Thanking you again for organizing a great holiday. Regards Deb Shipard
We thoroughly enjoyed this trip and cannot imagine what we would have done without the coach tour set up. We were completely taken care of from the second we got off the plane to the second we left and were blessed to have encountered so many wonderful people. We never had to touch our bags (and we had 4 big heavy ones!) and although we had an exact itinerary of travel prepared for us, we were still able to enjoy the independence of each destination stop. Thank you so much for the most incredible experience!
We had a fabulous time on our tour of the gorgeous South Island. We received everything promised and the staff was wonderful to work with. Queenstown is lovely and we were in awe of the beautiful scenery.Weather forced a switch of plans in our schedule but all was handled very well and we just switched days for Milford Sound and Doubtful Sound. Blue Peaks Lodge was clean,comfortable and met our needs. The Glow worm caves at Te Anau was a surprising favorite for us all. The boat trip to the caves was in total darkness so we did not get to see scenery on the way which was a little disappointing.Lakefront Lodge was very nice and the staff was quite lovely. We all thought that we would like to have stayed and explored Te Anau a little longer. This would be a lovely place to stay when the weather was a little warmer and you could enjoy the picnic table outside of your room. The bus trip to Milford Sound was one of our favorite trips. The driver did a wonderful job telling us about the area. The scenery was beyond beautiful. The nature walk during the trip and stop to walk down to a lovely stream in the snow was a highlight.Milford Sound is stunning and we were lucky enough to see pods of dolphins and seals. Walters Peak Farm tour was a perfect day. The weather was perfect. The meal was delicious and the staff there was lovely. We had a beautiful table in the window with incredible views. Everyone enjoyed the farm tour and time to feed some of the animals. The driver on our trip from Queenstown to Christchurch was very helpful and informative. The stop at Mt.Cook and the Hermitage was too short. The meal was nice but we would much rather have had time to explore the museum and visitors center. This part of the trip could have had better time management and is the only time we really felt rushed. Church of the Good Shepherd is lovely but that portion of the trip is just a short few minutes stop... not sure what we were expecting. Sadly we arrived in Christchurch after dark. Our driver drove us through the city and we were able to see only a little bit. This was a portion of the trip that we feel you should prepare guests for. The bus stop is in an area still recovering from earthquake damage and you are left outdoors without any office or staff in attendance. We were dropped off at the Camelot on the wrong side of a busy city street which left us a little uneasy. The Camelot was disappointing. The carpet in the room was dirty. We expected the motel to be quirky but were disappointed in these accomodations. Our morning private driver was gracious. The dark street bus stop we were left at was concerning. The Intercity Coach was just a regular city bus. The driver did not offer any highlights of our journey and was a bit short with the passengers. Since the rest of our bus trips had been different this was unexpected. Connections to the Interislander Ferry went very smoothly. We were very happy with our tour except for the few small things mentioned. The tour allowed us to have fun and not worry about the details of transportation or where to stay. That allowed us to just enjoy the experience. Thanks for the help in planning this very special trip for us!
Hi Andi, We had a fabulous time! We were very sad to leave such a beautiful and friendly country. We all thought the tour itself was great. We liked the hotels that we stayed at in each town, and the people who worked there were friendly and helpful when we asked questions. The excursions and places that were apart of the tour were interesting. Everything just seemed to flow together, even when we had a set back or two. The optional excursions were really great too, at least the ones that we got to do. We had some weather issues the first couple days we were there, which cancelled a few of the optional excursions that we had signed up for, but we knew it was a risk. We put those excursions on our to do list for the next time we visit! Our tour guide, Lu Tyree, was absolutely wonderful! We cannot say enough great things about her. Since we were some of the youngest passengers on our tour, she allowed us to go our own way and explore and even gave us tips and directions about things to do and see when we stopped in the towns, which we really appreciated. We felt like we were able to maximize our time in each town and see more of the area and more of what those towns had to offer. We told Lu on multiple occasions that we really appreciated that. Lu made the coach rides entertaining, along with the bus driver, Murray, who was also fabulous. We would highly and definitely recommend AAT Kings to our friends and family and would not hesitate to book another tour with them in the future. Also, I want to thank you, Andi (and Charlie), for your help with everything, while we were getting things booked for the trip. You both answered all our questions and in a timely manner, and we really appreciated that. It definitely made the process less stressful, especially with our first tour being cancelled, and the craziness that followed that. So thank you for all your help. It was greatly appreciated. :) Thank you again, Kristel
Dear Andrea, Thank you for all arrangement for our trip, and overall we are very satisfy with your arrangement and the services. You gave clear information and easy to be contacted when there was urgent things. All information and vouchers have prepared and gave when we arrived. You choose the great location for Hotel accomodation, so we can looking around by ourself when we have free time. All pick up and transportation arrangements are on time and on schedule, and we are happy for that. Of course, I will recommend your excellence service to our friends who will have destination to NZ.
The tour was nicely planned with a relaxed pace that allowed us to enjoy. Although we encountered rainy weather, it did not dampen our mood and we enjoyed every minute.
Dear Andrea, We arrived in Toronto two weeks ago and have not been well since we arrived home. Our tour on the South Island was amazing. Your performance, arrangements and accommodations were excellent. The hotels had beautiful views. Our private cabin on the over night cruise opened unto the deck and we enjoyed the spectacular view of the fiords. Thanks for arranging this wonderful tour which will remain with us forever. Our best regards, Michael and Joan
Hello Andi, Thank you for getting in touch with us again and please accept my apologies for not replying earlier. We had the time of our lives in NZ and particularly our South Island tour. Part of the reason it went so well was thanks to your help and those at NZ Coach Tours. Each place we visited lived up to our expectations and even though we were moving around quite a bit it was made so much easier because all the arrangements you made for us all (without exception) went to plan. From our first hotel stay in Christchurch to the transfer to Queenstown airport on our last day - everything was excellent. The coach journeys were interesting and very scenic. All the coach drivers were punctual, charming, knowledgeable and helpful and made the traveling easy, with plenty of stops to take pictures etc. The Tranz Alpine train journey was fantastic and would definitely recommend it as well as the trip to Milford Sound which was superb! The hotels and hotel staff were lovely and we were even upgraded on a couple of occasions. We honestly have nothing negative to say, everything was really well organised and took all the stress out of traveling. We would definitely recommend NZ Coach Tours and would use you again- genuine value for money. Thank you very much. Best Wishes, Colin Shipley
Dear Andrea, My family and I enjoyed the tour so much. Everything was nicely arranged. Lunch at Mt Cook with the magnificient view was superb. Being able to see dolphins and seals at Milford Sound makes the 13 hrs return trip worth it. We were only disappointed (things that are beyond your control) that we did not make it to the glazier viewing point coz it is almost dark, we only make it half way and decided that we would not be able to see it in the dark also if we walk all the way, and the train to christchurch was delayed by 1 hr so half the journey was already dark. We understand that its winter time so shorter daylight. But other than that, your recommendation on everthing is awesome. Thank you
Hello Charlie, We three ladies Kay Giles, Angie Breton, and Audrie Rowe,from Guernsey Channel Islands, have just been to New Zealand and did the 15 day Splendour tour, we cannot praise the way we were treated enough, and thanks to you for sorting our booking for us. Marc Hockley our tour guide,was always approachable,helpful, friendly, nothing was too much bother, we knew when and where we had to be ready, very organised. We being "The ladies at the back" of the bus, did everything we could do ,whale watching in the helicopter, flight around Mt Cook, 2 Jet boat rides,Franz Joseph landing, the bus was always there to pick us up after. Now to our driver Michael Robins, he was a really safe driver, curteous, friendly, helpful,as with him, nothing was too much bother.As we were going to pass through Kaiapoi on the way to Christchurch, the boys dropped us off at the house for a BBQ with our friends , can you imagine what they said when they saw a coach draw up. We made our way to Christchurch later on that evening. The hotels were first class with fine meals and beautiful rooms.Thanks to them we had a trip of a lifetime. Thanks once again Charlie,
Dear Charlie We had a fantastic time in New Zealand. The coach tour was perfect. Everything happened as your itinerary said it would The coaches were so comfortable, the drivers knowledgeable and enough toilet and eating stops were allowed for at all times. It was obvious this was a well thought out itinerary. Allan’s highlight was his helicopter flight over Mt Cook. We were so fortunate that the first snow had fallen 2 or 3 days before our trip. The scenery was magical! I loved the trip to Milford Sound and the Nature Cruise, although it did get a bit unsettling when the skipper took the boat out into the open sea. I think most people were green by the time we were back in the Sound. Luckily I had taken a travel tablet so I was fine. People came good very quickly however when a dozen dolphins started following and playing with the boat. Although Queenstown was nothing like it was 41 years ago when we were last there, the scenery makes up for everything. We rode the gondola and found at the bottom of it, the caravan park that we had stayed in, those 41 years ago. We didn’t check if the wooden cabins were still there! The three nights in Queenstown were just enough! We were wondering whether we should have stayed in Franz Josef an extra night as the glacier was amazing but there was 100mm of rain overnight and it looked like continuing the next day so we were happy to go to Greymouth. Bathing in the hot Baths and dinner at Alice May’s was a great way to finish the day there. The Tranz Alpine rail trip to Christchurch was just the right way to finish our tour. We have travelled on the Rocky Mountaineer train from Jasper to Vancouver and this train trip, although a lot shorter trip is certainly comparable with scenery. The facilities on the train were terrific and the viewing platform was a fantastic idea. We found all the buses arrived when you said they would, they knew who we were and where we were going. The motels were more than adequate for what we wanted and the Receptions answered all our queries and were only too happy to recommend eating places. We received a discount at a number of places because we mentioned our motel which was a lovely surprise. One motel that stood out was Punga Grove at Franz Josef. Bernice couldn’t do enough for us and gladly rang to check on a number of things for us when we were not sure that we could fit everything in. Usually motels don’t like their towels going out of the motel but she encouraged us to take their towels to the Hot baths rather than hire ones. Joe at Camelot was very helpful as well. We have no complaints, everything was so well organised we would have no hesitation in travelling with your company again. Thanking you Lyn and Allan Brown
Hello Andi, It was just awesome! I had never experienced such independent coach tour. Before I got started I was afraid a little bit about the arrangement because I need to make the other four people to be satisfied. As we got there we were so amazed that from beginning to the end all the connecting was running so smoothly and all activities was perfectly organized. I appreciate that and thank you again! Best wishes to you! Hong
My husband and I only had 5 days to visit New Zealand. Most tours offer minimum 7-days tour. But thanks to newzealandcoachtour! The customized arrangement were beyond expectation and very well managed. We visit the best places and of course we got best picture. Autumn in NZ is so so beautiful and we vplan to visit in spring, summer and winter, with New Zealand coach tour
South Island was wonderful and we visited most of the scenic places on the island during our 8 day tour. Thanks a lot to the Team at New Zealand Coach Tours and especially to our tour consultant Andrea for organising everything so well for us. We had no trouble at all while booking or while undertaking the tour. Cheers. DJ
Tour director and diver were great. Very informative and helpful in obtaining information on what to do and see. Accommodations were very nice except for Twizel which was very dated, poor lighting and the food at dinner was not up to the standards of the other hotels. They had too many tour groups and did not keep up with replenishing he food as needed. Would have liked a few more active options but overall would highly recommend this tour.
Hi Charlie. Thanks for the most excellent and enjoyable tour that your efforts and those of Grand Pacific made for me. The arrangements, hotels and - save for one meal of chaos at Mercure Queenstown - the food arrangements. I must say that the food and service at the Distinction, Te Anau were so very good and worthy of special mention. They say that the sun shines on the righteous; well, I must now come under that heading as for the full 13 days we were either just ahead of the foul weather or just behind it. The days at Wanaka for the airshow were perfect and the sun shone throughout. I have to say though that, good as the airshow was, the highpoint for me was the visits in Invercargil to the Page ' fastest Indian ' store and even more so to the Bill Richardson Motor Museum - both are unique with the vehicles that have been amassed and restored and so kindly put on display for enthusiasts and the public to enjoy. Likewise visits to the railways were interesting and trips worthy of doing. Our driver Paul [ sadly not with us on the last couple of days ] was a font of local knowledge both on the places themselves but also on the various little odd folklore and stories of the places we visited and passed through. Thanks again Charlie for arranging this enjoyable holiday and experience.
Hi Charlie- I've been meaning to e-mail you. Our trip was amazing and I think on many parts due to your suggestions and assistance. I guess I can't give you credit for the spectacular views, but the package if vouchers I revived (and the scanned copy to the hotel when I misplaced it on the first day) made our trip Easy and enjoyable. The accommodations (serviced apts.) were great: roomy, efficient and right in town. All of the transportation (busses, trains, individual pickups) were prompt, easy and providers friendly and informative). When we ran into travel disruption due to the huge storm, you were very accommodating and rearranged our motel and tour so that we didn't miss anything. And you overall flexibility in planning the trip was awesome. We were able to plan our trip so we could move around the country and do everything we wanted to do when we wanted to and you planned and took care of all of our transportation and accommodations. It was a perfect way for us to travel and you and Andi were so nice helpful and immediately responsive whenever we contacted you. Thanks for everything. Hattie
Dear Charlie: we had the best time in the world in New Zealand. Thank you so much for recommending that we take the higher-priced tour. I saw the places the other bus was staying at, and I am much more satisfied with our experience. We were glad that almost everything was included in the price. We may not have wanted to spend the money for all the different activities, so would not have had such a wonderful experience.
We had a great experience with the tour, absolutely fantastic and jam packed with amazing scenery. We also make many new friends. The tour guide (Alan) and bus driver (Paul) were great and very knowledgeable. Thank you Charlie Burford for all your help and arrangement.
Dear Andrea, I would like to express my outmost satisfaction with the tour in the South Island of New Zeeland which was organized by New Zeeland Couch Tours, and tailor made for me. I felt like a VIP gust all the time, it was wonderful to be treated in a special way, from your meeting with me on the airport to every little movement on time at every place and according to the itinerary. The accommodation was just the best you could find, convenient, clean and comfortable. I was impressed with the way the tour was put together. It gave me the chance to see so much in such little time. Not time were spilt. New Zeeland Coach Tours went out of their way to make my visit a pleasant one, and even went so far to give me discount on the package. Thank you for your personal attention to me and my needs. I would strongly recommend New Zeeland Coach Tours to any one with delight. Danie Steyn, Groot-Marico South Africa.
Hi Andrea, I just wanted to tell you that we really enjoyed our tour of New Zealand. Your organisation was fantastic and so well done. We are ever so grateful. Everything went smoothly and we were lucky enough to experience reasonable weather every day. The tour arrangements went well, very easy to follow each day with the vouchers provided. We would certainly recommend New Zealand coach tours and we will be back one day to spend some more time in Queenstown, Dunedin, Mt Cook, Lake Tekapo, Nelson and Glaciers. The train and buses were arriving on time and dropping us off at reception for the next leg of our tour. All the coach drivers polite and informative and all hotel accommodations were really good. The sights we saw in the South Island were spectacular and we plan to return again in the near future. Thank you so much. German & Vilma
Everything worked out well. Organised trips/visits were all great. Very happy with everything - would use this company again for next visit. Sid & Annette.
Dear Charlie New Zealand is the most breathtakingly beautiful country I have ever visited . In fact at times on Doubtful Sound and at other places where we stopped to enjoy views with my family, I was almost moved to tears. I have just looked at my photos and they are WONDERFUL.I used to be a photographer and I truly appreciated the bountiful magnificent scenery. The trip was good, well organised and the only disappointment was the heavy mist and rain at Franz Josef. The accommodation and breakfast service was very good and everyone without exception was kind and friendly and extra helpful to two elderly folk. The food at the stops was good, and the restaurants excellent. Thank you for the refund. We are not offended because your staff sorted the problem efficiently, so that is all that matters. I wish we could afford to live in NZ, I would go dotty just going for drives and doing photography and then my oil painting. What an inspiration it has been. Yours is truly a wonderful country, I can say this with confidence because we are very well travelled. God Bless your country and All who live in it. Lorraine van Hooff
We joined the AATKings tour at Auckland and enjoyed a really interesting week going up to The Bay of Islands and then down to Wellington via Rotorua.The tour leader was very informative and fun with an excellent driver and comfortable coach. We had a good selection of optional trips - our favourite was a day on a Tall ship in the Bay of Islands, the weather and the dolphins were a great bonus! Hotel accommodation was good,with only one noisy room. we really enjoyed the evening of Maori food and entertainment, and the Agrodome in Rotorua. Altogether a highly recommended trip.
We were very impressed with the arrangements. Hotels were OK, drivers were knowledgeable and helpful. Our trip from Queenstown to Christchurch was little long and not very productive. We chose that way so it is not you, however, next time we may choose to fly rather than take the drive. Or else you an suggest a better way to do it than what we did. The experience with NewZelandCoachandTours was fantastic, thank you.
All was fine. Accommodation was clean and good locations, staff very friendly. We found some days very hectic, i.e. not enough time to eat at destination before going to bed and getting up early for the next tour. All in all very good. We were very disappointed that we were not able to experience Trans Alpine Scenic tour train die to the weather as that was sold to us as the highlight of our holiday.
We had a wonderful with AAT Kings. All accommodations, places we visited, and activities were extremely good and we would neither one of us change a thing. Our travel companions on the bus were very cohesive and we enjoyed each other tremendously. Kevin and Monica were the high light of our trip as they made it all happen. They make a great combination and all entertainment was excellent. Can't say enough about how much we enjoyed the tour and we would travel with AAT Kings again. Time and funds would be our only items to consider. Ha Thanks again for a great tour.
Thank you for arranging the tour for us. Everything was superb and we had a most enjoyable holiday in New Zealand.
Hi Charlie, thanks for all your help with the bookings. We're just back in the UK after our extended holiday but we wanted to say how fantastic the coach tour was. Intensive but we saw places we might otherwise have missed. Julianne was an excellent guide and Alan was a superb and friendly driver. Made some great friends and miss you all.
Charlie, Really enjoyed the trip ! I am glad that you ordered good weather for us . Thank you ! All of the pickups and hotels where as expected, on time and as advertised. The scenery is just fantastic and the hiking breathtaking. I would have to give the trip an A+ if I was grading it. The only place that was questionable was the location of the Edgewater Hotel in Wanaka. For travelers without transportation it is a little of an inconvenience to not have a shuttle into town.Also it is very difficult and expensive to start any activity without transportation. I would definately recommend New Zealand Coach Tours to fellow travelers. Best Regards Nick & Carol Westermeyer
We had a fantastic time on the South Island Andrea arranged everything to perfection Accommodation was great We were amazed at all pick-up times being on time Enjoyed all tours The Best Holiday credit to New Zealand Coach Tours and Andrea Thank You For the Time and Effort you put into our Holiday Sue and Allan Hawkins Melbourne.
Your company did a great job responding considering the time differences. The comparison chart is great for determining what is included in each package. Thanks John
Carol and I both enjoyed the Tour. We found all the hotels to be very good: The Hotels in Franz Joseph and Queenstown were particularly good both as far as the room and the food were concerned. Both the Coach Captains were excellent: both were informative, amusing, excellent drivers and very good time keepers. The activities included with the trip and those, optional ones, we undertook were enjoyable and rewarding. It is difficult to select any activity as being particularly good as most were excellent. The only activities that did not keep up the excellent quality were the "glow worm caves", "The Agrodome" and "Whale Watching/Hole in the Rock Cruise" none of which lived up to the high standard of the rest of the tour. All in all an excellent tour which enabled us to see parts of New Zealand we would not have seen otherwise. We would recommend it to everyone
I had a wonderful time on my 12 day tour - met wonderful people and saw wonderful things. Thoroughly enjoyed the whole experience. Special thanks to Trevor - a fantastic driver and excellent representative of Kirra Tours - so informative, professional and friendly - and a great sense of humour. Well done to everyone who made this such a successful trip for me.
Hi Charlie, We had a fantastic time in New Zealand, coming home was a bit more difficult - hence the late reply! The tour you set up worked out very well, we were both impressed with the transportation, the accommodations and the activities. It was nice to have both the coaches and a few individual tours. The accommodations were very high quality. The vouchers worked great and we were very pleased on how smoothly everything worked. The packet you provided was informative and very easy to follow. Having breakfast each day at the hotels was great too - although Graham would note that sometimes we only had 20 minutes to eat (breakfast started at 6:30 and we had to be ready for pick-up at 7:00). It was nice too to have a few "special" dinners as well as have the time to find the local places on our own. The activities were fantastic, it was wonderful to be able to so easily customize our tour, we thoroughly enjoyed the couple of activities you arranged specifically to our request; the Moraki boulders and hiking on the the Franz Joseph glacier - and did not miss the LOTR or wine tours that we cut out. I think the only thing I should have added was a second jet boat ride, one on the Shotover as well as the one we did on the Dart river. I am sure we saw much more of New Zealand by having the transportation, activities etc. arranged ahead of time than if we had toured on our own. I would highly recommend NZ Coach Tours. Sincerely, Cindy Thomas
The tour was very well organised .Whilst we were initially apprehensive about some of the arrangements falling through and being left stranded all pick-ups went as planned . The accommodation in Auckland was in need of a make over but the other motels were fine . All the drivers and hotel staff were informative and helpful. We particularly enjoyed the trips to Hobbiton ,Mitai village and the Walter Peak dinner each of which was of a very high standard
Dear Charlie, Since I feel like I know you by now, I prefer to write you directly. Our 3 day tour was wonderful. The hotels were superior—they spoiled us for some of the more informal lodging arrangements I had made for later in our trip. We especially enjoyed the Scenic Te Panua Hotel in Napier. The staff there helped us find a wonderful little restaurant for us to celebrate my birthday. Thank you so much for the beautiful hard-backed photo book of New Zealand. It will help us show our friends here what we saw until we get our photos organized. A few observations about the tour: The first day (March 10) was really, really full! The Waitomo Glowworm Caves were wonderful; the guide who was part of the Maori tribe that now owns those caves, was delightful. Despite the fact that she was probably about our age, she stood on the prow of the little boat and pulled us along the cable that guides the boats through the caves. The lunches and snacks were all excellent. We enjoyed the Agrodome show and tour of the farm. The cultural performance at Te Puia was excellent. The performers—singers and dancers and narrator—were very talented. The guide there was outstanding. I especially enjoyed the flax weaving demonstration because New Zealand flax is quite different from the flax grown in Ireland and in the southern US. We did not get to our hotel room until 5:25. When I looked at the schedule and saw that we might be picked up for the Mitai hangi meal, etc. as early as 5:45, I panicked and called the hotel desk to ask if they had an update on the time. They were so nice--They assured me that they would have our ride wait on us, so we would have time to change out of our traveling clothes. The MC for the evening was quite good. We did, indeed, get to see our meal being cooked, at about 7, and then we were told it would be another two hours before we got to eat! We really wished we had taken time to eat the snacks that we’d been given in the afternoon. But when the dinner was served, it was delicious, and we were invited to come back to the buffet as often as we would like. We thoroughly enjoyed the other folks at our at our table—from England, Canada, and Australia. We watched the warriors arrive in canoes and we attended the Mitai performance before dinner (The performance was entertaining but not as good as the Te Puia one), but we did not go on the after dinner canoe ride to see the glowworms at the Mitai village. I was exhausted, and not too enthralled by the idea of tripping through the bush and climbing into a boat in the dark, so we just waited at the bus until they came back. We heard it was very good, though. March 11-Breakfast at the Millenium was excellent. The Intercity coach tour was fine. Because the driver was on a tight schedule, we passed the view points for Huka falls without being able to stop. There’s nothing he could have done about it because he had to be in Taupo at a certain time. We had time in Taupo to have a great lunch at a restaurant right across from the bus station, Body Fuel. I recommend the fresh fish sandwich! We loved Napier—it’s a lovely and very interesting town, and, as I’ve already said, the hotel staff was extremely kind and helpful. March 12—Our personal tour of Napier with John was fun and informative. He is definitely an architecture expert and Art Deco devotee, but we found his commentary very interesting, and he has a great personality. The story of the complete rebuilding of Napier after the 1931 earthquake is amazing. I have a picture of Jack under the arch on the beach in Napier, the point from which John says the first sunrise of the millennium was really seen—despite media claims to the contrary. When we realized that we needed to eat lunch before we met the afternoon bus to Wellington, he suggested a beautiful garden tea room and made sure we were served promptly. The Intercity trip to Wellington took us through some more lovely countryside, and our friends met us at the transportation/train station there. All in all, your tour was a wonderful solution for us. It took us where we wanted to go, and we probably learned and saw much more than we would have seen on our own. Thank you for working with us, and making our first few days in NZ so memorable. Marion and Jack Mitchell
Hi Charlie Just wanted to send you a BIG thank you for all your help - you were right - we did not want to go home!!! All the accommodation was spot on especially Picton. Couldn't believe we had only booked one night there. Fabulous stay. Marahau was wonderful too in fact everywhere was great for different reasons. we LOVE New Zealand and plans are afoot for our return!!!! Your accommodation choices certainly put a gloss on everything. Shame we didn't manage to fit Wanaka in too!! We had a great time on North Island too meeting all the rellies we didn't know we had. All in all a wonderful month there. Just wish the journey wasn't so long - but worth it when you get there. When we return we will definitely be contacting you again and we will definitely be staying longer!! Thank you very much. Kind regards Veronica
Hi Charlie Thank you for your great job. Your provided information made the booking stress free. We were impressed with the organization and professionalism and it gave us confidence that we made a good choice. The general tour pace was excellent, allowing plenty of free time to either relax or pursue more vigorous activities depending on individual preferences. Both coach drivers, though very different in personality, were very good careful drivers with great knowledge of their islands. The tour was full - 48 people for both the islands but everyone was cooperative and friendly. The way we changed seats on the coach is very good and gave everyone a 'fair go' at the best seats. We were particularly blessed with excellent weather! Only two wet days and one of those was at Milford Sound and other last day on Christchurch! We particularly enjoyed The Bay of Islands, Longlands Farm and Restaurant, Rotoroa and Agrodome, Napier in the North Island and of course Wellington. We really enjoyed the fantastic Tranz Alpine scenic train trip in the South Island. Franz Josef glacier was spectacular!! We were all blown away with the cruise on the Milford Sound! The Larnach Castle was marvelous.The hotels were all of a good comfortable standard. Te Waonui Forest Retreat in Franz Josef was fantastic.What about the views from the Mercury hotel in Queenstown!! The food was always good. We had a wonderful and memorable trip to New Zealand with Grand Pacific. We will recommend to book the tour via New Zealand Coach tours . Best Regards Maia
I Wasn't expecting too much from the coach tour, but how wrong was I. My wife being disabled means that we rely on others, to make certain arrangements, for our trip to be hassle free, and Charlie, you excelled in this department. Thank you very much. The coach drivers were excellent, especially Russel England. Nothing was too much trouble for them, from organising the optional trips to keeping us informed about the people and towns along the way. Thank you again for everyone involved in making our coach trip very enjoyable.
We had a fantastic time on the AAT Kings 17 day New Zealand Magic bus tour that we arranged through your good selves (New Zealand Coach Tours). We had a wonderful knowledgeable tour guide and a great driver (Mark and Trent)and were blessed by good weather for the whole 17 days ! Cannot fault it and would thoroughly recommend a similar tour to anyone in the U.K. or elsewhere. Regards, David Tully U.K.
We had an amazing time on the Kirra 23 day tour. New Zealand is an amazing country with so much diversity to experience culturally and environmentally. Our driver and guide, Andrew, was organized, informed, helpful and very funny. We saw so much and are so glad we left the driving and deciding to the tour. Loved it all - fabulous food, wonderful hotels, great scenery, fun experiences. Andrea was helpful prior to the tour and answering questions. Thanks, Kirra - Judie and Richard
Absolutely marvellous holiday which fully met our expectations. Excellent arrangements and itinerary with a number of extras which enabled us to see as much of the country as is possible in three weeks. Overall, the hotels were above our expectations with only one being below par. Particular thanks to the coach driver and tour guide, Andrew Brown, who kept us both informed and amused throughout the trip and did an excellent job of driving over some difficult roads. He also did an excellent job of arranging the many optional extras for a diverse coachload of travellers. June and Roger Thompson
We had a wonderful time; helped along by Jullianne, our guide. The spent on the road was just right. Perhaps a bit too rushed - considering we had been travelling for over a week in North Island. Hotels good. All arrangements worked. But would I repeat - yes and no. Yes we would come again but, Its along way for a UK traveller; certainly we enjoyed seeing your country. thank you.
The trip to New Zealand was great. Although a friend of mine had prepared the itinerary, Charlie added to it with explanations and additional suggestions. There were also suggestions for additional activities in the booklet I received when I arrived in Auckland. To my amazement, everything occurred exactly as it was scheduled. Once, when I offered a voucher to a driver, he told me he did not need it because my travel agent was so well organized that he (the driver) had all the information he needed. I agree about the well organized agent, Charlie. Thank you! Ann Goerdt
We had a wonderful journey through the North and South Islands and saw the most beautiful scenery and spectacular places. We certainly did see a lot. Everything was what we had hoped for and more. The places we were taken to left us wishing to make a return trip to follow up on some of them. I think the highlight for us was the beauty of Queenstown. It was just breathtaking. Also the Milford Sound cruise and the journey in was amazing. The Franz Josef Glacier and the trip on the railway from Arthur's Pass to Christchurch was another part that will always be remembered. Christchurch certainly left us with sad memories and hopefully it will not be too long before the beautiful city will be restored to its old feeling. Our driver Mark was a wonderful driver and we felt at ease at all times even though there were some sections that other driver's would not have handled as well. We felt the tour leader Julieanne spent far too much time speaking about her own family and affairs rather than the trip. This was felt by most passengers so it was a change when in the latter part of the trip we learnt about NZ. The other matter was most felt the passengers would have all boarded together and spent the entire trip together instead of dropping off and picking up new passengers. Also most felt it was an inconvenience to have a full bus of 49 passengers and singles being asked to sit in the spare seat a few times as that seat is very difficult to the rest of the back seat passengers when having to get in and out and does not have arm rests and a luggage section. We were very happy with all your help in the build up to our trip and would not hesitate to book through your company again. Thank you very much Charlie. Regards, Desley and Margaret.
Andi, I wanted to let you know what a wonderful time we had on our 4-day coach and train tour of southern New Zealand on March 4-7. All of the connections were on-time, and everyone we encountered was welcoming and professional. The lodging at each town was quite nice and well located in relation to sightseeing and restaurants. Now that I have an idea of the complexities of moving so many people among multiple locations and transfers, I am even more impressed with your services and the subcontractors with whom you work. I’m sorry that I don’t remember everyone’s names, but the drivers, greeters, and hotel staff we encountered in Christchurch, Dunedin, Queenstown, Milford Sound, Mt Cook, etc., were exceptional. (As just one example, our local transfers in Dunedin (I believe it was Kevin and his wife) were so nice – good knowledge about the town and places to visit, and Kevin escorted us into the train station and stayed by our side until we boarded our train). In each leg of the journey the drivers’ knowledge of the area, good humor, and even the brief stops (for photos, rest breaks, and fresh fruit!) made the experience a pleasure. Thank you again for your help in making this such an enjoyable vacation. We would surely love to come back some day to tour the rest of NZ! All the best,
Kath and I would like to express our gratitude for all the work you put in for us in regard to our trip to the South Island. We had a marvellous time and think that the Island is a beautiful place.
The tour guide Bridget is very knowledgable and great fun to be with. The coach driver Trent was highly skilled and very helpful.
We have thoroughly enjoyed our experience and would have no hesitation in recommending your company to anyone and you never know we might be back again in the near future.
Kath & Terry Catchpole.
The tour was the best we have been on in over 30 years of touring. Accommodation, sightseeing, meals, coaches and drivers were all 1st class and the weather was perfect. Special thanks to the Scenic Hotel Marlborough for the excellent birthday cake they provided for my wife--complimentary. Would recommend this tour to anyone. Mick Stratton
Hi Andrea Sorry I haven't replied sooner. The tour was fantastic even though exhausted by the finish. Weather was pretty good most places. A big bonus to get both Larnach Castle and Olverston House in same tour. Would have loved to have gone to the Dunedin Museum but we opted for the Taieri Gorge train trip thus no spare time left.
Disappointed there was no Piper and the Traditional Haggis Ceremony as listed on our itinerary. Our coach driver Trevor was really good and had done his homework well. Hotel service was brilliant till we got to Rydges where the tour people got put second as they were busy with a Conference!!!. Up at the Skyline Restaurant my main meal (1 of 3 at my table) couldn't be eaten as the the frozen vegetables in the curry were still icy in the middle on all plates. Overall meals were great throughout the tour destinations. The Heartland Hotel was dreadful but meals were good. Waiting staff were slow. We had an electric kettle that was leaking water at the base and couldn't get any service to fix until 3 hours later. I asked for a radio as the ancient TV was a different brand to the remote and couldn't use that so went to reception and the manager just looked at me as if I was stupid. "A radio he exclaimed loudly. No sorry." At this point I was going to tell him my sister was dead from being electrocuted by the leaky jug but thought about it and didn't want to spoil his night!!!! The hotel was spread out in all sorts of directions. Very confusing to find one's way around. Again the manager was busy with a conference. We were in a very old part of the hotel which had no renovations done. Overall would recommend this tour to everyone who wants to see a good slice of the South Island in a short time and still have some spare hours to do selected things on their own. Thank you for all your help Andrea and hope this feedback is helpful.
We loved our trip and appreciate all the help you and Grand Pacific gave us. Someone really helped us do everything in every part of the trip. It made very much stress free.
Thank you for taking good care of us.Verl and Karen
We had a very good trip on the South Island, 4-14 February. Even the weather was good. The hotels, motels and the lounge were central situated.
Have a nice time Elisabeth o Ola from Sweden
Enter your story here... Overall,a wonderful experience. The accommodation in Dunedin and Queenstown was ideal,especially as the latter also had guest laundry and drying facilities. In both cases the staff were friendly, helpful and positive.
The train ride to Pukarangi from Dunedin will stay in the memory as one of the great experiences as will the Milford Sound experience. There was certainly plenty to do in Queenstown and the return trip to Christchurch via Mount Keen and the excellent lunch there was a fantastic way to conclude everything. You certainly have our vote. Margaret and Peter Harper
Very much enjoyed the tour of the North Island - hotels typically what one would expect of 4 star rating with the exception of the Copthorne at Bay of Islands, which was super! Included excursions were very good, and a nice choice of optional ones.
The tour guide was particularly helpful and courteous and worked hard to keep us amused on the longer coach trips! Well organized at all points. Might have liked an additional evening meal or two included in the price. Price wise, the package is quite expensive but probably similar to other operators.
Hi, Charlie, Good to hear from you! Indeed, the trip was terrific. It's a popular tour---no vacancies. There are several variations of the Grand Pacific Tour, but I'd elect the one I took: with a driver/narrator & a tour manager. I liked the tour that included the trains, as well------good fun and historic merit. I really can't think of much that I'd change: I was comfortable with the pace, the diversity, the free time allotted.
I was really pleased with all the hotels-----for me, location is primary consideration. I was crazy about the Copthorne Harbour, and sadly it may not be used in future for the on-going GP tours. Too bad-----I took advantage of the location to do day trips with Fuller's Ferry----including Waiheke and Rangitoto, and shopping on K' Street/sightseeing with the orange/red/green Circuit buses on Queen------really good value. In walking around Auckland I passed by the CBD Copthorne on Waitangi Day and the other hotel where people will stay and was really glad I was at the Harbour-----the Hilton and Sofitel would be too expensive.
I was well-looked after ---from Kevin at the Auckland meet/greet to the drivers-----Linda C & Paul B and tour leader-----Paul H. I don't take a camera so I don't have photos to send along-----just wonderful memories of a superbly-planned tour.
All best, Bill
Hi - Great Tour - It was non stop and went like clockwork! The Christchurch part was an eye opener, the residents are all pulling together to put it straight again. Thanks New Zealand Coach Tours, Andrea & the Crew.
The Dunedin, Queenstown, Milford Sound and the Glaciers tour arranged for us by Charlie & Andrea of New Zealand Coach Tours was one of the best holidays we ever had! The hotels were centrally located with great customer service and rooms were clean.
Wish we had used them for our tour of North Island as well - anyway, we will be visiting South Island again as we haven't had enough and yes, we will definitely be using New Zealand coach tours and will recommend them to our friends too. - Raji & Gokul
We have both enjoyed our holiday. Kevin the director was so,so good.He really made everything happen with all problems solved, and lots of fun. It was just great, thank you AATKing. From Joan and Robert
This was a late booking very ably handled by Andi Petic. The Coach station in Auckland needs sorting out, total mayhem at 7.15am. The coach was old and not very comfortable and the driver was obviously bored stiff with his job and his commentary was equally boring and stiff!!
The Scenic hotel in Paihia was mostly excellent; the room was lovely, beds comfortable and toiletries a real treat. Avoid the buffet at all costs, very expensive and extremely poor quality food. We enjoyed the trips to Waitangi, Russell, 90 Mile Beach and Cape Reinga. Our driver was great, very informative, funny and friendly. However, we didn't go to Puketi Forest to see the Kauri trees which was a huge disappointment and neither did we go to Kerikeri to visit the Stone Store and Kemp House; both of which we were looking forward to seeing. All in all, good value for money but still hugely disappointed to miss Puketi and Kerikeri.
We had a wonderful time! Everything was so well organized, on time, the accommodations were clean and well equipped. All drivers and tour guides were very knowledgeable about the history of NZ and the surroundings.
Thank you so much for putting together this amazing trip for us!