Every part of the trip was first class | Bruce & Kathryn Hedderig | Grand Pacific 19 Day Ultimate Rail & Coach Experience | Travelled on 25th January 2018
Great trip. Everything went well. I will surely recommend it to friends. I will also recommend they book via you folks. Every part of the trip was first class.Read more
The coach was incredible. Driver/guide was great. The side trip which was covered to Doubtful Sound was a highlight. You live in a beautiful country. You were a big reason we booked this trip. All your help was appreciated. By the way they did a good job with Kathryn’s birthday. Thanks again Regards Bruce & Kathryn Hedderig
Thank you so much for organising our stay | Sally and Derek Staley | New Zealand Southern Loop | Travelled on 24th January 2018
We had a fantastic time in New Zealand. We enjoyed the North Island as each area was so different from the next. South Island was just full of amazing landscapes.
Thank you so much for organising our stay in South Island everything went so smoothly and we have so many great memories. Derek highlight was the train journey and mine was Milford Sound. We both loved Queenstown and thorough enjoyed our extended stay there. In Franz Joseph we decided on the 3 hour walk to see the glacier as the weather was so warm and dry. In fact we have had glorious weather throughout New Zealand apart from Mount Cook where it poured with heavy rain the whole 24 hours we were there and we had to stay on the hotel, and our 2nd visit to Christchurch where it was 15 degrees. A little cold after 2 weeks of 30+ !! We were very impressed with the coach drivers who provided their passengers with interesting information about each of the areas we visited and plenty of stops. All the hotels were very good and catered for our needs. We had rooms with smashing views and good sized balconies apart from Queenstown, where we had a great room but could have done with a balcony as we had additional time there. But that's a very minor point. We are now coming to the end of our 2 week stay in Australia, where again we have had fanatic weather and managed to do everything we hoped to. So thank you Salli and if we come to New Zealand again we come straight back to you and New Zealand Coach Tours. Kind regards Sally and Derek Staley
The tour was superb & arrangements were excellent | Dipankar and Rita Bose, Kingshuk Das and Karnail Bose | 11 Day Southern Scenic Wonders | Travelled on 20th January 2018
From myself and on behalf of my family I profusely thank you for arranging such a wonderful and fully enjoyable 11 day Scenic Tour of Southern New Zealand.Read more
The tour was superb and arrangements everywhere was excellent. We are overwhelmed following such meticulous planning. Each of the Hotels/Motels were nice and our stay was comfortable and hospitality commendable. The Coaches of Great Sights were certainly good and these made our entire tour more enjoyable. We shall always cherish our experience with you and your organisation for this memorable tour and gladly recommend to my friends and relatives who ever plan to visit your beautiful country. With warm regards and best wishes as always.. DIPANKAR BOSE
Thank you New Zealand Coach Tours! | Socrates & Ysabel Brazal | Grand Pacific 14 Day New Zealand Panorama | Travelled on 17th January 2018
My wife and I liked the Grand Pacific 14 day New Zealand Panorama. It gave us an introduction of the nice places to see in New Zealand.
The driver kept the bus clean all the time and is a good driver. The hotels we comfortable. Except for a couple of places, food was good. Thank you New Zealand Coach Tours for helping us in booking this tour. Natalie was very friendly and helpful.
The tour was a great success, everything went smoothly | Angela and Derek Franklin | Grand Pacific 19 Day Rail, Cruise & Coach Tour | Travelled on 16th January 2018
My husband and I planned our New Zealand trip for my 50th and his 60th birthday and looked at all different options and contacted Natalie who was really helpful and patient with our list of questions.
When we booked our holiday everything went smoothly and Natalie was always at the end of the email if we had a query, like adding an extra night in the hotel before the tour started, getting picked up from the airport even asking questions about the holiday protection (atol protection in UK) Natalie would always answer promptly allowing for time difference between UK and New Zealand. The tour was a great success, everything went smoothly, better weather perhaps but Natalie couldn't do anything about that. I would book with Natalie if ever we come back to New Zealand. Thanks for your help
No problem recommending your service | Karl & Jackie Wilson-Kroeker | Southern Alps to the Southern Lakes | Travelled on 12th January 2018
Thanks for the great intro week to New Zealand with your Independent Thrifty Tours! Buses clean, on time and with knowledgeable drivers.
Accommodations great - easy check in's and central locations. Terrace in Franz Josef particularly good. No problem recommending your service. Jackie
Padmavathi Mudela & Umamaheswary Chinnapureddy | Customised Glacier, Queenstown and Milford Sound Highlights | Travelled on 9th December 2017
Thank you Emma and team for the most organised trip and making our holiday so comfortable and memorable.Read more
We thoroughly enjoyed our 6 day stay in South Island. We would love to rate you 5 star. Padmavathi & Umamaheswary
Thank you so much for organising | David Collins and Ann O'Halloran, 7 Day Alpine Express | Travelled on 14th December 2017
My mum and her partner had an amazing time - thank you so much for organising. Each time I spoke to them they were raving about the scenery and their hotels.
I caught up with them in Queenstown and they took pride in showing me their hotel room. They were looked after so well and said their coach drivers were both helpful and entertaining. This was just the sort of trip a 78 and 81 year old needed. 'The beautul sights are all inprinted on my memory' said my mum's partner when they got back. Would definately recommend! Tracy
Very happy with this tour and will certainly recommend it | Edgardo & Anne-Mari Dimaano, Waitomo, Rotorua and Hobbiton 3 Day Tour | Travelled on 15th December 2017
Our recent tour of Rotoura was a joyful and memorable experience. Our pick up from our Auckland hotel and the tours were organised by Natalie from New Zealand coach tours who did an excellent job.
The tour of the Glow worm caves at Waitomo and Rotorua was great, we were enthralled at the glow worms which also reminded us of Christmas lights and canoeing down the cave was thrilling! Getting to know the Maori culture through dance and actions was interesting and enjoyable at all times. The drivers on the coaches kept us informed and took good care of us with meals, water and any advise. Hobbiton was great to see and explore. The pies at Green Dragon Inn were delicious. The Waitotapu Termal park was so amazing and awesome being there. Sudima hotel staff, meals and accommodation was good. As mentioned before, we are very happy with this tour and will certainly recommend it. Thank you.
ONE OF THE BEST EXPERIENCE WE HAVE HAD | Bhupendra and Mobina Joshi | AAT Kings 15 Day New Zealand Splendour | Travelled on 5th December 2017
It was one of the best experience to have had with AATKings 15 Days New Zealand Splendor - you cant expect better than this in any way,Read more
top hotels, very good food selections, top tour director Mr Nathan and top of that our guide/driver Monica - she was such an amazing lady, not a single time we have even jerk on the bus and always on time to be ready to move with bare minimum walking to parking of the bus. ONE OF THE BEST EXPERIENCE WE CAN HAVE AND LOVE TO REPEAT THE SAME SOONEST POSSIBLE.
We had an outstanding tour | Nomey & Yona Keidar and David & Sara Oron, AAT Kings 9 Day Southern Spotlight | Travelled on 17th December 2017
It is our pleasure to state that we had an outstanding tour, comprehensive and breathtaking. Thanks to your excellent team, Isobel and Stu, every moment of the tour was a total pleasure.
Apart from the well prepared itinerary, the accuracy, thoughtfulness and attention to the smallest details made this tour especially memorable to us. Thank you Shelley for your professional advice which well exceeded our expectations. We will definitely recommend the tour to anyone interested in touring New Zealand. Best regards, Naomi & Yona Keidar, Israel.
Your service was excellent | Debbie and Guy Prudhoe & Peter and Stephanie Bruce, Bay of Islands and Cape Reinga Deluxe | Travelled on 8th January 2018
We really enjoyed our time in NZ and the tour was perfect for the limited amount of time we had in the country, we squeezed a lot in and so it was nice to have the one day to ourselves in the middle of the tour to relax.
The hotel was fine, a little tired around the edges but the staff were good and helpful. Due to the location being outside Paihia and a little too far to walk into town, it would have been nice if the courtesy bus ran later than 5.30pm. Taxis in the area are rare and we were told they were unreliable, so we were restricted to eating at the hotel each night and the menu was a little restricted. Also, the courtesy bus wasn’t reliable, one morning we had booked on and waited outside ready but when we checked with reception 15 minutes after it should have left, the hotel hadn’t got a driver! The tours were great and most of the coach drivers were really good. Yvonne was the driver from Auckland to Paihia and the first day and she was quite rude and aggressive when we were trying to check we were on the right coach – might just have been her personality though. Only small negatives though and we would definitely recommend the tour to others. We might come back to explore the south island so I will contact you again if we do. Thanks very much, your service was excellent J Debbie Prudhoe
You really made it our once in a lifetime tour | Kerstin Brannland & Jan Berget | AAT Kings 18 Day Best of New Zealand | Travelled on 2nd December 2017
Thank you so much for organising our tour of New Zealand. You we're really helpful and guided us to make the correct choices, told us what to expect and how everything worked. We've had an absolutely fabulous tour, thanks to you Joanna.Read more
You really made it our once in a lifetime tour. Everything turned out just perfect to us. Our travel director Nathan Hyslop and driver Monica Buergi were both absolutely fantastic. Nathan was organising everything and telling us all about sights and places we visited. He did it so enthusiastic and professional. We'll always remember lots of what he's told us as wonderful memories. Organising all these activities for everybody everywhere can't be easy, he did an incredible job. At the same time he had to deal with lots of practical things, like people getting delayed to join the tour, illnesses and injuries to some of our fellow travellers. Everything was handled so good and professional. Monica was driving extremely well, so safe, comfortable and always on time. Sometimes the roads were really narrow and winding (like the west coast of Norway). It really stands respect of her secure and professional driving. So it's 10 points out of 10 to all three of you from both of us. Our favourites. Areas. My favourite was the Bay of Islands. The scenery was stunning and we were so lucky with the weather. Here we're just a small group, that got together really well. The Bay of Islands wasn't crowded either, just before the school holiday. Jan's favourite was Queenstown, with his background in extreme sports he felt very much at home. We were both amazed by Milford Sound so beautiful, and all the sights on the way getting there. Activities. We participated in many activities and enjoyed them all. The cultural evening with the Tamaki Family Marae in Rotorua was unforgetable. I found the Kiwi Encounter at Rainbow Springs Nature Park very interesting. Jan was thrilled by his first zip line experience with Canopy Tours. We're excited by the Skippers Canyon Scenic Tour and the jet boat ride in Shotover river. Hotels. They were all excellent, in good locations and really high standard. Breakfast buffet and dinners were extremely good. We've put on some extra kilos so now it's exercising at home. Service was also very good, for example when the air condition didn't work properly in our room, we got another room. The upgrade hotel in Franz Josef was fantastic, with the rainforest just outside the window. We'll always have lots of wonderful memories and be so grateful to all of you for organising this perfect tour to us. We experienced so much in our AAT Kings 18 Day Best of New Zealand tour that we could never have done on our own. Kindest Regards from Kerstin and Jan
A trip of a lifetime! | Alan & Susan Harber, Grand Pacific 19 Day Rail, Cruise & Coach Tour | Travelled on 1st November 2017
This was an amazing tour for the sights and activities we experienced. The booking process was very simple from England. Natalie always provided prompt and friendly answers to any questions we had, despite the 13 hour time difference.
Grand Pacific certainly turned out to be the cream of the tours. So much was included, from the high standard of hotels with really good food to the various sights. Often GP were able to secure private access, such as the Glenbrrok railway or the private lounge on the inter-island ferry. Also we really appreciated not having to handle our luggage throughout. All the little details seem to have been taken care of from the daily timings sheet to the change-round of coach seats every day. We chose this tour because it offered an overnight on a boat on Milford Sound whereas other companies hurried there and back in a day. The highlights for us were two optional trips. The first was the helicopter landing on the Franz Josef Glacier. It was worth every penny and is one of the best things we have ever done! The other was the Skippers Canyon trip from Queenstown. In a 4x4 minibus the drive is always close to the edge of a long drop, but always felt safe. The views of the river far below were amazing. I would thoroughly recommend both of these trips. I was a little disappointed that our booking itinerary still showed the Coastal train on the South Island even though this has not been able to run since the earthquake. It really is time this was changed. This is quite a tiring tour, being out of the hotel by 8.00 most mornings. It is not a leisurely holiday, but to experience so much in the time was exceptional. Nick the tour guide and our two drivers Megan and Peter always provided the right amount of information. We learnt so much about the country and its people. From the moment of enquiring about booking to the farewell dinner we were so pleased with everything. A trip of a lifetime! Many thanks to all concerned. Alan and Susan Harber
It was a most enjoyable holiday | Alan Mulhearn, AAT Kings 18 Day Best of New Zealand | Travelled on 4th November 2017
We thoroughly enjoyed the AAT Kings New Zealand coach tour of New Zealand. It was great being transferred to and from airport at beginning and end to and from our accommodation and found the drivers very courteous and helpful.
Kevin our tour guide and Stu coach driver kept us informed of places we were seeing and hidden treasures, the loo stops were interesting and choices along the way were varied. The stories from the local lads were entertaining. We loved your ice cream and plenty of opportunities to sample the local produce. A New Zealand ice cream shop was established in our town but unfortunately didn't last the distance. Hotel accommodation was excellent but unfortunately we were constantly on move and didn't have much time to relax. The two nights in one place was good and a chance to catch up with laundry - only the operating times didn't give much time to get this done. Weather was perfect for the duration of our stay and the scenery was amazing. We certainly did see the best NZ has to offer. Thanks for organising - it was a most enjoyable holiday and we enjoyed the luxury it offered.
Recommend NZ Couch Tours to anybody | Greg & Anna Lebowa, 14 Day New Zealand Panorama | Travelled on 17th November 2017
We have enjoyed our vacation in New Zealand very much. I wanted to see both islands and the itinerary we had covered all the tourist attractions on both islands well.
Especially because it is impossible to see everything in such a short time. We have only positive comments about our stay there. Accommodation was fine and both bus drivers were very accommodating and helpful. Everything was organized well and everything was on time. It will be pleasure for us to recommend NZ Couch Tours to anybody who would like to visit this beautiful country. Merry Christmas and Happy New Year 2018. Regards, Greg and Anna.
We had a wonderful trip | Jane & Ralph Swaine, Essential New Zealand | Travelled on 29th October 2017
We had a wonderful trip. We loved the colour Coach Tours booklet when we first arrived. It was very well organized and informative. It had all the details & hotels name where we stayed for the whole tour. We especially appreciated the assigned hotel at Christchurch at the end of the first week and at the end of the second week.Read more
It was because the extra that came with the room which no other hotel had, a washer & dryer which were very welcome after one week travelling. Most of the people who came to meet us were very helpful & nice & was on time. There were only two incidents with one pick up & one drop of. We had informed you not being picked up at one place. The other was going to Copthorne Hotel. Somehow the driver didn’t know there’s two Copthorne Hotels and dropped us to the wrong one. The one we were booked with was three blocks away. We had to carry our suitcases to the second hotel and the night was getting dark. This was the only hotel was not at the centre of town. Over all, all the hotels were great choices. As for the trip, I was thrilled to visit Hobbiton with the rolling hills, sheep & ponds. It was so peaceful, carefree & happy place just like the movie. The glowworm cave at Rotorua was very impressive. The most interesting place to visit was the evening experience to Tamaki Village. My husband even learned to do the Haka dance just for experience. I think those places are a must for all visitors. I found all lunches were great when included even on the boat tour at Milford Sound. The South Island has a different charm. It was mostly from nature with snow capped hills, wildlife & water. Over all, most planned activities were great. We only found one place didn’t give us enough time for visit. The day we arrived to Wellington was very late in the afternoon and we had to leave the next day at 8:30. It would be good to have one full day to spend at a new place. NZ is such a big country with two islands; it is too bad you don’t have a passenger rail system for travel from top to bottom. We love your country & thanks again for you help. Jane & Ralph Swaine from Canada
When the time comes, I will be back in touch - you are the best! | Toni Weaver and Betty Kerr, 11 Day Contrasts of New Zealand Indepdendent Coach Tour | Travelled on 28th September 2017
We finally are back home after our wonderful visit to your beautiful country, and we both want to thank you so very much for the trip you put together for us. I can't adequately put into words how much we appreciate all your work - everything went like clockwork from the time we stepped off the plane in Auckland.
All the people who met and transferred us were always on time and so very nice. I always feel things happen for a reason, even though we may not know it (when there was only one seat left on the ATAA Kings tour). We actually were much happier being independent rather than on an organized coach with the same people every day. The ATAA Kings bus was with us in several locations (along with a bus from Trafalgar) and watching everyone, we said how happy we were to be on different coaches daily, meeting different people and the nice drivers. We saw so many wonderful things, it is hard to decide what we enjoyed the most! We loved Queenstown and were so pleased to have the gondola ride that replaced the Auckland dinner cruise - we enjoyed being up there and seeing the lovely lake surrounded by the mountains in every direction. The Novotel on the lake there was wonderful - not only having the lake view but the convenience of being really "in town" to be able to walk around. In Franz Joseph, our room faced the mountains and when we arrived we really didn't see them - but the next morning, when we were up early for departure, the mist had cleared and there they were, covered in snow. It was wonderful. Even though we had some wet weather, we generally were on the bus at the time so all was well. We did not see Mt. Cook because of rain (that means I have to go back!) but we had a glorious day in MIlford Sound and also on the Trans-Alpine Express. I could go on and on and I am re-living everything when I look at my pictures (I took close to 1,000 - couldn't stop taking the sheep in the green pastures - loved seeing all the new lambs and I don't think I can ever eat another piece of lamb again!). In Christchurch, we liked the Novotel much better than the Rendezvous and were happy it (Novotel) was our last accommodation before leaving the country. My pictures finally are in order and ready to send. I don't know if you have any way of contacting "Thomas" in Rotorua but he was so enjoyable. We asked if we could have a picture with him, and I am attaching it, in case you can send it on. He would remember the two old ladies, I am sure (I am the short one on the right). Again, Lauren, thank you more than we can say - I hope I can return to NZ in the not too distant future. So much more I would love to see and also re-do. I was talking to another friend who hasn't been on the South Island but that would involve two single rooms so I know would be more costly. When the time comes, I will be back in touch - you are the best! Warmest regards, Toni
Thank you for the marvellous trip you organized for us | Saul & Patricia Goldberg, 7 Day Southern Highlights Including Milford Sound | Travelled on 13th October 2017
Hello Erryn, Shaul and I would like to thank you for the marvellous trip you organized for us. Eveything was perfect! New Zealand is amazing and thanks to you and your company we could see it! We appreciated your efficiency. Many thanks again! Shaul and Patricia Goldberg
Natalie made the booking process easy | Craig and Angela Halpern, Dunedin, Queenstown, Milford Sound and Mt. Cook | Travelled on 21st October 2017
Natalie made the booking process easy and materials were very explicit. She even customized the basic tour to meet our needs and made a motel change on the fly. At all of the transfer points we were met by lovely people who made us feel comfortable and at home.Read more
All of the accommodations were clean and safe, and allowed us to save money by allowing us to prepare breakfast in our kitchenettes. The Bella Vista in Christchurch was cramped and noisy from the street, and I would not recommend it, however the Christchurch Airport Motel was lovely and accommodating. All the rest of the hotels were close to stores for food and within walking distance to attractions. All of the tour buses were great and the driver provided great historical commentary. I would stay away from the InterCity bus to Dunedin or use the InterCity Gold option for people on Holiday. Monarch Cruises was great in Dunedin; we saw dolphins. As well as the Penguin Sanctuary. Don’t miss the Museum next to the Dunedin Train Station. Sample the Pinot Noir wines from Central Otago in Queenstown along with the many restaurants and adventure sports. Milford Sound was great and we highly recommend the day hike to the Mount Aroki Glacier at Mount Cook. The guide takes great pictures of you on your camera! Also try the star gazing tour at Mount Cook.
Raelene and Darrel Cook, Grand Pacific 14 Day New Zealand Panorama | Travelled on 26th October 2017
Had the best holiday ever, loved every bit of it. Natalie DeCaro was extremely professional and helpful. She is a credit to your company.
New Zealand is the most stunning country and we had a wonderful trip | Win Beston and Kath Geipel, AAT Kings 14 Day New Zealand Vista (LAAC), Travelled on 31st October 2017
Kath Geipel and I would like to thank you so much for organising our recent tour of the North and South Islands. New Zealand is the most stunning country and we had a wonderful trip.Read more
All the accommodation was excellent and the tour guide, Sarah really knew her stuff and kept us all updated on a daily basis with fact sheets and itineraries. There were plenty of extra activities to suit all ages and tastes - at my age, bungy-jumping was not on my itinerary, but I particularly enjoyed my visits to Hobbiton and Larnach Castle. I would recommend AAT Tours to friends. Thank you too for all your assistance with bookings etc. Win Beston
Loved the history and the rich culture | He Weilun, 9 Day Upper North Island Adventure | Travelled on 11th November 2017
The apartment and hotels that were booked for us were nice and cosy. Hotel staff and coach drivers were friendly.
For quest apartment room, the housekeeper needs to clean the air con as we saw a thick layer of dust in the filter. There was a thick layer of lint found in the laundry dryer filter. For Sea Spray Suites and Tuscany Villas, the rooms are beautiful and cosy. Just that we hate to carry our luggages up the stairs to our room. The timing for this tour was good. Maybe more time and places of interest should be given on 15th november. Didnt skydive in Paihia. Maybe next time go to Taupo for skydiving. Love the history and the rich culture.
We would definitely recommend this tour | James & Janice Greaves, Grand Pacific 19 Day New Zealand Showcase | Travelled on 15th October 2017
We loved our Grand Pacific 19 Day New Zealand Showcase Tour in October. You had arranged extra days for us both prior to the tour and after it and everything - the hotels and the transfers - went well.
The tour took us to some amazing, beautiful and interesting places and our two coach captains were very knowledgeable and very entertaining. Our tour guide Kerrie was patient, kind and very helpful and made everything fun. We would definitely recommend this tour. Thank you for organising it for us. Best Wishes, Jam and Jim Greaves
We were very satisfied with the service provided | Lois Eckersley, 9 Day Southern Alps to the Southern Lakes | Travelled on 28th November 2017
We were very satisfied with the service provided throughout, from initial contact with Salli, advice, alterations, additions and final booking. The tour was amazing, hassle free, all transport and accomodations met expectations and more. Thanks for everything. We have already recommended this to others.
This was a wonderful holiday & experience for me | Jean Carruthers, Grand Pacific 16 Day Solo Travellers Highlights Tour | Travelled on 25th October 2017
Thank you for all your help in arranging my trip to New Zealand. Everything went well with my flights, firstly to Singapore for the three days I spent there (loved it), then the rest to New Zealand and return.
It is a beautiful country and I so enjoyed the coach tour and everything I saw and did. Was a wee bit disappointed that it wasn't as "solo" as I thought it would be. Lots of people seemed to know each other and I felt to begin with there was a feeling of groups. However it wasn't too long before I struck up a couple of friendships. I also came back with a dreadful cold/cough but that cannot be helped. Every other day someone in the coach was feeling poorly so it was only a matter of time before I was affected also! Fortunately on my last day! Thank you again for all the effort you put into making this a wonderful holiday and experience for me. Hope you are well. Kind regards, Jean
We were pleased that we made the decision not to drive | Anona & Colin Youngson | 12 Day Glaciers and Overnight Fiordland | Travelled on 13th November 2017
Our trip to the South Island was really fantastic. All the pickups and drop offs worked well in Christchurch, Franz Joseph, Queenstown and Mount Cook.
We enjoyed travelling by intercity coaches and appreciated the hardwork and humour of all the drivers. We weren’t expecting the informative running commentary that they gave us so that was a real bonus. We loved the Trans Alpine railway, what magnificent views and the pickup by the intercity coach in Greymouth went smoothly. Our driver also delivered newspapers and packages so it was all very interesting for us stopping at tiny settlements. He then said he had seen the rare Kotuku bird on a previous journey and if anyone spotted it he would stop. We did indeed see this super bird and were able to get that special photo. The accommodation was very good wherever we stayed and we had been able to discuss with Christina the type of hotel we wanted. In Franz Joseph the breakfast was lovely and there we enjoyed walks to see the glacier from a distance and walks through the rainforest. In Queenstown we did a wonderful star gazing session where we learnt to find the Southern Cross and spot other constellations plus Orion which was upside down to us. We saw Mount Cook without cloud and the boat trip on Lake Tasman was great. One of our intercity drivers had stopped to show us the Mount Cook lily growing by the side of the road. Our trip to Milford Sound was spectacular and we were very lucky to see a whale, seals, Fiordland crested penguins, dolphins and an albatross. We had several days in Christchurch but once we got over the surprise of seeing the city still being rebuilt we enjoyed our stay. We spent a lovely morning in the wonderful Botanic Gardens and the interesting Museum and did an excellent walking tour to learn about the city. We also had time to go to the Antarctic Centre which was a mixture of interesting information and fun experiences. We had a couple of minor hiccups with the buses arriving a little later than scheduled but we still made the trips that we had been booked on so these were really just minor points and overall we had a fantastic time. We were pleased that we made the decision not to drive as the driving times are so long. It was exactly the type of independent tailored tour we wanted but with transfers and trips all sorted for us so thank you very much for organising it all for us
The tour was well organized | Elisabetta Duregon, Grand Pacific 14 Day New Zealand Panorama | Travelled on 17th November 2017
New Zealand is amazing and I really enjoyed my stay there. Definitively worth a 27 hour journey. The tour was well organized and both of the coach captains were professional, friendly and helpful. A special thanks to Alarna for arranging everything perfectly.
We had a wonderful time | Allyn & Mary Medeiros, Customised Southern Highlights including Milford Sound | Travelled on 14th November 2017
Thank you for your help in setting up our tour of the South Island, we had a wonderful time. The motels were great especially Merivale in Christchurch and Punga Grove in Franz Josef.Read more
The Bella Vista could be updated, but it was clean and the staff were very nice. Everything on the itinerary went as planned, we were picked up at our appointed time and all the bus drivers were great. We only had one episode on the last pick up in Queenstown, the bus was rerouted because of the marathon that was going on and the detour took the bus down a steep hill and the bus got stuck at the bottom blocking the whole intersection. The rear double wheels were off the ground and we were the first pick up so we were the only passengers on the bus. The driver was very professional and it wasn't his fault. We were very impressed on how the bus company got us to where we were supposed to go that day and on time. The bus that got stuck was new and very long. The Great Sights and Inter City buses should be commended on how they corrected the situation. The places that we went to were fantastic and the scenery is amazing. We enjoyed the boat and the train ride and would recommend this tour very highly. The super shuttles that we took were on time picking us up so everything went smoothly. This is the first time that we have been on a tour with inter city buses and we weren't sure how it was going to be, but we were pleasantly surprised on how well everything went, because it was a standard bus route and we even picked up and dropped people off along the way but we were always at our destinations on time. All the drivers were extremely knowledgeable and friendly and gave us insight on the local areas along the way. Sorry it took so long to get back to you but we just arrived home on the 29th and we are still jet lagged. We really appreciate what you did with setting up our tour and answering all our questions. Thank you!! Mary Patricia and Allyn Medeiros
I had a fab time - very well organised tour | Marian Wain, Kirra Tours 8 day Classic Northern Discovery | Travelled on 21st November 2017
I had a fab time - very well organised tour, comfortable hotels, tasty food, interesting guides, wonderful sites and all with a group of like-minded folk. I'm trying to work my way through my photos and make a coffee table book but there are so many to choose from... I will certainly recommend Kirra tours to others.
Accommodation excellent. The tour had it all | Mike & Nicky Gibson, Customised 12 Day Explore New Zealand, Travelled on 18th October 2017
My husband and I have just returned from a 12 day customised tour of the North and South island and can give nothing but praise for the tour.Read more
We started in the Bay of Islands with the highlight being an island cruise watching dolphins play and sharing a lovely bbq lunch on a stunning island. We next went to Auckland and started the main tour experiencing so many wonderful things from glow worms in underground caves, the delights of hot mineral baths, geysers, stunning mountain ranges, beautiful mirrored lakes, cultural displays, glaziers, rain forests, breath taking coast line and beaches and all in 12 days. The coach drivers were so informative and the pickups seamless. Accommodation excellent. The tour had it all. Thank you New Zealand Coach Tours especially Alarna who organised it and coach drivers Ben, Rachel and Pete who made us laugh and made the trip extra special.
Our itinerary was perfect | Bin Abdul Family, Customised New Zealand Vista Tour, Travelled on 5th September 2017
As Singaporeans, my family and I usually purchase full-board tour packages. As a result, we approached New Zealand Coach Tours with some trepidation but what a wonderful decision it turned out to be.Read more
Our itinerary was perfect, and all our private transfers and pick-ups were prompt. We had a few setbacks due to weather, but our queries were always responded to very promptly. This has cemented our belief that choosing a reputable local agency, can truly make the difference in providing one with a dream vacation. Correspondence with Annelise in particular was such a breeze, from start to end. She was incredibly patient and knowledgable, always providing sound suggestions with regards to our desires for our itinerary. We will be recommending New Zealand Coach Tours to all our friends!
We were really satisfied with the arrangement made | Kisanaga Family, New Zealand Family Experience, Travelled on 8th August 2017
Jane was very helpful from the beginning until end of our memorable journey. Will surely be back to NZ again. Kindly keep us inform for any good deal family package.Read more
All the accommodations were nice and clean except for the blue peaks apt in Queenstown, we had 3 days stay and on the first day hot water tank is not functioning so no shower for us on our arrival, and second day the stove was bursting and we asked for technician but nothing was being fixed while we were having our excursion the whole day and no information about it. We had a blackout in the evening for an hour without any notice too (not recommended for this premises). We did not have a friendly bus driver from Franz Josef to Queenstown, he don't even allowed my kids to have snacks in the bus during our long trip to Queenstown. We were freezing on the bus where he didn't allow the heater higher and half way through the journey suddenly the bus front door opened by itself and could not closed until the new driver took over the bus and fixed it and while driving the driver was checking his mobile phone? how is the driving regulation there? as for the rest we were fully satisfied. We really satisfied with the arrangement made. Thanks a lot Jane.
Anant Muthiah & Poornima Thangarajh | A Customised North Island to Mountain Melody | Travelled on 30th September 2017
The Customised North Island to Mountain Melody tour was meticulously organized with perfection. The tours, the hotels, dinners and the transportation were excellent and we are very impressed with the service.Read more
The Co-ordinated network of guides/Drivers was the highlight of the trips . Although we were initially bit nervous about the ‘independent tour and travel’ package – Our tour organizer Christina B. called us few times (from New Zealand to Canada) and explained how it worked and assured a great experience. She also was quite patient in accommodating a number of customizations we had requested to the tour package. It was great that we were able arrange all our custom travel itinerary for the Customised North Island to Mountain Melody through a single tour company - New Zealand Coach Tours. From the time of our arrival at the Auckland Airport at 5.00 AM on a Sunday until we left Christchurch ten days later, the tour activities and travel were perfectly coordinated and safely organized. All along we felt that we were in safe hands. Throughout, the tour - the organizers, driver guides, and hotel staff were quite courteous, helpful and their hospitality was excellent and beyond our expectation. The tours were filled with variety of activities and took us thru : Majestic mountains, Rolling Grassland filled with sheep and cow, Magnificent Rivers, Waterfalls, Caves, Geysers, Glow worm caves, Maori culture (Rotorua), Polynesian Spa, Trans Alpine scenic rail, Franz Josef Glacier, Mount Cook, breathtaking Milford Fiord and beautiful Queenstown. It was awesome first time New Zealand experience for us. Friendly suggestion: Please include a voucher for the Hangi Dinner at the Mitai Maori Village to avoid confusion at the reception. Also, allocate more time at the Te Whakarewarewa Thermal Valley and geysers. We definitely will come back to explore the rest of the country thru New Zealand Coach Tours. We are already recommending New Zealand vacation thru New Zealand Coach Tours to our friends in Canada. Thank you Christina for your great assistance and patience for organizing a fabulous and unforgettable New Zealand tour. Very much appreciated.
A thoroughly enjoyable trip | Mary Pat Cress, North and South Cultural Tour, Travelled on 2nd August 2017
I was delighted with all of the arrangements as everything worked like clockwork. It was a relief to discover how dependable the drivers were; no problems and no delays. I was happy with my itinerary.Read more
Most of the accommodations were great one exception was the Scenic Suites Hotel in Queenstown. Although the room was terrific and staff friendly and helpful, the problem was having to go outside in very cold winter to get to the hotel reception and facilities. It was a nuisance having to put on warm jackets for that purpose. A minor complaint for a thoroughly enjoyable trip and spectacular introduction to New Zealand. I was very impressed with Erynn and all of her arrangements for us. Each driver arrived exactly on time if not a little early and the hotel and transportation arrangements all worked without a hitch.Since I was traveling alone and moving rather quickly it was a great relief to have everything work like clockwork. I much appreciated Erynn's help.
Shardul Mude and Neharika Vinod Tupkari, 11 Day Explore New Zealand, Travelled on 9th July 2017
Our tour was exactly as described. Lauren did an amazing job getting us what we wanted and was easy to contact and quick to reply. I would recommend friends travelling to NZ to contact New Zealand Coach Tours.Read more
We really enjoyed learning about the history the drivers provided. The options for add ons and changes in stay was really great. On the 4th day going from Rotorua to Christchurch our day tour was cancelled due to Americas celebration in downtown Christchurch. Lauren contacted us a day prior to let us know and suggested alternate itinerary for us. Even though it was cold day we were able to fit a trip to the International Antarctic center and we thoroughly enjoyed the experience. Would definitely recommend NZ Coach tours to family and friends.
Anna Gregorio, Virginia & Tamara Yap, Customised 11 Day North Island Experience, Travelled on 27th June 2017
Big thank you to Alarna for helping us arrange this wonderful journey through the North Island. She was ever so patient as we adjusted and updated our plans.Read more
She was also constantly in touch through our whole trip which made us feel secure and comfortable. Hope to return to NZ in the future.
Angelia Knight-Adams and Frank Adams, Customised South Island Tour, Travelled on 12th June 2017
Thank you for such a wonderful and stress-free experience! It was so nice knowing that we didn't have to learn to drive on the left and knowing that all the arrangements were taken care of. Narissa was such a pleasure to work with.
She asked very good questions about what we wanted to see and do and created an entire 2 week schedule for us that was paced exactly the way we liked and allowed us to see the things we wanted to see and then some. We felt spoiled rotten and pampered, which is just the way you want to feel when you're on vacation! Thank you Narissa, for EVERYTHING!
Rhonda & Kevin Donaldson, 19 Day Rail, Cruise & Coach Tour, Travelled on 4th May 2017
Home and settling into life on the Sunshine Coast, back into shorts and singlet tops love it!!!. We had a marvellous time and want to thank you for the effort you made to ensure things went as smoothly as possible.
Of course there is always a hiccup or two but nothing significant. Our trip from Queenstown to Pukerangi was a treat, Kevin (our driver) was delightful and kept the long drive interesting. Lorraine entertained us on our tour to Larnach Castle and City Sights in Dunedin where it snowed on the ground my husband had never seen snow before at least not on the ground.
The Scenic Group of hotels are great, all meals included and all delicious, yum. The International Antarctic Centre was fabulous just didn’t get to spend enough time there. I guess my one regret was not doing the helicopter ride and glacier walk at Franz Josef, in too late and left too early. All in all a great time had by both of us. A spot of constructive criticism if I may and I must add that a few other travellers I met along the way also felt the same about the itinerary. There is way too much repetition in relation to pick ups, I would only go 24 hours ahead so as not to get lost in all the information. Had to read over and over again just to make sure I had not missed anything in the information. I you take a look at Day 11, 14th May for instance on four occasions it tells us about our transfer, that continues throughout Day 18, 21 May, five different versions of our pick. I realise this is not life threatening but it does make it difficult to discern what is important/relevant for the day. Maybe just highlight once only what the relevant information is for that day. As I said constructive only. Again our most sincere thanks for your efforts and that of the team who had to deal with me when things didn’t quite go to plan, Laura in particular seemed to be at the other end of the phone on numerous occasions. Many thanks. Kevin and Rhonda Donaldson
Wong Shiu Cheong and Shun Ting Koo, Customised Southern National Parks independent coach tour, Travelled on 17th June 2017
Had a great time in the South Island with a customised itinerary from Annelise. Response was prompt and our queries were answered almost always within the day. Our itinerary was packed to the brim with activities we wanted to do.Read more
Poor weather caused some activities to be cancelled or rescheduled, and these were done promptly to ensure that we get the best experience possible. The past two weeks was one of the best holidays we ever had. Travelling via the coaches is actually an excellent alternative to driving as the drivers also act as quasi-guides, pointing out things of interest along the way, stopping for photos sometimes and dropping you off at your hotels. You will get plenty of rest and leave the navigation of the difficult terrain to them.
Caryn Chew, Chao Wei Chew, Gur Noi Koh, Customised 10 Day Southern Discovery, Travelled on 23rd July 2017
Awesome trip. Annelise is very helpful.
Ka Man & Pun Tat Luk and Suk Fan Lai Luk, 4 Day Glacier, Queenstown and Milford Sound Highlights, Travelled on 18th June 2017
Hi Erynn, Thanks for organising the trip for my family. It was wonderful and you have the most helpful and friendly customer service skill. They loved the trip and said it was beautiful. They said the hotel booked was very good despite they were mostly a budget one. They didn't have any problem following the itinerary during the whole trip. It will even be better if they can stay in tourist spot a bit longer for but they understood it was a rush trip to see so many things in little days. They also commented that every morning, there were lots of different kinds of tour buses at their hotel so they have to be extra careful not to get on the wrong bus. Otherwise they are very satisfied with the trips and once again thanks for your help. Regards, Christy Tsang
Flavio Zumbini, AAT Kings 10 Day Contrasts of New Zealand (IZANB), Travelled on 16th June 2017
It was wonderful, thank you! All perfect! Lauren assisted me very well!
Dinh Gia Thanh, 7 Day Southern Alps to the Southern Lakes, Travelled on 3rd June 2017
Perfect! I enjoyed every single moment. There are so many beautiful scenarios along the whole journey. The accommodation is great and the people are so nice. Thank you so much Salli for your recommendation and nice support!Read more
The tour is so memorable to me :) I am sure to visit your beautiful New Zealand again!
Subhabrata & Jayati Mukhuti, Your 8 Day South Island Scenic Explorer, Travelled on 4th July 2017
The trip was smooth and communication was very effective, even without any local number. Really impressed. Have already recommended this to a couple of people. Will post a detailed review in Tripadvisor etc at a later date.
Rene Turner & Katrina Barendse, AAT Kings 9 Day Southern Spotlight (LCQR), Travelled on 11th June 2017
Hi Christina. Well, we are back in Brisbane! :) I just wanted to give a little feedback and let you know that we had the most amazing time. Fantastic tour, awesome people, amazing tour director, wonderful driver, good food, nice hotels (but for a couple) and all in all we just had a most memorable vacation. Kevin (our tour director) was amazing. Very knowledgeable and with a great sense of humour.Read more
Not a boring moment on the coach with him. He came up with some very inventive ideas and took us to some “hidden treasures” which he’d discovered along his travels. Our driver (Geoff), amazed me with his perfect driving. When one does that much driving, you’d think they’d lose focus or concentration but this man was just on top of it at all times. Cant say there was any time where we felt unsafe with him behind the wheel. If I may, there was very little we were not satisfied with on this tour, one of them being the IBIS where we spent the first and last night. Compared to the other hotels (but for one other), it was not great unfortunately. The other was the hotel in Frans Josef. Mainly the food there. I would just say that in comparison to the other hotels we stayed at, these were a little disappointing. But, for the most of it, we had an absolute blast. Thank you too Christina for working with me on this booking and following through to the tour. You were great and so very patient with me. Thank you. ;) Have an awesome day. Kind regards Rene’
Julie & Kerry Reid, 14 Day Southern Scenic Wonders, Travelled on 31st May 2017
Hi Salli, Your organisation contact and professionalism was superb. The trip was wonderful, the coach drivers were interesting and very informative, the stops were timely and well organised. Our hotel accommodation was excellent through Heartland hotels, the rooms were nicely set up and comfortable. The staff without exception were pleasant and helpful. The weather was perfect we were very lucky all the way round we got some snow and no rain at all on the trip only in Christchurch which barely effected anything. We took the tram trip in Christchurch which was worthwhile.
The bus trip was only available at 10am and 2pm in winter which the hotel was unaware after we sat and waited for ages for the (once and hour tour) we rang the company who explained, honestly wasn't a problem the tram was great but just so you know. We loved the Hermitage and were lucky enough to strike Mt Cook clear and sunny the view as the sun went down was for me the highlight of my trip the photos are amazing I will endeavor to send some. The mirror lakes were magic also. Also the day trip to Milford Sound was fabulous, had budget allowed I understand the plane trip back was also well worth the money- as some passengers reported to us. The couriers drivers were excellent there ready to take us to our destination in a pleasant an efficient manner. Also lovely people to chat to! The trip on the Gondolas at Queenstown was very good value and a most enjoyable and pleasant night the food was also very appealing. My husband did the walk up to Fox Glacier and at 74 he did really well, the guide was helpful and patient. Maybe mention there is the facility there to take a short 10 minute helicopter trip up to the glacier and back for $119 as we would have taken that option had we had time and known ahead. The only comment I would make was a lesson for me as well, not to assume. I thought it was a set 9 day tour and we could add further days at either end, I did not realise it was not a tour (as in on the same bus with the same people etc) we would have extended our time in Queenstown and the glaciers instead of the days in Christchurch had we known that that was an option.. so we could have taken advantage of the time to visit Arrowtown ( we had to choose between seeing Queenstown or Arrowtown and Franz Joseph Glacier we paid for the accommodation at Heartland in Christchurch so could have just as easily paid it in Queenstown etc. So just for your future reference with the tours maybe mention that its not absolutely fixed on the days at each Place? But the trip was really well done and organised and we cant fault the service or our dealings with your agents. Thanks again for your help and advice and the above is not a criticism only trying to help with any future bookings you do ( dealing with the grey nomads) We will recommend you personally should we be giving any advice to friends or family here and New Zealand. Thank you Salli it was just a wonderful 9 days. Ive attached a photo will find some and send them on. Kerry and Julie Reid
Tina Brenner, 7 Day Southern Highlights Including Milford Sound, Travelled on 30th April 2017
Our tour was exactly as described. Lauren did a great job getting us what we wanted and was easy to contact and quick to reply. We really enjoyed all the history and highlights the drivers provided. The options for add ons and changes in stay was really great. I would recommend friends traveling to NZ to contact New Zealand Coach Tours.
Stephen Baker, Queenstown, Milford Sound and 2 day West Coast Glaciers and Tranz Alpine to Christchurch, Travelled on 24th April 2017
Hi Jane, I am writing to let you know that my wife and I really enjoyed the itinerary that you put together for out trip to New Zealand. We enjoyed it immensely and everything went according to plan. The accommodation you organised for us was superb, the rooms we stayed in were modern, clean and spacious, and the staff were all very friendly and helpful.Read more
The coach drivers that took us from one place to another were all very informative, giving us a running commentary about the scenery, nature, wildlife, places we were passing through, etc. We loved Queenstown! We went on the gondola and even did the luge run! The Scenic Suites was a lovely place to stay. Milford Sound was a wonderful day out and we even saw dolphins and seals. Fantastic! Franz Josef was a lovely little place and we walked up to the glacier. We really enjoyed staying at the Scenic Hotel. The trip on the Tranz Alpine train was fabulous and we were so glad that it was running again after the wildfires - we saw what damage they had caused, but it didn't spoil our enjoyment of the scenery too much at all. When we got to Christchurch there were lots of taxis waiting outside the station, so we needn't have worried about getting to the airport for our flight to Auckland that evening. We got there in plenty of time. We are back in the UK now and trying very hard to recover from the jet lag! New Zealand is a very beautiful country and we can't wait to come back and visit again. Thank you for all your help and for making our trip a real pleasure. We will definitely use New Zealand Coach Tours again when we come back. Thanks Steve Baker
Rob Foster, Waitomo, Rotorua and Hobbiton 3 Day Experience, Travelled on 2nd April 2017
Hi Sara My mother in law and her friend had a great time and raved about the tour. They thought it was really well organised, was good value when considering all of the entries into activities and transport costs, and they were very pleased with the accommodation too! Thanks for showing them a good time Kind regards, Rob Foster
Patricia Waters, Grand Pacific 9 Day Taste of the South Island, Travelled on 31st March 2017
I loved my tour with Grand Pacific. New Zealand is beautiful. The bus was great, and the driver/guide was very knowledgeable. All of the accommodations were very good, some excellent and food was fabulous. I was lucky to have such a great group of people on my bus to make it very enjoyable. I will highly recommend this holiday to my Canadian friends.
Marie Ng, Essential New Zealand Customised, Travelled on 31st March 2017
We had a very good time spending 11 days travelling from Auckland to Christchurch. Our travel expert Salli was very helpful and talked to us several times before our trip to assure all is in order. Overall the tour was very well organised. All pick ups were on time. Pick ups were by local tour companies and the drivers gave us a brief tour of the city centre nearby before taking us to our hotel.Read more
We met a couple from a similar tour but their pick ups were by taxi and their hotels were not as ideal. Accommodation was very good. The hotels in each city has a distinct feature and most of them include kitchenette. For the activities, we tried the jet boat Shotover Canyon in Queenstown which was a lot of fun! One thing we could include is the glacier tour at Mount Cook which we did not have time for. There are several days where we took the intercity bus travelling between cities. It was a 12 hour bus ride which was indeed tiring but every journey was filled with amazing scenery. Saw lots of geographical features which I only learnt from books but now got to witness and experience in person! Overall we had good memories, an unforgettable trip! Would definitely recommend New Zealand Coach Tours for a truly Kiwi experience! Marie and Harry
Roger and Julie Hankins, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 26th March 2017
Hi Natalie On our return I thought I must email and thank you once again, for help and advice with our trip. Grand Pacific made it a seamless and trouble free experience, very professional, with a well organised informative tour. with some great excursions and shows included. New Zealand was a great place to visit and would recommend our 16 day tour for anyone looking for an insight to your country with many lasting memories. Yours thankfully Roger & Julie
Wai Yin Wan, Shun Hang Kwong, Tak Wah Doris Kwong, Suet Wah Kwong, Hon Lui Lee, Hon Wah Li, Lai Wah Li Fung, 4 Day Southern Circuit, Travelled on 22nd March 2017
Dear Shelley, We would like to express our high appreciation for your arrangement of our journey in New Zealand. We have completed the whole journey and the motels and coaches are very nicely arranged. I would like to thank for your swift response and the quick arrangement for the last minute request. Without your professional guidance and support, we wouldn't have had this wonderful journey. Thank you very much again and we will certainly book with your company next time when we come to visit New Zealand.
Tom & Jane Jacobs & Joan Baruffi, 6 Day Queenstown, Milford Sound and Glacier Highlights, Travelled on 18th March 2017
We had a great time, wish it could have been longer. Everything went on schedule, no mishaps. All accommodations and tours were wonderful.
Sol Catalá & Gianni Bazzano, A Customised Fabulous New Zealand, Travelled on 14th March 2017
The tour organization was very good and the sites chosen also. The service from Christina Brockie was great, always helpful, always in touch and resolving our concerns very quickly.
La organización del tour fue muy buena y los lugares elegidos también. El servicio de Christina Brockie fue genial, siempre servicial, siempre en contacto y resolviendo nuestras inquietudes muy rápido.
Dennis C. Fleurant & Peter Nulle, 8 Day Glacier and Queenstown Explorer Independent Coach Tour, Travelled on 15th March 2017
First and Foremost, my sincere Thanks and Graditude to the entire staffl at New Zealand Coach Tours, Southern Adventures, Great Sights (for the most part) Newmans Coachs, and with a big bravo to REAL JOURNEYS, and it's partners for providing a most "adventuresome" 8 day "experience' on the South Island of your most beautiful, lush, "heaven on earth" country. much to be proud of. Salute! Ka kite ano, Dennis Fleurant and on behalf of Peter NulleRead more
(Despite the Great Sights snaffle), and I want to make it perfectly clear, the driver couldn't had "made the upmost effort to find us because" 1) We were behind the bus when he pulled out of parking lot if he bothered to look in his rear view mirror he would have spotten us 2) obviously he didn't do a head count prior to departure, 3) He left several minutes PRIOR to the scheduled departure time to admittedly avoid traffic and cut approx 20 minutes off the return trip. My traveling mate Peter Nulle will back me up with each and every one of these details. We are in the discussion stage of planning a return Trip to New Zealand to catch "what we unfortunately missed", the TranzAlpine railway. However we would stipulate that if the TranzAlpine would once again, go out of commission we would appreciate a FULL REFUND of the round trip/return trip of Train Segment. We would also like to include The marae, a Ko Tane Maori Experience,and whare tupuna, Te Arawa Meeting house, We would like to visit Nelson, take The Ferry Boat from South Island to North Island, Explore Wellington, Rotorua and Auckland. We most certainly will book through you and New Zealand Coach Tours. We will avoid as much as possible elongated, cramped, miserable bus excursions the likes I do not ever want to experience in your country or any other for that matter ever again. The Exception. "Real Journeys" more spacious coaches. I will be happy to forward as time permits a collection of pictures of our trip. We also shot a great deal of videos, that I have posted on my facebook page. Feel free to check them out under my name Dennis Fleurant, they have been well received with numerous comments from Friends and Family. In closing Shelley, thanks for the various refunds/credits you have placed back on our credit cards. We most certainly understand that the situations we encountered were of no fault of yours or New Zealand Coach Tours. Keep in mind any return trip will once again involve booking hotel accommodations that will "fit our needs" i.e. necessary Queen/King size beds. It is our Hope and Prayer that the whole of New Zealand will enjoy a full structural and financial recovery from the Earthquakes that have unsettled your people, property and most certainly your Tourism Industry. You Kiwi's have
Dennis C. Fleurant & Peter Nulle, 8 Day Glacier and Queenstown Explorer Independent Coach Tour, Travelled on 15th March 2017
Howdy, Gday & Kia Ora Shelley, Thank you! I appreciated your very nice response to my review of Peter and I's recent New Zealand Adventure. I am also impressed that my comments were taken to heart and that you and New Zealand Coach Tours are taking proactive steps to avoid future not so great tour experiences. I only want the best for you Shelley and New Zealand Coach Tours, as you did for the two of us I also want to take the opportunity to commend the incredible care, comfort, support and hospitality shown Peter and I by the awesome staff and services of AIR NEW ZEALAND, Together, what you allowed us to experience is far and above and couldn't hold a candle to, ANY American Tour or Airline Operation that I have experienced thus far.Read more
In short Shelley "It was Choice, bro!" You've put the "JOY" in the most of "enJOYable travel experiences! be it quality tour itineraries travel care, comfort and customer service, truly you and yours have much to be proud of. New Zealand is perhaps one of the worlds best and most kept secrets, A secret I'll be most proud to share with others. Most appreciatively and sincerely, Dennis Fleurant, Phoenix, Arizona USA and on behalf of my Aussie traveling mate, Peter Nulle, Noarlunga Downs ,Adelaide, South Australia
Alan & Anne Blackmore, AAT Kings 9 Day Southern Spotlight (LCQR), Travelled on 12th March 2017
The tour was absolutely brilliant, the sight seeing, the tour guide (Mel) the driver (Geoff) and the accommodation was 200%. If I had a repeat of what we had I would definitely go again the weather was good but next time would travel in summer mainly just to see the activities on the lakes like Lake Wakitipu. Overall everything was just great but definitely Mel our tourist guide was a big contributor to the success of the tour We wish her all the best in her future Good work AAT Kings
David & Sarah Woods, Bay of Islands, Waitomo and Rotorua Tour, Travelled on 24th March 2017
Hello Shelley We thoroughly enjoyed our stay in North Island All the arrangements worked like clockwork Our first hotel was the Grand Chancellor it was a great location but ... we were on the first floor in a corner and the traffic noise was terrible! It did not help that we had serious jet-lag! We think it is advisable to stay in one hotel – we would have left luggage there rather than taking it along with us! but ... I know that was due to the changes I made or requested! The Scenic is now an old hotel and in need of some repairs but actually I think we personally preferred it! We enjoyed both coach trips and particularly enjoyed our separate trip to Rotorua on the second day but ... the weather was rather dicey – not sure why the cyclones had to arrive when we were there. thank you again and kind regards Sarah Woods
Miriam Ibrahim, Waitomo, Rotorua and Hobbiton 3 Day Experience, Travelled on 9th March 2017
I had a great time on my tour last week. It was the perfect balance of activities and free time. I got to see quite a bit in my short three days, and being able to do so without switching hotels every night made it much more pleasant. The hotel was great, and having breakfast included was a huge benefit, as each days activities began bright and early. Lauren, my consultant was especially helpful in both helping me figure out the best tour for me, and also in keeping me informed and updated.
Jeff & Lori Pomerantz, A Customised North Island 6 Day Waitomo, Rotorua and Napier Experience, Travelled on 3rd March 2017
Overall fantastic experience!! Coordination of pick-ups from airport through all destinations was superb! Tours in Rotorua & Napier were excellent! Would highly recommend New Zealand Coach Tours - Christina B is the best!!
Kerry & Carol Hosking, Southern Alps to the Southern Lakes Independent Coach Tour, Travelled on 24th February 2017
Thoroughly enjoyed our trip around the South Island. Thanks to Christina for a well organised itinerary.
Mrs Yuk Hang Yvonne and Mr Chi Yeung Fung, AAT Kings 18 day Best of New Zealand (ZABC) - Includes Early Bird Discount - 18th February, Travelled on 18th February 2017
Dear Jane, The tour has been well organized and service is very good; scenery in NZ is wonderful. The service provided by NZ Coach Tour has also been fantastic. Will definitely recommend your company to friends who wish to have an escorted tour in NZ. Best wishes Yvonne
Barry & Zipora Levinson, Grand Pacific 14 Day New Zealand Panorama + free pre-tour night accommodation, Travelled on 22nd February 2017
Thanks Shelley. Please thank all the staff involved in our trip, we had a great experience. The last 2 days on the South Island were particularly tiring due to natural disasters. I suggested to find a way to spend less time on the road. But on the whole we appreciate all the work put in. Thanks very much, Zipi & Barry Levinson
Ching Ye Hong, Eng Chuan Poh & Sarojini Poopalasingham, Grand Pacific 14 Day New Zealand Panorama, Travelled on 22nd February 2017
The tour was well conducted and covered most of the things I had wanted to see. It was a pity that the Trans-Alpine Railway was out of commission, but on the whole the tour was memorable. This website is very well done, clear and most easy to use. Lauren was most helpful and prompt with replies to queries. I would strongly recommend this site to those searching for tours to New Zealand.
Trevor & Susan Williams, Grand Pacific 16 Day Highlights of New Zealand plus two post tour nights, Travelled on 21st February 2017
Hi Shelley We enjoyed the trip and were really lucky with the weather though nearly all the coach got hit by a cold bug. Still it boosted business for the pharmaceutical industry. Personally we would have liked it if there were more 2 night stops. For example, Dunedin was a 1½ hour stop. But Queenstown was 2 nights, such a relief to be able to chill.Read more
We had some fantastic meals, the drivers were really good and we (well me) managed a bit of shopping. Pretty much all of us thought it would be a good idea if those leaving us (at Christchurch) could have had a minibus for the transfer. The day going back to Christchurch was a long haul and then another long day up to Picton - they were hard. Honestly I'd love to come back and do it at a slower pace but it is a long flight. I hope the cathedral in Christchurch gets rebuilt old syle. Many thanks Sue
Mr and Mrs Gregory Hall, Grand Pacific 9 Day Taste of the South Island, Travelled on 18th February 2017
Great holiday and fun times with nice fellow travellers. Natalie at NZ Coach Tours did a great job for us and John our driver was just brilliant, thank you so much. Mr and Mrs G Hall UK
Kath & George Johnson, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 13th February 2017
We had a wonderful holiday in New Zealand. Our tour consultant was excellent. She managed our time difference extremely well while we were arranging payment for the tour. All my questions were answered very promptly. The information regarding the train journey that had to be cancelled was given to us before we departed. Most other people on the tour did not receive this information before they arrived. I had never heard of your company before trying to find availability online. No other company I contacted could offer any dates for this tour in February. I would definitely recommend your company to anyone. Thank-you The tour itself did not disappoint on any level.
We have travelled the world on many tours of this type, this was excellent. The organisation and tour guides/drivers were impressive. The check in procedure at hotels was the best we have ever encountered. The hotels were above my expectation for 3 star hotels. Only one hotel had rather small rooms, expected in Wellington City and one did not have the iron and ironing board as it should have had. All accommodation was clean, well equipped and very helpful friendly staff. I could not fault the food at any on the hotels. The knowledge and helpfulness of our guides was excellent. Linda was particularly good when making sure guests with some difficulties had suitable rooms. She did this as a matter of course and didn't have to be asked. The pre arranged activities on the tour were good and the optional trips also varied and good. The tour was made especially memorable because the local people are so lovely, polite, helpful and kind. New Zealand is the only country I have visited that I could live in. Thank-you for a wonderful holiday experience.
Mr and Mrs Gregory Hall, Grand Pacific 9 Day Taste of the South Island, Travelled on 18th February 2017
Dear Natalie We’ve been so busy and we’ve been meaning to contact you since we got back home. We were actually over in Melbourne to visit our daughter so this was a holiday within a holiday, everything about it was just great, John our driver was just superb, we made many new friends (48 of us on the bus) and we all had a marvelous time. Do let us know about future tours and we would be especially interested in coach tours to the North island or Tasmania. Many thanks Greg and Elaine Hall
Margaret Hollingdale, A Customised Bay of Islands and Cape Reinga 3 Day Tour, Travelled on 11th February 2017
All arrangements went well and the tour was fabulous, fantastic scenery and knowledgeable drivers who were able to provide good insight into the history of the area.
Darla & Jamie Holdstock, Haka Tours 24 Day Epic NZ Tour, Travelled on 10th February 2017
Epic Tour with Haka Tours it was amazing. One of the best things Natalie did was to arrange for a private twin bed room for us as I was so glad I did not have to sleep in dorm rooms. the tour fit our budget and was excellent so I would recommend Haka Tours to anyone travelling on their own, wanting a small size group, and having a smaller budget than the cost of other tours. NZ Coach tours was great, answering questions, arranging transportation and giving advice to the best tour for us. Well done!
Evelyn and Allyn Orman, Grand Pacific 19 Day Rail, Cruise & Coach Tour, Travelled on 10th February 2017
We truly enjoyed the tour, a great way to see everything in the whole of New Zealand without hassle of driving & where to go, made it easier to enjoy our vacation. Our accommodations were excellent/better that we had expected. Murry our coach captain/narrator was awesome, very patient & helpful, takes time to make sure everyone & their belongings are well taken care of; Kerrie our tour guide/coordinator made sure everyone was alright she was helpful and went beyond to help us without hesitations.
They are exceptionally great assets to Grand Pacific Tour company. Anyway we have a lot of retired friends interested in traveling, some have thoughts of planning to go New Zealand.... we'll highly recommend you and Grand Pacific Tours especially the one we took. Thank You, Evelyn and Alynn Orman
Syd Hyder, Syed & Mohsena Haider, Kirra Tours 9 day Classic TranzAlpine (SG), Travelled on 5th February 2017
Driver/tour guide excellent. Hotel/food choices very good. Christina Is excellent. Will highly recommend Christina and New Zealand Coach Tours to our friends.
Barry & Zipora Levinson, Grand Pacific 14 Day New Zealand Panorama + free pre-tour night accommodation, Travelled on 22nd February 2017
The whole experience was very good. We certainly were impressed by the driver/guides & their enthusiasm & knowledge. We were with a nice group of people.
Only one hotel in Fox was below expectations, Franz Josef was overbooked & we had to sleep in a very small room with no hanging space & no soundproofing, I heard our neighbours snoring. I suggest due to the highway being closed between Christchurch & Picton that an alternative route be sought as the last 2 days on South Island were extremely tiring, I would suggest sleeping closer to Picton. I understand natural disasters are the reason but many people took ill from the last 2 days on South Island. Despite this the overall experience was great.
Gillian Giles and Ken Giles, 9 Day Coast, Mountains and Glaciers, Travelled on 2nd February 2017
This was the trip of a lifetime for us and Natalie did a superb job from start to finish. The itinerary had to change quite a bit - earthquake in Kaikoura, fire on the TranzAlpine train line....... Every time Natalie had a solution and the hotels and bus companies all delivered - Well done and thank you. Gillian & Ken Giles P.S If we win the lottery we will be back.
Randy and Linda Gates, Grand Pacific 14 Day New Zealand Panorama, Travelled on 30th January 2017
Thanks for all your help Natalie. The trip was wonderful. Accommodations were very good except Queenstown when we had to arrange our own dinner. We were quite far from downtown and the menu at the hotel was very, very limited and very small portions. Otherwise the meals were very good. Great drivers and met some wonderful people that I am sure we will keep in touch with. Thanks again.
Andrew & Linna Connaris, Grand Pacific 19 Day Rail, Cruise & Coach Tour, Travelled on 31st January 2017
We have just finished one of the best guided tours of New Zealand ever. Our tour guide Alan Chiron and our bus drivers, John Rusden and John Taylor made the whole trip easy and enjoyable. They were informative and funny and were an essential part of making the tour work for all of us.
This was our first visit to New Zealand and our first coach tour so we didn't know what to expect, but what we discovered was a beautiful country and a tour company that makes the whole holiday very easy and includes fun and interesting side trips. Our first point of contact when we started thinking about visiting New Zealand was Christina Brockie and she was absolutely delightful and advised us on all the available tours and what was included, so we were able to make an informed choice and in our case we took the Grand Pacific 19 day rail, cruise and coach holiday. If this is going to be your first trip to New Zealand then I highly recommend this tour. If there was a star system, I would give this tour 5 stars +.
Brian and Joyce Buchanan, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 23rd February 2017
Hi Lauren, we had no problems with your input to our tour. When we arrived in Christchurch on 23rd February we did not receive our welcome pack until the evening of the 24th.
There were vouchers in the excursion booklet we could have used but we're not able to because we got them too late. Most hotels on our tour were very good but there were two that did not have air conditioning. They did have heaters but that is no good if the room temperature is warm. I will try to remember the name of the hotels and let you know. We also completed the tour survey with other comments where improvements could be made. Brian Buchanan
Kanthi & Lindamulage Desilva, AAT Kings 9 Day Southern Spotlight with Pre Tour Arrangements, Travelled on 27th January 2017
Dear Christina Thank you very much for organising the above tour which we did starting from 29th Jan 2017. You also did arrange for us the pre tour arrangements picking us from Picton ferry terminal. It was fantastic. My husband and I enjoyed every thing we saw and did. The coaches were very comfy, guides and drivers were friendly. South Island New Zealand is the most beautiful country we've been. We are thankful to you for your great service. We felt you looked after our needs extremely well. Best Wishes Kanthi
Parm Ming Choa, Feng Fen Kao & Te Yu Chao, 7 Day South Island Highlights & Waitomo Caves and Rotorua Experience, Travelled on 29th January 2017
We had great experience in these tours. The quality is excellent The connections are smooth and reliable which make me very comfortable. Thank you, Michelle.
Cherilyn & Erwin Danzer, AAT Kings 14 Day New Zealand Vista, Travelled on 22nd January 2017
We were very fortunate to work with Jane during our NZ coach tour booking. She was very helpful, thoughtful and patient throughout the process. Her responses were prompt and informational.
The AAT Kings 14 Day New Zealand Vista tour had a good balance of the city, nature parks, gorgeous views, Maori culture and adventure. At times the time spent on the coach seemed a little excessive, but there were enough stops along the way for snacks, bathroom breaks and just to stretch out. Perhaps we didn't realize how big New Zealand was!
Patrick John & Caroline Willis, Auckland to Christchurch 17 Day Ultimate Explorer, Travelled on 24th January 2017
Hi Salli, just wanted to say thanks to you and your colleagues at New Zealand Coach Tours for a great trip. We would certainly recommend our friends to take the bus rather than self drive if they are trying to see the best of New Zealand in only 17 days. Everything went like clockwork as far as the travel, tours, pick ups and set down were concerned except for a one hour delay at Akaroa when we had a flight to catch (we made it back to the hotel though with a good half hour to spare). We truly had a great time and saw so much of your lovely country.
I'd like to pass on some feedback on some points along the way: 1) The Skycity hotel, Auckland; fabulously convenient for the bus pick up but not the most pleasant quarter of Auckland, and a soulless building. I'm wondering whether there is a better hotel in terms of presenting your largest city to visitors. We took the ferry over to Devonport and had dinner there; great place and one maybe for your itinerary. 2) Waitangi: such a disappointment in that we had less than half an hour to see it, which meant no time to read the information displays. Given its importance it would have been great to give this place more time, an hour at least 3) Russell; what a great tour guide and what a delightful tour 4) Hole i=In The Rock: another great tour; ditto Sand Dunes and Cape Reinga, but why no safety belts on the bus? 5) It really needs another stop on the Paikia - Auckland route; really got my sciatica going 6) Rotorua/Waitomo Caves/Hobbiton/ Agrodome; all fabulous 7) Novotel Rotorua; turned out to be very good indeed and perfectly located. 8) Wish there had been time to see Tongagriro and Taupo. 9) Wellington; we loved it. tell people to walk the harbour walk to Te Papa. The Bolton hotel was the nicest on our stay; brilliant, staff so friendly and helpful. The LOTR sights tour was great, as was Weta Caves. 10) Christchurch: so sad. 11.) Queenstown. Very disappointing accommodation, very noisy right next to main road and noisy neighbours. I recommend the bird park for anyone going up the gondola. Loved the TSS Earnshaw trip and Walters Peak dinner, even if we had hit Chinese new year. 11) Dart Jet boat tour great, Milford sound great. 12) Only just in time to do the last shuttle bus trip to see the glacier at Franz Joesph. Great motel. 13) Only half an hour at Hokaika... not long enough! 14) The bus from Greymouth to Christchurch was just as good as the train, though it would have made a nice change. Poor kiwi rail, its not been their year, has it. 15) Akaroa; this should be on EVERYONE's itinerary, especially if they have a late flight out of Christchurch. so beautiful...and we saw Dolphins! Again thanks for organising a brilliant trip and also thanks to Great Sights tours. Best Patrick Willis
David & Patricia Thomas, AAT Kings 10 Day Southern Spectacular, Travelled on 21st January 2017
We had a great experience on the tour of the North Island last year which is why we booked again for a tour of the South Island. This tour was even better as the scenery was spectacular. The tour was very well organised and within the time we covered a large part of the South Island. Jane was very helpful in arranging the tour and the extra nights accommodation and we would recommend this tour to anyone wishing a tour of a lifetime.
We would also recommend doing the tour of New Zealand as two separate tours for the North and South Islands as there is so much to see and one long tour would be exhausting. Thanks again Jane for making our visits to New Zealand so memorable. Best wishes David and Pat Thomas
Ruth Tai & Sam Yip, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 18th January 2017
Thank you very much Jane for helping us to realise our dreams and take a trip to NZ. It was a fantastic holiday for us. We feel like revisiting NZ again whenever we can find bargain airfares to fly to Auckland or Christchurch. The South Island is where we would like to go again.
Dazhi Wang, Qingfeng Huang & Di Wang, 7 Day Southern Alps to the Southern Lakes, Travelled on 16th January 2017
A wonderful feeling with good service and great accommodation, especially blue peaks Queenstown, which gave me the sense of going home.
Ramesh & Samyuktha Neelakantam, AAT Kings 10 Day Southern Panorama (ZRQC), Travelled on 15th January 2017
We enjoyed the trip, very much and accommodation and activities were superb. Also Sahara and Jeff our coach drivers were very very good and helpful in every way, we miss them. We will recommend our friends and tell them about the AAT Kings tours. Please convey our thanks to Jeff and Sahara. Thank you once again Ramesh and Samy.
Nagaraj & Sudha Jajoor, AAT Kings 14 day New Zealand Vista (LAAC), Travelled on 10th January 2017
Hi Christina, We had a wonderful, most memorable Trip. NZ is the most beautiful country we have seen so far. Everything was great, no complaints at all and the tour was well planned and arranged. We have already recommended your name to our family and friends. Thank You, Sudha and Raj
Cal & Kathy Stone, AAT Kings 14 day New Zealand Vista (LAAC), Travelled on 6th January 2017
It was a very enjoyable tour. Our guide, Dexter, was exceptional in terms of his knowledge of NZ history, bng and important also an ability to explain customs, agricultural practices, etc. He is patient and very helpful. The itinerary took us to the right spots, interesting and important.
However, for us, there was too much time on the road. Before the trip we assumed that it would take less time to get from place to place--we can drive 1000 kilometers in a day in the US. For us, fewer miles and therefore fewer sites(more time at each site) would have worked better. It's a case where less is more. This, however, does not negate the good memories we have of the trip. And, much appreciation for Shelley's work in adjusting our schedule for those times after the tour. The adjustments worked well for us. Thank you Shelley. Cal and Kathy Stone
Leslie Newall, Kirra Tours 9 day Classic TranzAlpine (SG) and Wellington to Auckland, Travelled on 8th January 2017
I thought that my trip was wonderful. This is only the second group bus tour that I have taken and I was very impressed by it. A great part of that was thanks to our driver and guide, Paul. I learned so much from his commentary. The tour was so well organized with frequent stops at well selected places.
The hotels were excellent except for the last one for the glacier stop. We were in an older wing that felt damp and musty with insufficient noise control. That also was the most disappointing stop, at the Fox Glacier. If it had been billed as a stop to see the effects of global warming, it would have been more appropriate. I had signed up for the helicopter ride but that had to be cancelled due to the weather. The other optional tours were great, especially the jet boat which was the best part of the entire tour for me. I was acutely horrified by the destruction of Christchurch. It was so eerie walking around the area near the hotel. I think that the tour could have benefited if there had been a group meeting that evening to have a chance to at least say hello to others. I liked the other cities and towns where we stopped, although Franz Joseph didn't have much to see. Dunedin was really nice, as was Wellington with its wonderful Te Papa free museum. I was sorry that I had not signed up for the North Island tour but the town of Napier was a great place for my ten day stay. Lots to do there, especially taking the tractor ride along the beach took see the gannet colony. As for your help, it was always immediate and well suited to your impression of me. I had a great roommate, that was probably just chance. I have certainly raved about my trip here and have sung your praises to my brother who is planning a trip in August. Leslie
Duane Coombs & Allic Robinson, AAT Kings 9 day Southern Wonders (LRQC), Travelled on 2nd January 2017
Great tour! No complaint about hotels. Tour guides very knowledgeable. Salli Smith is a great tour consultant. Gave me some good advice and always pleasant.
Puspa Wahita Cahyono, Gunawan Tjahjono & Julien Tumundo, 5 Day Waitomo, Rotorua and Hobbiton Experience, Travelled on 27th December 2016
Everything (hotel bookings and transportation) was arranged as we had requested. We really enjoyed our stay at the Heritage Hotel Auckland--friendly and helpful staff from the second we got off the taxi to our departure.
The room was spacious for my parents and I (we were booked with an extra bed that was comfortable). Uncle Harding's transport service was also memorable even though we had a brief ride. He dropped us off at the airport with so many fascinating information about New Zealand!
Auckland itself is a city we could go around with ease. Our Rotorua experience was likewise notable.
The Maori cultural experiences are very educational, the Waitomo Glowworm caves a breathtaking ride--my mother couldn't restrain herself from gasping at the beautiful natural lighting in the caves! It exceeded our expectations.
The Agrodome sheep farm was entertaining, and the geysers quite a sight to see.
Hobbiton was another unexpectedly pleasant adventure. Our guide was helpful and gave plenty of opportunities to enjoy our time there. The Mitai Maori Village was another educational experience with superb meal. We love how the culture is being conserved and passed on.
The Wai-O-Tapu Thermal Wonderland was a warm hiking adventure. We'd book another tour when we get the chance :)
Isabelle Driel, 9 Day Southern Alps Explorer, Travelled on 19th December 2016
Hello Michelle! I had a lot of fun in my tour. You and all the staff members were really great about helping me out when my flight was delayed few times ;-). My favorite memory is my hotel in Franz Josef, with the room IN the forest!
James & Geraldine Campbell and Family, 4 Day Glacier, Queenstown and Milford Sound Highlights, Travelled on 17th December 2016
The South Island tour went very well. The information package had all the details we needed. The drivers/guides were knowledgeable and helpful. The accommodations were exactly as we requested and described. Even the weather was good much of the way. Beautiful country to tour. Sorry we could not visit you personally in Wanaka since it was a Sunday. Keep up the good work. Thanks, Jamey Campbell
Shiona Adams, Kirra Tours 8 day Classic Northern Discovery (AP), Travelled on 11th December 2016
This was my first ever coach trip and I had a great time. The coach driver was very well informed about all aspects of NZ which made the journey more interesting. Booking the trip with Salli was really easy and she was very helpful throughout the booking process.
Shailesh & Nila Patel, AAT Kings 14 day New Zealand Vista (LAAC), Travelled on 13th December 2016
Myself and my wife thoroughly enjoyed a wide range of hotels and sight seeing, not to mention the opportunity to explore cities on our own. The sight seeing was out of this world. I have referred my relatives to AAT Kings. I give high opinion of my tour and experiences.
Christina & Paavo Rouvala, AAT Kings 14 day New Zealand Vista (LAAC), Travelled on 11th December 2016
Hi! Tour was excellent. Your help was most important thing when planning this tour. You were so patient and gave your expertise to our use. Thank you and happy new year for 2017!
Hardy Hardy, Sri Soeharti (Booked by Yen Dinata), Customised Circuit Christchurch to Christchurch, Travelled on 26th December 2016
I enjoy all the tour & accommodations, reminder that the driver should be more friendly and courteous!
Kipa & Jan Rangiheuea, 10 Day Coast to Coast Independent Coach Tour, Travelled on 23rd December 2016
Hi Jane our trip was amazing, pick up services and drop off services perfect. The accommodation was good, Te Anau was a bit like a bach but quirky. Queenstown was really noisy and Dunedin was not great. Thank you we had a wonderful time
Laura Cheung, Kwok Tam, Tan Chow, Lolita Li, Andy Law, Vivian Chan, Joseph Sham & So Yeung, 7 Day Dunedin, Queenstown, Milford Sound and Mt. Cook, Travelled on 4th December 2016
Thank you for your prompt response ! On behalf of the whole group, I would also like to say thank you for your recommendation on all the sightseeing points which we all enjoyed thoroughly. The arrangement for the perfect weather with your magic wand is impeccable! We are all truly very thankful for your encouragement for us not to give up the tour post recent earthquake! Your experience must be very invaluable to your company! Simply unbeatable! Ciao Lolita
Sandy Hung, 5 Day Southern Highlights Including Milford Sound, Travelled on 4th December 2016
It was a well arranged, organized tour. The coaches were very clean and comfortable, the coach drivers were very professional and discharged their duties well. They were very friendly and helpful. The hotels arranged for us were great too. The people of New Zealand were very nice friendly people, the sceneries were amazing. Thank you for putting together a great experience for us. We enjoyed our stay very much
James Jarema, 9 Day Southern Spotlight Independent Coach Tour, Travelled on 1st December 2016
Hi Natalie! Thank you so much for helping to organize a fantastic trip. The whole trip was wonderful and has flown right by but at the same time i have so many wonderful memories (and pictures too). I'm just returning back home now via a short stay in Fiji :) Thank you again! Merry Xmas and cheers to a happy 2017!
Teresa Soler Jarque, Maria Dolores Fabregat Suller & Paquita Garcia-Baquero Rubio, Grand Pacific 9 Day Taste of the South Island, Travelled on 8th November 2016
Hi Salli, My family really loved the trip. They told me that the hotels were very clean, also that the staff from the hotels were in charge of their luggage (they were Happy with that) and the food was good. On the other hand, the driver always asked if they had understood the schedule and he was worried for them. The group was really friendly and open minded. In general, they told me that I could recommend this trip all my friends because it was a luxury trip. As you can see, all good! For this reason, I would like to say to you: thank you very much! Cheers, Judith
Stephanie Santucci and Leigh Joseph Calleja, Grand Pacific 14 Day New Zealand Panorama, Travelled on 23rd November 2016
Dear Natalie, Thank you for your email. We had the most wonderful time in NZ! The South Island scenery was breathtakingly spectacular. There were too many "favourite" moments! But the Te Anau glow worm caves, helicopter ride on the Fox glacier and the shotover jet boat ride in Queenstown were amazing! The hotels were top notch, food was great and the coach drivers were very accommodating (Riki even used to sing to us...haha!). The only downside was the weather which prevented us from getting to Milford Sound on time. I have many happy memories of NZ to treasure! Kind regards, Stephanie Santucci
Siobhan Jennings, AAT Kings 9 Day Southern Spotlight (LCQR) -Single Private Room, Travelled on 26th November 2016
Hi Hayley Greetings from Dublin! I hope you had a great Christmas! I was quite jet lagged on the return journey so only getting back to you after my journey to say thanks to you for all of your help with arranging the trip around the South Island! I was so disappointed when I realised that we were not going to go into Wanaka as I planned to call in in person! I really felt able to book this trip because you were so positive and available to discuss the ins and outs of the trip! I had a lovely experience with AAT Kings and would recommend them anytime! Milford Sound was really the highlight though Queenstown was really lovely aswell! So thanks again and happy New Year Siobhan
Citra Amelinda, Retnasih Handarini & Herda Sandyamira, AAT Kings 9 Day Southern Spotlight (LCQR), Travelled on 27th November 2016
Hi Michelle, New Zealand is such a beautiful country with very friendly people. The tour was organized perfectly. The hotels were nice the food was marvelous. JP, the guide, knew all the things about New Zealand, remembered our favorite things individually (such as our love of cookies). Scotty the driver smiled a lot, had good interaction with the passengers and drove carefully. Looking forward to joining this tour again when we go back to NZ Best regards, Citra Amelinda
Anne and Alan Dyson, AAT Kings 18 day Best of New Zealand (ZABC), Travelled on 18th November 2016
Hi Natalie, We were delighted with our holiday in New Zealand - what an amazing country you have! Such diversity and stunning scenery. The tour was well organised, the guide and driver were excellent and we were happy with the hotels - the Langham in particular. We will recommend the tour to all our friends and would like to thank you for your services - your booking was efficient and very easy to use and you responded quickly to all our enquiries. Best wishes, Anne Dyson
Joe & Barbara Salmons, Grand Pacific 19 day Rail, Cruise & Coach Tour, Travelled on 19th November 2016
The tour was wonderful, just a few comments. The seat belts on the bus cut into your neck. On the belts in my car I have a soft pad that velcros on. Mercure Queenstown Resort was too far from the city center. And too expensive to get a ride, we walked and it took us about 25 minutes downhill and 40 minutes back uphill. All the tours were great. And we also like the Grand Pacific bag we were given. Megan, Peter & Chris were great guides. Joe & Barbara Salmons
James and Elizabeth Zdon, Grand Pacific 19 day Rail, Cruise & Coach Tour, Travelled on 19th November 2016
We were very pleased with the tour. Our guide and drivers were first rate. The hotels with the exception of the Scenic hotel Bay of Islands and the Quality Hotel Elms were very good. We were very disappointed with one tour option...the evening dinner cruise at the Bay of Islands. The cruise operator overbooked the cruise. There were not enough tables for the passengers. My wife and I had to eat dinner off of plates in our laps.
Second, passengers were expected to participate in a humiliating introduction skit. Uncomfortable experience for many of us. Third, the cruise for the most part consisted of drifting in the harbor and then traveling a couple of kilometers up a river where we sat for an hour. I feel the dinner cruise was a ripoff and diminishes the overall quality of the Grand Pacific Tour. It should be eliminated as a GP sponsored tour option. I think GP should be upfront in forewarning its tour participants about the damage in Christchurch. We were shocked by the level of damage in the CBD. Overall, we loved New Zealand, the GP tour and the strength of Kiwis in coping with the earthquakes. James Zdon
Mr Hans and Mrs Teresa Rainyn, Grand Pacific 19 day Rail, Cruise & Coach Tour, Travelled on 5th November 2016
We just returned 3 days ago from our trip to Australia and NZ. The trip was more than we expected... starting with Dan, whenever I e-mailed Dan there was always a reply the next day and always offering to call me, he was very professional, kind and helpful. I made a comment on the form you had supplied at the end of the tour re the way we were handled by our Coach Manager Ken and our North Island Coach Driver/Tour Guide Linda, she was a terrific driver and very, very knowledgeable, our South Tour Guide was also a good driver but I felt knot quite up to par with Linda. The handling of the earthquake in Wellington was well handled, little confusion with the hotel accommodations after we left the hotel that morning but all in all no problem. I would highly recommend the tour and would most definitely book another tour if and when we would return to New Zealand.....thanks for the wonderful memories.....Christine and Hans Rainyn p.s. again Dan was WONDERFUL :)
John & Rita Ross, AAT Kings 15 Day New Zealand Experience (ZCCA), Travelled on 13th November 2016
Laura Davidson, consultant for NZ coach tours, handled our booking for the AAT Kings 15 day tour. We give her full marks for it. All went well without any problem what so ever. The tour, for us, was marred by me on the first day. I injured my left leg. MUST give the tour Captain & the driver our sincere thanks. They went out of there way to help us. Thanks Vale & Mark you managed to make our tour enjoyable despite my gummy leg.
Mary Lye & Siew Kim Seah, 7 Day Coast, Mountains and Glaciers, Travelled on 26th November 2016
Thanks for organising the South Island trip for us. We enjoyed the seamless process of transferring from one accommodation to another, as well as visiting Doubtful Sound and Franz Josef effortlessly. Thank you for the delightful tour. Regards, SK Seah
Sheila Butt & Jean McNally, 9 Day Dunedin, Queenstown, Milford Sound and the Glaciers, Travelled on 22nd November 2016
Just wanted to say how much we enjoyed our New Zealand tour and all your arrangements worked out wonderfully, everyone met us on time and was so helpful. Our accommodation was also great and our rooms facing the views and lake were very much appreciated. Many thanks for everything and New Zealand people are most friendly and helpful. Take care Sheila Butt Jean McNally
Why Kong Hoi, Bee Yan Chan, Ganaser Kaliappen and Sau Chan Ng, 12 Day New Zealand Highlights, Travelled on 13th November 2016
All 4 of us really enjoyed ourselves and the itinerary that Jaimee put together was excellent. With the exception of a cancelled activity in Mt Cook due to adverse weather, the rest were just fun filled. I would also like to thank Annelise who help both me and Bee who arrived 1 day late due to a delayed flight from Vancouver. I would give a 5 star rating with lots of wonderful memories. Pual
Marilyn & Douglass Hinsdale, AAT Kings 15 day New Zealand Splendour (ZAAC), Travelled on 8th November 2016
It was a wonderful tour. We had a great time and met some interesting people.
Joseph Emmanuel & Veronica Farm, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 8th November 2016
Jane, thank you for arranging our tour and the help given. Everything went smoothly for Veronica and I. Our travelling companions were marvelous, the coach captains were very helpful and knowledgeable. New Zealand is a wonderful and refreshing country. It's a pity the tour did not take us to Wanaka to see your office. Definitely we will recommend you and NZ Coach Tours if any of our fellow countrymen mentions wanting to visit your wonderful country. Best Regards from Veronica & Joseph Emmanuel (Malaysia)
Alan, Fran and Nicole Genereux, Customised 19 Day South to North Rail, Cruise and Coach Tour, Travelled on 7th November 2016
Thanks for a great trip, we had a wonderful time! We particularly appreciated getting picked up at our hotels and the transfers from the bus stations and airports. Having someone waiting for us made things so easy and stress free. Thanks for making the arrangements when our plans needed to change because of the earthquake. Everyone I dealt with at New Zealand Fine Touring during that time was wonderfully helpful and professional during what I'm sure was a tough time.
Our accommodations were just what we were looking for - good basic motel suites that worked well for the three of us. The places were always clean and the staff were lovely. The only exception was the Quest in Auckland, it seems old and run down and the staff were not very helpful when we had questions. The Barclay though for our return to Auckland was exactly what we needed.
The itinerary was very well planned and we had all the information we needed in the package provided. We saw everything we wanted to and a few things we didn't even know we wanted to see until we were there!
The early mornings were fine because it meant we got to places early enough to explore them in the afternoons. Getting to Hobbiton early was a real highlight because it wasn't very busy as one of the first buses in. The one day we'd suggest changing is the trip between Wellington and Rotorua on the Intercity bus. With all of the pickups in the little towns along the way it made what is already a long day feel like wasted hours because a more direct trip could have taken much less time. If there is a nicer bus and a more direct trip we'd suggest using them. Also with the buses, we understood that most of the coaches would have toilets when I had enquired with you. The only one that had a toilet was the very first coach we took. If we had known this, we would have worked with you to find other options or upgrade some of our trips to be sure the coaches had toilets. Overall it all worked out, but maybe something to keep in mind for the future.
Last but certainly not least, thank you for the recommendation to go to the Bay of Islands for our extra couple of days. It was a wonderful way to end our holiday and another highlight among many. New Zealand is a spectacular place and we are so glad we had the opportunity to explore it. If anyone I know is planning to travel there, I will be recommending they talk to you! All the best, Nicole
Yang Nai Teo, Guat Ngoh Peh, Ah Nya Goh & Lian Heok Lah, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 2nd November 2016
Good Morning Michelle,
A very Big Thank you and all your Staff Members so much for handling all the arrangements for our New Zealand Holiday. The hotels, sights & meals were great, making this the most unforgettable & wonderful experiences we have ever had. Truly the most amazing best holiday by far. We will highly recommended you to our family and friends when they want to visit New Zealand. "Kia Ora" Thank you Mollie
David & Patricia Pearson, Grand Pacific 14 Day New Zealand Panorama, Travelled on 2nd November 2016
Just a short note to thank you for your assistance re our recent 2 week coach tour of north and south island of New Zealand. Both of us had a great time and really enjoyed all the included extras. We saw some beautiful scenery and have many wonderful memories. I must admit we were not prepared for the ‘cooler’ weather but to still see a lot of snow on the alps was a bonus. We were very lucky to be just ahead of the earth quake in Kaikoura, we were in Rotorua… I feel for all the people that were affected and especially those in the previous quake in Christchurch… I do hope nature is kinder in the future. Thanks again for your assistance and the coach drivers were also excellent. Kind Regards David & Trish Pearson
Roger & Patricia Fozzard, Grand Pacific 19 day Grand New Zealand, Travelled on 4th November 2016
We would like to thank everyone from Grand Pacific Tours for a wonderful Holiday. The booking process was easy and Christina looked after us very well. She was very helpful in every aspect and it was nice to talk to her on the telephone as well as communicating via email. She is a credit to your company. I handed my evaluation form in at the end of the tour. Special mention to the staff at Scenic Hotel Blenheim who looked after us the night of the earthquake. I would definitely recommend anyone to travel with Grand Pacific and hopefully will return in the future. Tricia & Roger Fozzard
Denise Sullivan & Dorothy Giuliano, Grand Pacific 16 Day Highlights of New Zealand, Travelled on 4th November 2016
Our tour was the best bus trip I have been on. Jane our Tour Consultant planned everything and dealing with our last minute changes to perfection. Grand Pacific were amazing from the actual bus to our Drivers Riki and Kevin. Nothing was too much trouble. The hotels were amazing too. Dealing with my food intolerance's, they couldn't have tried harder. We were extremely lucky with our tour just passing through the earthquake epicenter mere hours before reaching Wellington. Our luck held in getting out of Wellington before the Floods locked down the city. The only downside I could think of was not enough time was available from place to place. I realise that to cover the ground we did, that is probably unavoidable. All in all a fantastic experience. Cheers, Denise & Dorothy
Jeff & Jane Owenby, AAT Kings 10 Day Contrasts of New Zealand (IZANB), Travelled on 28th October 2016
We had a fantastic tour of New Zealand. We were able to see all of the highlights of the country during our time there. We really enjoyed Milford Sound and Queenstown. While in Queenstown, we took a Shotover jet boat ride. We'd love to come back to NZ someday. Much thanks to Laura Davidson for helping us arrange our dream vacation! Jane & Jeff Owenby
Michael & Cecilia Smith, AAT Kings 14 day New Zealand Marvel (LCCA), Travelled on 31st October 2016
The tour was great! New Zealand is a beautiful country. Our tour consultant Jane was great. She provided us with all the necessary paper work and answered all our questions. The tour guide, Val and driver Stu were fabulous. friendly, organized and very knowledge about New Zealand. The coach itself was very comfortable. The accommodations were very good. The meals provided on the tour were good as well. We look forward to coming back and perhaps touring north of Auckland. Thank you for showing us New Zealand and we look forward to touring with you again.
Kevin Kellogg, Hillary Kenevan and George Haberstroh, 14 Day New Zealand Vista, Travelled on 31st October 2016
Salli, I just wanted to thank you. This trip was fantastic and we really, really enjoyed New Zealand. Everything worked and everyone was on-time. We couldn't have asked for a better experience. Thanks, Kevin
Siew Pheng Lim, Siew Leng Tan, Foong Wan Hue, Meng Choo See Toh & Huey Chin Wee, AAT Kings 9 Day Southern Spotlight (LCQR), Travelled on 16th October 2016
New Zealand – what a beautiful country. A big thank you to you from 5 of us. Thanks for all your help and cooperation in organizing the 9 Day South Island tour for us. Everything went smoothly and we had a fantastic holiday. (But a bit rushed. Especially scenery place drop for 10 to 15 minutes some places we just passed by). Our lovely Manager Mr Kelvin and driver were all very friendly & helpful. Accommodation was well located and comfortable. Food in Christchurch hotel – Worst. Really appreciated everything you did for us. Thank you.